Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Degree Programme in Hospitality Management and Service Design, daytime studies, K24, Leppävaara
Degree Programme in Hospitality Management and Service Design, daytime studies, S22, Leppävaara
Degree Programme in Hospitality Management and Service Design, daytime studies, S21, Leppävaara
Degree Programme in Hospitality Management and Service Design, daytime studies, S20, Leppävaara
Ajoitus
13.05.2024 - 31.08.2024
Opintopistemäärä
0 op
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
20 - 65
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Kati Pohjanmaa
Vastuuopettaja
Kati Pohjanmaa
Ryhmät
-
PHA224KN2Degree Programme in Hospitality Management and Service Design, daytime studies, K24, Leppävaara
-
PHA224KN3Degree Programme in Hospitality Management and Service Design, daytime studies, K24, Leppävaara, group 3
Osaamistavoitteet
Opiskelija osaa
- soveltaa alkoholijuomien anniskelua koskevaa lainsäädäntöä asiakaspalvelutilanteissa
Arviointiasteikko
Hyväksytty/Hylätty
Ilmoittautumisaika
22.05.2023 - 28.05.2023
Ajoitus
01.08.2023 - 31.07.2024
Opintopistemäärä
2 op
Toteutustapa
Lähiopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
20 - 40
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Miia Vakkuri
- Heidi Vähänikkilä
Ryhmät
-
PHA222SNDegree Programme in Hospitality Management and Service Design, daytime studies, S22, Leppävaara
Osaamistavoitteet
Opiskelija osaa
- laatia itselleen urasuunnitelman
- selvittää alansa työllistymismahdollisuuksia ja yrittäjyyden edellytyksiä
- hyödyntää ja rakentaa ammatillisia verkostoja
- kuvata osaamisensa ja hakea oman alansa töitä sekä ymmärtää sosiaalisen median merkityksen työnhaussa
- arvioida tulevaisuuden työelämässä tapahtuvia muutoksia ja niiden merkitystä omalle työuralleen
- toimia oman hyvinvointinsa hyväksi
Arviointiasteikko
Hyväksytty/Hylätty
Lisätiedot
Opinnon tavoitteena olevan osaamisen arvioinnissa käytetään Laurean yhteisten arviointikriteereiden vaativuustasoa 1.
Ajoitus
01.01.2024 - 31.12.2024
Opintopistemäärä
15 op
Virtuaaliosuus
3 op
TKI-osuus
10 op
Toteutustapa
80 % Lähiopetus, 20 % Etäopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
10 - 50
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Miia Vakkuri
- Heidi Vähänikkilä
Vastuuopettaja
Miia Vakkuri
Ryhmät
-
PHA221SNDegree Programme in Hospitality Management and Service Design, daytime studies, S21, Leppävaara
-
PHA220SNDegree Programme in Hospitality Management and Service Design, daytime studies, S20, Leppävaara
-
PHA222SNDegree Programme in Hospitality Management and Service Design, daytime studies, S22, Leppävaara
Osaamistavoitteet
The student is able to
- present justified suggestions for development in relation to working life
- conceptualize phenomena related to working life based on research results
- use proper research and development methods in order to produce new knowledge
- act in development projects cooperatively and in a responsible manner with working life and other partners
- evaluate their own activities and solutions critically
- understand concepts in an extensive scale and present topics logically and based on arguments
Arviointiasteikko
H-5
Ajoitus
08.02.2024 - 18.04.2024
Opintopistemäärä
15 op
Virtuaaliosuus
3 op
TKI-osuus
10 op
Toteutustapa
80 % Lähiopetus, 20 % Etäopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
20 - 30
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Sari Jääskeläinen
- Miia Vakkuri
- Heidi Vähänikkilä
Vastuuopettaja
Miia Vakkuri
Ryhmät
-
PHA221SNDegree Programme in Hospitality Management and Service Design, daytime studies, S21, Leppävaara
-
PHA220SNDegree Programme in Hospitality Management and Service Design, daytime studies, S20, Leppävaara
-
PHA222SNDegree Programme in Hospitality Management and Service Design, daytime studies, S22, Leppävaara
Osaamistavoitteet
The student is able to
- present justified suggestions for development in relation to working life
- conceptualize phenomena related to working life based on research results
- use proper research and development methods in order to produce new knowledge
- act in development projects cooperatively and in a responsible manner with working life and other partners
- evaluate their own activities and solutions critically
- understand concepts in an extensive scale and present topics logically and based on arguments
Arviointiasteikko
H-5
Ilmoittautumisaika
22.05.2023 - 28.05.2023
Ajoitus
01.08.2023 - 31.12.2023
Opintopistemäärä
5 op
TKI-osuus
2.5 op
Toteutustapa
Lähiopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
10 - 20
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Susanna Ahonen
- Mika Vitikka
Vastuuopettaja
Mika Vitikka
Ryhmät
-
PHA223SNDegree Programme in Hospitality Management and Service Design, daytime studies, S23, Leppävaara
Osaamistavoitteet
The student is able to
- create and analyse customer experiences
- evaluate processes as part of practical way of learning within projects
- develop services by implementing design thinking ideology
Toteutuksen valinnaiset suoritustavat
Ydinosaamista, ei valinnaisia suoritustapoja.
Työelämäyhteistyö ja/tai TKI
Opiskelijat tekevät vuoroja myös pääkaupunkiseudun Factory-ravintoloissa. Factory-ravintolat on Laurean pitkäaikainen avainkumppaniyritys. Avainkumppanuuden aikana on toteutettu useita työelämänprojekteja Factory-ravintoloiden kanssa. Samalla opiskelijat saavat kokemusta todellisesta työelämästä Suomessa ja ravintola-alalla. https://ravintolafactory.com/ravintolat/Links ulkoiseen sivustoon.
Toteutuksen tärkeät päivämäärät
25.9. 9–12
· Welcome to BarLaurea 1 - Introduction to course/ Mika
· HACCP in BarLaurea/ Restaurant Manager Taneli Kesäläinen
· Ergonomy & Occupational Safety and Health in the Restaurant/Susanna
2.10. 9–12
· Nutrition & special diets/ Susanna & Mika
9.10. 9–12
• Sustainability in restaurant field/ Susanna &Mika
• Assignment: Food waste, energy & water, carbon footprint, evaluation 1-5, teamwork
16.10. 9–12
· Coffee training & Café business /Mika
· Assignment: Design your own café DL 3.12.2023.
23.10. 9–12
· Factory Restaurants info/ GM Matti, HR mgr Katja & Restaurant mgr Ramesh
30.10.–3.11. Shifts at BarLaurea (Group 3) & Factory Restaurants (Groups 1 & 2)
6.11. 9–12
• Presentations: Food waste, energy & water, carbon footprint.
• Legislation on Regulating Liquor Licences/Mika
13.11.-17.11. Shifts at BarLaurea (Group 2) & Factory Restaurants (Groups 1 & 3)
20.11. 9–12
· Hospitality Management Field Trip/ Marjukka, Kati, Mika & Susanna
27.11–1.12. Shifts at BarLaurea (Group 1) & Factory Restaurants (Groups 2 & 3)
4.12. 9–12
• Design your own cafe presentations
• Wine & Beer lecture & tasting, Mika
Kansainvälisyys toteutuksella
Opetus ja harjoittelu tapahtuu monikulttuurisessa työyhteisössä.
Opiskelijan ajankäyttö ja kuormitus
Teoria 30 tuntia.
Käytännön harjoittelu 105 tuntia.
Sisältö ja sen jaksotus
25.9. 9–12
· Welcome to BarLaurea 1 - Introduction to course/ Mika
· HACCP in BarLaurea/ Restaurant Manager Taneli Kesäläinen
· Ergonomy & Occupational Safety and Health in the Restaurant/Susanna
2.10. 9–12
· Nutrition & special diets/ Susanna & Mika
9.10. 9–12
• Sustainability in restaurant field/ Susanna &Mika
• Assignment: Food waste, energy & water, carbon footprint, evaluation 1-5, teamwork
16.10. 9–12
· Coffee training & Café business /Mika
· Assignment: Design your own café DL 3.12.2023.
23.10. 9–12
· Factory Restaurants info/ GM Matti, HR mgr Katja & Restaurant mgr Ramesh
30.10.–3.11. Shifts at BarLaurea (Group 3) & Factory Restaurants (Groups 1 & 2)
6.11. 9–12
• Presentations: Food waste, energy & water, carbon footprint.
• Legislation on Regulating Liquor Licences/Mika
13.11.-17.11. Shifts at BarLaurea (Group 2) & Factory Restaurants (Groups 1 & 3)
20.11. 9–12
· Hospitality Management Field Trip/ Marjukka, Kati, Mika & Susanna
27.11–1.12. Shifts at BarLaurea (Group 1) & Factory Restaurants (Groups 2 & 3)
4.12. 9–12
• Design your own cafe presentations
• Wine & Beer lecture & tasting, Mika
Lisätietoja opiskelijoille
Opintojakson tarkoituksena on kasvattaa opiskelijoiden käsitystä suomalaisesta ravintolamaailmasta, sekä antaa valmiuksia työskennellä ravintoloissa Suomessa. Kursiin kuuluu myös hygieniapassin ja anniskelupassin suorittaminen.
Arviointiasteikko
Hyväksytty/Hylätty
Arviointimenetelmät ja arvioinnin perusteet
Hyväksytty-hylätty
Arviointikriteerit, hyväksytty/hylätty
Hyväksytty:
Opiskelija osaa
- luoda ja analysoida asiakaskokemuksia
- arvioida prosesseja osana käytännön oppimista projekteissa
- kehittää palveluita toteuttamalla muotoiluajattelun ideologiaa
- omata tarpeelliset tiedot ravintolatyöskentelyyn Suomessa, sekä hygienia- ja anniskelupassin
Ilmoittautumisaika
27.11.2023 - 03.12.2023
Ajoitus
29.02.2024 - 17.05.2024
Opintopistemäärä
5 op
Toteutustapa
Lähiopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
20 - 40
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Mika Vitikka
- Henry Lybäck
Vastuuopettaja
Henry Lybäck
Ryhmät
-
PHA222SNDegree Programme in Hospitality Management and Service Design, daytime studies, S22, Leppävaara
Osaamistavoitteet
The student is able to:
- understand and resolve challenges in a LivingLab environment
- apply current issues and future trends when organizing and developing services
- identify changes in hospitality field using future thinking methods and tools
Arviointiasteikko
H-5
Ajoitus
18.01.2024 - 26.03.2024
Opintopistemäärä
5 op
TKI-osuus
1 op
Toteutustapa
Lähiopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
10 - 40
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Mika Vitikka
- Petri Vähäkangas
Vastuuopettaja
Petri Vähäkangas
Ryhmät
-
PHA223SNDegree Programme in Hospitality Management and Service Design, daytime studies, S23, Leppävaara
Osaamistavoitteet
The student is able to:
- understand and resolve challenges in a LivingLab environment
- apply current issues and future trends when organizing and developing services
- identify changes in hospitality field using future thinking methods and tools
Arviointiasteikko
H-5
Ajoitus
29.01.2024 - 29.04.2024
Opintopistemäärä
10 op
TKI-osuus
5 op
Toteutustapa
Lähiopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
10 - 40
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Petri Miinalainen
- Kati Pohjanmaa
Vastuuopettaja
Petri Miinalainen
Ryhmät
-
PHA223SNDegree Programme in Hospitality Management and Service Design, daytime studies, S23, Leppävaara
Osaamistavoitteet
The student is able to
- lead one's own work in teams both in projects and in a business environment
- implement business understanding into research and analysis tasks both digitally and in authentic situations
- communicate professionally in teamwork and employs intercultural skills into practice
Toteutustapa
Contact classes & business coaching, team work, individual work.
Toteutuksen tärkeät päivämäärät
Presence is compulsory during the first class, 29.1.2024. Also, when there are final business pitch presentations 22.4.2024. The exact schedule will be in canvas and discussed during the first class.
Sisältö ja sen jaksotus
Learning outcomes of the course
The student is able to
- lead one's own work in teams both in projects and in a business environment
- implement business understanding into research and analysis tasks both digitally and in authentic situations
- communicate professionally in teamwork and employs intercultural skills into practice
Englanniksi
Learning outcomes of the course
The student is able to
- lead one's own work in teams both in projects and in a business environment
- implement business understanding into research and analysis tasks both digitally and in authentic situations
- communicate professionally in teamwork and employs intercultural skills into practice
Arviointiasteikko
H-5
Arviointimenetelmät ja arvioinnin perusteet
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles.
Ilmoittautumisaika
27.11.2023 - 15.02.2024
Ajoitus
27.02.2024 - 14.05.2024
Opintopistemäärä
10 op
Virtuaaliosuus
3 op
Toteutustapa
70 % Lähiopetus, 30 % Etäopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
20 - 40
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Sini Temisevä
- Petri Vähäkangas
Vastuuopettaja
Sini Temisevä
Ryhmät
-
PHA222SNDegree Programme in Hospitality Management and Service Design, daytime studies, S22, Leppävaara
Osaamistavoitteet
The student is able to
- run a business with strategic thinking and develop operations
- lead teams and oneself professionally in the world of hospitality
- employ digital leadership in daily work and make use of digital tools in operations
Toteutustapa
Contact classes, teamwork, individual work.
Aika ja paikka
The course will be general in Leppävaara campus. Presence is compulsory during the first class 26.2.2024 and final presentations 14.5.2024. Also, when there are guest lecturers and student presentations.
Toteutuksen tärkeät päivämäärät
Presence is compulsory during the first class, 26.2.2024. Also, when there are guest lecturers and student presentations. The exact schedule will be in canvas and discussed during the first class.
Sisältö ja sen jaksotus
The student is able to
- run a business with strategic thinking and develop operations
- lead teams and oneself professionally in the world of hospitality
- employ digital leadership in daily work and make use of digital tools in operations
Arviointiasteikko
H-5
Arviointikriteerit, tyydyttävä (1-2)
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles
Arviointikriteerit, hyvä (3-4)
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
Arviointikriteerit, kiitettävä (5)
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
Ajoitus
01.01.2024 - 31.07.2024
Opintopistemäärä
10 op
Toteutustapa
Lähiopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
10 - 40
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Susanna Ahonen
- Marjukka Turunen
Vastuuopettaja
Marjukka Turunen
Ryhmät
-
PHA223SNDegree Programme in Hospitality Management and Service Design, daytime studies, S23, Leppävaara
Osaamistavoitteet
The student is able to
- apply customer experience knowledge into the service business
- plan and produce user-centered services
- develop hospitality services in the international context
Toteutustapa
During the study unit, students will work in teams and have also individual work.
Students need to be prepared to work efficiently and actively during the studies.
The team project is based on measuring customer experience.
Aika ja paikka
The exact schedule will be in canvas and discussed during the first class. Students are required to work every week efficiently during the study unit. Weekly meetings are in Leppävaara Campus.
Oppimateriaali ja suositeltava kirjallisuus
Villani, I. 2018. Transform Customer Experience. Wiley
https://ebookcentral.proquest.com/lib/Laurea/detail.action?docID=5649350
Peppers, D. and Rogers, M. 2017.Managing customer experience and relationship: a strategic framework
https://ebookcentral.proquest.com/lib/Laurea/detail.action?docID=4729311
Stickdorn M., Hormess M., Lawrence A. & Schneider J. 2018. This Is Service Design Doing. Sebastopol: O’Reilly
https://www.thisisservicedesigndoing.com/
Toteutuksen valinnaiset suoritustavat
According to the degree regulations “all students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit Link.
Toteutuksen tärkeät päivämäärät
Active participation in lectures and workshops is required due to the service design methods and tools used. The exact schedule will be in canvas and discussed during the first class.
Kansainvälisyys toteutuksella
Suitable for exchange students
Opiskelijan ajankäyttö ja kuormitus
10 ECTS = 270 hours of work/student
One credit equals approximately 26.7 hours of work performed by the student.
Please note that the project is carried out in teams and requires team work outside the scheduled lectures.
Sisältö ja sen jaksotus
Content
- orientation to Design thinking
- Customer experience in theory
- Service versus experience
- Journey Mapping
- Service Blueprint
- Measuring customer experience
- Employer experience
- Multichannel/ Omnichannel
Customer project/ team work (evaluated 5-1 + peer evaluation, returned by the end of the course)
Individual essay (5-1, returned by the end of the course)
Individual assignment (mind map) pass/ fail (returned in the beginning of the course)
Team assignments pass/ fail (returned in the beginning of the course)
Lisätietoja opiskelijoille
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).
Arviointiasteikko
H-5
Arviointimenetelmät ja arvioinnin perusteet
The evaluation of competence is based on the descriptions of objectives in the curricula and the evaluation criteria provided in the study unit’s implementation plan” (Laurea degree regulations).
In this study unit the assessing of the competences will be done by using the criteria set for requirement level I.
The study unit is carried out by implementing Learning by Developing. This means that both the study process and the end results influence the grade. Missing or late tasks returned will influence the grade.
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. [If Urkund is used when assignments are checked, the lecturer will inform the students of this.]
Hylätty (0)
Laurea's common evaluation criteria for Bachelor students.
Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. A failed examination or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt.(Laurea degree regulations.)
Arviointikriteerit, tyydyttävä (1-2)
aurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 1-2 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 1-2 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 1-2 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
Arviointikriteerit, hyvä (3-4)
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 3-4 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 3-4 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 3-4 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct
Arviointikriteerit, kiitettävä (5)
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
Ilmoittautumisaika
31.08.2023 - 17.09.2023
Ajoitus
19.09.2023 - 31.12.2023
Opintopistemäärä
5 op
Toteutustapa
Lähiopetus
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
10 - 40
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
- Complementary Competence, bachelor’s studies in English (CCM2), Services
Opettaja
- Marjukka Turunen
Vastuuopettaja
Marjukka Turunen
Ryhmät
-
PHA223SNDegree Programme in Hospitality Management and Service Design, daytime studies, S23, Leppävaara
-
CCM223SYComplementary competence (bachelor’s studies in English), S23, Services
Osaamistavoitteet
The student is able to:
- define tourism as a part of the global economy
- analyze the tourism sector
Arviointiasteikko
H-5
Ilmoittautumisaika
27.11.2023 - 03.12.2023
Ajoitus
01.02.2024 - 06.05.2024
Opintopistemäärä
10 op
Virtuaaliosuus
2 op
TKI-osuus
10 op
Toteutustapa
80 % Lähiopetus, 20 % Etäopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
20 - 40
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Miia Vakkuri
- Heidi Vähänikkilä
Vastuuopettaja
Miia Vakkuri
Ryhmät
-
PHA221SNDegree Programme in Hospitality Management and Service Design, daytime studies, S21, Leppävaara
-
PHA222SNDegree Programme in Hospitality Management and Service Design, daytime studies, S22, Leppävaara
Osaamistavoitteet
The student is able to
- create and analyze value co-created in businesses through Design Thinking and Lean
- implement Service Logic
- create new services with Future Design and Scenario Thinking
Arviointiasteikko
H-5
Ilmoittautumisaika
27.11.2023 - 03.12.2023
Ajoitus
01.01.2024 - 31.07.2024
Opintopistemäärä
10 op
TKI-osuus
5 op
Toteutustapa
Lähiopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
20 - 40
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Sini Setälä
- Heidi Vähänikkilä
Vastuuopettaja
Sini Setälä
Ryhmät
-
PHA224KNDegree Programme in Hospitality Management and Service Design, daytime studies, K24, Leppävaara
Osaamistavoitteet
The student is able to
- define the services in the hospitality industry
- evaluate user-centered behaviour in different services in the hospitality field
- explore hospitality services in the international framework
Toteutustapa
Lectures, project for an organization, presentations in class. There are individual and team assignments.
Aika ja paikka
In Leppävaara according to schedule. It is compulsory to be present during the first meeting, team presentations, and possible guest lectures and visits. The study unit may involve visits to locations outside the campus.
Oppimateriaali ja suositeltava kirjallisuus
The material is available in Canvas.
Arviointiasteikko
H-5
Arviointimenetelmät ja arvioinnin perusteet
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles.
Ilmoittautumisaika
22.05.2023 - 28.05.2023
Ajoitus
01.08.2023 - 31.12.2023
Opintopistemäärä
10 op
Toteutustapa
Lähiopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
10 - 40
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Kati Pohjanmaa
- Marjukka Turunen
Vastuuopettaja
Marjukka Turunen
Ryhmät
-
PHA223SNDegree Programme in Hospitality Management and Service Design, daytime studies, S23, Leppävaara
Osaamistavoitteet
The student is able to
- define the services in the hospitality industry
- evaluate user-centered behaviour in different services in the hospitality field
- explore hospitality services in the international framework
Arviointiasteikko
H-5
Ajoitus
13.05.2024 - 31.12.2024
Opintopistemäärä
10 op
Toteutustapa
Lähiopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
20 - 65
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Kati Pohjanmaa
- Marjukka Turunen
Vastuuopettaja
Marjukka Turunen
Ryhmät
-
PHA224KN2Degree Programme in Hospitality Management and Service Design, daytime studies, K24, Leppävaara
-
PHA224KN3Degree Programme in Hospitality Management and Service Design, daytime studies, K24, Leppävaara, group 3
Osaamistavoitteet
The student is able to
- define the services in the hospitality industry
- evaluate user-centered behaviour in different services in the hospitality field
- explore hospitality services in the international framework
Arviointiasteikko
H-5
Ajoitus
13.05.2024 - 31.08.2024
Opintopistemäärä
0 op
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
20 - 65
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Kati Pohjanmaa
Vastuuopettaja
Kati Pohjanmaa
Ryhmät
-
PHA224KN2Degree Programme in Hospitality Management and Service Design, daytime studies, K24, Leppävaara
-
PHA224KN3Degree Programme in Hospitality Management and Service Design, daytime studies, K24, Leppävaara, group 3
Osaamistavoitteet
Opiskelija osaa
- soveltaa elintarvikehygieenistä osaamista osana yrityksen omavalvontaa
Arviointiasteikko
Hyväksytty/Hylätty
Ajoitus
13.05.2024 - 31.08.2024
Opintopistemäärä
5 op
Toteutustapa
Lähiopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
20 - 35
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Meri Punkari
Vastuuopettaja
Meri Punkari
Ryhmät
-
PHA224KN2Degree Programme in Hospitality Management and Service Design, daytime studies, K24, Leppävaara
Osaamistavoitteet
The student is able to:
- speak and understand Finnish in very basic and familiar everyday situations
- find information in very short texts and write simple messages
- use some of the basic grammar structures
- become familiar with Finnish cultural manners and customs
- reach the target level of A1.1 in the Common European Framework of Reference for Languages
Arviointiasteikko
H-5
Lisätiedot
The study unit is for those whose language of education and mother tongue are other than Finnish and Swedish and who have not studied Finnish before.
Ajoitus
13.05.2024 - 31.08.2024
Opintopistemäärä
5 op
Toteutustapa
Lähiopetus
Yksikkö
Korkeakouluyksikkö W
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
20 - 35
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Meri Punkari
Vastuuopettaja
Meri Punkari
Ryhmät
-
PHA224KN3Degree Programme in Hospitality Management and Service Design, daytime studies, K24, Leppävaara, group 3
Osaamistavoitteet
The student is able to:
- speak and understand Finnish in very basic and familiar everyday situations
- find information in very short texts and write simple messages
- use some of the basic grammar structures
- become familiar with Finnish cultural manners and customs
- reach the target level of A1.1 in the Common European Framework of Reference for Languages
Arviointiasteikko
H-5
Lisätiedot
The study unit is for those whose language of education and mother tongue are other than Finnish and Swedish and who have not studied Finnish before.
Ilmoittautumisaika
22.05.2023 - 28.05.2023
Ajoitus
13.09.2023 - 08.12.2023
Opintopistemäärä
10 op
Toteutustapa
Lähiopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
20 - 40
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Sari Jääskeläinen
- Sini Setälä
Vastuuopettaja
Sari Jääskeläinen
Ryhmät
-
PHA222SNDegree Programme in Hospitality Management and Service Design, daytime studies, S22, Leppävaara
Osaamistavoitteet
The student is able to
- develop operations from idea to implementation including conceptualizing, finances, marketing and sales
- function successfully with customers and colleagues in intercultural environments
- communicate successfully in the academic and business world
Toteutustapa
Contact classes, team work, individual work.
Presence is compulsory during the first class, when there are guest lecturers, student presentations, and also, during possible outside of campus visits.
The exact schedule will be in canvas and discussed during the first class.
Toteutuksen tärkeät päivämäärät
The exact schedule will be in canvas and discussed during the first class.
Arviointiasteikko
H-5
Arviointimenetelmät ja arvioinnin perusteet
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles
Ilmoittautumisaika
22.05.2023 - 28.05.2023
Ajoitus
01.08.2023 - 31.12.2023
Opintopistemäärä
1 op
Toteutustapa
Lähiopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
20 - 40
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Heidi Vähänikkilä
- Miia Vakkuri
Vastuuopettaja
Miia Vakkuri
Ryhmät
-
PHA221SNDegree Programme in Hospitality Management and Service Design, daytime studies, S21, Leppävaara
Osaamistavoitteet
Opiskelija osaa
- kehittää jatkuvasti omaa osaamistaan
- selvittää tarjolla olevia jatko-opintomahdollisuuksia
- sanoittaa omaa osaamistaan ja rakentaa asiantuntijaprofiilin työmarkkinoita varten
- hyödyntää työllistymisen erilaisia mahdollisuuksia
- alansa työlainsäädännön keskeiset periaatteet ja kykenee toimimaan niiden mukaisesti
- edistää omaa työhyvinvointiaan ja työelämässä jaksamistaan
Arviointiasteikko
Hyväksytty/Hylätty
Lisätiedot
Opinnon tavoitteena olevan osaamisen arvioinnissa käytetään Laurean yhteisten arviointikriteereiden vaativuustasoa 1.
Ajoitus
01.01.2024 - 31.12.2024
Opintopistemäärä
2 op
Toteutustapa
Lähiopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
20 - 40
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Miia Vakkuri
- Heidi Vähänikkilä
Vastuuopettaja
Miia Vakkuri
Ryhmät
-
PHA224KNDegree Programme in Hospitality Management and Service Design, daytime studies, K24, Leppävaara
Osaamistavoitteet
Opiskelija osaa
- suunnitella opintojaan huomioimalla aiemmin hankkimansa osaamisen ja alan tarjoamat työllistymismahdollisuudet
- hahmottaa kansainvälisyyden merkitystä työelämässä
- hahmottaa tarjolla olevat mahdollisuudet oman osaamisensa kehittämisessä
- soveltaa erilaisia opiskelutapoja
- arvioida omaa hyvinvointiaan ja sen merkitystä oman jaksamisensa kannalta
- arvioida ohjaus- ja tuentarpeensa
- arvioida ja kuvata omia vahvuuksiaan ja kehittymisen kohteitaan
Arviointiasteikko
Hyväksytty/Hylätty
Lisätiedot
Opinnon tavoitteena olevan osaamisen arvioinnissa käytetään Laurean yhteisten arviointikriteereiden vaativuustasoa 1.
Ajoitus
06.05.2024 - 31.12.2024
Opintopistemäärä
2 op
Toteutustapa
Lähiopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
20 - 65
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Marjukka Turunen
- Mika Vitikka
Vastuuopettaja
Marjukka Turunen
Ryhmät
-
PHA224KN2Degree Programme in Hospitality Management and Service Design, daytime studies, K24, Leppävaara
-
PHA224KN3Degree Programme in Hospitality Management and Service Design, daytime studies, K24, Leppävaara, group 3
Osaamistavoitteet
Opiskelija osaa
- suunnitella opintojaan huomioimalla aiemmin hankkimansa osaamisen ja alan tarjoamat työllistymismahdollisuudet
- hahmottaa kansainvälisyyden merkitystä työelämässä
- hahmottaa tarjolla olevat mahdollisuudet oman osaamisensa kehittämisessä
- soveltaa erilaisia opiskelutapoja
- arvioida omaa hyvinvointiaan ja sen merkitystä oman jaksamisensa kannalta
- arvioida ohjaus- ja tuentarpeensa
- arvioida ja kuvata omia vahvuuksiaan ja kehittymisen kohteitaan
Arviointiasteikko
Hyväksytty/Hylätty
Lisätiedot
Opinnon tavoitteena olevan osaamisen arvioinnissa käytetään Laurean yhteisten arviointikriteereiden vaativuustasoa 1.
Ilmoittautumisaika
27.11.2023 - 03.12.2023
Ajoitus
01.01.2024 - 31.07.2024
Opintopistemäärä
15 op
Toteutustapa
Lähiopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
20 - 40
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Heidi Vähänikkilä
- Miia Vakkuri
Vastuuopettaja
Miia Vakkuri
Ryhmät
-
PHA224KNDegree Programme in Hospitality Management and Service Design, daytime studies, K24, Leppävaara
Osaamistavoitteet
The student is able to
- apply into practice what they have learnt
- analyse and structure the contents and methods of their work
- participate with their input in the development work of a company’s practices and business processes
- develop their business competencies
- evaluate their competencies and their development
Arviointiasteikko
Hyväksytty/Hylätty
Ilmoittautumisaika
22.05.2023 - 28.05.2023
Ajoitus
01.08.2023 - 31.12.2023
Opintopistemäärä
15 op
Toteutustapa
Lähiopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
20 - 40
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Heidi Vähänikkilä
- Miia Vakkuri
Ryhmät
-
PHA222SNDegree Programme in Hospitality Management and Service Design, daytime studies, S22, Leppävaara
Osaamistavoitteet
The student is able to
- evaluate their competencies and the requirements of working life
- develop and deepen their business competencies
- analyse and develop the content of their work and the operation of the organisation as a member of the work community
- establish personal working life connections and act in networks
- evaluate their competencies and their development
- plan their study path and career
Arviointiasteikko
Hyväksytty/Hylätty
Ilmoittautumisaika
27.11.2023 - 03.12.2023
Ajoitus
01.02.2024 - 07.05.2024
Opintopistemäärä
5 op
Toteutustapa
Lähiopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Suomi
Paikat
20 - 40
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Ilona Rönkä
Vastuuopettaja
Ilona Rönkä
Ryhmät
-
PHA223SNDegree Programme in Hospitality Management and Service Design, daytime studies, S23, Leppävaara
-
PHA224KNDegree Programme in Hospitality Management and Service Design, daytime studies, K24, Leppävaara
Osaamistavoitteet
The student is able to
- communicate as a professional in field-specific tasks and intercultural contexts
- produce effective spoken and written texts using an appropriate style and register
- demonstrate knowledge of essential terminology needed in working life
- apply principles of interpersonal and organizational communication
Arviointiasteikko
H-5
Ajoitus
13.05.2024 - 31.12.2024
Opintopistemäärä
5 op
Toteutustapa
Lähiopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
20 - 35
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Kirsi Kiiveri
Vastuuopettaja
Kirsi Kiiveri
Ryhmät
-
PHA224KN2Degree Programme in Hospitality Management and Service Design, daytime studies, K24, Leppävaara
Osaamistavoitteet
The student is able to
- communicate as a professional in field-specific tasks and intercultural contexts
- produce effective spoken and written texts using an appropriate style and register
- demonstrate knowledge of essential terminology needed in working life
- apply principles of interpersonal and organizational communication
Arviointiasteikko
H-5
Ajoitus
13.05.2024 - 31.12.2024
Opintopistemäärä
5 op
Toteutustapa
Lähiopetus
Yksikkö
Korkeakouluyksikkö W
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
20 - 35
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Kirsi Kiiveri
Vastuuopettaja
Kirsi Kiiveri
Ryhmät
-
PHA224KN3Degree Programme in Hospitality Management and Service Design, daytime studies, K24, Leppävaara, group 3
Osaamistavoitteet
The student is able to
- communicate as a professional in field-specific tasks and intercultural contexts
- produce effective spoken and written texts using an appropriate style and register
- demonstrate knowledge of essential terminology needed in working life
- apply principles of interpersonal and organizational communication
Arviointiasteikko
H-5
Ilmoittautumisaika
22.05.2023 - 28.05.2023
Ajoitus
01.08.2023 - 13.12.2023
Opintopistemäärä
5 op
Toteutustapa
Lähiopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
10 - 40
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Annukka Korvenranta
- Petri Vähäkangas
Vastuuopettaja
Petri Vähäkangas
Ryhmät
-
PHA223SNDegree Programme in Hospitality Management and Service Design, daytime studies, S23, Leppävaara
Osaamistavoitteet
The student is able to
- plan and report on the progress of a project, taking different elements of project management into consideration and using basic project management tools
- write text that is based on research results, using and referencing reliable sources of their field
- communicate in a goal-oriented way, taking the target audience and need into consideration
- utilise IT tools in project management and communication
Toteutustapa
[First edit the implementation plan based on instructions in the fields in English and then copy the same information in these fields for Finnish students.] If this text has not been removed, please check the implementation plan by changing the system language into English.
Arviointiasteikko
H-5
Lisätiedot
The learning outcomes of the study unit/project are evaluated based on the requirement level 1 of Laurea's common evaluation criteria.
Ilmoittautumisaika
27.11.2023 - 03.12.2023
Ajoitus
02.02.2024 - 30.04.2024
Opintopistemäärä
5 op
Virtuaaliosuus
2 op
TKI-osuus
3 op
Toteutustapa
60 % Lähiopetus, 40 % Etäopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
20 - 40
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Sari Jääskeläinen
- Riku Salmenkylä
- Päivi Mantere
Vastuuopettaja
Päivi Mantere
Ryhmät
-
PHA224KNDegree Programme in Hospitality Management and Service Design, daytime studies, K24, Leppävaara
Osaamistavoitteet
The student is able to
- plan and report on the progress of a project, taking different elements of project management into consideration and using basic project management tools
- write text that is based on research results, using and referencing reliable sources of their field
- communicate in a goal-oriented way, taking the target audience and need into consideration
- utilise IT tools in project management and communication
Toteutustapa
During the study unit students will familiarise themselves with the basic principles of project management and receive guidance on communication requirements and tools for carrying out academic and project-related work.
The study unit contains work on the following topic areas:
- Research and development in academic projects
- Project planning, scheduling and risk management
- Teamwork and collaboration
- ICT tools for project management and documentation
- Preparing project-related communications (project plan, project report and presentation)
- Academic writing (referencing, style and tone, structure and organisation)
Oppimateriaali ja suositeltava kirjallisuus
Learning materials are provided in Canvas. Also the following works will be consulted:
Bailey, S. 2011. Academic writing: a handbook for international students. 3rd edition. London: Routledge.
Dawson, C. 2009. Projects in computing and information systems. 2nd edition. Harlow: Addison-Wesley.
Lock, D. 2013. Naked Project Management: the bare facts. Gower.
Ojasalo, K., Moilanen, T. & Ritalahti, J. 2009. Research-oriented approach. Partially translated from: Kehittämistyön menetelmät – Uudenlaista osaamista liiketoimintaan. Helsinki: WSOY.
Toteutuksen valinnaiset suoritustavat
All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). The student is responsible for demonstrating and verifying their competence and for providing sufficient information.
Työelämäyhteistyö ja/tai TKI
project collaboration
Toteutuksen tärkeät päivämäärät
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrollment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).
see the schedule on Pakki
Kansainvälisyys toteutuksella
The study unit is suitable for exchange students.
Opiskelijan ajankäyttö ja kuormitus
this study unit is 5 credits, about 235 hours of work
Sisältö ja sen jaksotus
During the study unit students will familiarise themselves with the basic principles of project management and receive guidance on communication requirements and tools for carrying out academic and project-related work.
The study unit contains work on the following topic areas:
- Research and development in academic projects
- Project planning, scheduling and risk management
- Teamwork and collaboration
- ICT tools for project management and documentation
- Preparing project-related communications (project plan, project report and presentation)
- Academic writing (referencing, style and tone, structure and organisation)
Lisätietoja opiskelijoille
The study unit corresponds to the requirements of Bachelor's level education.
According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies, Alternatively, the teacher can specify a different manner for the student to confirm that they intend to participate in the studies. The completion of these measures can be required within a week of the studies having begun. The application of the aforementioned approach requires that the teacher notifies the students accepted to the study unit of the practice and that the practice is specifically mentioned in the study unit’s implementation plan.
If the student has a justified reason for not attending the first contact teaching session or for not notifying the teacher of their intention to be involved in studies in the manner required by the teacher, the student must contact the responsible teacher to agree on participation in the studies. Their registration for the study unit will be rejected, of the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified, Another student who is in line for the study unit can be selected in their place."
Arviointiasteikko
H-5
Arviointimenetelmät ja arvioinnin perusteet
“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).
In this study unit the assessing of the competences will be done by using the criteria set for requirement level I.
Professional knowledge basis, information searching and reporting
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner
To achieve grade 3 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use their knowledge basis
- report in the agreed manner
To achieve grade 1 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
Professional practice and workplace development
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate their need for guidance
To achieve grade 3 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it
To achieve grade 1 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
Teamwork, skills, leadership, and responsibility
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage their time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
To achieve grade 3 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of their work and use of time
- detect safety-related risks
- justify their actions in accordance with the professional code of conduct
To achieve grade 1 (or pass) student must be able to
- work as a member of a team
- plan the progress of their work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
[Leave the parts that apply] “Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. Laurea provides examination retake dates. Students must register for these examinations no later than 10 days before the retake date. A failed exam or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt." (Laurea degree regulations.)
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed.
Lisätiedot
The learning outcomes of the study unit/project are evaluated based on the requirement level 1 of Laurea's common evaluation criteria.
Ajoitus
13.05.2024 - 31.12.2024
Opintopistemäärä
5 op
Toteutustapa
Lähiopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
20 - 65
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Rest Virtuaali
- Kati Pohjanmaa
Vastuuopettaja
Kati Pohjanmaa
Ryhmät
-
PHA224KN2Degree Programme in Hospitality Management and Service Design, daytime studies, K24, Leppävaara
-
PHA224KN3Degree Programme in Hospitality Management and Service Design, daytime studies, K24, Leppävaara, group 3
Osaamistavoitteet
The student is able to
- plan and report on the progress of a project, taking different elements of project management into consideration and using basic project management tools
- write text that is based on research results, using and referencing reliable sources of their field
- communicate in a goal-oriented way, taking the target audience and need into consideration
- utilise IT tools in project management and communication
Arviointiasteikko
H-5
Lisätiedot
The learning outcomes of the study unit/project are evaluated based on the requirement level 1 of Laurea's common evaluation criteria.
Ilmoittautumisaika
22.05.2023 - 28.05.2023
Ajoitus
01.08.2023 - 31.12.2023
Opintopistemäärä
5 op
Toteutustapa
Lähiopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
20 - 40
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Kati Pohjanmaa
- Marjukka Turunen
Vastuuopettaja
Marjukka Turunen
Ryhmät
-
PHA222SNDegree Programme in Hospitality Management and Service Design, daytime studies, S22, Leppävaara
Osaamistavoitteet
The student is able to
- critically assess research-based knowledge
- select appropriate research and development methods for their research or development work and justify their choices
- collect empirical data and analyse it
- interpret the results of research and development work and draw conclusions based on them
- assess the ethics and reliability of research and development work
- communicate in situations required for research and development work and to produce a research text
Arviointiasteikko
Hyväksytty/Hylätty
Ajoitus
01.01.2024 - 05.02.2024
Opintopistemäärä
0 op
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
20 - 40
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Sirpa Mattila
Vastuuopettaja
Sirpa Mattila
Ryhmät
-
PHA224KNDegree Programme in Hospitality Management and Service Design, daytime studies, K24, Leppävaara
Arviointiasteikko
Hyväksytty/Hylätty
Lisätiedot
Lähtötasotestin tekevät ne, joilla ruotsi sisältyy ammattikorkeakouluopintojen edellytyksenä oleviin aiempiin opintoihin, eivät kuitenkaan ne, joiden koulusivistyskieli on ruotsi.
Ilmoittautumisaika
22.05.2023 - 28.05.2023
Ajoitus
04.09.2023 - 04.12.2023
Opintopistemäärä
10 op
Virtuaaliosuus
3 op
TKI-osuus
10 op
Toteutustapa
70 % Lähiopetus, 30 % Etäopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
20 - 40
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Sini Temisevä
- Annukka Korvenranta
Vastuuopettaja
Annukka Korvenranta
Ryhmät
-
PHA222SNDegree Programme in Hospitality Management and Service Design, daytime studies, S22, Leppävaara
Osaamistavoitteet
The student is able to
- implement Design Thinking in customer experience management and organizational development
- apply Lean and facilitation skills in management
- explore and develop operations based on trends and futures' thinking
Toteutustapa
During the study unit, students will work in teams with a client to develop services.
Students need to be prepared to work efficiently and actively during the studies.
Aika ja paikka
see the schedule
Oppimateriaali ja suositeltava kirjallisuus
Stickdorn M., Hormess M., Lawrence A. & Schneider J. 2018. This Is Service Design Doing. Sebastopol: O’Reilly
https://www.thisisservicedesigndoing.com/
Other material will be provided in Canvas
Toteutuksen valinnaiset suoritustavat
According to the degree regulations “all students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit Link.
Työelämäyhteistyö ja/tai TKI
You will work with a client to create new service ideas for them.
Design challenge is stated in the beginning of the study unit.
Design thinking is strongly empowered by co-creation, this gives an approach to work and behave during the study unit and in the project
Toteutuksen tärkeät päivämäärät
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrollment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).
Kansainvälisyys toteutuksella
Study unit will be implemented iamong intercultural teams. Material concerning Design thinking and service design, Futures orientation, Facilitation and Lean-management is international.
The study unit is suitable for exchange students.
Opiskelijan ajankäyttö ja kuormitus
10 ECTS = 270 hours of work/student
One credit equals approximately 26.7 hours of work performed by the student.
Please note that the project is carried out in teams and requires team work outside the scheduled lectures.
Sisältö ja sen jaksotus
CONCEPTS
------------------------
Service Design process (including appropriate methods and tools)
Design Thinking
Lean management
Futures Thinking
Facilitation
ASSIGNMENTS
-----------------------
Design project & Design manual created during the process (70%)
Service design theory with quizzes (30%)
Self- and peer evaluation with buddy-check (pass/fail)
The student is able to
- implement Design Thinking in customer experience management and organizational development
- apply Lean and facilitation skills in management
- explore and develop operations based on trends and futures' thinking
Lisätietoja opiskelijoille
The study unit corresponds to the requirements of Bachelor's level education.
Arviointiasteikko
H-5
Arviointimenetelmät ja arvioinnin perusteet
“The evaluation of competence is based on the descriptions of objectives in the curricula and the evaluation criteria provided in the study unit’s implementation plan” (Laurea degree regulations).
In this study unit the assessing of the competences will be done by using the criteria set for requirement level I.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner
To achieve grade 3 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner
To achieve grade 1 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance
To achieve grade 3 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it
To achieve grade 1 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
To achieve grade 3 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct
To achieve grade 1 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
[Leave the parts that apply] “Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. ... A failed examination or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt.” (Laurea degree regulations.)
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. [If Urkund is used when assignments are checked, the lecturer will inform the students of this.]
Hylätty (0)
“Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. A failed examination or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt.” (Laurea degree regulations.)
Arviointikriteerit, tyydyttävä (1-2)
To achieve grade 1 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 1 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 1 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
Arviointikriteerit, hyvä (3-4)
To achieve grade 3 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 3 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 3 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it
Arviointikriteerit, kiitettävä (5)
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance
Ajoitus
25.04.2024 - 23.08.2024
Opintopistemäärä
10 op
Virtuaaliosuus
3 op
TKI-osuus
10 op
Toteutustapa
70 % Lähiopetus, 30 % Etäopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
10 - 40
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Sini Temisevä
- Susanna Ahonen
Vastuuopettaja
Sini Temisevä
Ryhmät
-
PHA223SNDegree Programme in Hospitality Management and Service Design, daytime studies, S23, Leppävaara
Osaamistavoitteet
The student is able to
- implement Design Thinking in customer experience management and organizational development
- apply Lean and facilitation skills in management
- explore and develop operations based on trends and futures' thinking
Toteutustapa
During the study unit, students will work in teams with a client to develop services.
Students need to be prepared to work efficiently and actively during the studies.
You will also get an experience of facilitating a workshop together with your multicultural team.
Please note that this course requires active participation. The course is based on Co-creation in teams.
Overlapping courses are not possible.
Oppimateriaali ja suositeltava kirjallisuus
Stickdorn M., Hormess M., Lawrence A. & Schneider J. 2018. This Is Service Design Doing. Sebastopol: O’Reilly
https://www.thisisservicedesigndoing.com/
Other material will be provided in Canvas
Toteutuksen valinnaiset suoritustavat
According to the degree regulations “all students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit Link.
Työelämäyhteistyö ja/tai TKI
You will work with a client to create new service ideas for them.
Design challenge is stated in the beginning of the study unit.
Design thinking is strongly empowered by co-creation, this gives an approach to work and behave during the study unit and in the project
Toteutuksen tärkeät päivämäärät
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrollment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).
Kansainvälisyys toteutuksella
Study unit will be implemented among intercultural teams. Material concerning Design thinking and service design, Futures orientation, Facilitation and Lean-management is international.
The study unit is suitable for exchange students.
Opiskelijan ajankäyttö ja kuormitus
10 ECTS = 270 hours of work/student
One credit equals approximately 26.7 hours of work performed by the student.
Please note that the project is carried out in teams and requires active team work outside the scheduled lectures.
Sisältö ja sen jaksotus
CONCEPTS
------------------------
Service Design process (including appropriate methods and tools)
Design Thinking
Lean management
Futures Thinking
Facilitation
ASSIGNMENTS
-----------------------
Design project & Design manual created during the process (70%)
Service design theory with quizzes (30%)
Self- and peer evaluation with buddy-check (pass/fail)
The student is able to
- implement Design Thinking in customer experience management and organizational development
- apply Lean and facilitation skills in management
- explore and develop operations based on trends and futures' thinking
Lisätietoja opiskelijoille
The study unit corresponds to the requirements of Bachelor's level education.
Arviointiasteikko
H-5
Ajoitus
01.01.2024 - 31.07.2024
Opintopistemäärä
5 op
Virtuaaliosuus
1 op
Toteutustapa
80 % Lähiopetus, 20 % Etäopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
10 - 40
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Marjukka Turunen
- Kaija Meriläinen
Vastuuopettaja
Marjukka Turunen
Ryhmät
-
PHA223SNDegree Programme in Hospitality Management and Service Design, daytime studies, S23, Leppävaara
Osaamistavoitteet
Opiskelija osaa
- kuvata tapahtumatuotannon perusprosessin
- mitoittaa oikein tapahtuman järjestämisen kriittiset resurssit
(aika-, henkilöstö- ja taloudelliset resurssit)
- viestiä asianmukaisesti: laatia ja mallintaa tuotantosuunnitelman ja raportoida sekä tuotantotiimille että sidosryhmille
Toteutustapa
A Canvas learning environment is used to support the implementation. The study unit includes scheduled teaching and guidance both on campus and online. Online teaching is recorded and the recording can be viewed afterwards. The study unit includes working in pairs or groups. You will receive individual feedback for assignments from the teacher, and working life or peer feedback may also be utilised.
Oppimateriaali ja suositeltava kirjallisuus
Materiaalilistaus Canvas-oppimisalustalla linkkeineen.
Lisäksi verkkoluennot .
Shone, Anton ; Parry, Bryn 2019 tai 2013
Successful event management : a practical handbook
Cengage Learning
Human Resource Management for the Event Industry
Lynn Van Der Wagen and Lauren White
https://ebookcentral.proquest.com/lib/laurea/detail.action?docID=1818173
Festival and Events Management : An International Arts and Culture Perspective
Ian Yeoman, Martin Robertson, Jane Ali-Knight, Siobhan Drummond, and Una McMahon-Beattie
https://ebookcentral.proquest.com/lib/laurea/detail.action?docID=294126
Damster, Greg. ; Tassiopoulos, Dimitri 2005:
Event management : a professional and developmental approach. Lansdowne : Juta.
Tästä löytyy myös uudempia painoksia.
Van der Wagen, Lynn. & White Lauren 2010:
Events management : for tourism, cultural, business, and sporting events. Upper Saddle River : Pearson
Udempiakin painoksia saatavilla, sisällöllisesti vain pieniä muutoksia.
Watt, David C.: 2001
Event management in leisure and tourism / Addison Wesley Longman, 2001.
Conway, Des. 2009.
The event manager's bible : the complete guide to planning and organising a voluntary or public event Oxford : How To Books,
Allen, Johnny ; O'Toole, William ; Harris, Robert ; McDonnel, Ian 2011
Festival and special event management
John Wiley. 5th ed
Hanya Pielichaty, Els, Georgiana, Reed, Ian, Mawer, Vanessa,
Events project management
Ferdinand, Nicole, Kitchin, Paul J. 2017
Events management : an international approach
SAGE 2017. Second edition
Dowson, Ruth, kirjoittaja. ; Bassett, David, kirjoittaja. 2018
Event planning and management : principles, planning and practice
Kogan Page 2018. Second edition
Raj, Razaq ; Walters, Paul ; Rashid, Tahir 2013 (voi löytyä myös uudempi painos)
Events management : principles & practice
Arviointiasteikko
H-5
Lisätiedot
Tilalle on tullut opintojakso ML00BW56 Tapahtumatuotannon perusteet, joka on uudistuneessa opetussuunnitelmassa pakollinen opinto uusille aloittaneille opiskelijoille.
Ilmoittautumisaika
27.11.2023 - 03.12.2023
Ajoitus
08.02.2024 - 04.04.2024
Opintopistemäärä
5 op
TKI-osuus
5 op
Toteutustapa
Lähiopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
20 - 40
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Miia Vakkuri
- Henry Lybäck
Vastuuopettaja
Miia Vakkuri
Ryhmät
-
PHA224KNDegree Programme in Hospitality Management and Service Design, daytime studies, K24, Leppävaara
Osaamistavoitteet
The student is able to
- carry out design projects implementing Design Thinking methodology
- offer different solutions to real problems of clients
Toteutustapa
During the study unit, students will work in teams with a client to develop services.
Students need to be prepared to work efficiently and actively during the studies.
Aika ja paikka
Students are required to work every week efficiently during the study unit.
Contact sessions:
Oppimateriaali ja suositeltava kirjallisuus
Design Thinking materials and theory books.
Lupton, E. Graphic design thinking : beyond brainstorming. 2011.Princeton Architectural Press ; Maryland Institute College of Art.
https://ebookcentral.proquest.com/lib/laurea/reader.action?docID=3387597
Luchs, Michael G. ; Griffin, Abbie ; Swan, Scott. 2015. Design Thinking. Wiley-Blackwell.
https://ebookcentral.proquest.com/lib/laurea/reader.action?docID=4041673
Stickdorn M., Hormess M., Lawrence A. & Schneider J. 2018. This Is Service Design Doing. Sebastopol: O’Reilly
https://www.thisisservicedesigndoing.com/
Toteutuksen valinnaiset suoritustavat
According to the degree regulations “all students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit Link.
Työelämäyhteistyö ja/tai TKI
You will work with a client to create new service ideas for them.
Design Thinking Project with XX, design challenge is stated in the beginning of the study unit.
Toteutuksen tärkeät päivämäärät
Active participation in lectures and workshops is required due to the service desing methods and tools used.
Contact sessions:
Opiskelijan ajankäyttö ja kuormitus
5 ECTS = 135 hours of work/student
One credit equals approximately 26.7 hours of work performed by the student.
Please note that the project is carried out in teams and requires team work outside the scheduled lectures.
Sisältö ja sen jaksotus
CONCEPTS
------------------------
Design thinking
Design thinking process and tools
Mind Mapping
Brainstorming
Observation: mystery shopping
Interviews
Benchmark
SWOT
Customer Insight (Persona & Customer Journey)
Storytelling
Future forecast
ASSIGNMENTS
-----------------------
Customer project
Development of map and understanding / team work
Evaluated using scale (5-1)
Design Portfolio created during the process
The finished service design portfolio is given to the customer project provider
Lisätietoja opiskelijoille
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).
Arviointiasteikko
H-5
Arviointimenetelmät ja arvioinnin perusteet
The evaluation of competence is based on the descriptions of objectives in the curricula and the evaluation criteria provided in the study unit’s implementation plan” (Laurea degree regulations).
In this study unit the assessing of the competences will be done by using the criteria set for requirement level I.
The study unit is carried out by implementing Learning by Developing. This means that both the study process and the end results influence the grade. Missing or late tasks returned will influence the grade.
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. [If Urkund is used when assignments are checked, the lecturer will inform the students of this.]
Hylätty (0)
Laurea's common evaluation criteria for Bachelor students.
Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. A failed examination or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt.(Laurea degree regulations.)
Arviointikriteerit, tyydyttävä (1-2)
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 1-2 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 1-2 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 1-2 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
Arviointikriteerit, hyvä (3-4)
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 3-4 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 3-4 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 3-4 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct
Arviointikriteerit, kiitettävä (5)
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
Ajoitus
01.01.2024 - 31.07.2024
Opintopistemäärä
5 op
Toteutustapa
Lähiopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
10 - 40
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Marjukka Turunen
- Päivi Mantere
Vastuuopettaja
Marjukka Turunen
Ryhmät
-
PHA223SNDegree Programme in Hospitality Management and Service Design, daytime studies, S23, Leppävaara
Osaamistavoitteet
The student is able to
- carry out design projects implementing Design Thinking methodology
- offer different solutions to real problems of clients
Toteutustapa
During the study unit, students will work in teams with a client to develop services.
Students need to be prepared to work efficiently and actively during the studies.
Aika ja paikka
Students are required to work every week efficiently during the study unit.
Contact sessions: Accurate timetable will be in Canvas work space.
Oppimateriaali ja suositeltava kirjallisuus
Design Thinking materials and theory books.
Lupton, E. Graphic design thinking : beyond brainstorming. 2011.Princeton Architectural Press ; Maryland Institute College of Art.
https://ebookcentral.proquest.com/lib/laurea/reader.action?docID=3387597
Luchs, Michael G. ; Griffin, Abbie ; Swan, Scott. 2015. Design Thinking. Wiley-Blackwell.
https://ebookcentral.proquest.com/lib/laurea/reader.action?docID=4041673
Stickdorn M., Hormess M., Lawrence A. & Schneider J. 2018. This Is Service Design Doing. Sebastopol: O’Reilly
https://www.thisisservicedesigndoing.com/
Työelämäyhteistyö ja/tai TKI
You will work with a client to create new service ideas for them.
Design Thinking Project design challenge is stated in the beginning of the study unit.
Toteutuksen tärkeät päivämäärät
Active participation in lectures and workshops is required due to the service design methods and tools used.
Contact sessions: Accurate timetable will be in Canvas work space
Opiskelijan ajankäyttö ja kuormitus
5 ECTS = 135 hours of work/student
One credit equals approximately 26.7 hours of work performed by the student.
Please note that the project is carried out in teams and requires team work outside the scheduled lectures.
Sisältö ja sen jaksotus
CONCEPTS
------------------------
Design thinking
Design thinking process and tools
Mind Mapping
Brainstorming
Observation: mystery shopping
Interviews
Benchmark
SWOT
Customer Insight (Persona & Customer Journey)
Storytelling
Future forecast
ASSIGNMENTS
-----------------------
Customer project
Development of map and understanding / team work
Evaluated using scale (5-1)
Design Portfolio created during the process
The finished service design portfolio is given to the customer project provider
Lisätietoja opiskelijoille
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).
Arviointiasteikko
H-5
Arviointimenetelmät ja arvioinnin perusteet
The evaluation of competence is based on the descriptions of objectives in the curricula and the evaluation criteria provided in the study unit’s implementation plan” (Laurea degree regulations).
In this study unit the assessing of the competences will be done by using the criteria set for requirement level I.
The study unit is carried out by implementing Learning by Developing. This means that both the study process and the end results influence the grade. Missing or late tasks returned will influence the grade.
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. [If Urkund is used when assignments are checked, the lecturer will inform the students of this.]
Hylätty (0)
Laurea's common evaluation criteria for Bachelor students.
Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. A failed examination or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt.(Laurea degree regulations.)
Arviointikriteerit, tyydyttävä (1-2)
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 1-2 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 1-2 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 1-2 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
Englanniksi
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 1-2 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 1-2(or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 1-2 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
Arviointikriteerit, hyvä (3-4)
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 3-4 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 3-4 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 3-4 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct
Arviointikriteerit, kiitettävä (5)
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
Ilmoittautumisaika
27.11.2023 - 19.01.2024
Ajoitus
26.01.2024 - 12.03.2024
Opintopistemäärä
5 op
Virtuaaliosuus
5 op
Toteutustapa
Etäopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
20 - 40
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Sini Temisevä
- Kati Pohjanmaa
Vastuuopettaja
Sini Temisevä
Ryhmät
-
PHA222SNDegree Programme in Hospitality Management and Service Design, daytime studies, S22, Leppävaara
Osaamistavoitteet
The student is able to
- develop and evaluate hospitality services
- solve problems in a professional way
- create own personal brand in the specialization area
Arviointiasteikko
H-5
Ilmoittautumisaika
22.05.2023 - 28.05.2023
Ajoitus
01.08.2023 - 31.07.2024
Opintopistemäärä
5 op
Toteutustapa
Lähiopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
10 - 40
Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Opettaja
- Marjukka Turunen
- Mika Vitikka
Vastuuopettaja
Marjukka Turunen
Ryhmät
-
PHA223SNDegree Programme in Hospitality Management and Service Design, daytime studies, S23, Leppävaara
Arviointiasteikko
Hyväksytty/Hylätty