Study Guide

Learning outcomes

The students are able to
- apply into practice what they have learned
- analyse and develop the content and methods of their own work
- participate in the development of practices and business processes in the company in which the placement is completed
- develop their business competencies
- evaluate their competencies and their development

Teaching methods

The implementation plan is available in Finnish.

Grading scale

Approved/Failed

Learning outcomes

The students are able to
- apply into practice what they have learned
- analyse and develop the content and methods of their own work
- participate in the development of practices and business processes in the company in which the placement is completed
- develop their business competencies
- evaluate their competencies and their development

Teaching methods

The implementation plan is available in Finnish.

Grading scale

Approved/Failed

Learning outcomes

The students are able to
- apply into practice what they have learned
- analyse and develop the content and methods of their own work
- participate in the development of practices and business processes in the company in which the placement is completed
- develop their business competencies
- evaluate their competencies and their development

Teaching methods

The implementation plan is available in Finnish.

Grading scale

Approved/Failed

Learning outcomes

The student is able to
- evaluate their competencies and the requirements of working life
- develop and deepen their business competencies
- analyse and develop the content of their work and the operation of the organisation as a member of the work community
- establish personal working life connections and act in networks
- evaluate their competencies and their development
- plan their study path and career

Teaching methods

The implementation plan is available in Finnish.

Grading scale

Approved/Failed

Learning outcomes

The student is able to
- evaluate their competencies and the requirements of working life
- develop and deepen their business competencies
- analyse and develop the content of their work and the operation of the organisation as a member of the work community
- establish personal working life connections and act in networks
- evaluate their competencies and their development
- plan their study path and career

Teaching methods

The implementation plan is available in Finnish.

Grading scale

Approved/Failed

Learning outcomes

The student is able to
- evaluate their competencies and the requirements of working life
- develop and deepen their business competencies
- analyse and develop the content of their work and the operation of the organisation as a member of the work community
- establish personal working life connections and act in networks
- evaluate their competencies and their development
- plan their study path and career

Teaching methods

The implementation plan is available in Finnish.

Grading scale

Approved/Failed

Learning outcomes

The student is able to
- present justified suggestions for development in relation to working life
- conceptualize phenomena related to working life based on research results
- use appropriate research and development methods in order to produce new knowledge
- act in development projects cooperatively and in a responsible manner with working life and other partners
- evaluate personal activities and solutions critically
- understand concepts in an extensive scale and present topics logically with justification

Grading scale

H-5

Further information

Thesis is graded by using the assessment criteria described in the thesis guidelines.

Learning outcomes

The student is able to
- communicate as a professional in field-specific tasks and intercultural contexts
- produce effective spoken and written texts using an appropriate style and register
- demonstrate knowledge of essential terminology needed in working life
- apply principles of interpersonal and organizational communication

Teaching methods

Weekly classes on campus.

The student needs to have passed the initial language proficiency test prior to taking this study unit. If the student does not pass the language proficiency test they need to complete R0170 Valmentava englanti as well either simultaneously or before taking this study unit. The student can also acquire the required language proficiency in other ways.

Learning materials and recommended literature

The study unit material is available in Canvas and you will get access to it on Friday, 22nd September 2023 at the latest.

See also:
Bovée, C. & Thill, J. 2011. Excellence in business communication. 9th edition. London: Pearson.
Hartley, P. & Chatterton, P. 2015. Business communication: rethinking your professional practice for the post-digital age. 2nd edition. London: Routledge.
Mclean, S. 2015. Business communication for success. Washington, D.C.: Flat World Knowledge.
Munter, M. 2014. Guide to managerial communication: effective business writing and speaking. 10th edition. Boston: Prentice Hall.

Alternative completion methods of implementation

According to Laurea UAS's degree regulations, "All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position.

The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module.

The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). The competence to be accredited must be in line with the learning outcomes of the degree programme’s curriculum. The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Students should apply for the accreditation of prior competence at the beginning of their studies, so they can progress in their studies without interruption. However, students are entitled to apply for accreditation of prior competence throughout their studies."

Important dates

Detailed information can be found in Canvas.

Quote from the degree regulations section 18:

“Students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies, Alternatively, the teacher can specify a different manner for the student to confirm that they intend to participate in the studies. The completion of these measures can be required within a week of the studies having begun. The application of the aforementioned approach requires that the teacher notifies the students accepted to the study unit of the practice and that the practice is specifically mentioned in the study unit’s implementation plan.

If the student has a justified reason for not attending the first contact teaching session or for not notifying the teacher of their intention to be involved in studies in the manner required by the teacher, the student must contact the responsible teacher to agree on participation in the studies. Their registration for the study unit will be rejected, of the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified, Another student who is in line for the study unit can be selected in their place”.

Students workload

5 ECTS = 135 hours of work

Content and scheduling

Once the student has completed the study unit she/he will have achieved the following objectives:

- communicate as a professional in field-specific tasks and intercultural contexts
- produce effective spoken and written texts using an appropriate style and register
- demonstrate knowledge of essential terminology needed in working life
- apply principles of interpersonal and organizational communication

Further information for students

The student needs to have passed the initial language proficiency test prior to taking this study unit. If the student does not pass the language proficiency test they need to complete R0170 Valmentava englanti as well either simultaneously or before taking this study unit. The student can also acquire the required language proficiency in other ways.

Grading scale

H-5

Evaluation methods and criteria

The final grade is based on the following:
Vocabulary and comprehension quizzes 20%, 1 ECTS
Spoken communication 40%, 2 ECTS
Written communication 40%, 2 ECTS

More detailed assessment criteria are given in Canvas.

Evaluation criteria, fail (0)

Students do not demonstrate adequate proficiency in submitting vocabulary and comprehension tasks nor in producing spoken and written professional communications.

Evaluation criteria, satisfactory (1-2)

Students demonstrate an understanding of key principles of effective communication for professional purposes. They can achieve communication objectives in a range of work-related situations, modify their communication style according to context and the requirements of the message, and manage interpersonal interactions with people from different backgrounds. Spoken fluency and range are sufficient to manage common professional situations. Writing shows satisfactory control of grammar and lexis for the production of standard business messages.

Evaluation criteria, good (3-4)

Students demonstrate a good understanding of the principles of effective communication for professional purposes. They are able to achieve communication objectives in a range of work-related situations with a degree of success and can adapt their communication style to suit the requirements of audience and context. Speech is fluent, with a high degree of grammatical and propositional control. Writing shows good control of grammar, lexis, and style in a range of texts for professional purposes.

Evaluation criteria, excellent (5)

Students demonstrate an excellent understanding of key principles of effective communication for professional purposes. They are able to communicate clearly, concisely, and appropriately in a wide range of work-related situations and are effective in adapting both the style and content of a message to different audiences and in different contexts. Speech is very fluent, flexible, and easy to understand, with a high degree of grammatical control and propositional precision. Writing shows excellent control of grammar, lexis, and style in producing a variety of text types and genres.

Learning outcomes

The student is able to
- communicate as a professional in field-specific tasks and intercultural contexts
- produce effective spoken and written texts using an appropriate style and register
- demonstrate knowledge of essential terminology needed in working life
- apply principles of interpersonal and organizational communication

Teaching methods

Weekly classes on campus.

The student needs to have passed the initial language proficiency test prior to taking this study unit. If the student does not pass the language proficiency test they need to complete R0170 Valmentava englanti as well either simultaneously or before taking this study unit. The student can also acquire the required language proficiency in other ways.

Learning materials and recommended literature

The study unit material is available in Canvas and you will get access to it on Friday, 22nd September 2023 at the latest.

See also:
Bovée, C. & Thill, J. 2011. Excellence in business communication. 9th edition. London: Pearson.
Hartley, P. & Chatterton, P. 2015. Business communication: rethinking your professional practice for the post-digital age. 2nd edition. London: Routledge.
Mclean, S. 2015. Business communication for success. Washington, D.C.: Flat World Knowledge.
Munter, M. 2014. Guide to managerial communication: effective business writing and speaking. 10th edition. Boston: Prentice Hall.

Alternative completion methods of implementation

According to Laurea UAS's degree regulations, "All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position.

The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module.

The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). The competence to be accredited must be in line with the learning outcomes of the degree programme’s curriculum. The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Students should apply for the accreditation of prior competence at the beginning of their studies, so they can progress in their studies without interruption. However, students are entitled to apply for accreditation of prior competence throughout their studies."

Important dates

Detailed information can be found in Canvas.

Quote from the degree regulations section 18:

“Students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies, Alternatively, the teacher can specify a different manner for the student to confirm that they intend to participate in the studies. The completion of these measures can be required within a week of the studies having begun. The application of the aforementioned approach requires that the teacher notifies the students accepted to the study unit of the practice and that the practice is specifically mentioned in the study unit’s implementation plan.

If the student has a justified reason for not attending the first contact teaching session or for not notifying the teacher of their intention to be involved in studies in the manner required by the teacher, the student must contact the responsible teacher to agree on participation in the studies. Their registration for the study unit will be rejected, of the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified, Another student who is in line for the study unit can be selected in their place”.

Students workload

5 ECTS = 135 hours of work

Content and scheduling

Once the student has completed the study unit she/he will have achieved the following objectives:

- communicate as a professional in field-specific tasks and intercultural contexts
- produce effective spoken and written texts using an appropriate style and register
- demonstrate knowledge of essential terminology needed in working life
- apply principles of interpersonal and organizational communication

Further information for students

The student needs to have passed the initial language proficiency test prior to taking this study unit. If the student does not pass the language proficiency test they need to complete R0170 Valmentava englanti as well either simultaneously or before taking this study unit. The student can also acquire the required language proficiency in other ways.

Grading scale

H-5

Evaluation methods and criteria

The final grade is based on the following:
Vocabulary and comprehension quizzes 20%, 1 ECTS
Spoken communication 40%, 2 ECTS
Written communication 40%, 2 ECTS

More detailed assessment criteria are given in Canvas.

Evaluation criteria, fail (0)

Students do not demonstrate adequate proficiency in submitting vocabulary and comprehension tasks nor in producing spoken and written professional communications.

Evaluation criteria, satisfactory (1-2)

Students demonstrate an understanding of key principles of effective communication for professional purposes. They can achieve communication objectives in a range of work-related situations, modify their communication style according to context and the requirements of the message, and manage interpersonal interactions with people from different backgrounds. Spoken fluency and range are sufficient to manage common professional situations. Writing shows satisfactory control of grammar and lexis for the production of standard business messages.

Evaluation criteria, good (3-4)

Students demonstrate a good understanding of the principles of effective communication for professional purposes. They are able to achieve communication objectives in a range of work-related situations with a degree of success and can adapt their communication style to suit the requirements of audience and context. Speech is fluent, with a high degree of grammatical and propositional control. Writing shows good control of grammar, lexis, and style in a range of texts for professional purposes.

Evaluation criteria, excellent (5)

Students demonstrate an excellent understanding of key principles of effective communication for professional purposes. They are able to communicate clearly, concisely, and appropriately in a wide range of work-related situations and are effective in adapting both the style and content of a message to different audiences and in different contexts. Speech is very fluent, flexible, and easy to understand, with a high degree of grammatical control and propositional precision. Writing shows excellent control of grammar, lexis, and style in producing a variety of text types and genres.

Learning outcomes

The student is able to
- communicate as a professional in field-specific tasks and intercultural contexts
- produce effective spoken and written texts using an appropriate style and register
- demonstrate knowledge of essential terminology needed in working life
- apply principles of interpersonal and organizational communication

Teaching methods

The study unit runs both online and on campus and the structure is supported by a Canvas learning environment. The study unit entails scheduled meetings and counselling online and these will not be recorded. The study unit incorporates individual, pair and group work. The teacher gives students individual feedback on completed tasks. Some of the tasks may also require you to give peer feedback on another student's task.

The student needs to have passed the language proficiency test before enrolling to the study unit. If the student failed the test, they are to complete Valmentava englanti either prior to or simultaneously with completing the study unit. The student may also choose to acquire these skills in some other way.

More information available in student intranet at https://laureauas.sharepoint.com/sites/studentFin_opintojensuunnittelu/SitePages/Kielitestit.aspx

Learning materials and recommended literature

The study unit material is available in Canvas and you will get access to it on Monday, 28th August 2023 at the latest.

See also:
Bovée, C. & Thill, J. 2011. Excellence in business communication. 9th edition. London: Pearson.
Hartley, P. & Chatterton, P. 2015. Business communication: rethinking your professional practice for the post-digital age. 2nd edition. London: Routledge.
Mclean, S. 2015. Business communication for success. Washington, D.C.: Flat World Knowledge.
Munter, M. 2014. Guide to managerial communication: effective business writing and speaking. 10th edition. Boston: Prentice Hall.

Alternative completion methods of implementation

According to Laurea UAS's degree regulations, "All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position.

The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module.

The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). The competence to be accredited must be in line with the learning outcomes of the degree programme’s curriculum. The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Students should apply for the accreditation of prior competence at the beginning of their studies, so they can progress in their studies without interruption. However, students are entitled to apply for accreditation of prior competence throughout their studies."

Important dates

The student needs to be present in the first meeting to save their seat on the study unit. The student will be removed from the study unit if they fail to notify the teacher about their absence. The seat will be given to the next student in queue if the student fails to be present or notify about their absence.

Grading scale

H-5

Evaluation methods and criteria

The final grade is based on the following:
Vocabulary and comprehension exercises 20% (0-5)
Spoken communication assignments 40% (0-5)
Written communication assignments 40% (0-5)
All parts must be passed in order to complete the study unit.
More detailed assessment criteria are given in the Canvas workspace.

Evaluation criteria, fail (0)

Students do not demonstrate adequate proficiency in submitting vocabulary and comprehension tasks nor in producing spoken and written professional communications.

Evaluation criteria, satisfactory (1-2)

Students demonstrate an understanding of key principles of effective communication for professional purposes. They can achieve communication objectives in a range of work-related situations, modify their communication style according to context and the requirements of the message, and manage interpersonal interactions with people from different backgrounds. Spoken fluency and range are sufficient to manage common professional situations. Writing shows satisfactory control of grammar and lexis for the production of standard business messages.

Evaluation criteria, good (3-4)

Students demonstrate a good understanding of the principles of effective communication for professional purposes. They are able to achieve communication objectives in a range of work-related situations with a degree of success and can adapt their communication style to suit the requirements of audience and context. Speech is fluent, with a high degree of grammatical and propositional control. Writing shows good control of grammar, lexis, and style in a range of texts for professional purposes.

Evaluation criteria, excellent (5)

Students demonstrate an excellent understanding of key principles of effective communication for professional purposes. They are able to communicate clearly, concisely, and appropriately in a wide range of work-related situations and are effective in adapting both the style and content of a message to different audiences and in different contexts. Speech is very fluent, flexible, and easy to understand, with a high degree of grammatical control and propositional precision. Writing shows excellent control of grammar, lexis, and style in producing a variety of text types and genres.

Learning outcomes

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Teaching methods

This implementation consists of two separate parts. The first part (Theory section) is a prerequisite for the second part (Project section).

The Theory section (online) runs in Canvas/online through 12.2.-10.3 and needs to be completed before taking the Project section.This part is an online execution which includes learning of service design process (Double Diamond), methods and tools independently in Canvas working space.

The Project section session will be held on the campus starting with a kick-off on 19.3. and ending on 21.5.2024. Last campus session includes final presentations and self and peer evaluations.

During the project section teams will carry out a service design project based on a real-life design challenge. Between the meetings on campus the teams work in the virtual learning environment Canvas.

The project part sessions will be held on the Leppävaara campus and Zoom during the daytime - please check the schedule in Pakki. Taking part in the contact sessions on campus is crucial as we work in teams and use co-creation methods during the sessions. Between the contact sessions the teams will work according to their own agreement (online or off), following the service design process.

In case you are unable to take part in the contact sessions on campus, please choose another implementation for this study unit.

Learning materials and recommended literature

Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.

Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields

Alternative completion methods of implementation

According to degree regulations “All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit Link.
Theory section: no alternatives

Project section:
A prior knowledge and competence in an applied service design project can be manifested through alternative methods. For example, as a detailed 12-15 page project report which includes the project partners' evaluations. For further consultation, please be in touch with the instructor.

Co-operation with working life and/or RDI

The project section will include a Service Design project for an insurance company.

Student teams (5-6 persons per team) will develop a service concept following the service design process.

Important dates

THEORY PART
Theory part is open between 12.2.-10.3.
Students study at the individual pace but taking quizzes weekly is recommended.

PROJECT PART
Project part starts on 19.3. and end on 21.5.
Service Design project will be conducted in 4 development phases, which are based on pre-defined schedule.

See schedule below in the section "sisältö ja jaksotus"

Forms of internationality

Theory and Project section: implementation in English.
The study unit is suitable for exchange students.

Students workload

THEORY SECTION
The course is 3 ects which equals to approximately 81 hours of studying.
Work is done individually.

PROJECT SECTION
The course is 7 ects which equals to approximately 189 hours of studying.
Most of the work will be done in teams.

Content and scheduling

THEORY SECTION 12.2.-10.3.
The theory section covers service design process (Double Diamond), methods and tools, and includes various tasks and tests to be taken individually. All tests can be taken at the student's own pace and need to be passed.

PROJECT SECTION 19.3.-21.5.
Conducting a service design project for an insurance company. This will be done in project teams.

Project part consist of the following sessions at Leppävaara campus.
Participation to the lessons is highly recommended due to team work. Mandatory participation is informed in Canvas.

19.3. @9-15 Kick-off, teaming & Discover phase, Leppävaara
26.3. @ 13-16 Zoom
9.4. @9-12 Leppävaara
16.4. @9-11 Leppävaara
22.4. @9-15 ideation workshop, Leppävaara
23.4. @9-15 concepting workshop, Leppävaara
6.5. @9-12 Leppävaara
16.5. @13-16 Leppävaara


Project includes online work in teams in the Double Diamond development phases:
*Discover (3 weeks)
*Define (1 week)
*Develop (2 weeks)
*Deliver (2 weeks)
-Final presentations
-Self- and peer evaluation in Canvas.

Further information for students

According to the degree regulations (section 18) “students must be present in the first contact session (3.3.) or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.”

In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).

Grading scale

H-5

Evaluation methods and criteria

THEORY SECTION: 3 ects
Individual assignments, 5 Quizzes on Canvas, scale 1-5

PROJECT SECTION: 7 ects
Team assignment: service concept and service design portfolio, scale 1-5
Self- and peer assessment, instructor assessment.


In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Evaluation criteria, satisfactory (1-2)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
– report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– act independently taking into account the operating environment
– take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– describe the significance of his/her actions for successful co-operation
– describe his/her competence in relation to the learning outcomes

Evaluation criteria, good (3-4)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– critically evaluate information and justify their actions with science-based knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– propose creative solutions at work
– promote professional co-operation and enhance customer and partner relationships
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– act in a manner that promotes the team’s entrepreneurial and responsible approach to work
-describe the development of his/her competence in relation to the learning outcomes

Evaluation criteria, excellent (5)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
– anticipate needs of customers and/or co-operation partners
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– evaluate and develop the team’s entrepreneurial and responsible approach to work
– evaluate the possibilities for utilising competence and plan his/her personal development and development of the team

Learning outcomes

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Teaching methods

This implementation consists of two separate parts. The first part (Theory section) is a prerequisite for the second part (Project section).

The Theory section must be completed during the period 28.8.-1.10. and needs to be completed before taking the Project section. It is completed independently in Canvas.

The Project section starts with a kick-off on 6.10. and ends on 1.12. with final presentations. These meetings are on campus. In between are three shorter meetings in Zoom (see detailed schedule in Pakki and/or Canvas).

Self and peer assessments will be completed after the last meeting.

Learning materials and recommended literature

Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.

Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Co-operation with working life and/or RDI

The project section consists of a Service Design project for a project partner (Safetum).
Student teams (5-6 persons per team) develop a service concept following the service design process.

Important dates

THEORY SECTION (28.8. - 1.10.):
needs to be completed before taking the the Project section.
The theory section covers the service design process (Double Diamond), methods and tools, and includes 5 tests (Quizzes) to be taken individually. All tests can be taken at the student's own pace during the given time frame. In order to pass the theory section, a minimum total point score has to be achieved before the project section starts (see details in Canvas). Only students who have passed the theory part will be admitted to the project part.

PROJECT SECTION (6.10. - 1.12.):
will be conducted online according to a pre-defined schedule (see details in Canvas). The project part requires active teamwork, including co-creation. Participation to the project kick off (6.10.) is essential.

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrollment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.”

Forms of internationality

The study unit is implemented in English.
The study unit is suitable for exchange students.

Students workload

THEORY SECTION
This part is 3 ects which equals to approximately 81 hours of studying.
Work is done individually.

PROJECT SECTION
This part is 7 ects which equals to approximately 189 hours of studying.
Most of the work is done in teams.

Content and scheduling

Both the theory and project parts follow the Double Diamond service design process model: Discover, Define, Develop, Deliver. Each phase will be introduced and teams will apply them to practice during the project.

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies, Alternatively, the teacher can specify a different manner for the student to confirm that they intend to participate in the studies. The completion of these measures can be required within a week of the studies having begun. The application of the aforementioned approach requires that the teacher notifies the students accepted to the study unit of the practice and that the practice is specifically mentioned in the study unit’s implementation plan.

If the student has a justified reason for not attending the first contact teaching session or for not notifying the teacher of their intention to be involved in studies in the manner required by the teacher, the student must contact the responsible teacher to agree on participation in the studies. Their registration for the study unit will be rejected, of the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified, Another student who is in line for the study unit can be selected in their place."

Grading scale

H-5

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

THEORY SECTION: 3 ects
Individual assignments, 5 Quizzes in Canvas, scale 1-5

PROJECT SECTION: 7 ects
Team assignment: service concept and service design portfolio, scale 1-5
Self- and peer assessment, instructor assessment.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork, skills, leadership, and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes


All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information.

Learning outcomes

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Teaching methods

The first part of the study unit (Theory) is completed independently, following a flexible schedule as long as it is completed by the given deadline. Self-direction is required. This part does not include meetings or working in pairs or groups. You will study in a Canvas learning environment which includes learning material and tests. You will not receive individual feedback for assignments: feedback is based on checking the accuracy of the answers.

The second part of the study unit (Project) is implemented on campus. A Canvas learning environment is used to support the implementation, but it is important to take part in the workshops on campus according to schedule. The second part is based on teamwork. You will receive regular feedback for assignments from the teacher, and working life or peer feedback may also be utilised.

Attendance in the workshops is required. No alternative solutions are offered and this implementation cannot be taken remotely. Please check the schedule carefully! If you are not able to attend the scheduled workshops on campus, please choose another implementation.

Location and time

[This field is not used at Laurea.]

Learning materials and recommended literature

Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.

Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields

A comprehensive material package is provided in Canvas.

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Co-operation with working life and/or RDI

A service design project will be carried out in teams after the theory part is finished. One of Laurea's key partners will provide the design challenge and participate in the project via mentoring and feedback.

Important dates

The theory part must be completed by 5 March. Only those who have completed the theory will progress to the project part. In order to start the project, participants must attend the kick-off on 11 March on campus.

Forms of internationality

The study unit is suitable for exchange students.

Students workload

The study unit is 10 credits, equivalent to 270 hours.

Approximate distribution of workload:
Theory 5 x 16 h = 80 h
Project workshops attendance (including presentations to the client) 7 x 6 h + 3 h = 45 h
Teamwork outside workshops 10 x 15 h = 150 h

Content and scheduling

The theory part covers the service design process, as seen through the Double Diamond model.

In the project part, the same process will be implemented in practice.

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies, Alternatively, the teacher can specify a different manner for the student to confirm that they intend to participate in the studies. The completion of these measures can be required within a week of the studies having begun. The application of the aforementioned approach requires that the teacher notifies the students accepted to the study unit of the practice and that the practice is specifically mentioned in the study unit’s implementation plan.

If the student has a justified reason for not attending the first contact teaching session or for not notifying the teacher of their intention to be involved in studies in the manner required by the teacher, the student must contact the responsible teacher to agree on participation in the studies. Their registration for the study unit will be rejected, of the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified, Another student who is in line for the study unit can be selected in their place."

Grading scale

H-5

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

The study unit is assessed in two parts. The first part (theory) is assessed individually via quizzes in Canvas. Each quizz can be taken twice, in the given time frame. A grade from 0 to 5 will be given for this part based on the quizz results.

The second part (project) is assessed via a service design portfolio documenting the project. The portfolio is assessed as a team assignment. A grade from 0 to 5 will be given to the team.

In addition, students will give peer feedback via Buddycheck, which can be taken into account in grading if necessary.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork, skills, leadership, and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

[Leave the parts that apply] “Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. Laurea provides examination retake dates. Students must register for these examinations no later than 10 days before the retake date. A failed exam or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt." (Laurea degree regulations.)

All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. If Ouriginal is used when assignments are checked, the lecturer will inform the students of this.

Learning outcomes

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Teaching methods

This implementation consists of two separate parts. The first part (Theory section) is a prerequisite for the second part (Project section).

Theory part starts with an one-hour info session on Zoom on 17th January 2024 at 16.30-17.30 hrs .The Theory section (online) runs through (22nd January - 25th February 2024) and needs to be completed before taking the Project. Theory includes learning of service design process (Double Diamond), methods and tools independently in Canvas working space.

The Project starts with a kick-off on 13th March and ends on 12th May 2024. Please check the schedule in Pakki. Contact sessions are held on Zoom. During the project teams will carry out a service design project based on a real-life design challenge. Between the meetings the teams work in the virtual learning environment Canvas and do e.g. problem & test interviews face-to-face and by using Teams and other required tools.

Taking part in the contact sessions on Zoom is crucial as students work in teams and use co-creation methods during the sessions. Between the contact sessions the teams will work according to their own agreement (online or off), following the service design process.

In case you are unable to take part in the contact sessions on Zoom and do the needed interviews required by the project client, please choose another implementation for this study unit.

Location and time

[This field is not used at Laurea.]

Learning materials and recommended literature

Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.

Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields

Alternative completion methods of implementation

According to degree regulations “All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit student intranet.

Theory section: no alternatives

Project section:
A prior knowledge and competence in an applied service design project can be manifested through alternative methods. For example, you can join demostration of competence process (please check instructions from student intranet) or as a detailed 12-15 page project report which includes the project partners' evaluations. For further consultation, please be in touch with the instructor.

Co-operation with working life and/or RDI

The project section will include a Service Design project for Laurea Key Partnership team.

Project goal:
To find out what do the Business Management, ITC, Security students expect from company cooperation / key partnerships in their studies?
Overall: fresh service ideas how to improve the key partnership concept to match the needs of students, companies and Laurea

Student teams (4-6 persons per team) will develop a service concept following the service design process.

Laurea’s Key Partnership Director Ilkka Kurkela will be present on Zoom 13.3.2024 at 16.15-17.00 in the project kick-off. The first round of problem interviews will be conducted 22.3.-29.3.2024. Teams save Idea cards in Padlet Wall 18.4.2024 by 16:00 hrs. Laurea’s Key Partnership Director Ilkka Kurkela will choose one service idea of each team in Padlet and comment the ideas there by 19.4. 16:00 hrs. The test interviews will be conducted 22.4.-26.4.2024. Laurea’s Key Partnership Director Ilkka Kurkela will give feedback on Zoom to each teams orally 8.5.2024 at 16-17.30 when students pitch their service concept ideas.
PLEASE NOTE: You have to be able to conduct two rounds of interviews at Campus face-to-face and by utilizing Teams at the given dates as well as participate in pitch presentation. This is in additition to the given Zoom sessions which are all compulsory!!!

Important dates

THEORY SECTION
Theory part starts with an one-hour info session on Zoom on 17th January 2024 at 16:30 hrs -17:30 hrs.
22nd January - 25th February 2024 Theory part with Quizzes, need to be completed before taking the Project.

The theory section covers the service design process (Double Diamond), methods and tools, and includes 5 tests (Quizzes) to be taken individually. All tests can be taken at the student's own pace during the given time frame and need to be passed.

PROJECT SECTION
(13th March - 12th May 2024) will be conducted on Zoom. The project part requires active team work, including co-creation.

Teaming during 28.2.-10.3.2024.

Contact sessions on Zoom:
Project kick-off incl. introduction to Discover-phase on 13.3.2024 at 16-19 hrs
Introduction to Define-phase on 10.4.2024 at 16-19
Introduction to Develop-phase incl. Ideation workshop on 17.4. at 16.30-19.30
Introduction to Deliver-phase on 2.5. at 16-19
Pitching (final presentations) on 8.5. at 16-19
*Note! participation of all team members is required in all Zoom-sessions.

Return dates of service design portfolios & other tasks in Canvas:
Interview plans return by 20.3.2024 at 23:59 hrs
Phase 1 (Discover) portfolio return by 9.4.2024 at 16:00 hrs
Phase 2 (Define) portfolio return by 16.4. at 16:00 hrs
Phase 3 (Develop) portfolio return by 1.5. at 16:00 hrs
Idea Cards return by 19.4. at 16:00 hrs
Phase 4 (Deliver) portfolio return by 7.5. at 16:00 hrs
Final pitch presentations on 7.5. at 16:00 hrs
Self and peer evaluation and final portfolio return by 12.5.2024 at 16:00 hrs

In case the project schedule does not fit your schedule, please choose another implementation for the study unit.

Forms of internationality

Theory and Project section: implementation in English.
The study unit is suitable for exchange students.

Students workload

THEORY SECTION
The course is 3 ects which equals to approximately 81 hours of studying.
Work is done individually.

PROJECT SECTION
The course is 7 ects which equals to approximately 189 hours of studying.
Most of the work will be done in teams.

Content and scheduling

THEORY SECTION
The theory section covers service design process (Double Diamond), methods and tools, and includes various tasks and tests to be taken individually. All tests can be taken at the student's own pace and need to be passed.

PROJECT SECTION
Conducting a service design in project teams.

Further information for students

According to the degree regulations (section 18) “students must be present in the first contact session (5 Sep) or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations)

In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).

Grading scale

H-5

Evaluation methods and criteria

THEORY SECTION: 3 ects
Individual assignments, 5 Quizzes on Canvas, scale 1-5

PROJECT SECTION: 7 ects
Team assignment: service concept and service design portfolio, scale 1-5
Self- and peer assessment, instructor assessment.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Evaluation criteria, satisfactory (1-2)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
– report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– act independently taking into account the operating environment
– take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– describe the significance of his/her actions for successful co-operation
– describe his/her competence in relation to the learning outcomes

Evaluation criteria, good (3-4)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– critically evaluate information and justify their actions with science-based knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– propose creative solutions at work
– promote professional co-operation and enhance customer and partner relationships
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– act in a manner that promotes the team’s entrepreneurial and responsible approach to work
-describe the development of his/her competence in relation to the learning outcomes

Evaluation criteria, excellent (5)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
– anticipate needs of customers and/or co-operation partners
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– evaluate and develop the team’s entrepreneurial and responsible approach to work
– evaluate the possibilities for utilising competence and plan his/her personal development and development of the team

Learning outcomes

The student is able to
- communicate in Swedish both orally and in writing in various field-specific work and communication tasks
- take into consideration the special characteristics of the Nordic operating environment
- communicate in Swedish at the B1.2 level in accordance with the Common European Framework of Reference for Languages and pass the civil service language proficiency certificate

Teaching methods

The implementation plan is available in Finnish.

Grading scale

H-5

Further information

The study unit is compulsory for those whose language of education is Finnish. After passing the study unit, students meet the language skills requirements for Swedish as the second official language in public administration and the civil service language proficiency certificate will be registered in student’s records.

Learning outcomes

The student is able to
- communicate in Swedish both orally and in writing in various field-specific work and communication tasks
- take into consideration the special characteristics of the Nordic operating environment
- communicate in Swedish at the B1.2 level in accordance with the Common European Framework of Reference for Languages and pass the civil service language proficiency certificate

Teaching methods

The implementation plan is available in Finnish.

Grading scale

H-5

Further information

The study unit is compulsory for those whose language of education is Finnish. After passing the study unit, students meet the language skills requirements for Swedish as the second official language in public administration and the civil service language proficiency certificate will be registered in student’s records.

Learning outcomes

The student is able to
- communicate in Swedish both orally and in writing in various field-specific work and communication tasks
- take into consideration the special characteristics of the Nordic operating environment
- communicate in Swedish at the B1.2 level in accordance with the Common European Framework of Reference for Languages and pass the civil service language proficiency certificate

Teaching methods

The implementation plan is available in Finnish.

Grading scale

H-5

Further information

The study unit is compulsory for those whose language of education is Finnish. After passing the study unit, students meet the language skills requirements for Swedish as the second official language in public administration and the civil service language proficiency certificate will be registered in student’s records.

Learning outcomes

The student is able to
- communicate in Swedish both orally and in writing in various field-specific work and communication tasks
- take into consideration the special characteristics of the Nordic operating environment
- communicate in Swedish at the B1.2 level in accordance with the Common European Framework of Reference for Languages and pass the civil service language proficiency certificate

Teaching methods

The implementation plan is available in Finnish.

Grading scale

H-5

Further information

The study unit is compulsory for those whose language of education is Finnish. After passing the study unit, students meet the language skills requirements for Swedish as the second official language in public administration and the civil service language proficiency certificate will be registered in student’s records.

Learning outcomes

The student is able to
- communicate in Swedish both orally and in writing in various field-specific work and communication tasks
- take into consideration the special characteristics of the Nordic operating environment
- communicate in Swedish at the B1.2 level in accordance with the Common European Framework of Reference for Languages and pass the civil service language proficiency certificate

Teaching methods

The implementation plan is available in Finnish.

Grading scale

H-5

Further information

The study unit is compulsory for those whose language of education is Finnish. After passing the study unit, students meet the language skills requirements for Swedish as the second official language in public administration and the civil service language proficiency certificate will be registered in student’s records.