BarLaurea I (5 op)
Toteutuksen tunnus: PH00BN98-3008
Toteutuksen perustiedot
- Ilmoittautumisaika
-
19.05.2025 - 25.05.2025
Ilmoittautuminen toteutukselle on päättynyt.
- Ajoitus
-
16.09.2025 - 18.11.2025
Toteutus ei ole vielä alkanut.
- Opintopistemäärä
- 5 op
- Lähiosuus
- 5 op
- Toteutustapa
- Lähiopetus
- Yksikkö
- 10 Liiketalous-, tietojenkäsittely- ja palvelualat
- Toimipiste
- Laurea Leppävaara
- Opetuskielet
- englanti
- Paikat
- 20 - 40
- Koulutus
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
- Opettajat
- Anikó Lehtinen
- Petri Vähäkangas
- Vastuuopettaja
- Anikó Lehtinen
- Ryhmät
-
PHA225KNDegree Programme in Hospitality Management and Service Design, daytime studies, K25, Leppävaara
- Opintojakso
- PH00BN98
Tavoitteet
The student is able to
- create and analyse customer experiences
- evaluate processes as part of practical way of learning within projects
- develop services by implementing design thinking ideology
Aika ja paikka
Laurea AMK Leppävaara.
16th of September -18th of October.
Oppimateriaali ja suositeltava kirjallisuus
All material will be on canva.
Toteutustapa
Student will be part of the BarLaurea cafeteria environment and practicing service quality in cafeteria operations. Student create and analyse customer experiences and evaluate processes as part of practical way of learning.
The unique LivingLab BarLaurea cafeteria offers a wide variety of avenues for learning through participation in and development of service processes. Students work in all areas of the cafeteria, both as employees and as process planners and developers. The cafeteria enables the students to become experts in their field by applying a theoretical knowledgebase into a practical skillset.
Hospitality Management and Service Design is a daytime programme and the studies consist of contact teaching and face-to-face instruction.
Toteutuksen tärkeät päivämäärät
16th of September -18th of October.
Opiskelijan ajankäyttö ja kuormitus
One credit equals approximately 26.7 hours of work
5 credit= 133.5 hours.
Sisältö ja sen jaksotus
In course BarLaurea I students are able to understand the overall picture of cafeterian operations and will acquire the developmental skills and professional competence needed in Hospitality Management.
The unique LivingLab BarLaurea offers a wide variety of avenues for learning through participation in and development of service processes. Students work in cafeteria, both as employees and as process planners and developers. The cafeteria enables the students to become experts in their field by applying a theoretical knowledge base into a practical skill set.
During the study unit students will familiarise themselve to carry out a restaurant business projects implementing. Students get to know customer service methodology and offer different solutions to real problems of clients.
The student is able to
- create and analyse customer experiences
- evaluate processes as part of practical way of learning within projects
- develop services by implementing design thinking ideology
After completing the course students are able to think from a customer side perspective. Students will view, plan and act upon developmental needs of clients to employ Design Thinking into practice. Various methods of Design Thinking and facilitation methods are implemented in the students' projects in real life cases.
Arviointiasteikko
H-5
Lisätiedot
The study unit corresponds to the requirements of Bachelor's level education.