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Service Design Process (5 cr)

Code: ND00CC09-3006

General information


Enrollment
18.05.2026 - 24.05.2026
Registration for introductions has not started yet.
Timing
01.08.2026 - 31.12.2026
The implementation has not yet started.
Number of ECTS credits allocated
5 cr
Local portion
0 cr
Virtual proportion
5 cr
Mode of delivery
Distance learning
Unit
10 Liiketalous-, tietojenkäsittely- ja palvelualat
Campus
Laurea Virtual Campus
Teaching languages
English
Seats
20 - 55
Degree programmes
Degree Programme in Business Information Technology, Developing Digital Services (NSA2), Laurea Leppävaara
Teachers
Terhi Kärpänen
Teacher in charge
Terhi Kärpänen
Groups
NSA225SA
Degree Programme in Business Information Technology, Developing Digital Services, virtual studies, S25, Leppävaara
Study unit
ND00CC09

Learning outcomes

The student is able to:
- describe how value is created for the customers through service
- describe the service design process
- recognize and apply service design tools and methods in practice

Evaluation scale

H-5

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