Valitse opetussuunnitelma opintojen aloitusvuoden ja polun mukaan.
Miia Vakkuri
Lähiopetus
Englanti
31.08.2021 - 16.11.2021
24.05.2021 - 30.05.2021
20 - 40
Miia Vakkuri, Heidi Vähänikkilä
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
Henry Lybäck
80% Lähiopetus, 20% Etäopetus
Englanti
14.03.2022 - 31.05.2022
29.11.2021 - 05.12.2021
20 - 40
Miia Vakkuri, Henry Lybäck, Anikó Lehtinen
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
3 op
1 op
H-5
Henry Lybäck
Lähiopetus
Englanti
27.04.2022 - 30.05.2022
29.11.2021 - 05.12.2021
20 - 40
Miia Vakkuri, Henry Lybäck
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
3 op
H-5
Petri Miinalainen
Lähiopetus
Barden, Phil. (2013). Decoded. The Science Behind Why We Buy. Wiley.
Blythe, Jim. (2013). Consumer Behaviour. Sage.
Finch, Brian. 2013. How to write a business plan. Kogan Page.
Kahle, Lynn R. & Valette-Florence, Pierre. (2012). Marketplace Lifestyles in an Age of Social Media. Theory and Methods. Routledge.
Kahnemann, Daniel. Thinking Fast and Slow. (2011). Penguin Books.
Kotler, Philip & Armstrong, Gary. (2012). Principles of Marketing. Pearson.
Lynch, Richard 2006: Corporate strategy. Prentice Hall, Harlow.
MacRae, Ian & Furnham, Adrian. 2017. Motivation and Performance. A guide to motivating a diverse workforce. Kogan Page Limited.
Maylett, Tracy EdD & Wride, Matthew JD. 2017. The Employee Experience. How to Attract Talent, Retain Top Performers, and Drive Results. Wiley.
Osterwalder, A. & Pigneur, Y. (2009). Business Model Generation. Amsterdam. Self Published.
Robbins, Stephen P. & Judge, Timothy A. (2016). Essentials of Organizational Behavior. Pearson.
Robbins, Stephen P., Judge, Timothy A. & Campbell, Timothy T. (2010). Organizational Behaviour. Pearson.
Solomon, Michael R. (2011). Consumer Behavior. Buying, Having, and Being. Pearson.
Soman, Dilip and N-Marandi, Sara. (2010). Managing Customer Value. One Stage at a Time. World Scientific.
Thaler, Richard H. (2015). Misbehaving. The Making of Behavioral Economics. W.W. Norton & Company Inc.
Thaler, Richard H. & Sustein, Cass R. (2008). Nudge. Improving Decisions, about Health, Wealth, and Happiness. Yale University Press.
Walden, Steven. (2017). Customer Experience Management Rebooted - Are you an experience brand or an efficiency brand? Palgrave Macmillan.
Contact classes, team work, individual work.
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles
Englanti
28.02.2022 - 31.05.2022
29.11.2021 - 05.12.2021
20 - 40
Petri Miinalainen
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
H-5
Presence is compulsory during the first class, 28.2.2022. Also, when there are guest lecturers and student presentations. The exact schedule will be in canvas and discussed during the first class.
Learning outcomes of the course
The student is able to
- lead one's own work in teams both in projects and in a business environment
- implement business understanding into research and analysis tasks both digitally and in authentic situations
- communicate professionally in teamwork and employs intercultural skills into practice
Petri Miinalainen
Lähiopetus
Contact classes, team work, individual work.
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles
Englanti
21.01.2022 - 30.04.2022
29.11.2021 - 05.12.2021
20 - 40
Sini Temisevä, Petri Miinalainen
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
H-5
Presence is compulsory during the first class, 21.1.2022. Also, when there are guest lecturers and student presentations. The exact schedule will be in canvas and discussed during the first class.
The student is able to
- run a business with strategic thinking and develop operations
- lead teams and oneself professionally in the world of hospitality
- employ digital leadership in daily work and make use of digital tools in operations
Miia Vakkuri
Lähiopetus
Englanti
18.01.2022 - 28.02.2022
29.11.2021 - 05.12.2021
Miia Vakkuri
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
Miia Vakkuri
Lähiopetus
Villani, I. 2018. Transform Customer Experience. Wiley
https://ebookcentral.proquest.com/lib/Laurea/detail.action?docID=5649350
Peppers, D. and Rogers, M. 2017.Managing customer experience and relationship: a strategic framework
https://ebookcentral.proquest.com/lib/Laurea/detail.action?docID=4729311
Stickdorn M., Hormess M., Lawrence A. & Schneider J. 2018. This Is Service Design Doing. Sebastopol: O’Reilly
https://www.thisisservicedesigndoing.com/
During the study unit, students will work in teams and have also individual work.
Students need to be prepared to work efficiently and actively during the studies.
The evaluation of competence is based on the descriptions of objectives in the curricula and the evaluation criteria provided in the study unit’s implementation plan” (Laurea degree regulations).
In this study unit the assessing of the competences will be done by using the criteria set for requirement level I.
The study unit is carried out by implementing Learning by Developing. This means that both the study process and the end results influence the grade. Missing or late tasks returned will influence the grade.
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. [If Urkund is used when assignments are checked, the lecturer will inform the students of this.]
Englanti
28.01.2022 - 20.05.2022
29.11.2021 - 05.12.2021
20 - 40
Annukka Korvenranta, Miia Vakkuri
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
H-5
According to the degree regulations “all students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit Link.
Active participation in lectures and workshops is required due to the service desing methods and tools used. The exact schedule will be in canvas and discussed during the first class.
Suitable for exchange students
10 ECTS = 270 hours of work/student
One credit equals approximately 26.7 hours of work performed by the student.
Please note that the project is carried out in teams and requires team work outside the scheduled lectures.
CONCEPTS
------------------------
Mind Mapping
Brainstorming
Observation: mystery shopping
Interviews
Benchmark
SWOT
Customer Insight (Persona & Customer Journey)
Storytelling
Future forecast
ASSIGNMENTS
-----------------------
Customer project/ team work
Individual essay
Both evaluated using scale (5-1)
Individual assignment pass/ fail
Team assignments pass/ fail
Laurea's common evaluation criteria for Bachelor students.
Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. A failed examination or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt.(Laurea degree regulations.)
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 1-2 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 1-2 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 1-2 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
Suomeksi
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 3-4 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 3-4 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 3-4 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
Laurea's common evaluation criteria for Bachelor students.
Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. A failed examination or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt.(Laurea degree regulations.)
Miia Vakkuri
Lähiopetus
Englanti
24.01.2022 - 06.05.2022
29.11.2021 - 17.01.2022
20 - 40
Miia Vakkuri, Heidi Vähänikkilä
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
8 op
H-5
Sini Setälä
90% Lähiopetus, 10% Etäopetus
The current bibliography list will be presented in class and you will find it from Canvas.
Lectures, project for an organization, presentations in class. There are individual and team assignments.
Assignments:
1) Analyze Your Own Buying Behaviour and Customer Experience, Graded 0-5, forms 40% of the overall course grade. Individual work.
2) Project work, Graded 0-5, forms 60% of overall course grade. Team work assignment.
Englanti
30.08.2021 - 16.12.2021
24.05.2021 - 30.05.2021
20 - 40
Miia Vakkuri, Heidi Vähänikkilä
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
3 op
1 op
H-5
If possible, project work with a partner company will be arranged. Due to covid circumstances, there may be agile changes happening.
In-class (/online) meetings will take place according to the schedule, mainly as full-day workshops.
This course runs through autumn.
In case a student does not meet minimum expectations / or if they fail to return course work within set time-limits, they will fail. In any situation, if extra support is needed please speak to lecturers as soon as possible.
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles.
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
Miia Vakkuri
Lähiopetus
Suomi
16.09.2021 - 10.12.2021
24.05.2021 - 30.05.2021
20 - 40
Sini Temisevä, Miia Vakkuri
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
Miia Vakkuri
Lähiopetus
Englanti
27.01.2022 - 04.02.2022
29.11.2021 - 05.12.2021
Miia Vakkuri
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
Heidi Vähänikkilä
Lähiopetus
Englanti
23.08.2021 - 30.11.2021
24.05.2021 - 30.05.2021
20 - 40
Heidi Vähänikkilä, Miia Vakkuri
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
Heidi Vähänikkilä
Lähiopetus
[First edit the implementation plan based on instructions in the fields in English and then copy the same information in these fields for Finnish students.] If this text has not been removed, please check the implementation plan by changing the system language into English.]
Englanti
01.08.2021 - 31.07.2022
24.05.2021 - 30.05.2021
20 - 40
Miia Vakkuri, Heidi Vähänikkilä
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
15 op
Miia Vakkuri
60% Lähiopetus, 40% Etäopetus
Learning materials are provided in Canvas. Also the following works will be consulted:
Bailey, S. 2011. Academic writing: a handbook for international students. 3rd edition. London: Routledge.
Dawson, C. 2009. Projects in computing and information systems. 2nd edition. Harlow: Addison-Wesley.
Lock, D. 2013. Naked Project Management: the bare facts. Gower.
Ojasalo, K., Moilanen, T. & Ritalahti, J. 2009. Research-oriented approach. Partially translated from: Kehittämistyön menetelmät – Uudenlaista osaamista liiketoimintaan. Helsinki: WSOY.
During the study unit students will familiarise themselves with the basic principles of project management and receive guidance on communication requirements and tools for carrying out academic and project-related work.
The study unit contains work on the following topic areas:
- Research and development in academic projects
- Project planning, scheduling and risk management
- Teamwork and collaboration
- ICT tools for project management and documentation
- Preparing project-related communications (project plan, project report and presentation)
- Academic writing (referencing, style and tone, structure and organisation)
The evaluation of competence is based on the descriptions of objectives in the curricula and the evaluation criteria provided in the study unit’s implementation plan” (Laurea degree regulations).
In this study unit the assessing of the competences will be done by using the criteria set for requirement level I.
The study unit is carried out by implementing Learning by Developing. This means that both the study process and the end results influence the grade. Missing or late tasks returned will influence the grade.
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. [If Urkund is used when assignments are checked, the lecturer will inform the students of this.]
Englanti
08.09.2021 - 30.11.2021
24.05.2021 - 30.05.2021
20 - 40
Riku Salmenkylä, Heidi Vähänikkilä, Miia Vakkuri
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
1 op
2 op
H-5
5 credits = 135 hours of student`s work.
If a student fails to reach learning goals or if returns of course assignments are neglected, fail notification will be given. A student may ask for guidance from lecturers if, in need of further instructions, late assignment returns may be accepted - please do note, they will be only graded, no personal feedback will be given.
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 1-2 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 1-2 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 1-2 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under the guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 3-4 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 3-4 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 3-4 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
Heidi Vähänikkilä
Lähiopetus
Englanti
21.09.2021 - 15.11.2021
24.05.2021 - 30.05.2021
20 - 40
Miia Vakkuri, Heidi Vähänikkilä
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
Päivi Mantere
Lähiopetus
Stickdorn M., Hormess M., Lawrence A. & Schneider J. 2018. This Is Service Design Doing. Sebastopol: O’Reilly
https://www.thisisservicedesigndoing.com/
Other material will be provided in Canvas
During the study unit, students will work in teams with a client to develop services.
Students need to be prepared to work efficiently and actively during the studies.
“The evaluation of competence is based on the descriptions of objectives in the curricula and the evaluation criteria provided in the study unit’s implementation plan” (Laurea degree regulations).
In this study unit the assessing of the competences will be done by using the criteria set for requirement level I.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner
To achieve grade 3 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner
To achieve grade 1 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance
To achieve grade 3 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it
To achieve grade 1 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
To achieve grade 3 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct
To achieve grade 1 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
[Leave the parts that apply] “Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. ... A failed examination or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt.” (Laurea degree regulations.)
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. [If Urkund is used when assignments are checked, the lecturer will inform the students of this.]
Englanti
03.09.2021 - 10.12.2021
24.05.2021 - 30.05.2021
20 - 40
Annukka Korvenranta, Päivi Mantere
The study unit corresponds to the requirements of Bachelor's level education.
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
10 op
H-5
According to the degree regulations “all students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit Link.
You will work with a client to create new service ideas for them.
Design challenge is stated in the beginning of the study unit.
Design thinking is strongly empowered by co-creation, this gives an approach to work and behave during the study unit and in the project
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrollment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).
Study unit will be implemented iamong intercultural teams. Material concerning Design thinking and service design, Futures orientation, Facilitation and Lean-management is international.
The study unit is suitable for exchange students.
10 ECTS = 270 hours of work/student
One credit equals approximately 26.7 hours of work performed by the student.
Please note that the project is carried out in teams and requires team work outside the scheduled lectures.
CONCEPTS
------------------------
Service Design process (including appropriate methods and tools)
Design Thinking
Lean management
Futures Thinking
Facilitation
Customer Insight (empathy map)
ASSIGNMENTS
-----------------------
Design project & Design manual created during the process (75%)
Self reflection (25%)
Self- and peer evaluation (pass/fail)
The student is able to
- implement Design Thinking in customer experience management and organizational development
- apply Lean and facilitation skills in management
- explore and develop operations based on trends and futures' thinking
“Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. A failed examination or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt.” (Laurea degree regulations.)
To achieve grade 1 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 1 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 1 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
To achieve grade 3 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 3 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 3 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance
Miia Vakkuri
60% Lähiopetus, 40% Etäopetus
Design Thinking materials and theory books.
Lupton, E. Graphic design thinking : beyond brainstorming. 2011.Princeton Architectural Press ; Maryland Institute College of Art.
https://ebookcentral.proquest.com/lib/laurea/reader.action?docID=3387597
Luchs, Michael G. ; Griffin, Abbie ; Swan, Scott. 2015. Design Thinking. Wiley-Blackwell.
https://ebookcentral.proquest.com/lib/laurea/reader.action?docID=4041673
Stickdorn M., Hormess M., Lawrence A. & Schneider J. 2018. This Is Service Design Doing. Sebastopol: O’Reilly
https://www.thisisservicedesigndoing.com/
During the study unit, students will work in teams with a client to develop services.
Students need to be prepared to work efficiently and actively during the studies.
The evaluation of competence is based on the descriptions of objectives in the curricula and the evaluation criteria provided in the study unit’s implementation plan” (Laurea degree regulations).
In this study unit the assessing of the competences will be done by using the criteria set for requirement level I.
The study unit is carried out by implementing Learning by Developing. This means that both the study process and the end results influence the grade. Missing or late tasks returned will influence the grade.
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. [If Urkund is used when assignments are checked, the lecturer will inform the students of this.]
Englanti
02.09.2021 - 17.12.2021
24.05.2021 - 30.05.2021
20 - 30
Miia Vakkuri, Heidi Vähänikkilä, Henry Lybäck
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
5 op
2 op
H-5
According to the degree regulations “all students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit Link.
You will work with a client to create new service ideas for them.
Design Thinking Project with XX, design challenge is stated in the beginning of the study unit.
Active participation in lectures and workshops is required due to the service desing methods and tools used.
Contact sessions:
5 ECTS = 135 hours of work/student
One credit equals approximately 26.7 hours of work performed by the student.
Please note that the project is carried out in teams and requires team work outside the scheduled lectures.
CONCEPTS
------------------------
Design thinking
Design thinking process and tools
Mind Mapping
Brainstorming
Observation: mystery shopping
Interviews
Benchmark
SWOT
Customer Insight (Persona & Customer Journey)
Storytelling
Future forecast
ASSIGNMENTS
-----------------------
Customer project
Development of map and understanding / team work
Evaluated using scale (5-1)
Design Portfolio created during the process
The finished service design portfolio is given to the customer project provider
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 1-2 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 1-2 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 1-2 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 3-4 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 3-4 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 3-4 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
Marjaana Salomaa
60% Lähiopetus, 40% Etäopetus
Englanti
18.01.2022 - 16.03.2022
29.11.2021 - 05.12.2021
20 - 40
Sini Temisevä, Marjaana Salomaa
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
2 op
Lähiopetus
Englanti
01.08.2022 - 31.07.2023
23.05.2022 - 29.05.2022
20 - 40
Miia Vakkuri, Heidi Vähänikkilä
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
Heidi Vähänikkilä
94% Lähiopetus, 6% Etäopetus
Englanti
06.09.2022 - 31.12.2022
23.05.2022 - 29.05.2022
20 - 40
Miia Vakkuri, Heidi Vähänikkilä
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
15 op
1 op
H-5
Sini Setälä
Lähiopetus
The material is available in Canvas.
Lectures, project for an organization, presentations in class. There are individual and team assignments.
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles.
Englanti
09.09.2022 - 16.12.2022
23.05.2022 - 29.05.2022
20 - 40
Sini Setälä, Heidi Vähänikkilä
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
5 op
H-5
Annika Kirkkomäki
Lähiopetus
Englanti
01.08.2022 - 04.09.2022
Annika Kirkkomäki
Laurea Leppävaara
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara, Degree Programme in Service Business Management (HMA), Laurea Leppävaara, Degree Programme in Safety, Security and Risk Management (HRA), Laurea Leppävaara, Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara, Degree Programme in Business Management (HBA2), Laurea Leppävaara, Degree Programme in Business Information Technology (NIA), Laurea Leppävaara
Leena Saarikko
Lähiopetus
Teacher's material (about 35 pages). The material will be available in Canvas when the course starts. Study material is also available for copying in the Laurea Leppävaara library. THE STUDENTS WILL PRINT OUT OR COPY THE MATERIAL THEMSELVES.
The course will have lessons every week during the whole semester. It's aiming at basic knowledge of Finnish grammar and vocabulary to guarantee that the students will be able to speak and understand Finnish in very basic everyday situations. The target level is A1.1. in the Common European Framework of Refrence for Languages. NOTICE! THE STUDENTS HAVE TO BE PRESENT AT THE 1ST SESSION OR INFORM THE TEACHER IN ADVANCE ON THEIR ABSENCE. Otherwise they may loose their place at the course.
The target level is A1.1. in the Common European Framework of Refrence for Languages.
Final grade will consist of the following:
1. Written exam at the end of the course
2. Oral exam at the end of the course
3. Small vocabulary tests during the course
4. Active participation and attendence in the lessons
Required attendance: 80 % of lessons unless otherwise agreed.
Englanti
01.09.2022 - 15.12.2022
23.05.2022 - 31.08.2022
20 - 40
Leena Saarikko
No prerequisites required.
Required attendance: 80 % of lessons unless otherwise agreed.
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
H-5
According to Laurea mathematics, 5 credits requires a workload of 135 hours. About 50 of them will be used for weekly lessons in classroom. Homework and home studies will take the rest of the hours, however, it may vary depending on students' personal activeness, skills and goals.
Basic grammar (verb conjugation, endings, questions, possessive etc), vocabulary (related to food, accomodation, studying, describing a person, family, hobbies, numbers, telling the time, weekdays, months, weather etc.), cultural issues (facts, customs, habits in Finland), oral exercises (buying a ticket, paying at the cashier, discussing different issues, personal questions etc.).
Grading 1-5, 1 being the lowest and 5 the highest grade.
Final grade will consist of the following:
1. Written exam at the end of the course
2. Oral exam at the end of the course
3. Small vocabulary tests during the course
4. Active participation and attendence in the lessons
Required attendance: 80 % of lessons unless otherwise agreed.
Miia Vakkuri
Lähiopetus
Englanti
15.09.2022 - 31.12.2022
23.05.2022 - 29.05.2022
20 - 40
Miia Vakkuri
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
Lähiopetus
Englanti
05.09.2022 - 31.12.2022
23.05.2022 - 29.05.2022
20 - 40
Heidi Vähänikkilä, Miia Vakkuri
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
Lähiopetus
Englanti
29.08.2022 - 31.07.2023
23.05.2022 - 29.05.2022
20 - 40
Heidi Vähänikkilä, Miia Vakkuri
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
Lähiopetus
Englanti
01.08.2022 - 31.12.2022
23.05.2022 - 29.05.2022
20 - 40
Heidi Vähänikkilä, Miia Vakkuri
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
Lähiopetus
Englanti
01.08.2022 - 31.12.2022
23.05.2022 - 29.05.2022
20 - 40
Heidi Vähänikkilä, Miia Vakkuri
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
Hyväksytty/Hylätty
Ilona Rönkä
Lähiopetus
Learning materials in Canvas. See also:
Bovée, C. & Thill, J. 2011. Excellence in business communication. 9th edition. London: Pearson.
Hartley, P. & Chatterton, P. 2015. Business communication: rethinking your professional practice for the post-digital age. 2nd edition. London: Routledge.
Mclean, S. 2015. Business communication for success. Washington, D.C.: Flat World Knowledge.
Munter, M. 2014. Guide to managerial communication: effective business writing and speaking. 10th edition. Boston: Prentice Hall.
Contact sessions on campus and homework/project assignments.
The study unit contains work on the following themes:
• communication models, applying a communication strategy
• intercultural communication and communication styles
• business writing: genre and style, the writing process, macro and micro features
• persuasive communication in presentations, pitches and debates
• building rapport and interpersonal communication in meetings and negotiations
• revision of common business terms & professional vocabulary
The final grade is based on the following:
Vocabulary and comprehension exercises in canvas 20% (0-5)
Spoken communication assignments 40% (0-5)
Written communication assignments 40% (0-5)
All parts must be passed in order to complete the study unit.
More detailed assessment criteria are given in the Canvas workspace.
Englanti
06.09.2022 - 14.11.2022
23.05.2022 - 29.05.2022
20 - 40
Ilona Rönkä
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
H-5
Laurean tutkintosäännön mukaisesti ”Kaikilla opiskelijoilla on oikeus osaamisensa näyttämiseen. Aloitteen hankitun osaamisen tunnistamisesta ja tunnustamisesta tekee opiskelija. Osaamisen tunnistaa ja tunnustaa opinnosta vastaava opettaja tai muu tehtävään nimetty henkilö. Arvioinnissa noudatetaan samaa arviointikriteeristöä ja pääsääntöisesti samaa arviointiasteikkoa kuin vastaavalla opintojaksolla tai -kokonaisuudella. Opiskelijalla on oikeus hakea osaamisen tunnustamista riippumatta siitä, missä, miten ja milloin osaaminen on hankittu. Opiskelija voi hakea myös työssä hankittavan osaamisen tunnistamista osaksi tutkintoa (työn opinnollistaminen). ... Opiskelija vastaa osaamisen osoittamisesta, todistamisesta ja riittävien tietojen toimittamisesta. Osaamisen arvioivat opiskelija ja näytön vastaanottava ohjaaja yhdessä. ”
Canvas will be opened on 31st August 2022 at the latest.
Some additional dates may be scheduled for small group meetings.
Development of intercultural competences is integrated into the study unit.
5 ECTS = 135 hours of work.
A detailed schedule will be given in Canvas.
Students demonstrate an understanding of key principles of effective communication for professional purposes. They can achieve communication objectives in a range of work-related situations, modify their communication style according to context and the requirements of the message, and manage interpersonal interactions with people from different backgrounds. Spoken fluency and range are sufficient to manage common professional situations. Writing shows satisfactory control of grammar and lexis for the production of standard business messages.
Students demonstrate a good understanding of the principles of effective communication for professional purposes. They are able to achieve communication objectives in a range of work-related situations with a degree of success and can adapt their communication style to suit the requirements of audience and context. Speech is fluent, with a high degree of grammatical and propositional control. Writing shows good control of grammar, lexis, and style in a range of texts for professional purposes.
Students demonstrate an excellent understanding of key principles of effective communication for professional purposes. They are able to communicate clearly, concisely, and appropriately in a wide range of work-related situations and are effective in adapting both the style and content of a message to different audiences and in different contexts. Speech is very fluent, flexible, and easy to understand, with a high degree of grammatical control and propositional precision. Writing shows excellent control of grammar, lexis, and style in producing a variety of text types and genres.
Miia Vakkuri
Lähiopetus
Learning materials are provided in Canvas. Also the following works will be consulted:
Bailey, S. 2011. Academic writing: a handbook for international students. 3rd edition. London: Routledge.
Dawson, C. 2009. Projects in computing and information systems. 2nd edition. Harlow: Addison-Wesley.
Lock, D. 2013. Naked Project Management: the bare facts. Gower.
Ojasalo, K., Moilanen, T. & Ritalahti, J. 2009. Research-oriented approach. Partially translated from: Kehittämistyön menetelmät – Uudenlaista osaamista liiketoimintaan. Helsinki: WSOY.
During the study unit students will familiarise themselves with the basic principles of project management and receive guidance on communication requirements and tools for carrying out academic and project-related work.
The study unit contains work on the following topic areas:
- Research and development in academic projects
- Project planning, scheduling and risk management
- Teamwork and collaboration
- ICT tools for project management and documentation
- Preparing project-related communications (project plan, project report and presentation)
- Academic writing (referencing, style and tone, structure and organisation)
The evaluation of competence is based on the descriptions of objectives in the curricula and the evaluation criteria provided in the study unit’s implementation plan” (Laurea degree regulations).
In this study unit the assessing of the competences will be done by using the criteria set for requirement level I.
The study unit is carried out by implementing Learning by Developing. This means that both the study process and the end results influence the grade. Missing or late tasks returned will influence the grade.
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. [If Urkund is used when assignments are checked, the lecturer will inform the students of this.]
Englanti
05.09.2022 - 31.12.2022
23.05.2022 - 29.05.2022
20 - 40
Riku Salmenkylä, Miia Vakkuri, Heidi Vähänikkilä
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
H-5
5 credits = 135 hours of student`s work.
Laurea's common evaluation criteria for Bachelor students.
Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. A failed examination or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt.(Laurea degree regulations.)
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 1-2 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 1-2 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 1-2 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 3-4 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 3-4 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 3-4 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
Päivi Mantere
70% Lähiopetus, 30% Etäopetus
Stickdorn M., Hormess M., Lawrence A. & Schneider J. 2018. This Is Service Design Doing. Sebastopol: O’Reilly
https://www.thisisservicedesigndoing.com/
Other material will be provided in Canvas
During the study unit, students will work in teams with a client to develop services.
Students need to be prepared to work efficiently and actively during the studies.
“The evaluation of competence is based on the descriptions of objectives in the curricula and the evaluation criteria provided in the study unit’s implementation plan” (Laurea degree regulations).
In this study unit the assessing of the competences will be done by using the criteria set for requirement level I.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner
To achieve grade 3 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner
To achieve grade 1 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance
To achieve grade 3 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it
To achieve grade 1 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
To achieve grade 3 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct
To achieve grade 1 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
[Leave the parts that apply] “Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. ... A failed examination or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt.” (Laurea degree regulations.)
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. [If Urkund is used when assignments are checked, the lecturer will inform the students of this.]
Englanti
01.08.2022 - 31.12.2022
23.05.2022 - 29.05.2022
20 - 40
Annukka Korvenranta, Päivi Mantere
The study unit corresponds to the requirements of Bachelor's level education.
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
10 op
3 op
H-5
According to the degree regulations “all students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit Link.
You will work with a client to create new service ideas for them.
Design challenge is stated in the beginning of the study unit.
Design thinking is strongly empowered by co-creation, this gives an approach to work and behave during the study unit and in the project
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrollment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).
Study unit will be implemented iamong intercultural teams. Material concerning Design thinking and service design, Futures orientation, Facilitation and Lean-management is international.
The study unit is suitable for exchange students.
10 ECTS = 270 hours of work/student
One credit equals approximately 26.7 hours of work performed by the student.
Please note that the project is carried out in teams and requires team work outside the scheduled lectures.
CONCEPTS
------------------------
Service Design process (including appropriate methods and tools)
Design Thinking
Lean management
Futures Thinking
Facilitation
ASSIGNMENTS
-----------------------
Design project & Design manual created during the process (75%)
Self reflection (25%)
Self- and peer evaluation (pass/fail)
The student is able to
- implement Design Thinking in customer experience management and organizational development
- apply Lean and facilitation skills in management
- explore and develop operations based on trends and futures' thinking
“Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. A failed examination or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt.” (Laurea degree regulations.)
To achieve grade 1 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 1 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 1 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
To achieve grade 3 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 3 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 3 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance
Annika Kirkkomäki
Lähiopetus
Opinnon materiaali löytyy Canvas-oppimisalustalta, johon saat pääsyn viimeistään opinnon alkaessa.
Kontaktiopetusta ja runsaasti itsenäistä työskentelyä. Tarkempi ohjeistus Canvasissa.
Lähiopetuksessa keskitytään sekä suullisen että kirjallisen kielitaidon kehittämiseen, kuitenkin niin, että suullisen osuus on lähiopetuksessa suurempi. Kirjallista taitoa kehitetään paljon myös itsenäisesti. Varaathan tarpeeksi aikaa itsenäiselle työlle, jotta pääset kehittämään kielitaitoasi mahdollisimman aktiivisesti opintojakson aikana
Huomaa, että opinnon läsnäolovelvoite on 75 %.
Osaamisen arviointi kohdistuu opetussuunnitelmien tavoitekuvauksiin ja osaamisen taso arvioidaan opinnon toteutussuunnitelmalla ilmoitetun arviointikriteeristön perusteella (Laurean tutkintosääntö). Opintototeutuksella arvioidaan sekä suullinen että kirjallinen kielitaito. Opinnon arvosana koostuu puoliksi suullisen ja puoliksi kirjallisen taidon arvosanasta. Tutkintotodistukseen tuleva ruotsin kielen suullinen taito ja ruotsin kielen kirjallinen taito määräytyvät tämän opinnon perusteella.
Opintojaksosta annetaan opintojaksoarvosanan (1 - 5) lisäksi erilliset arvosanat kirjallisesta ja suullisesta ruotsin kielen taidosta.
Kirjallinen arvosana koostuu kirjallisista oppimistehtävistä sekä opintojakson lopussa pidettävästä kirjallisesta tentistä.
Suulliseen arvosanaan vaikuttavat suulliset oppimistehtävät, aktiivinen osallistuminen sekä opintojakson päätteeksi pidettävä suullinen tentti.
Restonomitodistuksen ruotsin kielen arvosana määräytyy seuraavasti:
arvosanat 4 – 5: hyvä taito
arvosanat 1 – 3: tyydyttävä taito
Arviointi perustuu ns. eurooppalaisen viitekehyksen taitotasoasteikkoon, jotka ovat luettavissa opiskelijaintrassa: https://laureauas.sharepoint.com/sites/studentFin_opintojensuunnittelu/SitePages/Ydinopintoihin-kuuluvat-englannin-ja-toisen-kotimaisen-kielen-opinnot.aspx Ruotsin kielessä tavoitetasona on vähintään B1-tasoinen ammatillinen kielitaito.
Opiskelijan, joka ei ole suorittanut hyväksytyksi opintojakson läpäisemiseksi asetettuja tehtäviä tai tenttejä, tulee täydentää tai uusia suorituksensa opintojakson opettajan määrittelemällä tavalla ja opettajan määrittelemässä ajassa. Hylätyn tentin tai muun suorituksen voi uusia kaksi kertaa. Varsinaiseen tenttiin osallistumatta jättäminen lasketaan yhdeksi suorituskerraksi. (Laurean tutkintosääntö.)
Kaikkien Laurean toimijoiden odotetaan noudattavan hyviä tieteellisiä käytänteitä, joihin kuuluu asianmukainen lähteisiin viittaaminen. Perehdy ja kysy käytänteistä tarvittaessa. Kaikki opintotehtävät tehdään yksilötyönä, jollei tehtävässä ole muuta ohjeistettu. Ouriginalin käytöstä tehtävien tarkistuksen yhteydessä opettaja kertoo erikseen.
Opinnon arvioinnissa käytetään amk-tutkinto-opiskelijan osaamisen arviointikehikon vaatimustason I mukaisia kriteereitä:
AMMATILLINEN TIETOPERUSTA, TIEDONHAKU JA RAPORTOINTI
Arvosanan 5 tasolla opiskelija osaa:
- käyttää monipuolisesti ammattikäsitteitä
- vertailla ja valita tarkoituksenmukaista tietoa
- raportoida ja viestiä ammattimaisesti
Arvosanan 3 tasolla opiskelija osaa:
- käyttää johdonmukaisesti ammattikäsitteitä eri työkäytänteitä ja tilanteita selittäessään
- koota tietoa ja hyödyntää tietoperustaansa
- raportoida sovitulla tavalla
Arvosanan 1 (H) tasolla opiskelija osaa:
- käyttää keskeisiä ammattikäsitteitä eri työkäytänteitä ja -tilanteita selittäessään
- etsiä tietoa eri tietolähteistä
- raportoida
AMMATILLINEN TOIMINTA JA TYÖELÄMÄN KEHITTÄMINEN
Arvosanan 5 tasolla opiskelija osaa:
- toimia itsenäisesti opittuja taitoja ja menetelmiä käyttäen
- ottaa vastuuta asiakkaan ja /tai yhteistyötahojen kanssa toimimisesta ja heidän tarpeisiinsa vastaamisesta
- ennakoida ohjaustarpeitaan
Arvosanan 3 tasolla opiskelija osaa:
- toimia opittuja taitoja ja menetelmiä käyttäen
- toimia ammatillisesti asiakkaiden ja/tai yhteistyötahojen kanssa ja tunnistaa heidän tarpeensa
- osallistua ohjaukseen ja hyödyntää sitä
Arvosanan 1 (H) tasolla opiskelija osaa:
- toimia ryhmän jäsenenä
- suunnitella ohjatusti oman työn etenemistä ja ajankäyttöä
- toimia turvallisesti ja ammattieettisten periaatteiden mukaisesti
- noudattaa annettuja ohjeita ja sääntöjä
RYHMÄTYÖTAIDOT, JOHTAMINEN JA VASTUULLISUUS
Arvosanan 5 tasolla opiskelija osaa:
- edistää toiminnallaan ryhmän toimintaa ja ilmapiiriä
- hallita ajankäyttöään tehden sovitut tehtävät työssä vaadittavalla laatutasolla
- toimia vastuullisesti ja soveltaa opittuja taitoja ja menetelmiä
- suunnitella ja arvioida toimintaansa turvallisuus ja/tai eettiset näkökulmat huomioiden
Arvosanan 3 tasolla opiskelija osaa:
- toimia tavoitteellisesti ryhmässä
- suunnitella ja hallita oman työn etenemistä ja ajankäyttöä
- havaita turvallisuuteen liittyviä riskejä
- perustella toimintaansa ammattieettisten periaatteiden mukaisesti
Arvosanan 1 (H) tasolla opiskelija osaa:
- toimia ryhmän jäsenenä
- suunnitella ohjatusti oman työn etenemistä ja ajankäyttöä
- toimia turvallisesti ja ammattieettisten periaatteiden mukaisesti
- noudattaa annettuja ohjeita ja sääntöjä
[Jätä soveltuvilta osin:] Opiskelijan, joka ei ole osoittanut osaamistaan arviointikriteeristön edellyttämällä hyväksytyllä tasolla, tulee täydentää tai uusia suorituksensa opintojakson opettajan määrittelemällä tavalla ja opettajan määrittelemässä ajassa. Hylätyn tentin tai muun suorituksen voi uusia kaksi kertaa. Varsinaiseen tenttiin osallistumatta jättäminen lasketaan yhdeksi suorituskerraksi. (Laurean tutkintosääntö.)
Kaikkien Laurean toimijoiden odotetaan noudattavan hyviä tieteellisiä käytänteitä, joihin kuuluu asianmukainen lähteisiin viittaaminen. Perehdy ja kysy käytänteistä tarvittaessa. Kaikki opintotehtävät tehdään yksilötyönä, jollei tehtävässä ole muuta ohjeistettu. Ouriginalin käytöstä tehtävien tarkistuksen yhteydessä opettaja kertoo erikseen.
Suomi
25.10.2022 - 31.12.2022
23.05.2022 - 29.05.2022
20 - 40
Annika Kirkkomäki
Opiskelija on suorittanut ruotsin kielen tasotestin ennen ilmoittautumistaan opinnolle. Hylätyn tasotestin jälkeen suositellaan suorittamaan Valmentava ruotsi –opinto, tai hankkimaan vastaava osaaminen muulla tavoin.
Lisätietoa intrasta: https://laureauas.sharepoint.com/sites/studentFin_opintojensuunnittelu/SitePages/Kielitestit.aspx
Opinto on vaatimuksiltaan amk-tutkintoon johtavan koulutuksen tasoa.
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara, Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara
Laurea Leppävaara
H-5
Laurean tutkintosäännön mukaisesti ”Kaikilla opiskelijoilla on oikeus osaamisensa näyttämiseen. Aloitteen hankitun osaamisen tunnistamisesta ja tunnustamisesta tekee opiskelija. Osaamisen tunnistaa ja tunnustaa opinnosta vastaava opettaja tai muu tehtävään nimetty henkilö. Arvioinnissa noudatetaan samaa arviointikriteeristöä ja pääsääntöisesti samaa arviointiasteikkoa kuin vastaavalla opintojaksolla tai -kokonaisuudella. Opiskelijalla on oikeus hakea osaamisen tunnustamista riippumatta siitä, missä, miten ja milloin osaaminen on hankittu. Opiskelija voi hakea myös työssä hankittavan osaamisen tunnistamista osaksi tutkintoa (työn opinnollistaminen). ... Opiskelija vastaa osaamisen osoittamisesta, todistamisesta ja riittävien tietojen toimittamisesta. Osaamisen arvioivat opiskelija ja näytön vastaanottava ohjaaja yhdessä. ”
Jos opiskelijalla on aiempia korkea-asteen ammattikielen opintoja eri alalta, hänellä on oikeus suorittaa opinto hyväksiluvun täydennyksellä. Tässä tapauksessa opiskelija ottaa yhteyden opinnon opettajaan, joka ohjaa tarvittaessa eteenpäin.
Katso lisätietoa opiskelijaintrasta.
Tutkintosäännön 18§ mukaisesti ”opiskelijan on oltava ensimmäisellä kontaktikerralla läsnä tai ilmoitettava poissaolostaan vastuuopettajalle opintoon osallistumisensa vahvistamiseksi. Vaihtoehtoisesti opettaja voi määrittää myös muun tavan, jolla opiskelija vahvistaa osallistumisensa toteutukselle. Näitä toimia voidaan edellyttää viikon sisällä toteutuksen alkamisesta. Edellä esitetyn mukaisesti toimintatavan soveltaminen edellyttää, että opettaja tiedottaa toteutukselle hyväksyttyjä opiskelijoita käytänteestä ja että käytänne on kerrottu opinnon toteutussuunnitelmassa. Mikäli opiskelija on estynyt perusteluista syistä osallistumaan ensimmäiseen kontaktikertaan tai aktivoitumaan opinnoissa opettajan asettamien edellytysten mukaisesti, hänen tulee olla yhteydessä vastuuopettajaan toteutukselle osallistumisesta sopimiseksi. Ilmoittautuminen hylätään, mikäli opiskelija ei ilmoita poissaolostaan opinnon aloituskerralta tai poissaolon syytä ei voida pitää perusteltuna. Hänen tilalleen voidaan ottaa jonossa oleva seuraava opiskelija”.
Kirjallinen tentti 7.12.
Suullinen tentti viikoilla 50
Opintojakson kirjalliseen uusintatenttiin voi osallistua kahdessa varsinaista tenttiä seuraavassa uusintatentissä 26.1.2023 ja 2.3.2023.
Opinnolla tutustutaan työelämään ja –kulttuureihin Pohjoismaissa.
Opintojakso on 5 opintopistettä, työmäärältään 5 x 27 h = 135 h.
Siitä on n. 20 h kontaktiopetusta + tentit. Itseopiskelun osuus 115 h, johon kannattaa varautua ennakkoon.
Miia Vakkuri
Lähiopetus
Design Thinking materials and theory books.
Lupton, E. Graphic design thinking : beyond brainstorming. 2011.Princeton Architectural Press ; Maryland Institute College of Art.
https://ebookcentral.proquest.com/lib/laurea/reader.action?docID=3387597
Luchs, Michael G. ; Griffin, Abbie ; Swan, Scott. 2015. Design Thinking. Wiley-Blackwell.
https://ebookcentral.proquest.com/lib/laurea/reader.action?docID=4041673
Stickdorn M., Hormess M., Lawrence A. & Schneider J. 2018. This Is Service Design Doing. Sebastopol: O’Reilly
https://www.thisisservicedesigndoing.com/
During the study unit, students will work in teams with a client to develop services.
Students need to be prepared to work efficiently and actively during the studies.
The evaluation of competence is based on the descriptions of objectives in the curricula and the evaluation criteria provided in the study unit’s implementation plan” (Laurea degree regulations).
In this study unit the assessing of the competences will be done by using the criteria set for requirement level I.
The study unit is carried out by implementing Learning by Developing. This means that both the study process and the end results influence the grade. Missing or late tasks returned will influence the grade.
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. [If Urkund is used when assignments are checked, the lecturer will inform the students of this.]
Englanti
15.09.2022 - 31.12.2022
23.05.2022 - 29.05.2022
20 - 40
Miia Vakkuri, Henry Lybäck
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).
Laurea Leppävaara, palvelu
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
2 op
H-5
According to the degree regulations “all students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit Link.
You will work with a client to create new service ideas for them.
Design Thinking Project with XX, design challenge is stated in the beginning of the study unit.
Active participation in lectures and workshops is required due to the service desing methods and tools used.
Contact sessions:
5 ECTS = 135 hours of work/student
One credit equals approximately 26.7 hours of work performed by the student.
Please note that the project is carried out in teams and requires team work outside the scheduled lectures.
CONCEPTS
------------------------
Design thinking
Design thinking process and tools
Mind Mapping
Brainstorming
Observation: mystery shopping
Interviews
Benchmark
SWOT
Customer Insight (Persona & Customer Journey)
Storytelling
Future forecast
ASSIGNMENTS
-----------------------
Customer project
Development of map and understanding / team work
Evaluated using scale (5-1)
Design Portfolio created during the process
The finished service design portfolio is given to the customer project provider
Laurea's common evaluation criteria for Bachelor students.
Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. A failed examination or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt.(Laurea degree regulations.)
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 1-2 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 1-2 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 1-2 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 3-4 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 3-4 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 3-4 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
