Opinto-opas

Osaamistavoitteet

The student is able to
- describe the different economic, social and ecological factors and megatrends affecting the global economy*
- explain the structure of the economy and the different economic policies in a global framework
- describe the history and drivers of international trade
- identify international actors in the global economy

*The verb 'recognize' has been replaced effective 1st of August 2024.

Arviointiasteikko

H-5

Lisätiedot

The last study unit implementation for security, safety and risk management students will be arranges on spring semester 2025. In case you have not completed the study unit latest by then, you can attend the study unit implementation targeted for the business management students.

Osaamistavoitteet

The student is able to
- describe the opportunities, operators and networks in the business environment*
- define the functions, processes and IT systems of an organization
- define the core and supporting processes of an organization
- apply the concept of value chain and customer driven value creation in process development
- assess the financial and operational performance of logistics as part of the supply chain management

*The verb 'recognize' has been replaced effective 1st of August 2024.

Toteutustapa

Online course, at your own speed.

Aika ja paikka

Online, 28.10.2024 - 19.1.2025.

Oppimateriaali ja suositeltava kirjallisuus

Online, in Canvas -platform.

Toteutuksen valinnaiset suoritustavat

Recognition of prior learning (5 page report based on the learning objectives of the course).

Työelämäyhteistyö ja/tai TKI

-

Kansainvälisyys toteutuksella

Exchange students welcome.

Opiskelijan ajankäyttö ja kuormitus

-Flexible schedule.

Sisältö ja sen jaksotus

See Canvas for details.

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

See Canvas for details.

Osaamistavoitteet

The student is able to
- design and implement web sites using fundamental web development tools and techniques
- design, create, and publish www content
- design and implement web site layouts according to customer needs
- evaluate web site development needs

Toteutustapa

Conducted using Zoom live and / recorded session

Structure of the World Wide Web
Planning of the site:
contents (manuscript for a web site)
the graphic appearance
the technical structure
Realisation of the site:
basics for html language
CSS style definition
Utilising of Front-End frameworks (f.ex. Bootstrap)
acquisition process of the domain hosting services
transfer of the site to the server (ftp)

31.10.2024 16.00 - 18.00 External room : Etäyhteys
07.11.2024 16.00 - 18.00 External room : Etäyhteys
14.11.2024 16.00 - 18.00 External room : Etäyhteys
21.11.2024 16.00 - 18.00 External room : Etäyhteys
28.11.2024 16.00 - 18.00 External room : Etäyhteys
05.12.2024 16.00 - 18.00 External room : Etäyhteys
12.12.2024 16.00 - 18.00 External room : Etäyhteys

Aika ja paikka

31.10.2024 16.00 - 18.00 External room : Etäyhteys
07.11.2024 16.00 - 18.00 External room : Etäyhteys
14.11.2024 16.00 - 18.00 External room : Etäyhteys
21.11.2024 16.00 - 18.00 External room : Etäyhteys
28.11.2024 16.00 - 18.00 External room : Etäyhteys
05.12.2024 16.00 - 18.00 External room : Etäyhteys
12.12.2024 16.00 - 18.00 External room : Etäyhteys

Toteutuksen valinnaiset suoritustavat

According to the degree regulations “all students are entitled to demonstrate their competence. The
recognition and accreditation of prior competence is initiated by the students themselves. The
competence is recognised and accredited by the teacher responsible for the module or study unit or
another person designated by the director of the UAS unit. The assessment is carried out according to the
same criteria and grading scale as that adopted for the corresponding study unit.”

Työelämäyhteistyö ja/tai TKI

No Co-operation with working life and/or RDI

Sisältö ja sen jaksotus

Structure of the World Wide Web
Planning of the site:
contents (manuscript for a web site)
the graphic appearance
the technical structure
Realisation of the site:
basics for html language
CSS style definition
Utilising of Front-End frameworks (f.ex. Bootstrap)
acquisition process of the domain hosting services
transfer of the site to the server (ftp)

Lisätietoja opiskelijoille

According to the degree regulations (section 18) “students must be present in the first contact session or
notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the
first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the
study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies
the lecturer can also specify some other way than participation on an online meeting what is required
from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice
president, education 7/2019)

Arviointiasteikko

Hyväksytty/Hylätty

Arviointimenetelmät ja arvioinnin perusteet

Grade 0-5
1-2
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
- work under guidance using the skills and methods learned
- interact with customers and/or cooperation partners
- receive guidance
GROUP WORK, MANAGEMENT AND RESPONSIBILITY
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules

3-4
PROFESSIONAL DATABASE, INFORMATION SEARCH AND REPORTING
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner

PROFESSIONAL ACTIVITIES AND DEVELOPMENT OF WORKING LIFE
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it

GROUP WORK, MANAGEMENT AND RESPONSIBILITY
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct

5
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
- use professional concepts Extensively
- compare and choose relevant information
- report and communicate in a professional manner

PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance

TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned plan and evaluate their work, taking safety and/or ethical aspects into consideration

Osaamistavoitteet

The student is able to:
- speak and understand Finnish in very basic and familiar everyday situations
- find information in very short texts and write simple messages
- use some of the basic grammar structures
- become familiar with Finnish cultural manners and customs
- reach the target level of A1.1 in the Common European Framework of Reference for Languages

Toteutustapa

The course will have lessons between xxx It's aiming at basic knowledge of Finnish grammar and vocabulary to guarantee that the students will be able to speak and understand Finnish in very basic everyday situations. The target level is A1.1. in the Common European Framework of Refrence for Languages. NOTICE! THE STUDENTS HAVE TO BE PRESENT AT THE 1ST SESSION OR INFORM THE TEACHER IN ADVANCE ON THEIR ABSENCE. Otherwise they may loose their place at the course.

Aika ja paikka

Leppävaara campus. NOTICE! THE STUDENTS HAVE TO BE PRESENT AT THE 1ST SESSION OR INFORM THE TEACHER IN ADVANCE ON THEIR ABSENCE. Otherwise they may loose their place at the course.

Oppimateriaali ja suositeltava kirjallisuus

Oma Suomi 1 -kirja käytettävissa oppitunneilla

Opiskelijan ajankäyttö ja kuormitus

According to Laurea mathematics, 5 credits requires a workload of 135 hours. About 50 of them will be used for weekly lessons in classroom. Homework and home studies will take the rest of the hours, however, it may vary depending on students' personal activeness, skills and goals.

Sisältö ja sen jaksotus

Basic grammar (verb conjugation, endings, questions, possessive etc), vocabulary (related to food, accomodation, studying, describing a person, family, hobbies, numbers, telling the time, weekdays, months, weather, etc.), cultural issues (facts, customs, habits in Finland), oral exercises (buying a ticket, paying at the cashier, discussing different issues, personal questions etc.).

Lisätietoja opiskelijoille

No prerequisites required.
Required attendance: 80 % of lessons unless otherwise agreed.

Arviointiasteikko

Hyväksytty/Hylätty

Arviointimenetelmät ja arvioinnin perusteet

The target level is A1.1. in the Common European Framework of Refrence for Languages.
Final grade will consist of the following:
1. Written exam at the end of the course
2. Small vocabulary tests during the course
3. Active participation and attendence in the lessons
Required attendance: 80 % of lessons unless otherwise agreed.
4. Some submitted excercises

Arviointikriteerit, hyväksytty/hylätty

Final grade will consist of the following:
1. Written exam at the end of the course
3. Small vocabulary tests during the course
4. Active participation and attendence in the lessons
Required attendance: 80 % of lessons unless otherwise agreed.

Lisätiedot

The study unit is for those whose language of education and mother tongue are other than Finnish and Swedish and who have not studied Finnish before.

Osaamistavoitteet

The student is able to
- communicate as a professional in field-specific tasks and intercultural contexts
- produce effective spoken and written texts using an appropriate style and register
- demonstrate knowledge of essential terminology needed in working life
- apply principles of interpersonal and organizational communication

Arviointiasteikko

H-5

Osaamistavoitteet

The student is able to
- record business transactions in the accounting records
- assess the profitability of an organization
- use different management accounting techniques
- compile financial reports to support decision making

Arviointiasteikko

H-5

Osaamistavoitteet

The student is able to
- describe the processes of information systems development, implementation and maintenance
- describe the structure and operational environment of information systems
- identify typical threats related to information security

Arviointiasteikko

H-5

Osaamistavoitteet

The student is able to
- define the factors that underlie customer actions, feelings and judgment processes
- describe purchasing decisions from the perspective of the individual and the organization*
- analyze patterns and trends in customer behavior

*The verb 'understand' has been replaced effective 1st of August 2024.

Toteutustapa

Virtual studies with scheduled online meetings. Bi-weekly individual assignments.

Aika ja paikka

A bi-weekly detailed schedule will be released in the beginning of the course. Optional online tutoring via Teams or at Laurea Leppävaara during the study unit.

Oppimateriaali ja suositeltava kirjallisuus

All the material and links can be found from Canvas workspace.

Toteutuksen valinnaiset suoritustavat

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Työelämäyhteistyö ja/tai TKI

-

Toteutuksen tärkeät päivämäärät

A bi-weekly detailed schedule will be released in the beginning of the course.

According to the degree regulations (section 18) “students must be active in the study unit or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrollment will be rejected.

Kansainvälisyys toteutuksella

-

Opiskelijan ajankäyttö ja kuormitus

- Study unit lasts for 10 weeks
- 5cr / 137,5 hours

Sisältö ja sen jaksotus

Study Unit consist of five modules:

- Orientation to Customer Behavior
- Understanding Customer Behavior Framework
- Understanding Customer Behavior Methods
- Understanding Customer Behavior Technology
- Understanding Customer Behavior Final Assignment

In addition you'll go through how to complete the study unit during the orientation module and you'll have the possibility to give feedback during and after the study unit.

Lisätietoja opiskelijoille

Understanding customers can be challenging. Still it creates the basis for business development. To whom do you develop your service to? Who is your customer and who is the end user for the product or service? How are you able to find all necessary information and make different decisions based on it? How do you use this information in service design or development?
During this study unit we’ll go through different aspects of customer behavior. The focus and examples are from different digital services. In addition, you’ll get the possibility to analyze your own behavior as a customer.
The study unit grade is based on weekly assignments which need to be completed and returned before the deadlines.

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

Students collect points from different learning activities
- Bi-Weekly sef-paced studies
- Online meetings (Teams / Zoom)
- Learning assignments, tests and tasks

Hylätty (0)

0-50 points = 0

Arviointikriteerit, tyydyttävä (1-2)

51-60 points = 1
61-70 points = 2

Arviointikriteerit, hyvä (3-4)

71-80 points = 3
81-90 points = 4

Arviointikriteerit, kiitettävä (5)

91-100 = 5

Osaamistavoitteet

The student is able to
- record business transactions in the accounting records
- assess the profitability of an organization
- use different management accounting techniques
- compile financial reports to support decision making

Arviointiasteikko

H-5

Osaamistavoitteet

The student is able to
- describe the different economic, social and ecological factors and megatrends affecting the global economy*
- explain the structure of the economy and the different economic policies in a global framework
- describe the history and drivers of international trade
- identify international actors in the global economy

*The verb 'recognize' has been replaced effective 1st of August 2024.

Arviointiasteikko

H-5

Lisätiedot

The last study unit implementation for security, safety and risk management students will be arranges on spring semester 2025. In case you have not completed the study unit latest by then, you can attend the study unit implementation targeted for the business management students.

Osaamistavoitteet

The student is able to
- communicate as a professional in field-specific tasks and intercultural contexts
- produce effective spoken and written texts using an appropriate style and register
- demonstrate knowledge of essential terminology needed in working life
- apply principles of interpersonal and organizational communication

Arviointiasteikko

H-5

Osaamistavoitteet

The student is able to
- design and implement web sites using fundamental web development tools and techniques
- design, create, and publish www content
- design and implement web site layouts according to customer needs
- evaluate web site development needs

Toteutustapa

Conducted using Zoom live and / recorded session

Structure of the World Wide Web
Planning of the site:
contents (manuscript for a web site)
the graphic appearance
the technical structure
Realisation of the site:
basics for html language
CSS style definition
Utilising of Front-End frameworks (f.ex. Bootstrap)
acquisition process of the domain hosting services
transfer of the site to the server (ftp)

31.10.2024 16.00 - 18.00 External room : Etäyhteys
07.11.2024 16.00 - 18.00 External room : Etäyhteys
14.11.2024 16.00 - 18.00 External room : Etäyhteys
21.11.2024 16.00 - 18.00 External room : Etäyhteys
28.11.2024 16.00 - 18.00 External room : Etäyhteys
05.12.2024 16.00 - 18.00 External room : Etäyhteys
12.12.2024 16.00 - 18.00 External room : Etäyhteys

Aika ja paikka

31.10.2024 16.00 - 18.00 External room : Etäyhteys
07.11.2024 16.00 - 18.00 External room : Etäyhteys
14.11.2024 16.00 - 18.00 External room : Etäyhteys
21.11.2024 16.00 - 18.00 External room : Etäyhteys
28.11.2024 16.00 - 18.00 External room : Etäyhteys
05.12.2024 16.00 - 18.00 External room : Etäyhteys
12.12.2024 16.00 - 18.00 External room : Etäyhteys

Toteutuksen valinnaiset suoritustavat

According to the degree regulations “all students are entitled to demonstrate their competence. The
recognition and accreditation of prior competence is initiated by the students themselves. The
competence is recognised and accredited by the teacher responsible for the module or study unit or
another person designated by the director of the UAS unit. The assessment is carried out according to the
same criteria and grading scale as that adopted for the corresponding study unit.”

Työelämäyhteistyö ja/tai TKI

No Co-operation with working life and/or RDI

Sisältö ja sen jaksotus

Structure of the World Wide Web
Planning of the site:
contents (manuscript for a web site)
the graphic appearance
the technical structure
Realisation of the site:
basics for html language
CSS style definition
Utilising of Front-End frameworks (f.ex. Bootstrap)
acquisition process of the domain hosting services
transfer of the site to the server (ftp)

Lisätietoja opiskelijoille

According to the degree regulations (section 18) “students must be present in the first contact session or
notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the
first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the
study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies
the lecturer can also specify some other way than participation on an online meeting what is required
from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice
president, education 7/2019)

Arviointiasteikko

Hyväksytty/Hylätty

Arviointimenetelmät ja arvioinnin perusteet

Grade 0-5
1-2
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
- work under guidance using the skills and methods learned
- interact with customers and/or cooperation partners
- receive guidance
GROUP WORK, MANAGEMENT AND RESPONSIBILITY
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules

3-4
PROFESSIONAL DATABASE, INFORMATION SEARCH AND REPORTING
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner

PROFESSIONAL ACTIVITIES AND DEVELOPMENT OF WORKING LIFE
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it

GROUP WORK, MANAGEMENT AND RESPONSIBILITY
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct

5
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
- use professional concepts Extensively
- compare and choose relevant information
- report and communicate in a professional manner

PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance

TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned plan and evaluate their work, taking safety and/or ethical aspects into consideration

Osaamistavoitteet

The student is able to
- describe the opportunities, operators and networks in the business environment*
- define the functions, processes and IT systems of an organization
- define the core and supporting processes of an organization
- apply the concept of value chain and customer driven value creation in process development
- assess the financial and operational performance of logistics as part of the supply chain management

*The verb 'recognize' has been replaced effective 1st of August 2024.

Toteutustapa

Online course, at your own speed.

Aika ja paikka

Online, 28.10.2024 - 19.1.2025.

Oppimateriaali ja suositeltava kirjallisuus

Online, in Canvas -platform.

Toteutuksen valinnaiset suoritustavat

Recognition of prior learning (5 page report based on the learning objectives of the course).

Työelämäyhteistyö ja/tai TKI

-

Kansainvälisyys toteutuksella

Exchange students welcome.

Opiskelijan ajankäyttö ja kuormitus

-Flexible schedule.

Sisältö ja sen jaksotus

See Canvas for details.

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

See Canvas for details.

Osaamistavoitteet

The student is able to:
- speak and understand Finnish in very basic and familiar everyday situations
- find information in very short texts and write simple messages
- use some of the basic grammar structures
- become familiar with Finnish cultural manners and customs
- reach the target level of A1.1 in the Common European Framework of Reference for Languages

Toteutustapa

The course will have lessons between xxx It's aiming at basic knowledge of Finnish grammar and vocabulary to guarantee that the students will be able to speak and understand Finnish in very basic everyday situations. The target level is A1.1. in the Common European Framework of Refrence for Languages. NOTICE! THE STUDENTS HAVE TO BE PRESENT AT THE 1ST SESSION OR INFORM THE TEACHER IN ADVANCE ON THEIR ABSENCE. Otherwise they may loose their place at the course.

Aika ja paikka

Leppävaara campus. NOTICE! THE STUDENTS HAVE TO BE PRESENT AT THE 1ST SESSION OR INFORM THE TEACHER IN ADVANCE ON THEIR ABSENCE. Otherwise they may loose their place at the course.

Oppimateriaali ja suositeltava kirjallisuus

Oma Suomi 1 -kirja käytettävissa oppitunneilla

Opiskelijan ajankäyttö ja kuormitus

According to Laurea mathematics, 5 credits requires a workload of 135 hours. About 50 of them will be used for weekly lessons in classroom. Homework and home studies will take the rest of the hours, however, it may vary depending on students' personal activeness, skills and goals.

Sisältö ja sen jaksotus

Basic grammar (verb conjugation, endings, questions, possessive etc), vocabulary (related to food, accomodation, studying, describing a person, family, hobbies, numbers, telling the time, weekdays, months, weather, etc.), cultural issues (facts, customs, habits in Finland), oral exercises (buying a ticket, paying at the cashier, discussing different issues, personal questions etc.).

Lisätietoja opiskelijoille

No prerequisites required.
Required attendance: 80 % of lessons unless otherwise agreed.

Arviointiasteikko

Hyväksytty/Hylätty

Arviointimenetelmät ja arvioinnin perusteet

The target level is A1.1. in the Common European Framework of Refrence for Languages.
Final grade will consist of the following:
1. Written exam at the end of the course
2. Small vocabulary tests during the course
3. Active participation and attendence in the lessons
Required attendance: 80 % of lessons unless otherwise agreed.
4. Some submitted excercises

Arviointikriteerit, hyväksytty/hylätty

Final grade will consist of the following:
1. Written exam at the end of the course
3. Small vocabulary tests during the course
4. Active participation and attendence in the lessons
Required attendance: 80 % of lessons unless otherwise agreed.

Lisätiedot

The study unit is for those whose language of education and mother tongue are other than Finnish and Swedish and who have not studied Finnish before.

Osaamistavoitteet

The student is able to
- describe the processes of information systems development, implementation and maintenance
- describe the structure and operational environment of information systems
- identify typical threats related to information security

Arviointiasteikko

H-5

Osaamistavoitteet

The student is able to
- define the factors that underlie customer actions, feelings and judgment processes
- describe purchasing decisions from the perspective of the individual and the organization*
- analyze patterns and trends in customer behavior

*The verb 'understand' has been replaced effective 1st of August 2024.

Toteutustapa

Virtual studies with scheduled online meetings. Bi-weekly individual assignments.

Aika ja paikka

A bi-weekly detailed schedule will be released in the beginning of the course. Optional online tutoring via Teams or at Laurea Leppävaara during the study unit.

Oppimateriaali ja suositeltava kirjallisuus

All the material and links can be found from Canvas workspace.

Toteutuksen valinnaiset suoritustavat

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Työelämäyhteistyö ja/tai TKI

-

Toteutuksen tärkeät päivämäärät

A bi-weekly detailed schedule will be released in the beginning of the course.

According to the degree regulations (section 18) “students must be active in the study unit or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrollment will be rejected.

Kansainvälisyys toteutuksella

-

Opiskelijan ajankäyttö ja kuormitus

- Study unit lasts for 10 weeks
- 5cr / 137,5 hours

Sisältö ja sen jaksotus

Study Unit consist of five modules:

- Orientation to Customer Behavior
- Understanding Customer Behavior Framework
- Understanding Customer Behavior Methods
- Understanding Customer Behavior Technology
- Understanding Customer Behavior Final Assignment

In addition you'll go through how to complete the study unit during the orientation module and you'll have the possibility to give feedback during and after the study unit.

Lisätietoja opiskelijoille

Understanding customers can be challenging. Still it creates the basis for business development. To whom do you develop your service to? Who is your customer and who is the end user for the product or service? How are you able to find all necessary information and make different decisions based on it? How do you use this information in service design or development?
During this study unit we’ll go through different aspects of customer behavior. The focus and examples are from different digital services. In addition, you’ll get the possibility to analyze your own behavior as a customer.
The study unit grade is based on weekly assignments which need to be completed and returned before the deadlines.

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

Students collect points from different learning activities
- Bi-Weekly sef-paced studies
- Online meetings (Teams / Zoom)
- Learning assignments, tests and tasks

Hylätty (0)

0-50 points = 0

Arviointikriteerit, tyydyttävä (1-2)

51-60 points = 1
61-70 points = 2

Arviointikriteerit, hyvä (3-4)

71-80 points = 3
81-90 points = 4

Arviointikriteerit, kiitettävä (5)

91-100 = 5