Opinto-opas

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Toteutustapa

On-line course in Canvas. The course platform opens on 26.8.24.

Aika ja paikka

Starts 26.8.2024
Ends 20.10.2024

Oppimateriaali ja suositeltava kirjallisuus

Given by the lecturer in Canvas

Opiskelijan ajankäyttö ja kuormitus

5 credits

Sisältö ja sen jaksotus

There are no contact lessons during this study unit. You will work online, both individually and in teams, and actively participate in online discussions and carry out assignments.

1. Our Earth, individual work

What is biodiversity? How is it influenced by my footprint? What choices do I have?

All our actions have an effect on the environment but what are the main threats the world is facing?

In the first part of our study unit you will explore the environmental challenges the world is facing.


2. Social Responsibility, individual work

Organizations around the world are becoming increasingly aware of the need for socially responsible behavior. A socially responsible organization has a good reputation, is able to attract and retain workers and customers, and is able to maintain its employees' morale and commitment.

ISO 26000 provides guidance for all types of organisations on concepts, terms, definitions, principles, and the core issues of social responsibility. GRI reporting system helps the companies to communicate the impact of business on critical sustainability issues.

3. Economic Responsibility, individual work

Organisations have economic responsibilities to their stakeholders: investors, employees and customers. Profitability is important as well as transparency in giving information about how the organisation is run.

GDP is a widely-used indicator of a nations' economic success. What are the shortcomings of this measure? Is it actually a good indicator of well-being?

What is HDI? What are externalities? You will learn to define these in this third part of the study unit.

4. CSR Report, team work

You will now summarize everything you have learned so far.

In teams you will write a report where you describe the environmental, social and economic responsibilities including circular economy of an organisation of your choice. Find / choose a small- or medium-sized company (SME*), interview a company representative and describe the company’s best practices in the above areas (environmental, social and economic).

Feel free to include photographs showing examples of innovative practices. Your final report, excluding pictures, should be 5-10 pages.

5. Learning diary, individual work

You are required to compile all your contributions to any discussions in the individual learning diary.

Lisätietoja opiskelijoille

There are no contact lessons during this study unit. You will work online, both individually and in teams, and actively participate in online discussions and carry out assignments.

You are supposed to work with the diary during the whole study unit i.e. starting from the very first week.

You will be required to write reports individually and in teams. Please note that all reports are submitted automatically to Urkund for plagiarism detection.

You are required to compile all your contributions to any discussions in the individual learning diary.

See the schedule for more detailed information.
Evaluation

The study unit will be evaluated based on your individual assignments, active discussion on each topic, team report and learning diary.

1. Our Earth, individual work, Pass/Fail

2. Social Responsibility, individual work, Pass/Fail

3. Economic Responsibility, individual work, Pass/Fail

4. CSR Report, team work (40%), grade 1-5

5. Learning diary, individual work (60%), grade 1-5

Your individual assignments will be taken into consideration when calculating your final grade.

All these parts must be completed before the final grade is given. The final grade is lowered by at least 0.5 if any work is submitted late. Please note that active discussion is required during the discussion weeks. If you fail to take part in any discussions, you are required to write a summary of that week's discussion.

Arviointiasteikko

H-5

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Toteutustapa

The study unit is completed independently following a schedule for returning assignments / by a given deadline. Self-direction is required. The study unit does not include meetings. You will work online, both individually and in teams, and actively participate in online discussions and carry out assignments. You will study in a Canvas learning environment which includes learning material and assignments/tests. You will not receive individual feedback for assignments: feedback is based on checking the accuracy of the assignments and giving out model answers after the assignments have been returned.

Oppimateriaali ja suositeltava kirjallisuus

The literature and other resources are available in Canvas.

Toteutuksen valinnaiset suoritustavat

According to the degree regulations (2024), "Students are entitled to apply for recognition of prior learning regardless of where, when and how the competence has been acquired. At Laurea, there are two different procedures for the recognition and accreditation of prior learning: a) accreditation of prior learning (competence acquired in higher education studies at another institution) and b) demonstration of competence (competence acquired in other ways). The recognition and accreditation of prior learning is initiated by the student themselves. The student is responsible for demonstrating and verifying their competence. The student is entitled to guidance for the recognition and accreditation of their competence." Further information in the student intranet.

You may also assess work-based learning as a way to acquire the competence needed. Read more in the student intranet.

Toteutuksen tärkeät päivämäärät

Based on the degree regulations (2024), the student accepted for the implementation is required to confirm his/her participation by showing activity at the start of the study in the following way:

In accordance with the degree regulations (2024), those who have been accepted for the study unit must confirm their participation by concluding the first module Social Responsibility by the due date (TBD). If the student does not confirm participation by acting in this way, his registration for the implementation will be rejected.

Opiskelijan ajankäyttö ja kuormitus

5 ECTS = 135 hours of student work

Workload of the study is measured in a way that to acquire the goal competence of the study, one credit corresponds to an average of 26.7 hours of work done by the student. The actual time needed varies e.g. according to prior competence.

Sisältö ja sen jaksotus

There are no contact lessons during this study unit. You will work online, both individually and in teams, and actively participate in online discussions and carry out assignments.

1. Our Earth, individual work

What is biodiversity? How is it influenced by my footprint? What choices do I have?

All our actions have an effect on the environment but what are the main threats the world is facing?

In the first part of our study unit you will explore the environmental challenges the world is facing.


2. Social Responsibility, individual work

Organizations around the world are becoming increasingly aware of the need for socially responsible behavior. A socially responsible organization has a good reputation, is able to attract and retain workers and customers, and is able to maintain its employees' morale and commitment.

ISO 26000 provides guidance for all types of organisations on concepts, terms, definitions, principles, and the core issues of social responsibility. GRI reporting system helps the companies to communicate the impact of business on critical sustainability issues.

3. Economic Responsibility, individual work

Organisations have economic responsibilities to their stakeholders: investors, employees and customers. Profitability is important as well as transparency in giving information about how the organisation is run.

GDP is a widely-used indicator of a nations' economic success. What are the shortcomings of this measure? Is it actually a good indicator of well-being?

What is HDI? What are externalities? You will learn to define these in this third part of the study unit.

4. CSR Report, team work

You will now summarize everything you have learned so far.

In teams you will write a report where you describe the environmental, social and economic responsibilities including circular economy of an organisation of your choice. Find / choose a small- or medium-sized company (SME*), interview a company representative and describe the company’s best practices in the above areas (environmental, social and economic).

Feel free to include photographs showing examples of innovative practices. Your final report, excluding pictures, should be 5-10 pages.

Lisätietoja opiskelijoille

The study unit corresponds to the requirements of Bachelor´s level education.

The prerequisite for participation is always that the possible competence prerequisites according to the curriculum (previous study or similar competence) are fulfilled. The student is responsible for taking into account the prerequisite conditions.

The quality of the study unit implementation has been assessed and the self-evaluation report is available for example in Canvas or Teams.

Arviointiasteikko

H-5

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Arviointiasteikko

H-5

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Arviointiasteikko

H-5

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Arviointiasteikko

H-5

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Arviointiasteikko

H-5

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Arviointiasteikko

H-5

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Arviointiasteikko

H-5

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Arviointiasteikko

H-5

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Arviointiasteikko

H-5

Osaamistavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Arviointiasteikko

H-5

Osaamistavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Arviointiasteikko

H-5

Osaamistavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Arviointiasteikko

H-5

Osaamistavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Toteutustapa

This is a work-based learning study unit (TOPI).

The student will contact coaches to start with this study unit and make a learning plan (see instructions in student intranet). The learning plan should include description of the service development/new service innovation project using service design process and the methods. The coaches will approve the learning plan and agree schedule with the student.

The first part of the study unit (Theory) is completed independently, following a flexible schedule as long as it is completed by the agreed deadline. Self-direction is required. You will study in a Canvas learning environment which includes learning material and tests. You will not receive individual feedback for assignments: feedback is based on checking the accuracy of the answers.

The second part of the study unit (Project) is implemented at student's workplace as work-based learning (TOPI) project. A Canvas learning environment is used to support the implementation as well as the coaches.

Aika ja paikka

Students can start this study unit in their own schedule which has agreed with the coaches.

Oppimateriaali ja suositeltava kirjallisuus

Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.

Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields

A comprehensive material package is provided in Canvas.

Toteutuksen valinnaiset suoritustavat

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Työelämäyhteistyö ja/tai TKI

A service design project will be carried out in teams after the theory part is finished. The student will provide the design challenge of the its workplace.

Toteutuksen tärkeät päivämäärät

The theory part must be completed before of the project part.

Kansainvälisyys toteutuksella

The study unit is suitable for exchange students.

Opiskelijan ajankäyttö ja kuormitus

The study unit is 10 credits, equivalent to 270 hours.

Approximate distribution of workload:
Theory 5 x 16 h = 80 h
Project workshops attendance (including presentations to the client) 7 x 6 h + 3 h = 45 h
Teamwork outside workshops 10 x 15 h = 150 h

Sisältö ja sen jaksotus

The theory part covers the service design process, as seen through the Double Diamond model.

In the project part, the same process will be implemented in practice.

Lisätietoja opiskelijoille

The study unit corresponds to the requirements of Bachelor's level education.

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies, Alternatively, the teacher can specify a different manner for the student to confirm that they intend to participate in the studies. The completion of these measures can be required within a week of the studies having begun. The application of the aforementioned approach requires that the teacher notifies the students accepted to the study unit of the practice and that the practice is specifically mentioned in the study unit’s implementation plan.

If the student has a justified reason for not attending the first contact teaching session or for not notifying the teacher of their intention to be involved in studies in the manner required by the teacher, the student must contact the responsible teacher to agree on participation in the studies. Their registration for the study unit will be rejected, of the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified, Another student who is in line for the study unit can be selected in their place."

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

The study unit is assessed in two parts. The first part (theory) is assessed individually via quizzes in Canvas. Each quizz can be taken twice, in the given time frame. A grade from 0 to 5 will be given for this part based on the quizz results.

The second part (project) is assessed via a service design portfolio documenting the project. The portfolio is assessed as a team assignment. A grade from 0 to 5 will be given to the team.

In addition, students will give peer feedback via Buddycheck, which can be taken into account in grading if necessary.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork, skills, leadership, and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. Laurea provides examination retake dates. Students must register for these examinations no later than 10 days before the retake date. A failed exam or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt." (Laurea degree regulations.)

All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. If Ouriginal is used when assignments are checked, the lecturer will inform the students of this.

Osaamistavoitteet

Opiskelija osaa
- esittää perusteltuja työelämää koskevia kehittämisehdotuksia
- käsitteellistää työelämän ilmiöitä tutkittuun tietoon perustuen
- käyttää sopivia tutkimus- ja kehittämismenetelmiä uuden tiedon tuottamiseksi
- toimia kehittämishankkeissa yhteistoiminnallisesti ja vastuullisesti työelämän ja muiden yhteistyökumppanien kanssa
- arvioida omaa toimintaansa ja omia ratkaisujaan kriittisesti
- hallita kokonaisuuksia sekä esittää asiansa loogisesti ja perustellen

Toteutustapa

Opinnäytetyö toteutetaan kolmen kuukauden aikana.
Opiskelijat tuottavat testattuja ratkaisuehdotuksia toimeksiantajalle, työskentelystä kirjoitetaan opinnäytetyöraportti.
Kehittämisen tuloksena ja tuotoksena on tavoitteena saavuttaa paras mahdollinen asiakasymmärrys, jonka perusteella ideoidaan ja kehitetään palvelukonsepti ja prototyyppi.

Toimeksiantaja voi olla Laurean avainkumppani tai muu taho (yksityinen/julkinen toimija, järjestö). Opiskelijatiimi voi hankkia toimeksiantajan itse. Opiskelijatiimin koko on 2-3 opiskelijaa.

Design Sprint -opinnäytetyön vaiheet:

1. Opinnäytetyön toimeksianto
2. Pre-sprint (asiakasymmärryksen kerääminen)
3. Sprinttiviikko (kehitystyö ja ratkaisun esittely toimeksiantajalle)
4. Ratkaisun testaus
5. Opponointi
6. Kypsyysnäyte
7. Loppuesitykset

Opinnäytetyöraporttia kirjoitetaan jokaisessa vaiheessa. Opinnäytetyö tehdään tiimityönä.

Opintojakson osaamistavoitteet, kts. opinnäytetyön osaamistavoitteet

Opiskelija osaa
- esittää perusteltuja työelämää koskevia kehittämisehdotuksia
- käsitteellistää työelämän ilmiöitä tutkittuun tietoon perustuen
- käyttää sopivia tutkimus- ja kehittämismenetelmiä uuden tiedon tuottamiseksi
- toimia kehittämishankkeissa yhteistoiminnallisesti ja vastuullisesti työelämän ja muiden yhteistyökumppanien kanssa
- arvioida omaa toimintaansa ja omia ratkaisujaan kriittisesti
- hallita kokonaisuuksia sekä esittää asiansa loogisesti ja perustellen

Toteutuksen tärkeät päivämäärät

Aikataulu päivittyy myöhemmin.

Sisältö ja sen jaksotus

Design Sprint -opinnäytetyön vaiheet:

1. perehdytys + tietoperustan koonti
2. sprinttiviikon workshop: toiminnallisen opinnäytetyön tulokset ja tuotos, Niin sanottu toteutusvaihe: palvelukonsepti ja sen asiakaalla testattu konkreettinen prototyyppi ratkaisuehdotuksena
3. opinnäytetyön julkaisuvaihe, tietoperustan koontivaiheessa aloitetun opinnäytetyöraportin kirjoittamisen jatkaminen ja tarvittaessa prototyypin testauksen ja lopullisten valintojen ja päätösten validointi ja arviointi, jatkokehitysehdotusten esittäminen

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

Opinnäytetyössä käytetään Laurean opinnäytetyön arviointikriteerejä.

Lisätiedot

Opinnäytetyö arvioidaan opinnäytetyöohjeiston kriteereiden mukaisesti.

Opinnäytetyön pääset aloittamaan tehtyäsi Canvasissaaiheanalyysin, jonka jälkeen sinut lisätään opinnäytetyön opinnon toteutukselle. Katso ohjeet opiskelijaintrasta opinnäytetyön aloittamisesta.

Osaamistavoitteet

Opiskelija osaa
- esittää perusteltuja työelämää koskevia kehittämisehdotuksia
- käsitteellistää työelämän ilmiöitä tutkittuun tietoon perustuen
- käyttää sopivia tutkimus- ja kehittämismenetelmiä uuden tiedon tuottamiseksi
- toimia kehittämishankkeissa yhteistoiminnallisesti ja vastuullisesti työelämän ja muiden yhteistyökumppanien kanssa
- arvioida omaa toimintaansa ja omia ratkaisujaan kriittisesti
- hallita kokonaisuuksia sekä esittää asiansa loogisesti ja perustellen

Arviointiasteikko

H-5

Lisätiedot

Opinnäytetyö arvioidaan opinnäytetyöohjeiston kriteereiden mukaisesti.

Opinnäytetyön pääset aloittamaan tehtyäsi Canvasissaaiheanalyysin, jonka jälkeen sinut lisätään opinnäytetyön opinnon toteutukselle. Katso ohjeet opiskelijaintrasta opinnäytetyön aloittamisesta.

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Arviointiasteikko

H-5

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Arviointiasteikko

H-5

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Arviointiasteikko

H-5

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Arviointiasteikko

H-5

Osaamistavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Arviointiasteikko

H-5

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Arviointiasteikko

H-5

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Arviointiasteikko

H-5

Osaamistavoitteet

Opiskelija osaa
- esittää perusteltuja työelämää koskevia kehittämisehdotuksia
- käsitteellistää työelämän ilmiöitä tutkittuun tietoon perustuen
- käyttää sopivia tutkimus- ja kehittämismenetelmiä uuden tiedon tuottamiseksi
- toimia kehittämishankkeissa yhteistoiminnallisesti ja vastuullisesti työelämän ja muiden yhteistyökumppanien kanssa
- arvioida omaa toimintaansa ja omia ratkaisujaan kriittisesti
- hallita kokonaisuuksia sekä esittää asiansa loogisesti ja perustellen

Arviointiasteikko

H-5

Lisätiedot

Opinnäytetyö arvioidaan opinnäytetyöohjeiston kriteereiden mukaisesti.

Opinnäytetyön pääset aloittamaan tehtyäsi Canvasissaaiheanalyysin, jonka jälkeen sinut lisätään opinnäytetyön opinnon toteutukselle. Katso ohjeet opiskelijaintrasta opinnäytetyön aloittamisesta.

Osaamistavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Arviointiasteikko

H-5

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Arviointiasteikko

H-5

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Arviointiasteikko

H-5

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Toteutustapa

The study unit is completed independently following a schedule for returning assignments / by a given deadline. Self-direction is required. The study unit does not include meetings. You will work online, both individually and in teams, and actively participate in online discussions and carry out assignments. You will study in a Canvas learning environment which includes learning material and assignments/tests. You will not receive individual feedback for assignments: feedback is based on checking the accuracy of the assignments and giving out model answers after the assignments have been returned.

Oppimateriaali ja suositeltava kirjallisuus

The literature and other resources are available in Canvas.

Toteutuksen valinnaiset suoritustavat

According to the degree regulations (2024), "Students are entitled to apply for recognition of prior learning regardless of where, when and how the competence has been acquired. At Laurea, there are two different procedures for the recognition and accreditation of prior learning: a) accreditation of prior learning (competence acquired in higher education studies at another institution) and b) demonstration of competence (competence acquired in other ways). The recognition and accreditation of prior learning is initiated by the student themselves. The student is responsible for demonstrating and verifying their competence. The student is entitled to guidance for the recognition and accreditation of their competence." Further information in the student intranet.

You may also assess work-based learning as a way to acquire the competence needed. Read more in the student intranet.

Toteutuksen tärkeät päivämäärät

Based on the degree regulations (2024), the student accepted for the implementation is required to confirm his/her participation by showing activity at the start of the study in the following way:

In accordance with the degree regulations (2024), those who have been accepted for the study unit must confirm their participation by concluding the first module Social Responsibility by the due date (TBD). If the student does not confirm participation by acting in this way, his registration for the implementation will be rejected.

Opiskelijan ajankäyttö ja kuormitus

5 ECTS = 135 hours of student work

Workload of the study is measured in a way that to acquire the goal competence of the study, one credit corresponds to an average of 26.7 hours of work done by the student. The actual time needed varies e.g. according to prior competence.

Sisältö ja sen jaksotus

There are no contact lessons during this study unit. You will work online, both individually and in teams, and actively participate in online discussions and carry out assignments.

1. Our Earth, individual work

What is biodiversity? How is it influenced by my footprint? What choices do I have?

All our actions have an effect on the environment but what are the main threats the world is facing?

In the first part of our study unit you will explore the environmental challenges the world is facing.


2. Social Responsibility, individual work

Organizations around the world are becoming increasingly aware of the need for socially responsible behavior. A socially responsible organization has a good reputation, is able to attract and retain workers and customers, and is able to maintain its employees' morale and commitment.

ISO 26000 provides guidance for all types of organisations on concepts, terms, definitions, principles, and the core issues of social responsibility. GRI reporting system helps the companies to communicate the impact of business on critical sustainability issues.

3. Economic Responsibility, individual work

Organisations have economic responsibilities to their stakeholders: investors, employees and customers. Profitability is important as well as transparency in giving information about how the organisation is run.

GDP is a widely-used indicator of a nations' economic success. What are the shortcomings of this measure? Is it actually a good indicator of well-being?

What is HDI? What are externalities? You will learn to define these in this third part of the study unit.

4. CSR Report, team work

You will now summarize everything you have learned so far.

In teams you will write a report where you describe the environmental, social and economic responsibilities including circular economy of an organisation of your choice. Find / choose a small- or medium-sized company (SME*), interview a company representative and describe the company’s best practices in the above areas (environmental, social and economic).

Feel free to include photographs showing examples of innovative practices. Your final report, excluding pictures, should be 5-10 pages.

Lisätietoja opiskelijoille

The study unit corresponds to the requirements of Bachelor´s level education.

The prerequisite for participation is always that the possible competence prerequisites according to the curriculum (previous study or similar competence) are fulfilled. The student is responsible for taking into account the prerequisite conditions.

The quality of the study unit implementation has been assessed and the self-evaluation report is available for example in Canvas or Teams.

Arviointiasteikko

H-5

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

Opiskelija osaa
- esittää perusteltuja työelämää koskevia kehittämisehdotuksia
- käsitteellistää työelämän ilmiöitä tutkittuun tietoon perustuen
- käyttää sopivia tutkimus- ja kehittämismenetelmiä uuden tiedon tuottamiseksi
- toimia kehittämishankkeissa yhteistoiminnallisesti ja vastuullisesti työelämän ja muiden yhteistyökumppanien kanssa
- arvioida omaa toimintaansa ja omia ratkaisujaan kriittisesti
- hallita kokonaisuuksia sekä esittää asiansa loogisesti ja perustellen

Toteutustapa

Opinnäytetyö toteutetaan kolmen kuukauden aikana.
Opiskelijat tuottavat testattuja ratkaisuehdotuksia toimeksiantajalle, työskentelystä kirjoitetaan opinnäytetyöraportti.
Kehittämisen tuloksena ja tuotoksena on tavoitteena saavuttaa paras mahdollinen asiakasymmärrys, jonka perusteella ideoidaan ja kehitetään palvelukonsepti ja prototyyppi.

Toimeksiantaja voi olla Laurean avainkumppani tai muu taho (yksityinen/julkinen toimija, järjestö). Opiskelijatiimi voi hankkia toimeksiantajan itse. Opiskelijatiimin koko on 2-3 opiskelijaa.

Design Sprint -opinnäytetyön vaiheet:

1. Opinnäytetyön toimeksianto
2. Pre-sprint (asiakasymmärryksen kerääminen)
3. Sprinttiviikko (kehitystyö ja ratkaisun esittely toimeksiantajalle)
4. Ratkaisun testaus
5. Opponointi
6. Kypsyysnäyte
7. Loppuesitykset

Opinnäytetyöraporttia kirjoitetaan jokaisessa vaiheessa. Opinnäytetyö tehdään tiimityönä.

Opintojakson osaamistavoitteet, kts. opinnäytetyön osaamistavoitteet

Opiskelija osaa
- esittää perusteltuja työelämää koskevia kehittämisehdotuksia
- käsitteellistää työelämän ilmiöitä tutkittuun tietoon perustuen
- käyttää sopivia tutkimus- ja kehittämismenetelmiä uuden tiedon tuottamiseksi
- toimia kehittämishankkeissa yhteistoiminnallisesti ja vastuullisesti työelämän ja muiden yhteistyökumppanien kanssa
- arvioida omaa toimintaansa ja omia ratkaisujaan kriittisesti
- hallita kokonaisuuksia sekä esittää asiansa loogisesti ja perustellen

Toteutuksen tärkeät päivämäärät

Aikataulu päivittyy myöhemmin.

Sisältö ja sen jaksotus

Design Sprint -opinnäytetyön vaiheet:

1. perehdytys + tietoperustan koonti
2. sprinttiviikon workshop: toiminnallisen opinnäytetyön tulokset ja tuotos, Niin sanottu toteutusvaihe: palvelukonsepti ja sen asiakaalla testattu konkreettinen prototyyppi ratkaisuehdotuksena
3. opinnäytetyön julkaisuvaihe, tietoperustan koontivaiheessa aloitetun opinnäytetyöraportin kirjoittamisen jatkaminen ja tarvittaessa prototyypin testauksen ja lopullisten valintojen ja päätösten validointi ja arviointi, jatkokehitysehdotusten esittäminen

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

Opinnäytetyössä käytetään Laurean opinnäytetyön arviointikriteerejä.

Lisätiedot

Opinnäytetyö arvioidaan opinnäytetyöohjeiston kriteereiden mukaisesti.

Opinnäytetyön pääset aloittamaan tehtyäsi Canvasissaaiheanalyysin, jonka jälkeen sinut lisätään opinnäytetyön opinnon toteutukselle. Katso ohjeet opiskelijaintrasta opinnäytetyön aloittamisesta.

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Toteutustapa

On-line course in Canvas. The course platform opens on 26.8.24.

Aika ja paikka

Starts 26.8.2024
Ends 20.10.2024

Oppimateriaali ja suositeltava kirjallisuus

Given by the lecturer in Canvas

Opiskelijan ajankäyttö ja kuormitus

5 credits

Sisältö ja sen jaksotus

There are no contact lessons during this study unit. You will work online, both individually and in teams, and actively participate in online discussions and carry out assignments.

1. Our Earth, individual work

What is biodiversity? How is it influenced by my footprint? What choices do I have?

All our actions have an effect on the environment but what are the main threats the world is facing?

In the first part of our study unit you will explore the environmental challenges the world is facing.


2. Social Responsibility, individual work

Organizations around the world are becoming increasingly aware of the need for socially responsible behavior. A socially responsible organization has a good reputation, is able to attract and retain workers and customers, and is able to maintain its employees' morale and commitment.

ISO 26000 provides guidance for all types of organisations on concepts, terms, definitions, principles, and the core issues of social responsibility. GRI reporting system helps the companies to communicate the impact of business on critical sustainability issues.

3. Economic Responsibility, individual work

Organisations have economic responsibilities to their stakeholders: investors, employees and customers. Profitability is important as well as transparency in giving information about how the organisation is run.

GDP is a widely-used indicator of a nations' economic success. What are the shortcomings of this measure? Is it actually a good indicator of well-being?

What is HDI? What are externalities? You will learn to define these in this third part of the study unit.

4. CSR Report, team work

You will now summarize everything you have learned so far.

In teams you will write a report where you describe the environmental, social and economic responsibilities including circular economy of an organisation of your choice. Find / choose a small- or medium-sized company (SME*), interview a company representative and describe the company’s best practices in the above areas (environmental, social and economic).

Feel free to include photographs showing examples of innovative practices. Your final report, excluding pictures, should be 5-10 pages.

5. Learning diary, individual work

You are required to compile all your contributions to any discussions in the individual learning diary.

Lisätietoja opiskelijoille

There are no contact lessons during this study unit. You will work online, both individually and in teams, and actively participate in online discussions and carry out assignments.

You are supposed to work with the diary during the whole study unit i.e. starting from the very first week.

You will be required to write reports individually and in teams. Please note that all reports are submitted automatically to Urkund for plagiarism detection.

You are required to compile all your contributions to any discussions in the individual learning diary.

See the schedule for more detailed information.
Evaluation

The study unit will be evaluated based on your individual assignments, active discussion on each topic, team report and learning diary.

1. Our Earth, individual work, Pass/Fail

2. Social Responsibility, individual work, Pass/Fail

3. Economic Responsibility, individual work, Pass/Fail

4. CSR Report, team work (40%), grade 1-5

5. Learning diary, individual work (60%), grade 1-5

Your individual assignments will be taken into consideration when calculating your final grade.

All these parts must be completed before the final grade is given. The final grade is lowered by at least 0.5 if any work is submitted late. Please note that active discussion is required during the discussion weeks. If you fail to take part in any discussions, you are required to write a summary of that week's discussion.

Arviointiasteikko

H-5

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Arviointiasteikko

H-5

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Toteutustapa

This is a work-based learning study unit (TOPI).

The student will contact coaches to start with this study unit and make a learning plan (see instructions in student intranet). The learning plan should include description of the service development/new service innovation project using service design process and the methods. The coaches will approve the learning plan and agree schedule with the student.

The first part of the study unit (Theory) is completed independently, following a flexible schedule as long as it is completed by the agreed deadline. Self-direction is required. You will study in a Canvas learning environment which includes learning material and tests. You will not receive individual feedback for assignments: feedback is based on checking the accuracy of the answers.

The second part of the study unit (Project) is implemented at student's workplace as work-based learning (TOPI) project. A Canvas learning environment is used to support the implementation as well as the coaches.

Aika ja paikka

Students can start this study unit in their own schedule which has agreed with the coaches.

Oppimateriaali ja suositeltava kirjallisuus

Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.

Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields

A comprehensive material package is provided in Canvas.

Toteutuksen valinnaiset suoritustavat

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Työelämäyhteistyö ja/tai TKI

A service design project will be carried out in teams after the theory part is finished. The student will provide the design challenge of the its workplace.

Toteutuksen tärkeät päivämäärät

The theory part must be completed before of the project part.

Kansainvälisyys toteutuksella

The study unit is suitable for exchange students.

Opiskelijan ajankäyttö ja kuormitus

The study unit is 10 credits, equivalent to 270 hours.

Approximate distribution of workload:
Theory 5 x 16 h = 80 h
Project workshops attendance (including presentations to the client) 7 x 6 h + 3 h = 45 h
Teamwork outside workshops 10 x 15 h = 150 h

Sisältö ja sen jaksotus

The theory part covers the service design process, as seen through the Double Diamond model.

In the project part, the same process will be implemented in practice.

Lisätietoja opiskelijoille

The study unit corresponds to the requirements of Bachelor's level education.

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies, Alternatively, the teacher can specify a different manner for the student to confirm that they intend to participate in the studies. The completion of these measures can be required within a week of the studies having begun. The application of the aforementioned approach requires that the teacher notifies the students accepted to the study unit of the practice and that the practice is specifically mentioned in the study unit’s implementation plan.

If the student has a justified reason for not attending the first contact teaching session or for not notifying the teacher of their intention to be involved in studies in the manner required by the teacher, the student must contact the responsible teacher to agree on participation in the studies. Their registration for the study unit will be rejected, of the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified, Another student who is in line for the study unit can be selected in their place."

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

The study unit is assessed in two parts. The first part (theory) is assessed individually via quizzes in Canvas. Each quizz can be taken twice, in the given time frame. A grade from 0 to 5 will be given for this part based on the quizz results.

The second part (project) is assessed via a service design portfolio documenting the project. The portfolio is assessed as a team assignment. A grade from 0 to 5 will be given to the team.

In addition, students will give peer feedback via Buddycheck, which can be taken into account in grading if necessary.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork, skills, leadership, and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. Laurea provides examination retake dates. Students must register for these examinations no later than 10 days before the retake date. A failed exam or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt." (Laurea degree regulations.)

All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. If Ouriginal is used when assignments are checked, the lecturer will inform the students of this.