BarLaurea I (5 cr)

Learning outcomes

The student is able to
- create and analyse customer experiences
- evaluate processes as part of practical way of learning within projects
- develop services by implementing design thinking ideology

Location and time

Laurea AMK Leppävaara.
16th of September -18th of October.

Materials

All material will be on canva.

Teaching methods

Student will be part of the BarLaurea cafeteria environment and practicing service quality in cafeteria operations. Student create and analyse customer experiences and evaluate processes as part of practical way of learning.

The unique LivingLab BarLaurea cafeteria offers a wide variety of avenues for learning through participation in and development of service processes. Students work in all areas of the cafeteria, both as employees and as process planners and developers. The cafeteria enables the students to become experts in their field by applying a theoretical knowledgebase into a practical skillset.

Hospitality Management and Service Design is a daytime programme and the studies consist of contact teaching and face-to-face instruction.

Exam schedules

16th of September -18th of October.

Student workload

One credit equals approximately 26.7 hours of work
5 credit= 133.5 hours.

Content scheduling

In course BarLaurea I students are able to understand the overall picture of cafeterian operations and will acquire the developmental skills and professional competence needed in Hospitality Management. 

The unique LivingLab BarLaurea offers a wide variety of avenues for learning through participation in and development of service processes. Students work in cafeteria, both as employees and as process planners and developers. The cafeteria enables the students to become experts in their field by applying a theoretical knowledge base into a practical skill set.
During the study unit students will familiarise themselve to carry out a restaurant business projects implementing. Students get to know customer service methodology and offer different solutions to real problems of clients.
The student is able to
- create and analyse customer experiences
- evaluate processes as part of practical way of learning within projects
- develop services by implementing design thinking ideology

After completing the course students are able to think from a customer side perspective. Students will view, plan and act upon developmental needs of clients to employ Design Thinking into practice. Various methods of Design Thinking and facilitation methods are implemented in the students' projects in real life cases.

Evaluation scale

H-5

Further information

The study unit corresponds to the requirements of Bachelor's level education.