Opinto-opas

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Toteutustapa

On-line course in Canvas. The course platform opens on 26.8.24.

Aika ja paikka

Starts 26.8.2024
Ends 20.10.2024

Oppimateriaali ja suositeltava kirjallisuus

Given by the lecturer in Canvas

Opiskelijan ajankäyttö ja kuormitus

5 credits

Sisältö ja sen jaksotus

There are no contact lessons during this study unit. You will work online, both individually and in teams, and actively participate in online discussions and carry out assignments.

1. Our Earth, individual work

What is biodiversity? How is it influenced by my footprint? What choices do I have?

All our actions have an effect on the environment but what are the main threats the world is facing?

In the first part of our study unit you will explore the environmental challenges the world is facing.


2. Social Responsibility, individual work

Organizations around the world are becoming increasingly aware of the need for socially responsible behavior. A socially responsible organization has a good reputation, is able to attract and retain workers and customers, and is able to maintain its employees' morale and commitment.

ISO 26000 provides guidance for all types of organisations on concepts, terms, definitions, principles, and the core issues of social responsibility. GRI reporting system helps the companies to communicate the impact of business on critical sustainability issues.

3. Economic Responsibility, individual work

Organisations have economic responsibilities to their stakeholders: investors, employees and customers. Profitability is important as well as transparency in giving information about how the organisation is run.

GDP is a widely-used indicator of a nations' economic success. What are the shortcomings of this measure? Is it actually a good indicator of well-being?

What is HDI? What are externalities? You will learn to define these in this third part of the study unit.

4. CSR Report, team work

You will now summarize everything you have learned so far.

In teams you will write a report where you describe the environmental, social and economic responsibilities including circular economy of an organisation of your choice. Find / choose a small- or medium-sized company (SME*), interview a company representative and describe the company’s best practices in the above areas (environmental, social and economic).

Feel free to include photographs showing examples of innovative practices. Your final report, excluding pictures, should be 5-10 pages.

5. Learning diary, individual work

You are required to compile all your contributions to any discussions in the individual learning diary.

Lisätietoja opiskelijoille

There are no contact lessons during this study unit. You will work online, both individually and in teams, and actively participate in online discussions and carry out assignments.

You are supposed to work with the diary during the whole study unit i.e. starting from the very first week.

You will be required to write reports individually and in teams. Please note that all reports are submitted automatically to Urkund for plagiarism detection.

You are required to compile all your contributions to any discussions in the individual learning diary.

See the schedule for more detailed information.
Evaluation

The study unit will be evaluated based on your individual assignments, active discussion on each topic, team report and learning diary.

1. Our Earth, individual work, Pass/Fail

2. Social Responsibility, individual work, Pass/Fail

3. Economic Responsibility, individual work, Pass/Fail

4. CSR Report, team work (40%), grade 1-5

5. Learning diary, individual work (60%), grade 1-5

Your individual assignments will be taken into consideration when calculating your final grade.

All these parts must be completed before the final grade is given. The final grade is lowered by at least 0.5 if any work is submitted late. Please note that active discussion is required during the discussion weeks. If you fail to take part in any discussions, you are required to write a summary of that week's discussion.

Arviointiasteikko

H-5

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Toteutustapa

The study unit is completed independently following a schedule for returning assignments / by a given deadline. Self-direction is required. The study unit does not include meetings. You will work online, both individually and in teams, and actively participate in online discussions and carry out assignments. You will study in a Canvas learning environment which includes learning material and assignments/tests. You will not receive individual feedback for assignments: feedback is based on checking the accuracy of the assignments and giving out model answers after the assignments have been returned.

Oppimateriaali ja suositeltava kirjallisuus

The literature and other resources are available in Canvas.

Toteutuksen valinnaiset suoritustavat

According to the degree regulations (2024), "Students are entitled to apply for recognition of prior learning regardless of where, when and how the competence has been acquired. At Laurea, there are two different procedures for the recognition and accreditation of prior learning: a) accreditation of prior learning (competence acquired in higher education studies at another institution) and b) demonstration of competence (competence acquired in other ways). The recognition and accreditation of prior learning is initiated by the student themselves. The student is responsible for demonstrating and verifying their competence. The student is entitled to guidance for the recognition and accreditation of their competence." Further information in the student intranet.

You may also assess work-based learning as a way to acquire the competence needed. Read more in the student intranet.

Toteutuksen tärkeät päivämäärät

Based on the degree regulations (2024), the student accepted for the implementation is required to confirm his/her participation by showing activity at the start of the study in the following way:

In accordance with the degree regulations (2024), those who have been accepted for the study unit must confirm their participation by concluding the first module Social Responsibility by the due date (TBD). If the student does not confirm participation by acting in this way, his registration for the implementation will be rejected.

Opiskelijan ajankäyttö ja kuormitus

5 ECTS = 135 hours of student work

Workload of the study is measured in a way that to acquire the goal competence of the study, one credit corresponds to an average of 26.7 hours of work done by the student. The actual time needed varies e.g. according to prior competence.

Sisältö ja sen jaksotus

There are no contact lessons during this study unit. You will work online, both individually and in teams, and actively participate in online discussions and carry out assignments.

1. Our Earth, individual work

What is biodiversity? How is it influenced by my footprint? What choices do I have?

All our actions have an effect on the environment but what are the main threats the world is facing?

In the first part of our study unit you will explore the environmental challenges the world is facing.


2. Social Responsibility, individual work

Organizations around the world are becoming increasingly aware of the need for socially responsible behavior. A socially responsible organization has a good reputation, is able to attract and retain workers and customers, and is able to maintain its employees' morale and commitment.

ISO 26000 provides guidance for all types of organisations on concepts, terms, definitions, principles, and the core issues of social responsibility. GRI reporting system helps the companies to communicate the impact of business on critical sustainability issues.

3. Economic Responsibility, individual work

Organisations have economic responsibilities to their stakeholders: investors, employees and customers. Profitability is important as well as transparency in giving information about how the organisation is run.

GDP is a widely-used indicator of a nations' economic success. What are the shortcomings of this measure? Is it actually a good indicator of well-being?

What is HDI? What are externalities? You will learn to define these in this third part of the study unit.

4. CSR Report, team work

You will now summarize everything you have learned so far.

In teams you will write a report where you describe the environmental, social and economic responsibilities including circular economy of an organisation of your choice. Find / choose a small- or medium-sized company (SME*), interview a company representative and describe the company’s best practices in the above areas (environmental, social and economic).

Feel free to include photographs showing examples of innovative practices. Your final report, excluding pictures, should be 5-10 pages.

Lisätietoja opiskelijoille

The study unit corresponds to the requirements of Bachelor´s level education.

The prerequisite for participation is always that the possible competence prerequisites according to the curriculum (previous study or similar competence) are fulfilled. The student is responsible for taking into account the prerequisite conditions.

The quality of the study unit implementation has been assessed and the self-evaluation report is available for example in Canvas or Teams.

Arviointiasteikko

H-5

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Arviointiasteikko

H-5

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Toteutustapa

The study unit is completed independently following a schedule for returning assignments / by a given deadline. Self-direction is required. The study unit does not include meetings. You will work online, both individually and in teams, and actively participate in online discussions and carry out assignments. You will study in a Canvas learning environment which includes learning material and assignments/tests. You will not receive individual feedback for assignments: feedback is based on checking the accuracy of the assignments and giving out model answers after the assignments have been returned.

Oppimateriaali ja suositeltava kirjallisuus

The literature and other resources are available in Canvas.

Toteutuksen valinnaiset suoritustavat

According to the degree regulations (2024), "Students are entitled to apply for recognition of prior learning regardless of where, when and how the competence has been acquired. At Laurea, there are two different procedures for the recognition and accreditation of prior learning: a) accreditation of prior learning (competence acquired in higher education studies at another institution) and b) demonstration of competence (competence acquired in other ways). The recognition and accreditation of prior learning is initiated by the student themselves. The student is responsible for demonstrating and verifying their competence. The student is entitled to guidance for the recognition and accreditation of their competence." Further information in the student intranet.

You may also assess work-based learning as a way to acquire the competence needed. Read more in the student intranet.

Toteutuksen tärkeät päivämäärät

Based on the degree regulations (2024), the student accepted for the implementation is required to confirm his/her participation by showing activity at the start of the study in the following way:

In accordance with the degree regulations (2024), those who have been accepted for the study unit must confirm their participation by concluding the first module Social Responsibility by the due date (TBD). If the student does not confirm participation by acting in this way, his registration for the implementation will be rejected.

Opiskelijan ajankäyttö ja kuormitus

5 ECTS = 135 hours of student work

Workload of the study is measured in a way that to acquire the goal competence of the study, one credit corresponds to an average of 26.7 hours of work done by the student. The actual time needed varies e.g. according to prior competence.

Sisältö ja sen jaksotus

There are no contact lessons during this study unit. You will work online, both individually and in teams, and actively participate in online discussions and carry out assignments.

1. Our Earth, individual work

What is biodiversity? How is it influenced by my footprint? What choices do I have?

All our actions have an effect on the environment but what are the main threats the world is facing?

In the first part of our study unit you will explore the environmental challenges the world is facing.


2. Social Responsibility, individual work

Organizations around the world are becoming increasingly aware of the need for socially responsible behavior. A socially responsible organization has a good reputation, is able to attract and retain workers and customers, and is able to maintain its employees' morale and commitment.

ISO 26000 provides guidance for all types of organisations on concepts, terms, definitions, principles, and the core issues of social responsibility. GRI reporting system helps the companies to communicate the impact of business on critical sustainability issues.

3. Economic Responsibility, individual work

Organisations have economic responsibilities to their stakeholders: investors, employees and customers. Profitability is important as well as transparency in giving information about how the organisation is run.

GDP is a widely-used indicator of a nations' economic success. What are the shortcomings of this measure? Is it actually a good indicator of well-being?

What is HDI? What are externalities? You will learn to define these in this third part of the study unit.

4. CSR Report, team work

You will now summarize everything you have learned so far.

In teams you will write a report where you describe the environmental, social and economic responsibilities including circular economy of an organisation of your choice. Find / choose a small- or medium-sized company (SME*), interview a company representative and describe the company’s best practices in the above areas (environmental, social and economic).

Feel free to include photographs showing examples of innovative practices. Your final report, excluding pictures, should be 5-10 pages.

Lisätietoja opiskelijoille

The study unit corresponds to the requirements of Bachelor´s level education.

The prerequisite for participation is always that the possible competence prerequisites according to the curriculum (previous study or similar competence) are fulfilled. The student is responsible for taking into account the prerequisite conditions.

The quality of the study unit implementation has been assessed and the self-evaluation report is available for example in Canvas or Teams.

Arviointiasteikko

H-5

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Toteutustapa

Online study unit in Canvas. No contact lessons. Orientation letter and Orientation intro in a Canvas Module. Start study unit latest on own time January 13 to keep you in individual assignments and your CSR report team on schedule.

The learning outcomes of the 5 ECTS study unit, Corporate Social Responsibility, are given below. After completing the study unit you are able to:

analyze environmental, social and economic responsibilities in service business
develop sustainable practices in an organisation
5 ECTS is equivalent to approximately 135 hours of student work.

Structure
The (Corporate Social Responsibility) study unit consists of the following modules:

Orientation
Environmental responsibility
Social responsibility
Economic responsibility
CSR Report (teamwork)
You are able to study the first three modules (Environmental, Social and Economic responsibility) independently and at your own pace. These modules must be done in numerical order and they are assessed automatically. In these modules you will learn the basic principles of environmental, social and economic responsibility in business operations.

In the last module of the course you will collaborate in teams to analyse and come up with recommendations for improving sustainability in a case organisation's operations. Please study also the group work assignment already in the beginning so that you can start to form a team and to find a suitable company to analyse.

In addition to the assignments given in the modules, you will also keep a Learning Diary throughout the study unit. Please follow carefully the guidance for the Learning Diary.

Feedback and evaluation
The study unit will be evaluated based on your individual assignments, CSR Report and Learning Diary in the following way.

Environmental responsibility, individual work
Social Responsibility, individual work
Economic Responsibility, individual work
Each above mentioned individual modules are evaluated automatically as described below
You need to mark instructions completed, score at least 5 points from the Quizz, contribute to discussion area and return Learning Diary based on that module
CSR Report, team work (40%), maximum 50 points.
Learning Diary, individual work (60%), maximum 50 points.

Your individual input to discussions will be taken into consideration when calculating your final grade. Both Learning Diary and CSR Report must be done to pass the course. For the final evaluation following Laurea Grading Scheme is used.

Interaction and communication
There are no contact lessons during this study unit. You will work online, both individually and in teams, and actively participate in online discussions and carry out assignments.

Aika ja paikka

On students' own time, online, no contact lessons at the campus.

Oppimateriaali ja suositeltava kirjallisuus

Given by the lecturer in Canvas.

Toteutuksen valinnaiset suoritustavat

In student teams you will write a CSR Report where you will describe the environmental, social and economic responsibilities including circular economy of an organization of your choice.

Työelämäyhteistyö ja/tai TKI

Please, find or choose a small- or medium-sized company (SME*), interview a company representative and describe the company’s best practices in the above areas (environmental, social and economic).

Toteutuksen tärkeät päivämäärät

Orientation module will be in Canvas.
No meetings at school or in Teams.
No calendar reservations.
5 credits on students' own time.
CSR Report will be carried out in teams - student groups of max. five members.

Opiskelijan ajankäyttö ja kuormitus

5 credits on students' own time. CSR Report will be carried out in teams.

Sisältö ja sen jaksotus

There are no contact lessons during this study unit. You will work online, both individually and in teams, and actively participate in online discussions and carry out assignments.

You are supposed to work with the Learning Diary during the whole study unit i.e. starting from the very first week.

You will be required to write reports individually and in teams. Please note that all reports are submitted automatically to Urkund for plagiarism detection.

You are required to compile all your contributions to any discussions in the individual Learning Diary.

See the schedule for more detailed information.
Evaluation

The study unit will be evaluated based on your individual assignments, active discussion on each topic, CSR Report and Learning Diary.

1. Our Earth, individual work, Pass/Fail

2. Social Responsibility, individual work, Pass/Fail

3. Economic Responsibility, individual work, Pass/Fail

4. CSR Report, team work (40%), grade 1-5

5. Learning Diary, individual work (60%), grade 1-5

Your individual assignments will be taken into consideration when calculating your final grade.

All these parts must be completed before the final grade is given. The final grade is lowered by at least 0.5 if any work is submitted late. Please note that active discussion is required during the discussion weeks. If you fail to take part in any discussions, you are required to write a summary of that week's discussion.

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

Detailed in Canvas. F - 5.

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Arviointiasteikko

H-5

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Toteutustapa

The study unit is completed independently following a schedule for returning assignments / by a given deadline. Self-direction is required. The study unit does not include meetings except an informational kick-off in Zoom. You will work online, both individually and in teams, and actively participate in online discussions and carry out assignments. You will study in a Canvas learning environment which includes learning material and assignments/tests. You will not receive individual feedback for assignments: feedback is based on checking the accuracy of the assignments and giving out model answers after the assignments have been returned.

Aika ja paikka

Kick-off in the beginning of the course in Zoom.
Date and time: March 4th at 9-10.30.

Oppimateriaali ja suositeltava kirjallisuus

The literature and other resources are available in Canvas.

Toteutuksen valinnaiset suoritustavat

According to the degree regulations "Students are entitled to apply for recognition of prior learning regardless of where, when and how the competence has been acquired. At Laurea, there are two different procedures for the recognition and accreditation of prior learning: a) accreditation of prior learning (competence acquired in higher education studies at another institution) and b) demonstration of competence (competence acquired in other ways). The recognition and accreditation of prior learning is initiated by the student themselves. The student is responsible for demonstrating and verifying their competence. The student is entitled to guidance for the recognition and accreditation of their competence." Further information in the student intranet.

You may also assess work-based learning as a way to acquire the competence needed. Read more in the student intranet.

Toteutuksen tärkeät päivämäärät

Based on the degree regulations the student accepted for the implementation is required to confirm his/her participation by showing activity at the start of the study in the following way:

In accordance with the degree regulations (2024), those who have been accepted for the study unit must confirm their participation by concluding the first module Social Responsibility by the due date (TBD). If the student does not confirm participation by acting in this way, his registration for the implementation will be rejected.

Opiskelijan ajankäyttö ja kuormitus

5 ECTS = 135 hours of student work

Workload of the study is measured in a way that to acquire the goal competence of the study, one credit corresponds to an average of 26.7 hours of work done by the student. The actual time needed varies e.g. according to prior competence.

Sisältö ja sen jaksotus

There are no contact lessons (except information kick-off) during this study unit. You will work online, both individually and in teams, and actively participate in online discussions and carry out assignments.

1. Our Earth, individual work

What is biodiversity? How is it influenced by my footprint? What choices do I have?

All our actions have an effect on the environment but what are the main threats the world is facing?

In the first part of our study unit you will explore the environmental challenges the world is facing.


2. Social Responsibility, individual work

Organizations around the world are becoming increasingly aware of the need for socially responsible behavior. A socially responsible organization has a good reputation, is able to attract and retain workers and customers, and is able to maintain its employees' morale and commitment.

ISO 26000 provides guidance for all types of organisations on concepts, terms, definitions, principles, and the core issues of social responsibility. GRI reporting system helps the companies to communicate the impact of business on critical sustainability issues.

3. Economic Responsibility, individual work

Organisations have economic responsibilities to their stakeholders: investors, employees and customers. Profitability is important as well as transparency in giving information about how the organisation is run.

GDP is a widely-used indicator of a nations' economic success. What are the shortcomings of this measure? Is it actually a good indicator of well-being?

What is HDI? What are externalities? You will learn to define these in this third part of the study unit.

4. CSR Report, team work

You will now summarize everything you have learned so far.

In teams you will write a report where you describe the environmental, social and economic responsibilities including circular economy of an organisation of your choice. Find / choose a small- or medium-sized company (SME*), interview a company representative and describe the company’s best practices in the above areas (environmental, social and economic).

Feel free to include photographs showing examples of innovative practices. Your final report, excluding pictures, should be 5-10 pages.

Lisätietoja opiskelijoille

The study unit corresponds to the requirements of Bachelor´s level education.

The prerequisite for participation is always that the possible competence prerequisites according to the curriculum (previous study or similar competence) are fulfilled. The student is responsible for taking into account the prerequisite conditions.

The quality of the study unit implementation has been assessed and the self-evaluation report is available for example in Canvas or Teams.

Arviointiasteikko

H-5

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Arviointiasteikko

H-5

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Arviointiasteikko

H-5

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

Opiskelija osaa
- esittää perusteltuja työelämää koskevia kehittämisehdotuksia
- käsitteellistää työelämän ilmiöitä tutkittuun tietoon perustuen
- käyttää sopivia tutkimus- ja kehittämismenetelmiä uuden tiedon tuottamiseksi
- toimia kehittämishankkeissa yhteistoiminnallisesti ja vastuullisesti työelämän ja muiden yhteistyökumppanien kanssa
- arvioida omaa toimintaansa ja omia ratkaisujaan kriittisesti
- hallita kokonaisuuksia sekä esittää asiansa loogisesti ja perustellen

Arviointiasteikko

H-5

Lisätiedot

Opinnäytetyö arvioidaan opinnäytetyöohjeiston kriteereiden mukaisesti.

Opinnäytetyön pääset aloittamaan tehtyäsi Canvasissaaiheanalyysin, jonka jälkeen sinut lisätään opinnäytetyön opinnon toteutukselle. Katso ohjeet opiskelijaintrasta opinnäytetyön aloittamisesta.

Osaamistavoitteet

Opiskelija osaa
- esittää perusteltuja työelämää koskevia kehittämisehdotuksia
- käsitteellistää työelämän ilmiöitä tutkittuun tietoon perustuen
- käyttää sopivia tutkimus- ja kehittämismenetelmiä uuden tiedon tuottamiseksi
- toimia kehittämishankkeissa yhteistoiminnallisesti ja vastuullisesti työelämän ja muiden yhteistyökumppanien kanssa
- arvioida omaa toimintaansa ja omia ratkaisujaan kriittisesti
- hallita kokonaisuuksia sekä esittää asiansa loogisesti ja perustellen

Toteutustapa

Opinnäytetyö toteutetaan kolmen kuukauden aikana.
Opiskelijat tuottavat testattuja ratkaisuehdotuksia toimeksiantajalle, työskentelystä kirjoitetaan opinnäytetyöraportti.
Kehittämisen tuloksena ja tuotoksena on tavoitteena saavuttaa paras mahdollinen asiakasymmärrys, jonka perusteella ideoidaan ja kehitetään palvelukonsepti ja prototyyppi.

Toimeksiantaja voi olla Laurean avainkumppani tai muu taho (yksityinen/julkinen toimija, järjestö). Opiskelijatiimi voi hankkia toimeksiantajan itse. Opiskelijatiimin koko on 2-3 opiskelijaa.

Design Sprint -opinnäytetyön vaiheet:

1. Opinnäytetyön toimeksianto
2. Pre-sprint (asiakasymmärryksen kerääminen)
3. Sprinttiviikko (kehitystyö ja ratkaisun esittely toimeksiantajalle)
4. Ratkaisun testaus
5. Opponointi
6. Kypsyysnäyte
7. Loppuesitykset

Opinnäytetyöraporttia kirjoitetaan jokaisessa vaiheessa. Opinnäytetyö tehdään tiimityönä.

Opintojakson osaamistavoitteet, kts. opinnäytetyön osaamistavoitteet

Opiskelija osaa
- esittää perusteltuja työelämää koskevia kehittämisehdotuksia
- käsitteellistää työelämän ilmiöitä tutkittuun tietoon perustuen
- käyttää sopivia tutkimus- ja kehittämismenetelmiä uuden tiedon tuottamiseksi
- toimia kehittämishankkeissa yhteistoiminnallisesti ja vastuullisesti työelämän ja muiden yhteistyökumppanien kanssa
- arvioida omaa toimintaansa ja omia ratkaisujaan kriittisesti
- hallita kokonaisuuksia sekä esittää asiansa loogisesti ja perustellen

Toteutuksen tärkeät päivämäärät

Aikataulu päivittyy myöhemmin.

Sisältö ja sen jaksotus

Design Sprint -opinnäytetyön vaiheet:

1. perehdytys + tietoperustan koonti
2. sprinttiviikon workshop: toiminnallisen opinnäytetyön tulokset ja tuotos, Niin sanottu toteutusvaihe: palvelukonsepti ja sen asiakaalla testattu konkreettinen prototyyppi ratkaisuehdotuksena
3. opinnäytetyön julkaisuvaihe, tietoperustan koontivaiheessa aloitetun opinnäytetyöraportin kirjoittamisen jatkaminen ja tarvittaessa prototyypin testauksen ja lopullisten valintojen ja päätösten validointi ja arviointi, jatkokehitysehdotusten esittäminen

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

Opinnäytetyössä käytetään Laurean opinnäytetyön arviointikriteerejä.

Lisätiedot

Opinnäytetyö arvioidaan opinnäytetyöohjeiston kriteereiden mukaisesti.

Opinnäytetyön pääset aloittamaan tehtyäsi Canvasissaaiheanalyysin, jonka jälkeen sinut lisätään opinnäytetyön opinnon toteutukselle. Katso ohjeet opiskelijaintrasta opinnäytetyön aloittamisesta.

Osaamistavoitteet

Opiskelija osaa
- esittää perusteltuja työelämää koskevia kehittämisehdotuksia
- käsitteellistää työelämän ilmiöitä tutkittuun tietoon perustuen
- käyttää sopivia tutkimus- ja kehittämismenetelmiä uuden tiedon tuottamiseksi
- toimia kehittämishankkeissa yhteistoiminnallisesti ja vastuullisesti työelämän ja muiden yhteistyökumppanien kanssa
- arvioida omaa toimintaansa ja omia ratkaisujaan kriittisesti
- hallita kokonaisuuksia sekä esittää asiansa loogisesti ja perustellen

Toteutustapa

Opinnäytetyö toteutetaan kolmen kuukauden aikana.
Opiskelijat tuottavat testattuja ratkaisuehdotuksia toimeksiantajalle, työskentelystä kirjoitetaan opinnäytetyöraportti.
Kehittämisen tuloksena ja tuotoksena on tavoitteena saavuttaa paras mahdollinen asiakasymmärrys, jonka perusteella ideoidaan ja kehitetään palvelukonsepti ja prototyyppi.

Toimeksiantaja voi olla Laurean avainkumppani tai muu taho (yksityinen/julkinen toimija, järjestö). Opiskelijatiimi voi hankkia toimeksiantajan itse. Opiskelijatiimin koko on 2-3 opiskelijaa.

Design Sprint -opinnäytetyön vaiheet:

1. Opinnäytetyön toimeksianto
2. Pre-sprint (asiakasymmärryksen kerääminen)
3. Sprinttiviikko (kehitystyö ja ratkaisun esittely toimeksiantajalle)
4. Ratkaisun testaus
5. Opponointi
6. Kypsyysnäyte
7. Loppuesitykset

Opinnäytetyöraporttia kirjoitetaan jokaisessa vaiheessa. Opinnäytetyö tehdään tiimityönä.

Opintojakson osaamistavoitteet, kts. opinnäytetyön osaamistavoitteet

Opiskelija osaa
- esittää perusteltuja työelämää koskevia kehittämisehdotuksia
- käsitteellistää työelämän ilmiöitä tutkittuun tietoon perustuen
- käyttää sopivia tutkimus- ja kehittämismenetelmiä uuden tiedon tuottamiseksi
- toimia kehittämishankkeissa yhteistoiminnallisesti ja vastuullisesti työelämän ja muiden yhteistyökumppanien kanssa
- arvioida omaa toimintaansa ja omia ratkaisujaan kriittisesti
- hallita kokonaisuuksia sekä esittää asiansa loogisesti ja perustellen

Toteutuksen tärkeät päivämäärät

Aikataulu päivittyy myöhemmin.

Sisältö ja sen jaksotus

Design Sprint -opinnäytetyön vaiheet:

1. perehdytys + tietoperustan koonti
2. sprinttiviikon workshop: toiminnallisen opinnäytetyön tulokset ja tuotos, Niin sanottu toteutusvaihe: palvelukonsepti ja sen asiakaalla testattu konkreettinen prototyyppi ratkaisuehdotuksena
3. opinnäytetyön julkaisuvaihe, tietoperustan koontivaiheessa aloitetun opinnäytetyöraportin kirjoittamisen jatkaminen ja tarvittaessa prototyypin testauksen ja lopullisten valintojen ja päätösten validointi ja arviointi, jatkokehitysehdotusten esittäminen

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

Opinnäytetyössä käytetään Laurean opinnäytetyön arviointikriteerejä.

Lisätiedot

Opinnäytetyö arvioidaan opinnäytetyöohjeiston kriteereiden mukaisesti.

Opinnäytetyön pääset aloittamaan tehtyäsi Canvasissaaiheanalyysin, jonka jälkeen sinut lisätään opinnäytetyön opinnon toteutukselle. Katso ohjeet opiskelijaintrasta opinnäytetyön aloittamisesta.

Osaamistavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Toteutustapa

This implementation consists of two separate parts. The first part (Theory section) is a prerequisite for the second part (Project section).

The Theory section must be completed during the period 17.2.-23.3. and needs to be completed before taking the Project section. It is completed independently in Canvas.

The Project section starts with a kick-off in Zoom on 31.3. and ends on 26.5. with final presentations. All the meetings are in Zoom (see detailed schedule in Pakki and/or Canvas).

Self and peer assessments will be completed after the last meeting.

Oppimateriaali ja suositeltava kirjallisuus

Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.

Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields

Toteutuksen valinnaiset suoritustavat

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Työelämäyhteistyö ja/tai TKI

The project section consists of a Service Design project for a project partner.
Student teams (5-6 persons per team) develop a service concept following the service design process.

Toteutuksen tärkeät päivämäärät

THEORY SECTION (17.2. - 23.3.):
needs to be completed before taking the the Project section.
The theory section covers the service design process (Double Diamond), methods and tools, and includes 5 tests (Quizzes) to be taken individually. All tests can be taken at the student's own pace during the given time frame. In order to pass the theory section, a minimum total point score has to be achieved before the project section starts (see details in Canvas). Only students who have passed the theory part will be admitted to the project part.

PROJECT SECTION (31.3. - 26.5.):
will be conducted online according to a pre-defined schedule (see details in Canvas). The project part requires active teamwork, including co-creation. Participation to the project kick off (31.3.) is essential.

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrollment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.”

Kansainvälisyys toteutuksella

The study unit is implemented in English.
The study unit is suitable for exchange students.

Opiskelijan ajankäyttö ja kuormitus

THEORY SECTION
This part is 3 ects which equals to approximately 81 hours of studying.
Work is done individually.

PROJECT SECTION
This part is 7 ects which equals to approximately 189 hours of studying.
Most of the work is done in teams.

Sisältö ja sen jaksotus

Both the theory and project parts follow the Double Diamond service design process model: Discover, Define, Develop, Deliver. Each phase will be introduced and teams will apply them to practice during the project.

Lisätietoja opiskelijoille

The study unit corresponds to the requirements of Bachelor's level education.

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies, Alternatively, the teacher can specify a different manner for the student to confirm that they intend to participate in the studies. The completion of these measures can be required within a week of the studies having begun. The application of the aforementioned approach requires that the teacher notifies the students accepted to the study unit of the practice and that the practice is specifically mentioned in the study unit’s implementation plan.

If the student has a justified reason for not attending the first contact teaching session or for not notifying the teacher of their intention to be involved in studies in the manner required by the teacher, the student must contact the responsible teacher to agree on participation in the studies. Their registration for the study unit will be rejected, of the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified, Another student who is in line for the study unit can be selected in their place."

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

THEORY SECTION: 3 ects
Individual assignments, 5 Quizzes in Canvas, scale 1-5

PROJECT SECTION: 7 ects
Team assignment: service concept and service design portfolio, scale 1-5
Self- and peer assessment, instructor assessment.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork, skills, leadership, and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes


All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information.

Lisätiedot

Tietojenkäsittelyn koulutusten opetussuunnitelmiin tulee muutos vuodesta 2025 alkaen, joka koskettaa niitä, jotka eivät ole suorittaneet opintojaksoa viimeistään kevätlukukaudella 2026*. Opintojakson tilalle tulee ND00CC09 Service Design Process 5 op. Lisäksi opiskelijalle hopsataan projektiosuus. Sovithan hops-muutoksesta opettajatuutorisi kansssa. Vaihtoehtoisesti voit suorittaa opintojakson R0216 Service Design liiketalouden koulutuksen opintototeutuksella. (*Tarkistathan tarjonnan, sillä muutokset ajoituksissa mahdollisia)

Osaamistavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Toteutustapa

The study unit is conducted online and does not require attendance on campus. The study unit consists of two parts: Theory part and Project part.

The Theory part runs through 11.2.2025 – 23.3.2025.
The Theory part (3ECTS) is completed independently following a schedule by a given deadline. Self-direction is required. You will study the theory in a Canvas learning environment which includes learning material and tests.

Please Note! Completing the Theory part and all the tests in it is a prerequisite for attending the second part, The Project part.

The Project part runs through 25.3.2025 – 13.5.2025
The Project part (7ECTS) is an online Design Sprint, which includes a service design project based on a real-life design challenge. Design Sprint is divided in Pre-Sprint, Sprint and After Sprint sections. We will use Canvas, digital co-creation tool Miro and Zoom. This includes scheduled guidance online: other than Q&A sessions are recorded and can be viewed on Canvas afterwards. The Design Sprint Project is done in teams and requires active participation and commitment to interactive studying. In addition to the guided sessions, please prepare yourself also for intensive teamwork in-between the sessions!

You will receive feedback for the project from the teacher during the project. Working life and peer feedback is utilized when presenting your teamwork results. For the project we will use Canvas learning environment, digital co-creation tool MIRO for collaborative online group work and Zoom for guidance sessions. In Miro you will have a set of templates that guide you through the project tasks.

Course sessions, (please note the mandatory sessions):
Theory part begins
11.2. at 16.30-19.00 in Zoom: Service Design study unit Kick-off (this session is mandatory. By attending the first session you will confirm your participation on this study unit!)

Project part begins
Pre-Sprint
25.3. at 16.30-19.00 in Zoom: Pre-Sprint Kick-Off, Project partner present, Customer insight & instructions for the problem interviews, personas and customer journeys, interview planning, MANDATORY (the project teams are confirmed at this session)

Sprint, guidance Q&A sessions
8.4. at 16.30-19.00 Zoom Design Sprint days info, Q&A, project partner present
9.4. at 16.30-19.00 Zoom Q&A session
15.4. at 16.30-19.00 Zoom Q&A session
16.4. at 16.30-19.00 Zoom Q&A session
22.4. at 16.30-19.00 Zoom Q&A session

After Sprint
6.5. at 16.30-19.00 Pitching Presentations
7.5. at 16.30-19.00 Pitching Presentations

Oppimateriaali ja suositeltava kirjallisuus

Stickdorn M., Hormess M., Lawrence A. & Schneider J. 2018. This is service design doing. Sebastopol: O’Reilly.
Ebook: https://laurea.finna.fi/Record/nelli01.4100000002045871?sid=2956837188

Knapp, J., Zeratsky, J. & Kowitz, B. 2016. Sprint: How to solve big problems and test new ideas in just five days. New York: Simon & Schuster.
Ebook: https://laurea.finna.fi/Record/3amk.87746?sid=2956838418

Toteutuksen valinnaiset suoritustavat

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

More info online https://laureauas.sharepoint.com/sites/studentFin_opintojensuunnittelu/SitePages/Osaamisen-tunnistaminen-ja-tunnustaminen.aspx

Työelämäyhteistyö ja/tai TKI

In Project part there will be a Service Design Project for a partner organization. Partner organization will be present at Project Kick-off, Sprint info and for Pitch Presentations.

Student in teams of 6 persons will develop a service concept following the design sprint process.

Toteutuksen tärkeät päivämäärät

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrollment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.”

Kansainvälisyys toteutuksella

The study unit is suitable for exchange students.

Opiskelijan ajankäyttö ja kuormitus

THEORY PART
The theory part is 3 ECTS which equals approximately 81h of studying.
Work is done individually, self-direction is required.

PROJECT PART
The project part is 7 ECTS which equals approximately 189 h of studying.
The project will be done in teams. Experience in study unit teamwork online is required.

Sisältö ja sen jaksotus

THEORY PART 11.2.2025 – 23.3.2025.
The theory covers service design process (Double Diamond), service design principles, tools and methods. Theory part includes five tests which are done individually. All test can be taken at student's own pace and the tests need to be passed before the project part begins.

PROJECT PART 25.3.2025 – 13.5.2025
Students in teams will conduct a service design project using a Design Sprint process for partner organization. In project you will use the tools and methods presented in theory section: e.g. desk research, interview planning and interviews, personas and customer journeys, ideation, prototyping and validating your ideas. We will use Canvas and digital co-creation tool Miro for team collaboration and Zoom for guidance sessions.

Project includes:
Pre -Sprint 25.3.-7.4. (desk and field research)
Sprint 8.4.-22.4. (Design Sprint process)
After Sprint 28.4.- 13.5. (Pitch Presentations and finalizing service concept)

Lisätietoja opiskelijoille

The study unit corresponds to the requirements of Bachelor's level education.

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies, Alternatively, the teacher can specify a different manner for the student to confirm that they intend to participate in the studies. The completion of these measures can be required within a week of the studies having begun. The application of the aforementioned approach requires that the teacher notifies the students accepted to the study unit of the practice and that the practice is specifically mentioned in the study unit’s implementation plan.

If the student has a justified reason for not attending the first contact teaching session or for not notifying the teacher of their intention to be involved in studies in the manner required by the teacher, the student must contact the responsible teacher to agree on participation in the studies. Their registration for the study unit will be rejected, of the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified, Another student who is in line for the study unit can be selected in their place."

The quality of the study unit implementation has been assessed and the self-evaluation report is available in Canvas.

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

THEORY PART: 3ECTS
Fully automated including individual assignments, 5 Quizzes on Canvas, scale 1-5.

PROJECT PART: 7ECTS
Interactive online part, team assignments: Pitch presentation and Design Sprint Portfolio. Scale 1-5.
The Design Sprint process and the outcomes of the project (Pitch presentation and Design Sprint Portfolio) are evaluated by the lecturers. For the Pitch presentations teams will receive feedback from partner organization, peers and lecturers.
BuddyCheck will be used for teamwork feedback at the end of the course.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork, skills, leadership, and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit." (Laurea degree regulations.)

All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. If Ouriginal is used when assignments are checked, the lecturer will inform the students of this.

Lisätiedot

Tietojenkäsittelyn koulutusten opetussuunnitelmiin tulee muutos vuodesta 2025 alkaen, joka koskettaa niitä, jotka eivät ole suorittaneet opintojaksoa viimeistään kevätlukukaudella 2026*. Opintojakson tilalle tulee ND00CC09 Service Design Process 5 op. Lisäksi opiskelijalle hopsataan projektiosuus. Sovithan hops-muutoksesta opettajatuutorisi kansssa. Vaihtoehtoisesti voit suorittaa opintojakson R0216 Service Design liiketalouden koulutuksen opintototeutuksella. (*Tarkistathan tarjonnan, sillä muutokset ajoituksissa mahdollisia)

Osaamistavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Toteutustapa

The course requires much work and active intensive teamwork through the whole project part. Please make sure you have reserved full days for this course. During project phase we do not accept any absence. PRESENCE and active role in project work is MANDATORY. If you want to reserve a spot in project part you have to be present during project kick-off and take active role in every meeting. THIS IS A VERY INTENSIVE course and YOU NEED TO RESERVE OVER 200h FOR IT.

This is an online implementation consisting of two separate parts. The first Theory section 1 is a prerequisite for the second Project section 2.

The Theory section 1 (online) Theory needs to be completed before taking the Project section.

Theory Part 1 (online) runs through 15.1. -25.2.2025 and needs to be completed before participating in the Project Part 2. Theory part is done online individually and you can study the contents at your own pace. However, it is recommended to proceed according to the course schedule in order to make sure you will finalize this part of the study unit by 25.2.2025

The Project section 2 (online)

YOU ARE REQUIRED TO BE FULLY COMMITTED AND TAKE ACTIVE ROLE IN TEAMWORK. ALL MEETING DAYS ARE MANDATORY AND YOU WILL WORK ON A PROJECT WITH YOUR TEAM VERY INTENSIVELY DURING 26.2 -24.4.

This part of the course includes a real life project. The project will be done in multidisciplinary teams. The Project Part 2 (online) starts in March and a joint kick-off is held online on 26.2. This part ends on 23.4. with final pitch presentations. You and your team will work according to the given timeline and submit your team’s assignments by the given deadlines in each phase.

Aika ja paikka

The Theory section during 15.1.-26.2.2023 is an online course, which includes learning of service design process (Double Diamond), methods and tools in Canvas learning environment. You will study this part independently.

The Project section during 26.2.-23.4.2023 is an online course, which includes a service design project as team work, based on a real-life design challenge. We will work in the virtual learning environment Canvas. YOU ARE REQUIRED TO BE FULLY COMMITTED AND TAKE ACTIVE ROLE IN TEAMWORK. ALL MEETING DAYS ARE MANDATORY AND YOU WILL WORK ON A PROJECT WITH YOUR TEAM VERY INTENSIVELY.

The project kick-off will be held on 26.2.2025. The participation is MANDATORY. VERY IMPORTANT NOTE: If you are absent from kick-off you will not be able to participate in the project part of this course.

MANDATORY class sessions: 26.2, 19.3, 26.3, 9.4 and 23.4.
Please note: You can miss only 1 time (except kick-off) to complete the project part!

Project part of the course is a very intensive time which requires an active attendance in group meetings and much work. Make sure you reserve enough time and you are able to devote your time fully.

Oppimateriaali ja suositeltava kirjallisuus

Stickdorn M., Hormess M., Lawrence A. & Schneider J. 2018. This is service design doing. Sebastopol: O’Reilly.

Ebook: https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields

Toteutuksen valinnaiset suoritustavat

Theory section: no alternatives

Project section:
A prior knowledge and competence in an applied service design project can be manifested through alternative methods. For example, as a detailed 12-15 page project report which includes the project partners' evaluations. For further consultation, please be in touch with the instructor.

Työelämäyhteistyö ja/tai TKI

Project section:
Service Design project for company x to be confirmed.
Student teams (5-6 persons per team) will develop a service concept for company x.

Toteutuksen tärkeät päivämäärät

THEORY SECTION 1

Theory needs to be completed before taking the Project section.
The theory section covers service design process (Double Diamond), methods and tools, and includes various tasks and tests to be taken individually. All tests can be taken at the student's own pace and need to be passed. All assignments must be submitted and passed.

PROJECT SECTION 2

Service Design project will be conducted in 4 development phases, which are based on pre-defined schedule.

YOU ARE REQUIRED TO BE FULLY COMMITTED AND TAKE ACTIVE ROLE IN TEAMWORK. ALL CLASS MEETINGS ARE MANDATORY AND YOU WILL WORK ON A PROJECT WITH YOUR TEAM VERY INTENSIVELY.

Kansainvälisyys toteutuksella

Theory and Project section: execution in English.
The study unit is suitable for exchange students.

Opiskelijan ajankäyttö ja kuormitus

THEORY SECTION 3 ECTS
The course is 3 ects which equals approximately 81 h of studying.
Work is done individually.

PROJECT SECTION 7 ECTS
The course is 7 ects which equals approximately 189 h of studying.
Most of the work will be done in teams.
The tasks are scheduled in phases throughout the course.

Sisältö ja sen jaksotus

THEORY SECTION 1

Theory needs to be completed before taking the Project section.
The theory section covers service design process (Double Diamond), methods and tools, and includes various tasks and tests to be taken individually. All tests can be taken at the student's own pace and need to be passed. All assignments must be submitted and passed.

PROJECT SECTION 2

Service Design project will be conducted in 4 development phases, which are based on pre-defined schedule.

Lisätietoja opiskelijoille

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations)

In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

THEORY SECTION: 3 ects
Individual assignments, Quiz and other individual tasks on Canvas, scale 1-5

PROJECT SECTION: 7 ects
Team assignment: service concept and service design portfolio, scale 1-5
Self- and peer assessment, instructor assessment.

The evaluation is based on Laurea's evaluation criteria level 2

Arviointikriteerit, tyydyttävä (1-2)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
– report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– act independently taking into account the operating environment
– take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– describe the significance of his/her actions for successful co-operation
– describe his/her competence in relation to the learning outcomes

Arviointikriteerit, hyvä (3-4)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– critically evaluate information and justify their actions with science-based knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– propose creative solutions at work
– promote professional co-operation and enhance customer and partner relationships
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– act in a manner that promotes the team’s entrepreneurial and responsible approach to work
-describe the development of his/her competence in relation to the learning outcomes

Arviointikriteerit, kiitettävä (5)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
– anticipate needs of customers and/or co-operation partners
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– evaluate and develop the team’s entrepreneurial and responsible approach to work
– evaluate the possibilities for utilising competence and plan his/her personal development and development of the team

Lisätiedot

Tietojenkäsittelyn koulutusten opetussuunnitelmiin tulee muutos vuodesta 2025 alkaen, joka koskettaa niitä, jotka eivät ole suorittaneet opintojaksoa viimeistään kevätlukukaudella 2026*. Opintojakson tilalle tulee ND00CC09 Service Design Process 5 op. Lisäksi opiskelijalle hopsataan projektiosuus. Sovithan hops-muutoksesta opettajatuutorisi kansssa. Vaihtoehtoisesti voit suorittaa opintojakson R0216 Service Design liiketalouden koulutuksen opintototeutuksella. (*Tarkistathan tarjonnan, sillä muutokset ajoituksissa mahdollisia)

Osaamistavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Toteutustapa

The course requires much work and active intensive teamwork through the whole project part. Please make sure you have reserved full days for this course. During project phase we do not accept any absence. PRESENCE and active role in project work is MANDATORY. If you want to reserve a spot in project part you have to be present during project kick-off and take active role in every meeting. THIS IS A VERY INTENSIVE course and YOU NEED TO RESERVE OVER 200h FOR IT.

This is an online implementation consisting of two separate parts. The first Theory section is a prerequisite for the second Project section.

The Theory section (online) Theory needs to be completed before taking the Project section.

Theory Part (online) runs through 13.1. -2.2.2025 and needs to be completed before participating in the Project Part . Theory part is done online individually and you can study the contents at your own pace. However, it is recommended to proceed according to the course schedule in order to make sure you will finalize this part of the study unit by 2.2.2025

The Project section 2 (online)

YOU ARE REQUIRED TO BE FULLY COMMITTED AND TAKE ACTIVE ROLE IN TEAMWORK. ALL MEETING DAYS ARE MANDATORY AND YOU WILL WORK ON A PROJECT WITH YOUR TEAM VERY INTENSIVELY DURING 10.2 -7.4.2025

This part of the course includes a real life project. The project will be done in multidisciplinary teams. The Project Part (online) starts in February and a joint kick-off is held online on 10.2. This part ends on 7.4. with final pitch presentations. You and your team will work according to the given timeline and submit your team’s assignments by the given deadlines in each phase.

Aika ja paikka

The Theory section during 13.1. - 2.2.2025 is an online course, which includes learning of service design process (Double Diamond), methods and tools in Canvas learning environment. You will study this part independently.

The Project section during 10.2.-7.4.2025 is an online course, which includes a service design project as team work, based on a real-life design challenge for Assembly, https://assembly.org/en

We will work in the virtual learning environment Canvas. YOU ARE REQUIRED TO BE FULLY COMMITTED AND TAKE ACTIVE ROLE IN TEAMWORK. ALL MEETING DAYS ARE MANDATORY AND YOU WILL WORK ON A PROJECT WITH YOUR TEAM VERY INTENSIVELY.

The project kick-off will be held on 10.2.2025. The participation is MANDATORY. VERY IMPORTANT NOTE: If you are absent from kick-off you will not be able to participate in the project part of this course.

MANDATORY class sessions: 10.2, 17.2, 3.3, 10.3, 31.3, 7.4. (short study unit info on 13.1. is optional)
Please note: You can miss only 1 time (except kick-off) to complete the project part!

Project part of the course is a very intensive time which requires an active attendance in group meetings and much work. Make sure you reserve enough time and you are able to devote your time fully.

Oppimateriaali ja suositeltava kirjallisuus

Stickdorn M., Hormess M., Lawrence A. & Schneider J. 2018. This is service design doing. Sebastopol: O’Reilly.

Ebook: https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields

Toteutuksen valinnaiset suoritustavat

According to degree regulations “All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit student intranet.

Theory section: no alternatives

Project section:
A prior knowledge and competence in an applied service design project can be manifested through alternative methods. For example, you can join demostration of competence process (please check instructions from student intranet) or as a detailed 12-15 page project report which includes the project partners' evaluations. For further consultation, please be in touch with the instructor.

Työelämäyhteistyö ja/tai TKI

Project section:
Service Design project is done for Assembly, https://assembly.org/en

Student teams (5-6 persons per team) will develop a service concept for Assembly.

Toteutuksen tärkeät päivämäärät

THEORY SECTION

Theory needs to be completed before taking the Project section during 13.1. - 2.2.2025.
The theory section covers service design process (Double Diamond), methods and tools, and includes various tasks and tests to be taken individually. All tests can be taken at the student's own pace and need to be passed. All assignments must be submitted and passed.

PROJECT SECTION

Service Design project will be conducted in 4 development phases, which are based on pre-defined schedule.
Contact sessions: mandatory: 10.2, 17.2, 3.3, 10.3, 31.3, 7.4. (short study unit info on 13.1. is optional)

YOU ARE REQUIRED TO BE FULLY COMMITTED AND TAKE ACTIVE ROLE IN TEAMWORK. ALL CLASS MEETINGS ARE MANDATORY AND YOU WILL WORK ON A PROJECT WITH YOUR TEAM VERY INTENSIVELY.

Kansainvälisyys toteutuksella

Theory and Project section: execution in English.
The study unit is suitable for exchange students, on condition exchange student is able to join in course mandatory contact sessions.

Opiskelijan ajankäyttö ja kuormitus

THEORY SECTION 3 ECTS
The course is 3 ects which equals approximately 81 h of studying.
Work is done individually.

PROJECT SECTION 7 ECTS
The course is 7 ects which equals approximately 189 h of studying.
Most of the work will be done in teams.
The tasks are scheduled in phases throughout the course.

Sisältö ja sen jaksotus

THEORY SECTION

Theory needs to be completed before taking the Project section.
The theory section covers service design process (Double Diamond), methods and tools, and includes various tasks and tests to be taken individually. All tests can be taken at the student's own pace and need to be passed. All assignments must be submitted and passed.

PROJECT SECTION

Service Design project will be conducted in 4 development phases, which are based on pre-defined schedule.

Lisätietoja opiskelijoille

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations)

In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

THEORY SECTION: 3 ects
Individual assignments, Quiz and other individual tasks on Canvas, scale 1-5

PROJECT SECTION: 7 ects
Team assignment: service concept and service design portfolio, scale 1-5
Self- and peer assessment, instructor assessment.

The evaluation is based on Laurea's evaluation criteria level 2 and the project specific evaluation criteria.

Arviointikriteerit, tyydyttävä (1-2)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
– report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– act independently taking into account the operating environment
– take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– describe the significance of his/her actions for successful co-operation
– describe his/her competence in relation to the learning outcomes

Arviointikriteerit, hyvä (3-4)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– critically evaluate information and justify their actions with science-based knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– propose creative solutions at work
– promote professional co-operation and enhance customer and partner relationships
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– act in a manner that promotes the team’s entrepreneurial and responsible approach to work
-describe the development of his/her competence in relation to the learning outcomes

Arviointikriteerit, kiitettävä (5)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
– anticipate needs of customers and/or co-operation partners
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– evaluate and develop the team’s entrepreneurial and responsible approach to work
– evaluate the possibilities for utilising competence and plan his/her personal development and development of the team

Lisätiedot

Tietojenkäsittelyn koulutusten opetussuunnitelmiin tulee muutos vuodesta 2025 alkaen, joka koskettaa niitä, jotka eivät ole suorittaneet opintojaksoa viimeistään kevätlukukaudella 2026*. Opintojakson tilalle tulee ND00CC09 Service Design Process 5 op. Lisäksi opiskelijalle hopsataan projektiosuus. Sovithan hops-muutoksesta opettajatuutorisi kansssa. Vaihtoehtoisesti voit suorittaa opintojakson R0216 Service Design liiketalouden koulutuksen opintototeutuksella. (*Tarkistathan tarjonnan, sillä muutokset ajoituksissa mahdollisia)

Osaamistavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Toteutustapa

This is a work-based learning study unit (TOPI).

The student will contact coaches to start with this study unit and make a learning plan (see instructions in student intranet). The learning plan should include description of the service development/new service innovation project using service design process and the methods. The coaches will approve the learning plan and agree schedule with the student.

The first part of the study unit (Theory) is completed independently, following a flexible schedule as long as it is completed by the agreed deadline. Self-direction is required. You will study in a Canvas learning environment which includes learning material and tests. You will not receive individual feedback for assignments: feedback is based on checking the accuracy of the answers.

The second part of the study unit (Project) is implemented at student's workplace as work-based learning (TOPI) project. A Canvas learning environment is used to support the implementation as well as the coaches.

Aika ja paikka

Students can start this study unit in their own schedule which has agreed with the coaches.

Oppimateriaali ja suositeltava kirjallisuus

Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.

Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields

A comprehensive material package is provided in Canvas.

Toteutuksen valinnaiset suoritustavat

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Työelämäyhteistyö ja/tai TKI

A service design project will be carried out in teams after the theory part is finished. The student will provide the design challenge of the its workplace.

Toteutuksen tärkeät päivämäärät

The theory part must be completed before of the project part.

Kansainvälisyys toteutuksella

The study unit is suitable for exchange students.

Opiskelijan ajankäyttö ja kuormitus

The study unit is 10 credits, equivalent to 270 hours.

Approximate distribution of workload:
Theory 5 x 16 h = 80 h
Project workshops attendance (including presentations to the client) 7 x 6 h + 3 h = 45 h
Teamwork outside workshops 10 x 15 h = 150 h

Sisältö ja sen jaksotus

The theory part covers the service design process, as seen through the Double Diamond model.

In the project part, the same process will be implemented in practice.

Lisätietoja opiskelijoille

The study unit corresponds to the requirements of Bachelor's level education.

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies, Alternatively, the teacher can specify a different manner for the student to confirm that they intend to participate in the studies. The completion of these measures can be required within a week of the studies having begun. The application of the aforementioned approach requires that the teacher notifies the students accepted to the study unit of the practice and that the practice is specifically mentioned in the study unit’s implementation plan.

If the student has a justified reason for not attending the first contact teaching session or for not notifying the teacher of their intention to be involved in studies in the manner required by the teacher, the student must contact the responsible teacher to agree on participation in the studies. Their registration for the study unit will be rejected, of the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified, Another student who is in line for the study unit can be selected in their place."

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

The study unit is assessed in two parts. The first part (theory) is assessed individually via quizzes in Canvas. Each quizz can be taken twice, in the given time frame. A grade from 0 to 5 will be given for this part based on the quizz results.

The second part (project) is assessed via a service design portfolio documenting the project. The portfolio is assessed as a team assignment. A grade from 0 to 5 will be given to the team.

In addition, students will give peer feedback via Buddycheck, which can be taken into account in grading if necessary.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork, skills, leadership, and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. Laurea provides examination retake dates. Students must register for these examinations no later than 10 days before the retake date. A failed exam or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt." (Laurea degree regulations.)

All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. If Ouriginal is used when assignments are checked, the lecturer will inform the students of this.

Lisätiedot

Tietojenkäsittelyn koulutusten opetussuunnitelmiin tulee muutos vuodesta 2025 alkaen, joka koskettaa niitä, jotka eivät ole suorittaneet opintojaksoa viimeistään kevätlukukaudella 2026*. Opintojakson tilalle tulee ND00CC09 Service Design Process 5 op. Lisäksi opiskelijalle hopsataan projektiosuus. Sovithan hops-muutoksesta opettajatuutorisi kansssa. Vaihtoehtoisesti voit suorittaa opintojakson R0216 Service Design liiketalouden koulutuksen opintototeutuksella. (*Tarkistathan tarjonnan, sillä muutokset ajoituksissa mahdollisia)

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Arviointiasteikko

H-5

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Arviointiasteikko

H-5

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Toteutustapa

The study unit is completed independently following a schedule for returning assignments / by a given deadline. Self-direction is required. The study unit does not include meetings except an informational kick-off in Zoom. You will work online, both individually and in teams, and actively participate in online discussions and carry out assignments. You will study in a Canvas learning environment which includes learning material and assignments/tests. You will not receive individual feedback for assignments: feedback is based on checking the accuracy of the assignments and giving out model answers after the assignments have been returned.

Aika ja paikka

Kick-off in the beginning of the course in Zoom.
Date and time: March 4th at 9-10.30.

Oppimateriaali ja suositeltava kirjallisuus

The literature and other resources are available in Canvas.

Toteutuksen valinnaiset suoritustavat

According to the degree regulations "Students are entitled to apply for recognition of prior learning regardless of where, when and how the competence has been acquired. At Laurea, there are two different procedures for the recognition and accreditation of prior learning: a) accreditation of prior learning (competence acquired in higher education studies at another institution) and b) demonstration of competence (competence acquired in other ways). The recognition and accreditation of prior learning is initiated by the student themselves. The student is responsible for demonstrating and verifying their competence. The student is entitled to guidance for the recognition and accreditation of their competence." Further information in the student intranet.

You may also assess work-based learning as a way to acquire the competence needed. Read more in the student intranet.

Toteutuksen tärkeät päivämäärät

Based on the degree regulations the student accepted for the implementation is required to confirm his/her participation by showing activity at the start of the study in the following way:

In accordance with the degree regulations (2024), those who have been accepted for the study unit must confirm their participation by concluding the first module Social Responsibility by the due date (TBD). If the student does not confirm participation by acting in this way, his registration for the implementation will be rejected.

Opiskelijan ajankäyttö ja kuormitus

5 ECTS = 135 hours of student work

Workload of the study is measured in a way that to acquire the goal competence of the study, one credit corresponds to an average of 26.7 hours of work done by the student. The actual time needed varies e.g. according to prior competence.

Sisältö ja sen jaksotus

There are no contact lessons (except information kick-off) during this study unit. You will work online, both individually and in teams, and actively participate in online discussions and carry out assignments.

1. Our Earth, individual work

What is biodiversity? How is it influenced by my footprint? What choices do I have?

All our actions have an effect on the environment but what are the main threats the world is facing?

In the first part of our study unit you will explore the environmental challenges the world is facing.


2. Social Responsibility, individual work

Organizations around the world are becoming increasingly aware of the need for socially responsible behavior. A socially responsible organization has a good reputation, is able to attract and retain workers and customers, and is able to maintain its employees' morale and commitment.

ISO 26000 provides guidance for all types of organisations on concepts, terms, definitions, principles, and the core issues of social responsibility. GRI reporting system helps the companies to communicate the impact of business on critical sustainability issues.

3. Economic Responsibility, individual work

Organisations have economic responsibilities to their stakeholders: investors, employees and customers. Profitability is important as well as transparency in giving information about how the organisation is run.

GDP is a widely-used indicator of a nations' economic success. What are the shortcomings of this measure? Is it actually a good indicator of well-being?

What is HDI? What are externalities? You will learn to define these in this third part of the study unit.

4. CSR Report, team work

You will now summarize everything you have learned so far.

In teams you will write a report where you describe the environmental, social and economic responsibilities including circular economy of an organisation of your choice. Find / choose a small- or medium-sized company (SME*), interview a company representative and describe the company’s best practices in the above areas (environmental, social and economic).

Feel free to include photographs showing examples of innovative practices. Your final report, excluding pictures, should be 5-10 pages.

Lisätietoja opiskelijoille

The study unit corresponds to the requirements of Bachelor´s level education.

The prerequisite for participation is always that the possible competence prerequisites according to the curriculum (previous study or similar competence) are fulfilled. The student is responsible for taking into account the prerequisite conditions.

The quality of the study unit implementation has been assessed and the self-evaluation report is available for example in Canvas or Teams.

Arviointiasteikko

H-5

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Toteutustapa

This implementation consists of two separate parts. The first part (Theory section) is a prerequisite for the second part (Project section).

The Theory section must be completed during the period 17.2.-23.3. and needs to be completed before taking the Project section. It is completed independently in Canvas.

The Project section starts with a kick-off in Zoom on 31.3. and ends on 26.5. with final presentations. All the meetings are in Zoom (see detailed schedule in Pakki and/or Canvas).

Self and peer assessments will be completed after the last meeting.

Oppimateriaali ja suositeltava kirjallisuus

Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.

Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields

Toteutuksen valinnaiset suoritustavat

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Työelämäyhteistyö ja/tai TKI

The project section consists of a Service Design project for a project partner.
Student teams (5-6 persons per team) develop a service concept following the service design process.

Toteutuksen tärkeät päivämäärät

THEORY SECTION (17.2. - 23.3.):
needs to be completed before taking the the Project section.
The theory section covers the service design process (Double Diamond), methods and tools, and includes 5 tests (Quizzes) to be taken individually. All tests can be taken at the student's own pace during the given time frame. In order to pass the theory section, a minimum total point score has to be achieved before the project section starts (see details in Canvas). Only students who have passed the theory part will be admitted to the project part.

PROJECT SECTION (31.3. - 26.5.):
will be conducted online according to a pre-defined schedule (see details in Canvas). The project part requires active teamwork, including co-creation. Participation to the project kick off (31.3.) is essential.

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrollment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.”

Kansainvälisyys toteutuksella

The study unit is implemented in English.
The study unit is suitable for exchange students.

Opiskelijan ajankäyttö ja kuormitus

THEORY SECTION
This part is 3 ects which equals to approximately 81 hours of studying.
Work is done individually.

PROJECT SECTION
This part is 7 ects which equals to approximately 189 hours of studying.
Most of the work is done in teams.

Sisältö ja sen jaksotus

Both the theory and project parts follow the Double Diamond service design process model: Discover, Define, Develop, Deliver. Each phase will be introduced and teams will apply them to practice during the project.

Lisätietoja opiskelijoille

The study unit corresponds to the requirements of Bachelor's level education.

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies, Alternatively, the teacher can specify a different manner for the student to confirm that they intend to participate in the studies. The completion of these measures can be required within a week of the studies having begun. The application of the aforementioned approach requires that the teacher notifies the students accepted to the study unit of the practice and that the practice is specifically mentioned in the study unit’s implementation plan.

If the student has a justified reason for not attending the first contact teaching session or for not notifying the teacher of their intention to be involved in studies in the manner required by the teacher, the student must contact the responsible teacher to agree on participation in the studies. Their registration for the study unit will be rejected, of the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified, Another student who is in line for the study unit can be selected in their place."

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

THEORY SECTION: 3 ects
Individual assignments, 5 Quizzes in Canvas, scale 1-5

PROJECT SECTION: 7 ects
Team assignment: service concept and service design portfolio, scale 1-5
Self- and peer assessment, instructor assessment.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork, skills, leadership, and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes


All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information.

Lisätiedot

Tietojenkäsittelyn koulutusten opetussuunnitelmiin tulee muutos vuodesta 2025 alkaen, joka koskettaa niitä, jotka eivät ole suorittaneet opintojaksoa viimeistään kevätlukukaudella 2026*. Opintojakson tilalle tulee ND00CC09 Service Design Process 5 op. Lisäksi opiskelijalle hopsataan projektiosuus. Sovithan hops-muutoksesta opettajatuutorisi kansssa. Vaihtoehtoisesti voit suorittaa opintojakson R0216 Service Design liiketalouden koulutuksen opintototeutuksella. (*Tarkistathan tarjonnan, sillä muutokset ajoituksissa mahdollisia)

Osaamistavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Toteutustapa

The study unit is conducted online and does not require attendance on campus. The study unit consists of two parts: Theory part and Project part.

The Theory part runs through 11.2.2025 – 23.3.2025.
The Theory part (3ECTS) is completed independently following a schedule by a given deadline. Self-direction is required. You will study the theory in a Canvas learning environment which includes learning material and tests.

Please Note! Completing the Theory part and all the tests in it is a prerequisite for attending the second part, The Project part.

The Project part runs through 25.3.2025 – 13.5.2025
The Project part (7ECTS) is an online Design Sprint, which includes a service design project based on a real-life design challenge. Design Sprint is divided in Pre-Sprint, Sprint and After Sprint sections. We will use Canvas, digital co-creation tool Miro and Zoom. This includes scheduled guidance online: other than Q&A sessions are recorded and can be viewed on Canvas afterwards. The Design Sprint Project is done in teams and requires active participation and commitment to interactive studying. In addition to the guided sessions, please prepare yourself also for intensive teamwork in-between the sessions!

You will receive feedback for the project from the teacher during the project. Working life and peer feedback is utilized when presenting your teamwork results. For the project we will use Canvas learning environment, digital co-creation tool MIRO for collaborative online group work and Zoom for guidance sessions. In Miro you will have a set of templates that guide you through the project tasks.

Course sessions, (please note the mandatory sessions):
Theory part begins
11.2. at 16.30-19.00 in Zoom: Service Design study unit Kick-off (this session is mandatory. By attending the first session you will confirm your participation on this study unit!)

Project part begins
Pre-Sprint
25.3. at 16.30-19.00 in Zoom: Pre-Sprint Kick-Off, Project partner present, Customer insight & instructions for the problem interviews, personas and customer journeys, interview planning, MANDATORY (the project teams are confirmed at this session)

Sprint, guidance Q&A sessions
8.4. at 16.30-19.00 Zoom Design Sprint days info, Q&A, project partner present
9.4. at 16.30-19.00 Zoom Q&A session
15.4. at 16.30-19.00 Zoom Q&A session
16.4. at 16.30-19.00 Zoom Q&A session
22.4. at 16.30-19.00 Zoom Q&A session

After Sprint
6.5. at 16.30-19.00 Pitching Presentations
7.5. at 16.30-19.00 Pitching Presentations

Oppimateriaali ja suositeltava kirjallisuus

Stickdorn M., Hormess M., Lawrence A. & Schneider J. 2018. This is service design doing. Sebastopol: O’Reilly.
Ebook: https://laurea.finna.fi/Record/nelli01.4100000002045871?sid=2956837188

Knapp, J., Zeratsky, J. & Kowitz, B. 2016. Sprint: How to solve big problems and test new ideas in just five days. New York: Simon & Schuster.
Ebook: https://laurea.finna.fi/Record/3amk.87746?sid=2956838418

Toteutuksen valinnaiset suoritustavat

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

More info online https://laureauas.sharepoint.com/sites/studentFin_opintojensuunnittelu/SitePages/Osaamisen-tunnistaminen-ja-tunnustaminen.aspx

Työelämäyhteistyö ja/tai TKI

In Project part there will be a Service Design Project for a partner organization. Partner organization will be present at Project Kick-off, Sprint info and for Pitch Presentations.

Student in teams of 6 persons will develop a service concept following the design sprint process.

Toteutuksen tärkeät päivämäärät

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrollment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.”

Kansainvälisyys toteutuksella

The study unit is suitable for exchange students.

Opiskelijan ajankäyttö ja kuormitus

THEORY PART
The theory part is 3 ECTS which equals approximately 81h of studying.
Work is done individually, self-direction is required.

PROJECT PART
The project part is 7 ECTS which equals approximately 189 h of studying.
The project will be done in teams. Experience in study unit teamwork online is required.

Sisältö ja sen jaksotus

THEORY PART 11.2.2025 – 23.3.2025.
The theory covers service design process (Double Diamond), service design principles, tools and methods. Theory part includes five tests which are done individually. All test can be taken at student's own pace and the tests need to be passed before the project part begins.

PROJECT PART 25.3.2025 – 13.5.2025
Students in teams will conduct a service design project using a Design Sprint process for partner organization. In project you will use the tools and methods presented in theory section: e.g. desk research, interview planning and interviews, personas and customer journeys, ideation, prototyping and validating your ideas. We will use Canvas and digital co-creation tool Miro for team collaboration and Zoom for guidance sessions.

Project includes:
Pre -Sprint 25.3.-7.4. (desk and field research)
Sprint 8.4.-22.4. (Design Sprint process)
After Sprint 28.4.- 13.5. (Pitch Presentations and finalizing service concept)

Lisätietoja opiskelijoille

The study unit corresponds to the requirements of Bachelor's level education.

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies, Alternatively, the teacher can specify a different manner for the student to confirm that they intend to participate in the studies. The completion of these measures can be required within a week of the studies having begun. The application of the aforementioned approach requires that the teacher notifies the students accepted to the study unit of the practice and that the practice is specifically mentioned in the study unit’s implementation plan.

If the student has a justified reason for not attending the first contact teaching session or for not notifying the teacher of their intention to be involved in studies in the manner required by the teacher, the student must contact the responsible teacher to agree on participation in the studies. Their registration for the study unit will be rejected, of the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified, Another student who is in line for the study unit can be selected in their place."

The quality of the study unit implementation has been assessed and the self-evaluation report is available in Canvas.

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

THEORY PART: 3ECTS
Fully automated including individual assignments, 5 Quizzes on Canvas, scale 1-5.

PROJECT PART: 7ECTS
Interactive online part, team assignments: Pitch presentation and Design Sprint Portfolio. Scale 1-5.
The Design Sprint process and the outcomes of the project (Pitch presentation and Design Sprint Portfolio) are evaluated by the lecturers. For the Pitch presentations teams will receive feedback from partner organization, peers and lecturers.
BuddyCheck will be used for teamwork feedback at the end of the course.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork, skills, leadership, and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit." (Laurea degree regulations.)

All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. If Ouriginal is used when assignments are checked, the lecturer will inform the students of this.

Lisätiedot

Tietojenkäsittelyn koulutusten opetussuunnitelmiin tulee muutos vuodesta 2025 alkaen, joka koskettaa niitä, jotka eivät ole suorittaneet opintojaksoa viimeistään kevätlukukaudella 2026*. Opintojakson tilalle tulee ND00CC09 Service Design Process 5 op. Lisäksi opiskelijalle hopsataan projektiosuus. Sovithan hops-muutoksesta opettajatuutorisi kansssa. Vaihtoehtoisesti voit suorittaa opintojakson R0216 Service Design liiketalouden koulutuksen opintototeutuksella. (*Tarkistathan tarjonnan, sillä muutokset ajoituksissa mahdollisia)

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Arviointiasteikko

H-5

Lisätiedot

The learning outcomes of the study unit/project are evaluated based on the requirement level 2 of Laurea's common evaluation criteria.

Osaamistavoitteet

Opiskelija osaa
- esittää perusteltuja työelämää koskevia kehittämisehdotuksia
- käsitteellistää työelämän ilmiöitä tutkittuun tietoon perustuen
- käyttää sopivia tutkimus- ja kehittämismenetelmiä uuden tiedon tuottamiseksi
- toimia kehittämishankkeissa yhteistoiminnallisesti ja vastuullisesti työelämän ja muiden yhteistyökumppanien kanssa
- arvioida omaa toimintaansa ja omia ratkaisujaan kriittisesti
- hallita kokonaisuuksia sekä esittää asiansa loogisesti ja perustellen

Toteutustapa

Opinnäytetyö toteutetaan kolmen kuukauden aikana.
Opiskelijat tuottavat testattuja ratkaisuehdotuksia toimeksiantajalle, työskentelystä kirjoitetaan opinnäytetyöraportti.
Kehittämisen tuloksena ja tuotoksena on tavoitteena saavuttaa paras mahdollinen asiakasymmärrys, jonka perusteella ideoidaan ja kehitetään palvelukonsepti ja prototyyppi.

Toimeksiantaja voi olla Laurean avainkumppani tai muu taho (yksityinen/julkinen toimija, järjestö). Opiskelijatiimi voi hankkia toimeksiantajan itse. Opiskelijatiimin koko on 2-3 opiskelijaa.

Design Sprint -opinnäytetyön vaiheet:

1. Opinnäytetyön toimeksianto
2. Pre-sprint (asiakasymmärryksen kerääminen)
3. Sprinttiviikko (kehitystyö ja ratkaisun esittely toimeksiantajalle)
4. Ratkaisun testaus
5. Opponointi
6. Kypsyysnäyte
7. Loppuesitykset

Opinnäytetyöraporttia kirjoitetaan jokaisessa vaiheessa. Opinnäytetyö tehdään tiimityönä.

Opintojakson osaamistavoitteet, kts. opinnäytetyön osaamistavoitteet

Opiskelija osaa
- esittää perusteltuja työelämää koskevia kehittämisehdotuksia
- käsitteellistää työelämän ilmiöitä tutkittuun tietoon perustuen
- käyttää sopivia tutkimus- ja kehittämismenetelmiä uuden tiedon tuottamiseksi
- toimia kehittämishankkeissa yhteistoiminnallisesti ja vastuullisesti työelämän ja muiden yhteistyökumppanien kanssa
- arvioida omaa toimintaansa ja omia ratkaisujaan kriittisesti
- hallita kokonaisuuksia sekä esittää asiansa loogisesti ja perustellen

Toteutuksen tärkeät päivämäärät

Aikataulu päivittyy myöhemmin.

Sisältö ja sen jaksotus

Design Sprint -opinnäytetyön vaiheet:

1. perehdytys + tietoperustan koonti
2. sprinttiviikon workshop: toiminnallisen opinnäytetyön tulokset ja tuotos, Niin sanottu toteutusvaihe: palvelukonsepti ja sen asiakaalla testattu konkreettinen prototyyppi ratkaisuehdotuksena
3. opinnäytetyön julkaisuvaihe, tietoperustan koontivaiheessa aloitetun opinnäytetyöraportin kirjoittamisen jatkaminen ja tarvittaessa prototyypin testauksen ja lopullisten valintojen ja päätösten validointi ja arviointi, jatkokehitysehdotusten esittäminen

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

Opinnäytetyössä käytetään Laurean opinnäytetyön arviointikriteerejä.

Lisätiedot

Opinnäytetyö arvioidaan opinnäytetyöohjeiston kriteereiden mukaisesti.

Opinnäytetyön pääset aloittamaan tehtyäsi Canvasissaaiheanalyysin, jonka jälkeen sinut lisätään opinnäytetyön opinnon toteutukselle. Katso ohjeet opiskelijaintrasta opinnäytetyön aloittamisesta.

Osaamistavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Toteutustapa

The course requires much work and active intensive teamwork through the whole project part. Please make sure you have reserved full days for this course. During project phase we do not accept any absence. PRESENCE and active role in project work is MANDATORY. If you want to reserve a spot in project part you have to be present during project kick-off and take active role in every meeting. THIS IS A VERY INTENSIVE course and YOU NEED TO RESERVE OVER 200h FOR IT.

This is an online implementation consisting of two separate parts. The first Theory section 1 is a prerequisite for the second Project section 2.

The Theory section 1 (online) Theory needs to be completed before taking the Project section.

Theory Part 1 (online) runs through 15.1. -25.2.2025 and needs to be completed before participating in the Project Part 2. Theory part is done online individually and you can study the contents at your own pace. However, it is recommended to proceed according to the course schedule in order to make sure you will finalize this part of the study unit by 25.2.2025

The Project section 2 (online)

YOU ARE REQUIRED TO BE FULLY COMMITTED AND TAKE ACTIVE ROLE IN TEAMWORK. ALL MEETING DAYS ARE MANDATORY AND YOU WILL WORK ON A PROJECT WITH YOUR TEAM VERY INTENSIVELY DURING 26.2 -24.4.

This part of the course includes a real life project. The project will be done in multidisciplinary teams. The Project Part 2 (online) starts in March and a joint kick-off is held online on 26.2. This part ends on 23.4. with final pitch presentations. You and your team will work according to the given timeline and submit your team’s assignments by the given deadlines in each phase.

Aika ja paikka

The Theory section during 15.1.-26.2.2023 is an online course, which includes learning of service design process (Double Diamond), methods and tools in Canvas learning environment. You will study this part independently.

The Project section during 26.2.-23.4.2023 is an online course, which includes a service design project as team work, based on a real-life design challenge. We will work in the virtual learning environment Canvas. YOU ARE REQUIRED TO BE FULLY COMMITTED AND TAKE ACTIVE ROLE IN TEAMWORK. ALL MEETING DAYS ARE MANDATORY AND YOU WILL WORK ON A PROJECT WITH YOUR TEAM VERY INTENSIVELY.

The project kick-off will be held on 26.2.2025. The participation is MANDATORY. VERY IMPORTANT NOTE: If you are absent from kick-off you will not be able to participate in the project part of this course.

MANDATORY class sessions: 26.2, 19.3, 26.3, 9.4 and 23.4.
Please note: You can miss only 1 time (except kick-off) to complete the project part!

Project part of the course is a very intensive time which requires an active attendance in group meetings and much work. Make sure you reserve enough time and you are able to devote your time fully.

Oppimateriaali ja suositeltava kirjallisuus

Stickdorn M., Hormess M., Lawrence A. & Schneider J. 2018. This is service design doing. Sebastopol: O’Reilly.

Ebook: https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields

Toteutuksen valinnaiset suoritustavat

Theory section: no alternatives

Project section:
A prior knowledge and competence in an applied service design project can be manifested through alternative methods. For example, as a detailed 12-15 page project report which includes the project partners' evaluations. For further consultation, please be in touch with the instructor.

Työelämäyhteistyö ja/tai TKI

Project section:
Service Design project for company x to be confirmed.
Student teams (5-6 persons per team) will develop a service concept for company x.

Toteutuksen tärkeät päivämäärät

THEORY SECTION 1

Theory needs to be completed before taking the Project section.
The theory section covers service design process (Double Diamond), methods and tools, and includes various tasks and tests to be taken individually. All tests can be taken at the student's own pace and need to be passed. All assignments must be submitted and passed.

PROJECT SECTION 2

Service Design project will be conducted in 4 development phases, which are based on pre-defined schedule.

YOU ARE REQUIRED TO BE FULLY COMMITTED AND TAKE ACTIVE ROLE IN TEAMWORK. ALL CLASS MEETINGS ARE MANDATORY AND YOU WILL WORK ON A PROJECT WITH YOUR TEAM VERY INTENSIVELY.

Kansainvälisyys toteutuksella

Theory and Project section: execution in English.
The study unit is suitable for exchange students.

Opiskelijan ajankäyttö ja kuormitus

THEORY SECTION 3 ECTS
The course is 3 ects which equals approximately 81 h of studying.
Work is done individually.

PROJECT SECTION 7 ECTS
The course is 7 ects which equals approximately 189 h of studying.
Most of the work will be done in teams.
The tasks are scheduled in phases throughout the course.

Sisältö ja sen jaksotus

THEORY SECTION 1

Theory needs to be completed before taking the Project section.
The theory section covers service design process (Double Diamond), methods and tools, and includes various tasks and tests to be taken individually. All tests can be taken at the student's own pace and need to be passed. All assignments must be submitted and passed.

PROJECT SECTION 2

Service Design project will be conducted in 4 development phases, which are based on pre-defined schedule.

Lisätietoja opiskelijoille

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations)

In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

THEORY SECTION: 3 ects
Individual assignments, Quiz and other individual tasks on Canvas, scale 1-5

PROJECT SECTION: 7 ects
Team assignment: service concept and service design portfolio, scale 1-5
Self- and peer assessment, instructor assessment.

The evaluation is based on Laurea's evaluation criteria level 2

Arviointikriteerit, tyydyttävä (1-2)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
– report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– act independently taking into account the operating environment
– take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– describe the significance of his/her actions for successful co-operation
– describe his/her competence in relation to the learning outcomes

Arviointikriteerit, hyvä (3-4)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– critically evaluate information and justify their actions with science-based knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– propose creative solutions at work
– promote professional co-operation and enhance customer and partner relationships
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– act in a manner that promotes the team’s entrepreneurial and responsible approach to work
-describe the development of his/her competence in relation to the learning outcomes

Arviointikriteerit, kiitettävä (5)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
– anticipate needs of customers and/or co-operation partners
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– evaluate and develop the team’s entrepreneurial and responsible approach to work
– evaluate the possibilities for utilising competence and plan his/her personal development and development of the team

Lisätiedot

Tietojenkäsittelyn koulutusten opetussuunnitelmiin tulee muutos vuodesta 2025 alkaen, joka koskettaa niitä, jotka eivät ole suorittaneet opintojaksoa viimeistään kevätlukukaudella 2026*. Opintojakson tilalle tulee ND00CC09 Service Design Process 5 op. Lisäksi opiskelijalle hopsataan projektiosuus. Sovithan hops-muutoksesta opettajatuutorisi kansssa. Vaihtoehtoisesti voit suorittaa opintojakson R0216 Service Design liiketalouden koulutuksen opintototeutuksella. (*Tarkistathan tarjonnan, sillä muutokset ajoituksissa mahdollisia)

Osaamistavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Toteutustapa

The course requires much work and active intensive teamwork through the whole project part. Please make sure you have reserved full days for this course. During project phase we do not accept any absence. PRESENCE and active role in project work is MANDATORY. If you want to reserve a spot in project part you have to be present during project kick-off and take active role in every meeting. THIS IS A VERY INTENSIVE course and YOU NEED TO RESERVE OVER 200h FOR IT.

This is an online implementation consisting of two separate parts. The first Theory section is a prerequisite for the second Project section.

The Theory section (online) Theory needs to be completed before taking the Project section.

Theory Part (online) runs through 13.1. -2.2.2025 and needs to be completed before participating in the Project Part . Theory part is done online individually and you can study the contents at your own pace. However, it is recommended to proceed according to the course schedule in order to make sure you will finalize this part of the study unit by 2.2.2025

The Project section 2 (online)

YOU ARE REQUIRED TO BE FULLY COMMITTED AND TAKE ACTIVE ROLE IN TEAMWORK. ALL MEETING DAYS ARE MANDATORY AND YOU WILL WORK ON A PROJECT WITH YOUR TEAM VERY INTENSIVELY DURING 10.2 -7.4.2025

This part of the course includes a real life project. The project will be done in multidisciplinary teams. The Project Part (online) starts in February and a joint kick-off is held online on 10.2. This part ends on 7.4. with final pitch presentations. You and your team will work according to the given timeline and submit your team’s assignments by the given deadlines in each phase.

Aika ja paikka

The Theory section during 13.1. - 2.2.2025 is an online course, which includes learning of service design process (Double Diamond), methods and tools in Canvas learning environment. You will study this part independently.

The Project section during 10.2.-7.4.2025 is an online course, which includes a service design project as team work, based on a real-life design challenge for Assembly, https://assembly.org/en

We will work in the virtual learning environment Canvas. YOU ARE REQUIRED TO BE FULLY COMMITTED AND TAKE ACTIVE ROLE IN TEAMWORK. ALL MEETING DAYS ARE MANDATORY AND YOU WILL WORK ON A PROJECT WITH YOUR TEAM VERY INTENSIVELY.

The project kick-off will be held on 10.2.2025. The participation is MANDATORY. VERY IMPORTANT NOTE: If you are absent from kick-off you will not be able to participate in the project part of this course.

MANDATORY class sessions: 10.2, 17.2, 3.3, 10.3, 31.3, 7.4. (short study unit info on 13.1. is optional)
Please note: You can miss only 1 time (except kick-off) to complete the project part!

Project part of the course is a very intensive time which requires an active attendance in group meetings and much work. Make sure you reserve enough time and you are able to devote your time fully.

Oppimateriaali ja suositeltava kirjallisuus

Stickdorn M., Hormess M., Lawrence A. & Schneider J. 2018. This is service design doing. Sebastopol: O’Reilly.

Ebook: https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields

Toteutuksen valinnaiset suoritustavat

According to degree regulations “All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit student intranet.

Theory section: no alternatives

Project section:
A prior knowledge and competence in an applied service design project can be manifested through alternative methods. For example, you can join demostration of competence process (please check instructions from student intranet) or as a detailed 12-15 page project report which includes the project partners' evaluations. For further consultation, please be in touch with the instructor.

Työelämäyhteistyö ja/tai TKI

Project section:
Service Design project is done for Assembly, https://assembly.org/en

Student teams (5-6 persons per team) will develop a service concept for Assembly.

Toteutuksen tärkeät päivämäärät

THEORY SECTION

Theory needs to be completed before taking the Project section during 13.1. - 2.2.2025.
The theory section covers service design process (Double Diamond), methods and tools, and includes various tasks and tests to be taken individually. All tests can be taken at the student's own pace and need to be passed. All assignments must be submitted and passed.

PROJECT SECTION

Service Design project will be conducted in 4 development phases, which are based on pre-defined schedule.
Contact sessions: mandatory: 10.2, 17.2, 3.3, 10.3, 31.3, 7.4. (short study unit info on 13.1. is optional)

YOU ARE REQUIRED TO BE FULLY COMMITTED AND TAKE ACTIVE ROLE IN TEAMWORK. ALL CLASS MEETINGS ARE MANDATORY AND YOU WILL WORK ON A PROJECT WITH YOUR TEAM VERY INTENSIVELY.

Kansainvälisyys toteutuksella

Theory and Project section: execution in English.
The study unit is suitable for exchange students, on condition exchange student is able to join in course mandatory contact sessions.

Opiskelijan ajankäyttö ja kuormitus

THEORY SECTION 3 ECTS
The course is 3 ects which equals approximately 81 h of studying.
Work is done individually.

PROJECT SECTION 7 ECTS
The course is 7 ects which equals approximately 189 h of studying.
Most of the work will be done in teams.
The tasks are scheduled in phases throughout the course.

Sisältö ja sen jaksotus

THEORY SECTION

Theory needs to be completed before taking the Project section.
The theory section covers service design process (Double Diamond), methods and tools, and includes various tasks and tests to be taken individually. All tests can be taken at the student's own pace and need to be passed. All assignments must be submitted and passed.

PROJECT SECTION

Service Design project will be conducted in 4 development phases, which are based on pre-defined schedule.

Lisätietoja opiskelijoille

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations)

In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

THEORY SECTION: 3 ects
Individual assignments, Quiz and other individual tasks on Canvas, scale 1-5

PROJECT SECTION: 7 ects
Team assignment: service concept and service design portfolio, scale 1-5
Self- and peer assessment, instructor assessment.

The evaluation is based on Laurea's evaluation criteria level 2 and the project specific evaluation criteria.

Arviointikriteerit, tyydyttävä (1-2)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
– report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– act independently taking into account the operating environment
– take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– describe the significance of his/her actions for successful co-operation
– describe his/her competence in relation to the learning outcomes

Arviointikriteerit, hyvä (3-4)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– critically evaluate information and justify their actions with science-based knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– propose creative solutions at work
– promote professional co-operation and enhance customer and partner relationships
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– act in a manner that promotes the team’s entrepreneurial and responsible approach to work
-describe the development of his/her competence in relation to the learning outcomes

Arviointikriteerit, kiitettävä (5)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
– anticipate needs of customers and/or co-operation partners
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– evaluate and develop the team’s entrepreneurial and responsible approach to work
– evaluate the possibilities for utilising competence and plan his/her personal development and development of the team

Lisätiedot

Tietojenkäsittelyn koulutusten opetussuunnitelmiin tulee muutos vuodesta 2025 alkaen, joka koskettaa niitä, jotka eivät ole suorittaneet opintojaksoa viimeistään kevätlukukaudella 2026*. Opintojakson tilalle tulee ND00CC09 Service Design Process 5 op. Lisäksi opiskelijalle hopsataan projektiosuus. Sovithan hops-muutoksesta opettajatuutorisi kansssa. Vaihtoehtoisesti voit suorittaa opintojakson R0216 Service Design liiketalouden koulutuksen opintototeutuksella. (*Tarkistathan tarjonnan, sillä muutokset ajoituksissa mahdollisia)

Osaamistavoitteet

The student is able to
- analyze environmental, social and economic responsibilities in service business
- develop sustainable practises in organisations

Toteutustapa

The study unit is completed independently following a schedule for returning assignments / by a given deadline. Self-direction is required. The study unit does not include meetings. You will work online, both individually and in teams, and actively participate in online discussions and carry out assignments. You will study in a Canvas learning environment which includes learning material and assignments/tests. You will not receive individual feedback for assignments: feedback is based on checking the accuracy of the assignments and giving out model answers after the assignments have been returned.

Oppimateriaali ja suositeltava kirjallisuus

The literature and other resources are available in Canvas.

Toteutuksen valinnaiset suoritustavat

According to the degree regulations (2024), "Students are entitled to apply for recognition of prior learning regardless of where, when and how the competence has been acquired. At Laurea, there are two different procedures for the recognition and accreditation of prior learning: a) accreditation of prior learning (competence acquired in higher education studies at another institution) and b) demonstration of competence (competence acquired in other ways). The recognition and accreditation of prior learning is initiated by the student themselves. The student is responsible for demonstrating and verifying their competence. The student is entitled to guidance for the recognition and accreditation of their competence." Further information in the student intranet.

You may also assess work-based learning as a way to acquire the competence needed. Read more in the student intranet.

Toteutuksen tärkeät päivämäärät

Based on the degree regulations (2024), the student accepted for the implementation is required to confirm his/her participation by showing activity at the start of the study in the following way:

In accordance with the degree regulations (2024), those who have been accepted for the study unit must confirm their participation by concluding the first module Social Responsibility by the due date (TBD). If the student does not confirm participation by acting in this way, his registration for the implementation will be rejected.