The student is able to
- create and analyse customer experiences
- evaluate processes as part of practical way of learning within projects
- develop services by implementing design thinking ideology
Please select the curriculum by the start year of studies and track.
Henry Lybäck
80% Face-to-face, 20% Distance learning
Linking to electronic LibGuides materials: http://libguides.laurea.fi/linkit_e-aineistoihin/etusivu
Student will be part of the BarLaurea environment and practicing service quality in restaurant operations. Student create and analyse customer experiences and evaluate processes as part of practical way of learning.
The unique LivingLab BarLaurea offers a wide variety of avenues for learning through participation in and development of service processes. Students work in all areas of the restaurant, both as employees and as process planners and developers. The restaurant enables the students to become experts in their field by applying a theoretical knowledgebase into a practical skillset.
Hospitality Management and Service Design is a daytime programme and the studies consist of contact teaching and face-to-face instruction.
In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge
To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge
To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
- report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners
To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships
To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan his/her personal development and development of the team
To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of his/her competence in relation to the learning outcomes
To achieve grade 1 (or pass) student must be able to
- describe the significance of his/her actions for successful co-operation
- describe his/her competence in relation to the learning outcomes
Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. A failed examination or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt.” (Laurea degree regulations.)
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed.
English
14.03.2022 - 31.05.2022
29.11.2021 - 05.12.2021
20 - 40
Miia Vakkuri, Henry Lybäck, Anikó Lehtinen
The study unit corresponds to the requirements of Bachelor's level education.
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.”
The quality of the study unit implementation has been assessed and the self-evaluation report is available in Canvas.
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
3 credits
1 credits
H-5
According to the degree regulations “all students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit Link.
Student will participate on trade fair Gastro in co-operation with Dieta company.
One credit equals approximately 26.7 hours of work
5 credit= 133.5 hours
Henry Lybäck
Face-to-face
Linking to electronic LibGuides materials: http://libguides.laurea.fi/linkit_e-aineistoihin/etusivu
Students implements as teams a cafeteria concept for BarLaurea's cafeteria. The course has four intensive theory days. Students brainstorm and design the cafeteria concept as well as the product. Teams test the café products.
The course culminates in the implementation of the teams' own cafeteria concepts in BarLaurea's cafeteria. Each team will implement their concept over a period of three days.
Hospitality Management and Service Design is a daytime programme and the studies consist of contact teaching and face-to-face instruction.
In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge
To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge
To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
- report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners
To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships
To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan his/her personal development and development of the team
To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of his/her competence in relation to the learning outcomes
To achieve grade 1 (or pass) student must be able to
- describe the significance of his/her actions for successful co-operation
- describe his/her competence in relation to the learning outcomes
Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. A failed examination or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt.” (Laurea degree regulations.)
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed.
English
27.04.2022 - 30.05.2022
29.11.2021 - 05.12.2021
20 - 40
Miia Vakkuri, Henry Lybäck
he study unit corresponds to the requirements of Bachelor's level education.
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.”
The quality of the study unit implementation has been assessed and the self-evaluation report is available in Canvas.
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
3 credits
H-5
BarLaurea restaurant and Dieta company.
One credit equals approximately 26.7 hours of work
5 credit= 133.5 hours
Petri Miinalainen
Face-to-face
Barden, Phil. (2013). Decoded. The Science Behind Why We Buy. Wiley.
Blythe, Jim. (2013). Consumer Behaviour. Sage.
Finch, Brian. 2013. How to write a business plan. Kogan Page.
Kahle, Lynn R. & Valette-Florence, Pierre. (2012). Marketplace Lifestyles in an Age of Social Media. Theory and Methods. Routledge.
Kahnemann, Daniel. Thinking Fast and Slow. (2011). Penguin Books.
Kotler, Philip & Armstrong, Gary. (2012). Principles of Marketing. Pearson.
Lynch, Richard 2006: Corporate strategy. Prentice Hall, Harlow.
MacRae, Ian & Furnham, Adrian. 2017. Motivation and Performance. A guide to motivating a diverse workforce. Kogan Page Limited.
Maylett, Tracy EdD & Wride, Matthew JD. 2017. The Employee Experience. How to Attract Talent, Retain Top Performers, and Drive Results. Wiley.
Osterwalder, A. & Pigneur, Y. (2009). Business Model Generation. Amsterdam. Self Published.
Robbins, Stephen P. & Judge, Timothy A. (2016). Essentials of Organizational Behavior. Pearson.
Robbins, Stephen P., Judge, Timothy A. & Campbell, Timothy T. (2010). Organizational Behaviour. Pearson.
Solomon, Michael R. (2011). Consumer Behavior. Buying, Having, and Being. Pearson.
Soman, Dilip and N-Marandi, Sara. (2010). Managing Customer Value. One Stage at a Time. World Scientific.
Thaler, Richard H. (2015). Misbehaving. The Making of Behavioral Economics. W.W. Norton & Company Inc.
Thaler, Richard H. & Sustein, Cass R. (2008). Nudge. Improving Decisions, about Health, Wealth, and Happiness. Yale University Press.
Walden, Steven. (2017). Customer Experience Management Rebooted - Are you an experience brand or an efficiency brand? Palgrave Macmillan.
Contact classes, team work, individual work.
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles
English
28.02.2022 - 31.05.2022
29.11.2021 - 05.12.2021
20 - 40
Petri Miinalainen
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
H-5
Presence is compulsory during the first class, 28.2.2022. Also, when there are guest lecturers and student presentations. The exact schedule will be in canvas and discussed during the first class.
Learning outcomes of the course
The student is able to
- lead one's own work in teams both in projects and in a business environment
- implement business understanding into research and analysis tasks both digitally and in authentic situations
- communicate professionally in teamwork and employs intercultural skills into practice
Petri Miinalainen
Face-to-face
Contact classes, team work, individual work.
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles
English
21.01.2022 - 30.04.2022
29.11.2021 - 05.12.2021
20 - 40
Sini Temisevä, Petri Miinalainen
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
H-5
Presence is compulsory during the first class, 21.1.2022. Also, when there are guest lecturers and student presentations. The exact schedule will be in canvas and discussed during the first class.
The student is able to
- run a business with strategic thinking and develop operations
- lead teams and oneself professionally in the world of hospitality
- employ digital leadership in daily work and make use of digital tools in operations
Miia Vakkuri
Face-to-face
English
18.01.2022 - 28.02.2022
29.11.2021 - 05.12.2021
Miia Vakkuri
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
Approved/Failed
Miia Vakkuri
Face-to-face
Villani, I. 2018. Transform Customer Experience. Wiley
https://ebookcentral.proquest.com/lib/Laurea/detail.action?docID=5649350
Peppers, D. and Rogers, M. 2017.Managing customer experience and relationship: a strategic framework
https://ebookcentral.proquest.com/lib/Laurea/detail.action?docID=4729311
Stickdorn M., Hormess M., Lawrence A. & Schneider J. 2018. This Is Service Design Doing. Sebastopol: O’Reilly
https://www.thisisservicedesigndoing.com/
During the study unit, students will work in teams and have also individual work.
Students need to be prepared to work efficiently and actively during the studies.
The evaluation of competence is based on the descriptions of objectives in the curricula and the evaluation criteria provided in the study unit’s implementation plan” (Laurea degree regulations).
In this study unit the assessing of the competences will be done by using the criteria set for requirement level I.
The study unit is carried out by implementing Learning by Developing. This means that both the study process and the end results influence the grade. Missing or late tasks returned will influence the grade.
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. [If Urkund is used when assignments are checked, the lecturer will inform the students of this.]
English
28.01.2022 - 20.05.2022
29.11.2021 - 05.12.2021
20 - 40
Annukka Korvenranta, Miia Vakkuri
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
H-5
According to the degree regulations “all students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit Link.
Active participation in lectures and workshops is required due to the service desing methods and tools used. The exact schedule will be in canvas and discussed during the first class.
Suitable for exchange students
10 ECTS = 270 hours of work/student
One credit equals approximately 26.7 hours of work performed by the student.
Please note that the project is carried out in teams and requires team work outside the scheduled lectures.
CONCEPTS
------------------------
Mind Mapping
Brainstorming
Observation (e.g. mystery shopping)
Interviews
Benchmark
SWOT
Customer Insight (Persona & Customer Journey)
Storytelling
Future forecast
ASSIGNMENTS
-----------------------
Customer project/ team work
Individual essay
Both evaluated using scale (5-1)
Individual assignment pass/ fail
Team assignments pass/ fail
Laurea's common evaluation criteria for Bachelor students.
Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. A failed examination or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt.(Laurea degree regulations.)
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 1-2 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 1-2 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 1-2 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
Suomeksi
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 3-4 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 3-4 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 3-4 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
Laurea's common evaluation criteria for Bachelor students.
Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. A failed examination or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt.(Laurea degree regulations.)
Miia Vakkuri
Face-to-face
The course is about to give an understanding what are the benefits to create a ecosystem to develop company business activities.
The student is able to
- create and analyze value co-created in businesses through Design Thinking and Lean
- implement Service Logic
- create new services with Future Design and Scenario Thinking
Based on provided material student will create an understanding of ecosystems in a visuallised and written form.
During the study unit, students will work in teams with a company to develop business models and services. Students have the opportunity to co-develop and be in active role in companies decision making. As a team students will work with a co-operative organisation. This task will enhance the actors of ecosystems to collaborate in order to create sustainable business model for the future needs.
Future thinking and business model creation are among the tools and skills students can employ in their work. After completing the module students are able to develop business models: services and operations in work environments.
Students need to be prepared to work efficiently and actively during the studies.
The evaluation of competence is based on the descriptions of objectives in the curricula and the evaluation criteria provided in the study unit’s implementation plan” (Laurea degree regulations).
In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.
The study unit is carried out by implementing Learning by Developing. This means that both the study process and the end results influence the grade. Missing or late tasks returned will influence the grade.
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. [If Urkund is used when assignments are checked, the lecturer will inform the students of this.]
English
24.01.2022 - 06.05.2022
29.11.2021 - 17.01.2022
20 - 40
Miia Vakkuri, Heidi Vähänikkilä
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
8 credits
H-5
According to the degree regulations “all students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit Link.
You will work with a company to create business model ideas for them.
Design challenge is stated in the beginning of the study unit.
Hospitality Management and Service Design is a daytime programme and the studies consist of contact teaching and face-to-face instruction. Active participation in lectures and workshops is required due to the service desing methods and tools used.
Agenda:
vko 4 24.01.2022 09.00 - 15.00 Introduction to Ecosystem
vko 4 26.01.2022 09.00 - 15.00 Understanding and mapping
vko 6 10.02.2022 09.00 - 11.30 Workshop with the companies
vko 8 23.02.2022 09.00 - 11.30 Guidance
vko 10 09.03.2022 09.00 - 11.30 Guidance
vko 13 01.04.2022 09.00 - 15.00 Going next level to building Ecosystem
vko 16 20.4.2022 09.00 - 11.30 Guidance
vko 18 06.05.2022 09.00 - 15.00 Presentations
10 ECTS = 270 hours of work/student
One credit equals approximately 26.7 hours of work performed by the student.
Please note that the project is carried out in teams and requires team work outside the scheduled lectures.
Agenda:
vko 4 24.01.2022 09.00 - 15.00 Introduction to Ecosystem
vko 4 26.01.2022 09.00 - 15.00 Understanding and mapping
vko 6 10.02.2022 09.00 - 11.30 Workshop with the companies
vko 8 23.02.2022 09.00 - 11.30 Guidance
vko 10 09.03.2022 09.00 - 11.30 Guidance
vko 13 01.04.2022 09.00 - 15.00 Going next level to building Ecosystem
vko 16 20.4.2022 09.00 - 11.30 Guidance
vko 18 06.05.2022 09.00 - 15.00 Presentations
Laurea's common evaluation criteria for Bachelor students.
Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. A failed examination or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt.(Laurea degree regulations.)
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 1-2 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 1-2 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 1-2 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 3-4 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 3-4 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 3-4 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
Sini Setälä
90% Face-to-face, 10% Distance learning
The current bibliography list will be presented in class and you will find it from Canvas.
Lectures, project for an organization, presentations in class. There are individual and team assignments.
Assignments:
1) Analyze Your Own Buying Behaviour and Customer Experience, Graded 0-5, forms 40% of the overall course grade. Individual work.
2) Project work, Graded 0-5, forms 60% of overall course grade. Team work assignment.
English
30.08.2021 - 16.12.2021
24.05.2021 - 30.05.2021
20 - 40
Miia Vakkuri, Heidi Vähänikkilä
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
3 credits
1 credits
H-5
If possible, project work with a partner company will be arranged. Due to covid circumstances, there may be agile changes happening.
In-class (/online) meetings will take place according to the schedule, mainly as full-day workshops.
This course runs through autumn.
In case a student does not meet minimum expectations / or if they fail to return course work within set time-limits, they will fail. In any situation, if extra support is needed please speak to lecturers as soon as possible.
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles.
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
Miia Vakkuri
Face-to-face
Finnish
16.09.2021 - 10.12.2021
24.05.2021 - 30.05.2021
20 - 40
Sini Temisevä, Miia Vakkuri
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
Approved/Failed
Miia Vakkuri
Face-to-face
English
27.01.2022 - 04.02.2022
29.11.2021 - 05.12.2021
Miia Vakkuri
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
Approved/Failed
Heidi Vähänikkilä
Face-to-face
[Enter here information on the books and articles to be used. Add links to Laurea’s Finna.
Example:
Juholin, Elisa: Communicare (2017) https://laurea.finna.fi/Record/laurus.90185
Linking to electronic LibGuides materials: http://libguides.laurea.fi/linkit_e-aineistoihin/etusivu
Contact your Laurea library well in advance to let the library know the study unit for which you need the books and the number of students in the study unit. The library can also help you find a suitable knowledge basis.]
[Enter here the key information on registering/applying for a placement, placement implementation method, placement environment as well as the guidance, counselling and communication practices. You may also instruct the student to find additional information elsewhere, such as in LINK and/or Optima. However, provide sufficient information in the implementation plan so that other parties involved in guidance and counselling can rely on the implementation plan to carry out guidance and counselling work.]
“The evaluation of competence is based on the descriptions of objectives in the curricula and the evaluation criteria provided in the study unit’s implementation plan” (Laurea degree regulations).
[Enter here the items to be evaluated, emphases, evaluation methods, evaluators and evaluation date. Check the requirement level from the study unit information. You can remove criteria that are not suitable for this implementation but no other changes are not allowed.]
In this study unit the assessing of the competences will be done by using the criteria set for requirement level I.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner
To achieve grade 3 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner
To achieve grade 1 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance
To achieve grade 3 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it
To achieve grade 1 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
To achieve grade 3 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct
To achieve grade 1 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
[Leave the parts that apply] “Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. ... A failed examination or other study attainment can be retaken twice” (Laurea degree regulations.)
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. [If Urkund is used when assignments are checked, the lecturer will inform the students of this.]
English
01.08.2021 - 31.07.2022
24.05.2021 - 30.05.2021
20 - 40
Miia Vakkuri, Heidi Vähänikkilä
The study unit corresponds to the requirements of Bachelor's level education.
[Leave the instructions only if the regulations is applied]
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).
The quality of the study unit implementation has been assessed and the self-evaluation report is available in [Optima, Canvas, Teams, or elsewhere; you can also add OneDrive link].
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
15 credits
According to the degree regulations “all students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit Link.
[Describe the opportunities for accreditation of prior learning or other alternatice completion methods.]
[Provide a brief description of guidance provided and development work carried out in the placement location.]
[According to the degree regulations (section 18 ) compulsory attendance in a study unit must be specified and justified in the study unit’s implementation plan. Provide the placement period and details of the submission of assignments. The actual implementation schedule is directly visible to students in Pakki as calendar reservations, so this information does not need to be repeated in this field.]
Placement can also be carried out abroad. Please see LINK for further information.
[Leave the text if it applies:] The study unit is suitable for exchange students.
One credit equals approximately 26.7 hours of work performed by the student. [You can evaluate the student’s time management in different modules/assignments. A tool for calculating the workload is available in the “Implementations” menu of the teacher’s desktop in Peppi ]
[If you are able to specify the content, please describe the content by using the vocabulary used in the world of work. From this field you should be able to find same words, which are being used in job postings. The field will be used in a service using AI to match studies, jobs and personal competences.
Miia Vakkuri
Face-to-face
English
31.08.2021 - 16.11.2021
24.05.2021 - 30.05.2021
20 - 40
Miia Vakkuri, Heidi Vähänikkilä
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
Approved/Failed
Miia Vakkuri
60% Face-to-face, 40% Distance learning
Learning materials are provided in Canvas. Also the following works will be consulted:
Bailey, S. 2011. Academic writing: a handbook for international students. 3rd edition. London: Routledge.
Dawson, C. 2009. Projects in computing and information systems. 2nd edition. Harlow: Addison-Wesley.
Lock, D. 2013. Naked Project Management: the bare facts. Gower.
Ojasalo, K., Moilanen, T. & Ritalahti, J. 2009. Research-oriented approach. Partially translated from: Kehittämistyön menetelmät – Uudenlaista osaamista liiketoimintaan. Helsinki: WSOY.
During the study unit students will familiarise themselves with the basic principles of project management and receive guidance on communication requirements and tools for carrying out academic and project-related work.
The study unit contains work on the following topic areas:
- Research and development in academic projects
- Project planning, scheduling and risk management
- Teamwork and collaboration
- ICT tools for project management and documentation
- Preparing project-related communications (project plan, project report and presentation)
- Academic writing (referencing, style and tone, structure and organisation)
The evaluation of competence is based on the descriptions of objectives in the curricula and the evaluation criteria provided in the study unit’s implementation plan” (Laurea degree regulations).
In this study unit the assessing of the competences will be done by using the criteria set for requirement level I.
The study unit is carried out by implementing Learning by Developing. This means that both the study process and the end results influence the grade. Missing or late tasks returned will influence the grade.
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. [If Urkund is used when assignments are checked, the lecturer will inform the students of this.]
English
08.09.2021 - 30.11.2021
24.05.2021 - 30.05.2021
20 - 40
Riku Salmenkylä, Heidi Vähänikkilä, Miia Vakkuri
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
1 credits
2 credits
H-5
5 credits = 135 hours of student`s work.
If a student fails to reach learning goals or if returns of course assignments are neglected, fail notification will be given. A student may ask for guidance from lecturers if, in need of further instructions, late assignment returns may be accepted - please do note, they will be only graded, no personal feedback will be given.
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 1-2 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 1-2 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 1-2 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 3-4 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 3-4 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 3-4 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
Heidi Vähänikkilä
Face-to-face
English
21.09.2021 - 15.11.2021
24.05.2021 - 30.05.2021
20 - 40
Miia Vakkuri, Heidi Vähänikkilä
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
Approved/Failed
Päivi Mantere
Face-to-face
Stickdorn M., Hormess M., Lawrence A. & Schneider J. 2018. This Is Service Design Doing. Sebastopol: O’Reilly
https://www.thisisservicedesigndoing.com/
Other material will be provided in Canvas
During the study unit, students will work in teams with a client to develop services. This semester students's will be developing student wellbeing services for HALI project.
Students need to be prepared to work efficiently and actively during the studies.
“The evaluation of competence is based on the descriptions of objectives in the curricula and the evaluation criteria provided in the study unit’s implementation plan” (Laurea degree regulations).
In this study unit the assessing of the competences will be done by using the criteria set for requirement level I.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner
To achieve grade 3 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner
To achieve grade 1 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance
To achieve grade 3 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it
To achieve grade 1 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
To achieve grade 3 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct
To achieve grade 1 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
[Leave the parts that apply] “Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. ... A failed examination or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt.” (Laurea degree regulations.)
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. [If Urkund is used when assignments are checked, the lecturer will inform the students of this.]
English
03.09.2021 - 10.12.2021
24.05.2021 - 30.05.2021
20 - 40
Annukka Korvenranta, Päivi Mantere
The study unit corresponds to the requirements of Bachelor's level education.
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
10 credits
H-5
According to the degree regulations “all students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit the student intranet.
You will work with a client to create new service ideas for them.
Design challenge is stated in the beginning of the study unit.
Design thinking is strongly empowered by co-creation, this gives an approach to work and behave during the study unit and in the project
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrollment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).
Study unit will be implemented iamong intercultural teams. Material concerning Design thinking and service design, Futures orientation, Facilitation and Lean-management is international.
The study unit is suitable for exchange students.
10 ECTS = 270 hours of work/student
One credit equals approximately 26.7 hours of work performed by the student.
Please note that the project is carried out in teams and requires team work outside the scheduled lectures.
CONCEPTS
------------------------
Service Design process (including appropriate methods and tools)
Design Thinking
Lean management
Futures Thinking
Facilitation
Customer Insight (empathy map)
ASSIGNMENTS
-----------------------
Design project & Design manual created during the process (75%)
Self reflection (25%)
Self- and peer evaluation (pass/fail)
The student is able to
- implement Design Thinking in customer experience management and organizational development
- apply Lean and facilitation skills in management
- explore and develop operations based on trends and futures' thinking
“Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. A failed examination or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt.” (Laurea degree regulations.)
To achieve grade 1 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 1 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 1 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
To achieve grade 3 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 3 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 3 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance
Heidi Vähänikkilä
Face-to-face
English
23.08.2021 - 30.11.2021
24.05.2021 - 30.05.2021
20 - 40
Heidi Vähänikkilä, Miia Vakkuri
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
Approved/Failed
Miia Vakkuri
60% Face-to-face, 40% Distance learning
Design Thinking materials and theory books.
Lupton, E. Graphic design thinking : beyond brainstorming. 2011.Princeton Architectural Press ; Maryland Institute College of Art.
https://ebookcentral.proquest.com/lib/laurea/reader.action?docID=3387597
Luchs, Michael G. ; Griffin, Abbie ; Swan, Scott. 2015. Design Thinking. Wiley-Blackwell.
https://ebookcentral.proquest.com/lib/laurea/reader.action?docID=4041673
During the study unit, students will work in teams with a client to develop services.
Students need to be prepared to work efficiently and actively during the studies.
The evaluation of competence is based on the descriptions of objectives in the curricula and the evaluation criteria provided in the study unit’s implementation plan” (Laurea degree regulations).
In this study unit the assessing of the competences will be done by using the criteria set for requirement level I.
The study unit is carried out by implementing Learning by Developing. This means that both the study process and the end results influence the grade. Missing or late tasks returned will influence the grade.
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. [If Urkund is used when assignments are checked, the lecturer will inform the students of this.]
English
02.09.2021 - 17.12.2021
24.05.2021 - 30.05.2021
20 - 30
Miia Vakkuri, Heidi Vähänikkilä, Henry Lybäck
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
5 credits
2 credits
H-5
According to the degree regulations “all students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit Link.
You will work with a client to create new service ideas for them.
Design Thinking Project with XX, design challenge is stated in the beginning of the study unit.
Active participation in lectures and workshops is required due to the service desing methods and tools used.
Contact sessions:
5 ECTS = 135 hours of work/student
One credit equals approximately 26.7 hours of work performed by the student.
Please note that the project is carried out in teams and requires team work outside the scheduled lectures.
CONCEPTS
------------------------
Design thinking
Design thinking process and tools
Mind Mapping
Brainstorming
Observation: mystery shopping
Interviews
Benchmark
SWOT
Customer Insight (Persona & Customer Journey)
Storytelling
Future forecast
ASSIGNMENTS
-----------------------
Customer project
Development of map and understanding / team work
Evaluated using scale (5-1)
Design Portfolio created during the process
The finished service design portfolio is given to the customer project provider
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 1-2 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 1-2(or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 1-2 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 3-4 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 3-4 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 3-4 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
Marjaana Salomaa
60% Face-to-face, 40% Distance learning
TBA
In this study unit we will look closer at hospitality service professions and future aspects of the branch.
Lectures at campus
Canvas
Team work and individual assignments
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed.
English
18.01.2022 - 16.03.2022
29.11.2021 - 05.12.2021
20 - 40
Sini Temisevä, Marjaana Salomaa
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
2 credits
All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). The student is responsible for demonstrating and verifying their competence and for providing sufficient information.
The actual implementation schedule is visible to students in Pakki.
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrollment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.”
One credit equals approximately 26.7 hours of work performed by the student.
“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. (Laurea degree regulations.)
To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
- report and communicate in a professional manner
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- describe the significance of his/her actions for successful co-operation
- describe his/her competence in relation to the learning outcomes
To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of his/her competence in relation to the learning outcomes
To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan his/her personal development and development of the team
Heidi Vähänikkilä
94% Face-to-face, 6% Distance learning
Students are encouraged to find large number of relevant theories according to their Thesis topic. Suitable books and articles will be discussed in detail in class. Please, take into consideration Laurea writing guidelines and visit Finna.
The first steps in thesis preparation are the selection and analysis of the topic. Read more about the process in student intranet. The thesis preparation includes acting as an opponent to another student’s thesis, presenting one’s own work, evaluation discussion and completing the maturity test.
The maturity test, which is part of the thesis, is taken by the student in Finnish or Swedish, in accordance with the Degree on Universities of Applied Sciences. Students who have received their formal education outside of Finland or in a language other than Finnish or Swedish take the maturity test in either Finnish or English. (Laurea degree regulations.)
The thesis evaluation guidelines are provided on LINK (Study path > Evaluations and Retakes). The evaluation criteria are included in Laurea’s thesis guidelines.
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed.
Assesment criteria in detail you´ll find in student intra, please follow this link: https://laureauas.sharepoint.com/sites/studentEn_thesisandgraduation/SitePages/Thesis.aspx#assessment-criteria-and-targets
English
06.09.2022 - 31.12.2022
23.05.2022 - 29.05.2022
20 - 40
Miia Vakkuri, Heidi Vähänikkilä
The study unit corresponds to the requirements of Bachelor level education.
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
15 credits
1 credits
H-5
The thesis is expected to demonstrate a clear connection to workplace development. For example, the goal may be to develop a service, action models or a new work culture. The thesis may be part of the research and development activities of the University of Applied Sciences.
If you are graduating, please note the important dates concerning the submission of the thesis.
One credit equals approximately 26.7 hours of work performed by the student.
Assesment criteria in detail you´ll find in student intra, please follow this link: https://laureauas.sharepoint.com/sites/studentEn_thesisandgraduation/SitePages/Thesis.aspx#assessment-criteria-and-targets
Assesment criteria in detail you´ll find in student intra, please follow this link: https://laureauas.sharepoint.com/sites/studentEn_thesisandgraduation/SitePages/Thesis.aspx#assessment-criteria-and-targets
Assesment criteria in detail you´ll find in student intra, please follow this link: https://laureauas.sharepoint.com/sites/studentEn_thesisandgraduation/SitePages/Thesis.aspx#assessment-criteria-and-targets
Assesment criteria in detail you´ll find in student intra, please follow this link: https://laureauas.sharepoint.com/sites/studentEn_thesisandgraduation/SitePages/Thesis.aspx#assessment-criteria-and-targets
Sini Setälä
Face-to-face
The material is available in Canvas.
Lectures, project for an organization, presentations in class. There are individual and team assignments.
BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles.
English
01.08.2022 - 31.12.2022
23.05.2022 - 29.05.2022
20 - 40
Sini Setälä, Heidi Vähänikkilä
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
5 credits
H-5
Annika Kirkkomäki
Face-to-face
English
01.08.2022 - 04.09.2022
Annika Kirkkomäki
Laurea Leppävaara
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara, Degree Programme in Service Business Management (HMA), Laurea Leppävaara, Degree Programme in Safety, Security and Risk Management (HRA), Laurea Leppävaara, Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara, Degree Programme in Business Management (HBA2), Laurea Leppävaara, Degree Programme in Business Information Technology (NIA), Laurea Leppävaara
Leena Saarikko
Face-to-face
Teacher's material (about 35 pages). The material will be available in Canvas when the course starts. Study material is also available for copying in the Laurea Leppävaara library. THE STUDENTS WILL PRINT OUT OR COPY THE MATERIAL THEMSELVES.
The course will have lessons every week during the whole semester. It's aiming at basic knowledge of Finnish grammar and vocabulary to guarantee that the students will be able to speak and understand Finnish in very basic everyday situations. The target level is A1.1. in the Common European Framework of Refrence for Languages. NOTICE! THE STUDENTS HAVE TO BE PRESENT AT THE 1ST SESSION OR INFORM THE TEACHER IN ADVANCE ON THEIR ABSENCE. Otherwise they may loose their place at the course.
The target level is A1.1. in the Common European Framework of Refrence for Languages.
Final grade will consist of the following:
1. Written exam at the end of the course
2. Oral exam at the end of the course
3. Small vocabulary tests during the course
4. Active participation and attendence in the lessons
Required attendance: 80 % of lessons unless otherwise agreed.
English
01.09.2022 - 15.12.2022
23.05.2022 - 29.05.2022
20 - 40
Leena Saarikko
No prerequisites required.
Required attendance: 80 % of lessons unless otherwise agreed.
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
H-5
According to Laurea mathematics, 5 credits requires a workload of 135 hours. About 50 of them will be used for weekly lessons in classroom. Homework and home studies will take the rest of the hours, however, it may vary depending on students' personal activeness, skills and goals.
Basic grammar (verb conjugation, endings, questions, possessive etc), vocabulary (related to food, accomodation, studying, describing a person, family, hobbies, numbers, telling the time, weekdays, months, weather etc.), cultural issues (facts, customs, habits in Finland), oral exercises (buying a ticket, paying at the cashier, discussing different issues, personal questions etc.).
Grading 1-5, 1 being the lowest and 5 the highest grade.
Final grade will consist of the following:
1. Written exam at the end of the course
2. Oral exam at the end of the course
3. Small vocabulary tests during the course
4. Active participation and attendence in the lessons
Required attendance: 80 % of lessons unless otherwise agreed.
Miia Vakkuri
Face-to-face
English
15.09.2022 - 31.12.2022
23.05.2022 - 29.05.2022
20 - 40
Miia Vakkuri
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
Approved/Failed
Face-to-face
English
01.08.2022 - 31.12.2022
23.05.2022 - 29.05.2022
20 - 40
Heidi Vähänikkilä, Miia Vakkuri
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
Approved/Failed
Face-to-face
English
01.08.2022 - 31.12.2022
23.05.2022 - 29.05.2022
20 - 40
Heidi Vähänikkilä, Miia Vakkuri
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
Approved/Failed
Ilona Rönkä
Face-to-face
Learning materials in Canvas. See also:
Bovée, C. & Thill, J. 2011. Excellence in business communication. 9th edition. London: Pearson.
Hartley, P. & Chatterton, P. 2015. Business communication: rethinking your professional practice for the post-digital age. 2nd edition. London: Routledge.
Mclean, S. 2015. Business communication for success. Washington, D.C.: Flat World Knowledge.
Munter, M. 2014. Guide to managerial communication: effective business writing and speaking. 10th edition. Boston: Prentice Hall.
Contact sessions online/on campus and homework/project assignments.
The study unit contains work on the following themes:
• communication models, applying a communication strategy
• intercultural communication and communication styles
• business writing: genre and style, the writing process, macro and micro features
• persuasive communication in presentations, pitches and debates
• building rapport and interpersonal communication in meetings and negotiations
• revision of common business terms & professional vocabulary
The final grade is based on the following:
Vocabulary and comprehension exercises in canvas 20% (0-5)
Spoken communication assignments 40% (0-5)
Written communication assignments 40% (0-5)
All parts must be passed in order to complete the study unit.
More detailed assessment criteria are given in the Canvas workspace.
English
06.09.2022 - 14.11.2022
23.05.2022 - 29.05.2022
20 - 40
Ilona Rönkä
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
H-5
According to Laurea UAS's degree regulations, "All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position.
The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module.
The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). The competence to be accredited must be in line with the learning outcomes of the degree programme’s curriculum. The student is responsible for demonstrating and verifying their competence and for providing sufficient information.
Students should apply for the accreditation of prior competence at the beginning of their studies, so they can progress in their studies without interruption. However, students are entitled to apply for accreditation of prior competence throughout their studies."
Canvas will be opened on 31st August 2022 at the latest.
Some additional dates may be scheduled for small group meetings.
Development of intercultural competences is integrated into the study unit.
5 ECTS = 135 hours of work.
A detailed schedule will be given in Canvas.
Students demonstrate an understanding of key principles of effective communication for professional purposes. They can achieve communication objectives in a range of work-related situations, modify their communication style according to context and the requirements of the message, and manage interpersonal interactions with people from different backgrounds. Spoken fluency and range are sufficient to manage common professional situations. Writing shows satisfactory control of grammar and lexis for the production of standard business messages.
Students demonstrate a good understanding of the principles of effective communication for professional purposes. They are able to achieve communication objectives in a range of work-related situations with a degree of success and can adapt their communication style to suit the requirements of audience and context. Speech is fluent, with a high degree of grammatical and propositional control. Writing shows good control of grammar, lexis, and style in a range of texts for professional purposes.
Students demonstrate an excellent understanding of key principles of effective communication for professional purposes. They are able to communicate clearly, concisely, and appropriately in a wide range of work-related situations and are effective in adapting both the style and content of a message to different audiences and in different contexts. Speech is very fluent, flexible, and easy to understand, with a high degree of grammatical control and propositional precision. Writing shows excellent control of grammar, lexis, and style in producing a variety of text types and genres.
Face-to-face
English
01.08.2022 - 31.07.2023
23.05.2022 - 29.05.2022
20 - 40
Miia Vakkuri, Heidi Vähänikkilä
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
Approved/Failed
Miia Vakkuri
Face-to-face
Learning materials are provided in Canvas. Also the following works will be consulted:
Bailey, S. 2011. Academic writing: a handbook for international students. 3rd edition. London: Routledge.
Dawson, C. 2009. Projects in computing and information systems. 2nd edition. Harlow: Addison-Wesley.
Lock, D. 2013. Naked Project Management: the bare facts. Gower.
Ojasalo, K., Moilanen, T. & Ritalahti, J. 2009. Research-oriented approach. Partially translated from: Kehittämistyön menetelmät – Uudenlaista osaamista liiketoimintaan. Helsinki: WSOY.
During the study unit students will familiarise themselves with the basic principles of project management and receive guidance on communication requirements and tools for carrying out academic and project-related work.
The study unit contains work on the following topic areas:
- Research and development in academic projects
- Project planning, scheduling and risk management
- Teamwork and collaboration
- ICT tools for project management and documentation
- Preparing project-related communications (project plan, project report and presentation)
- Academic writing (referencing, style and tone, structure and organisation)
The evaluation of competence is based on the descriptions of objectives in the curricula and the evaluation criteria provided in the study unit’s implementation plan” (Laurea degree regulations).
In this study unit the assessing of the competences will be done by using the criteria set for requirement level I.
The study unit is carried out by implementing Learning by Developing. This means that both the study process and the end results influence the grade. Missing or late tasks returned will influence the grade.
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. [If Urkund is used when assignments are checked, the lecturer will inform the students of this.]
English
05.09.2022 - 31.12.2022
23.05.2022 - 29.05.2022
20 - 40
Riku Salmenkylä, Miia Vakkuri, Heidi Vähänikkilä
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
H-5
5 credits = 135 hours of student`s work.
Laurea's common evaluation criteria for Bachelor students.
Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. A failed examination or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt.(Laurea degree regulations.)
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 1-2 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 1-2 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 1-2 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 3-4 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 3-4 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 3-4 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
Päivi Mantere
70% Face-to-face, 30% Distance learning
Stickdorn M., Hormess M., Lawrence A. & Schneider J. 2018. This Is Service Design Doing. Sebastopol: O’Reilly
https://www.thisisservicedesigndoing.com/
Other material will be provided in Canvas
During the study unit, students will work in teams with a client to develop services.
Students need to be prepared to work efficiently and actively during the studies.
You will also get an experience of facilitating a workshop together with your multicultural team.
“The evaluation of competence is based on the descriptions of objectives in the curricula and the evaluation criteria provided in the study unit’s implementation plan” (Laurea degree regulations).
In this study unit the assessing of the competences will be done by using the criteria set for requirement level I.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner
To achieve grade 3 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner
To achieve grade 1 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance
To achieve grade 3 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it
To achieve grade 1 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
To achieve grade 3 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct
To achieve grade 1 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
[Leave the parts that apply] “Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. ... A failed examination or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt.” (Laurea degree regulations.)
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. [If Urkund is used when assignments are checked, the lecturer will inform the students of this.]
English
01.08.2022 - 31.12.2022
23.05.2022 - 29.05.2022
20 - 40
Annukka Korvenranta
The study unit corresponds to the requirements of Bachelor's level education.
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
10 credits
3 credits
H-5
According to the degree regulations “all students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit the student intranet.
You will work with a client to create new service ideas for them. Design challenge is stated in the beginning of the study unit.
Design thinking is strongly empowered by co-creation, this gives an approach to work and behave during the study unit and in the project.
You will also get an experience of facilitating a workshop together with your multicultural team.
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrollment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).
Study unit will be implemented among intercultural teams. Material concerning Design thinking and service design, Futures orientation, Facilitation and Lean-management is international.
The study unit is suitable for exchange students.
10 ECTS = 270 hours of work/student
One credit equals approximately 26.7 hours of work performed by the student.
Please note that the project is carried out in teams and requires team work outside the scheduled lectures.
CONCEPTS
------------------------
Service Design process (including appropriate methods and tools)
Design Thinking
Lean management
Futures Thinking
Facilitation
ASSIGNMENTS
-----------------------
Design project & Design manual created during the process (75%)
Understanding Service Design process (25%)
Self- and peer evaluation with buddy-check (pass/fail)
The student is able to
- implement Design Thinking in customer experience management and organizational development
- apply Lean and facilitation skills in management
- explore and develop operations based on trends and futures' thinking
“Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. A failed examination or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt.” (Laurea degree regulations.)
To achieve grade 1 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 1 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 1 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
To achieve grade 3 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 3 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 3 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance
Annika Kirkkomäki
Face-to-face
Opinnon materiaali löytyy Canvas-oppimisalustalta, johon saat pääsyn viimeistään opinnon alkaessa. (not translated)
The implementation plan is available in Finnish.
Osaamisen arviointi kohdistuu opetussuunnitelmien tavoitekuvauksiin ja osaamisen taso arvioidaan opinnon toteutussuunnitelmalla ilmoitetun arviointikriteeristön perusteella (Laurean tutkintosääntö). Opintototeutuksella arvioidaan sekä suullinen että kirjallinen kielitaito. Opinnon arvosana koostuu puoliksi suullisen ja puoliksi kirjallisen taidon arvosanasta. Tutkintotodistukseen tuleva ruotsin kielen suullinen taito ja ruotsin kielen kirjallinen taito määräytyvät tämän opinnon perusteella.
Opintojaksosta annetaan opintojaksoarvosanan (1 - 5) lisäksi erilliset arvosanat kirjallisesta ja suullisesta ruotsin kielen taidosta.
Kirjallinen arvosana koostuu kirjallisista oppimistehtävistä sekä opintojakson lopussa pidettävästä kirjallisesta tentistä.
Suulliseen arvosanaan vaikuttavat suulliset oppimistehtävät, aktiivinen osallistuminen sekä opintojakson päätteeksi pidettävä suullinen tentti.
Restonomitodistuksen ruotsin kielen arvosana määräytyy seuraavasti:
arvosanat 4 – 5: hyvä taito
arvosanat 1 – 3: tyydyttävä taito
Arviointi perustuu ns. eurooppalaisen viitekehyksen taitotasoasteikkoon, jotka ovat luettavissa opiskelijaintrassa: https://laureauas.sharepoint.com/sites/studentFin_opintojensuunnittelu/SitePages/Ydinopintoihin-kuuluvat-englannin-ja-toisen-kotimaisen-kielen-opinnot.aspx Ruotsin kielessä tavoitetasona on vähintään B1-tasoinen ammatillinen kielitaito.
Opiskelijan, joka ei ole suorittanut hyväksytyksi opintojakson läpäisemiseksi asetettuja tehtäviä tai tenttejä, tulee täydentää tai uusia suorituksensa opintojakson opettajan määrittelemällä tavalla ja opettajan määrittelemässä ajassa. Hylätyn tentin tai muun suorituksen voi uusia kaksi kertaa. Varsinaiseen tenttiin osallistumatta jättäminen lasketaan yhdeksi suorituskerraksi. (Laurean tutkintosääntö.)
Kaikkien Laurean toimijoiden odotetaan noudattavan hyviä tieteellisiä käytänteitä, joihin kuuluu asianmukainen lähteisiin viittaaminen. Perehdy ja kysy käytänteistä tarvittaessa. Kaikki opintotehtävät tehdään yksilötyönä, jollei tehtävässä ole muuta ohjeistettu. Ouriginalin käytöstä tehtävien tarkistuksen yhteydessä opettaja kertoo erikseen.
Opinnon arvioinnissa käytetään amk-tutkinto-opiskelijan osaamisen arviointikehikon vaatimustason I mukaisia kriteereitä:
AMMATILLINEN TIETOPERUSTA, TIEDONHAKU JA RAPORTOINTI
Arvosanan 5 tasolla opiskelija osaa:
- käyttää monipuolisesti ammattikäsitteitä
- vertailla ja valita tarkoituksenmukaista tietoa
- raportoida ja viestiä ammattimaisesti
Arvosanan 3 tasolla opiskelija osaa:
- käyttää johdonmukaisesti ammattikäsitteitä eri työkäytänteitä ja tilanteita selittäessään
- koota tietoa ja hyödyntää tietoperustaansa
- raportoida sovitulla tavalla
Arvosanan 1 (H) tasolla opiskelija osaa:
- käyttää keskeisiä ammattikäsitteitä eri työkäytänteitä ja -tilanteita selittäessään
- etsiä tietoa eri tietolähteistä
- raportoida
AMMATILLINEN TOIMINTA JA TYÖELÄMÄN KEHITTÄMINEN
Arvosanan 5 tasolla opiskelija osaa:
- toimia itsenäisesti opittuja taitoja ja menetelmiä käyttäen
- ottaa vastuuta asiakkaan ja /tai yhteistyötahojen kanssa toimimisesta ja heidän tarpeisiinsa vastaamisesta
- ennakoida ohjaustarpeitaan
Arvosanan 3 tasolla opiskelija osaa:
- toimia opittuja taitoja ja menetelmiä käyttäen
- toimia ammatillisesti asiakkaiden ja/tai yhteistyötahojen kanssa ja tunnistaa heidän tarpeensa
- osallistua ohjaukseen ja hyödyntää sitä
Arvosanan 1 (H) tasolla opiskelija osaa:
- toimia ryhmän jäsenenä
- suunnitella ohjatusti oman työn etenemistä ja ajankäyttöä
- toimia turvallisesti ja ammattieettisten periaatteiden mukaisesti
- noudattaa annettuja ohjeita ja sääntöjä
RYHMÄTYÖTAIDOT, JOHTAMINEN JA VASTUULLISUUS
Arvosanan 5 tasolla opiskelija osaa:
- edistää toiminnallaan ryhmän toimintaa ja ilmapiiriä
- hallita ajankäyttöään tehden sovitut tehtävät työssä vaadittavalla laatutasolla
- toimia vastuullisesti ja soveltaa opittuja taitoja ja menetelmiä
- suunnitella ja arvioida toimintaansa turvallisuus ja/tai eettiset näkökulmat huomioiden
Arvosanan 3 tasolla opiskelija osaa:
- toimia tavoitteellisesti ryhmässä
- suunnitella ja hallita oman työn etenemistä ja ajankäyttöä
- havaita turvallisuuteen liittyviä riskejä
- perustella toimintaansa ammattieettisten periaatteiden mukaisesti
Arvosanan 1 (H) tasolla opiskelija osaa:
- toimia ryhmän jäsenenä
- suunnitella ohjatusti oman työn etenemistä ja ajankäyttöä
- toimia turvallisesti ja ammattieettisten periaatteiden mukaisesti
- noudattaa annettuja ohjeita ja sääntöjä
[Jätä soveltuvilta osin:] Opiskelijan, joka ei ole osoittanut osaamistaan arviointikriteeristön edellyttämällä hyväksytyllä tasolla, tulee täydentää tai uusia suorituksensa opintojakson opettajan määrittelemällä tavalla ja opettajan määrittelemässä ajassa. Hylätyn tentin tai muun suorituksen voi uusia kaksi kertaa. Varsinaiseen tenttiin osallistumatta jättäminen lasketaan yhdeksi suorituskerraksi. (Laurean tutkintosääntö.)
Kaikkien Laurean toimijoiden odotetaan noudattavan hyviä tieteellisiä käytänteitä, joihin kuuluu asianmukainen lähteisiin viittaaminen. Perehdy ja kysy käytänteistä tarvittaessa. Kaikki opintotehtävät tehdään yksilötyönä, jollei tehtävässä ole muuta ohjeistettu. Ouriginalin käytöstä tehtävien tarkistuksen yhteydessä opettaja kertoo erikseen. (not translated)
Finnish
25.10.2022 - 31.12.2022
23.05.2022 - 29.05.2022
20 - 40
Annika Kirkkomäki
Opiskelija on suorittanut ruotsin kielen tasotestin ennen ilmoittautumistaan opinnolle. Hylätyn tasotestin jälkeen suositellaan suorittamaan Valmentava ruotsi –opinto, tai hankkimaan vastaava osaaminen muulla tavoin.
Lisätietoa intrasta: https://laureauas.sharepoint.com/sites/studentFin_opintojensuunnittelu/SitePages/Kielitestit.aspx
Opinto on vaatimuksiltaan amk-tutkintoon johtavan koulutuksen tasoa. (not translated)
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara, Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Laurea Leppävaara
H-5
Laurean tutkintosäännön mukaisesti ”Kaikilla opiskelijoilla on oikeus osaamisensa näyttämiseen. Aloitteen hankitun osaamisen tunnistamisesta ja tunnustamisesta tekee opiskelija. Osaamisen tunnistaa ja tunnustaa opinnosta vastaava opettaja tai muu tehtävään nimetty henkilö. Arvioinnissa noudatetaan samaa arviointikriteeristöä ja pääsääntöisesti samaa arviointiasteikkoa kuin vastaavalla opintojaksolla tai -kokonaisuudella. Opiskelijalla on oikeus hakea osaamisen tunnustamista riippumatta siitä, missä, miten ja milloin osaaminen on hankittu. Opiskelija voi hakea myös työssä hankittavan osaamisen tunnistamista osaksi tutkintoa (työn opinnollistaminen). ... Opiskelija vastaa osaamisen osoittamisesta, todistamisesta ja riittävien tietojen toimittamisesta. Osaamisen arvioivat opiskelija ja näytön vastaanottava ohjaaja yhdessä. ”
Jos opiskelijalla on aiempia korkea-asteen ammattikielen opintoja eri alalta, hänellä on oikeus suorittaa opinto hyväksiluvun täydennyksellä. Tässä tapauksessa opiskelija ottaa yhteyden opinnon opettajaan, joka ohjaa tarvittaessa eteenpäin.
Katso lisätietoa opiskelijaintrasta. (not translated)
Tutkintosäännön 18§ mukaisesti ”opiskelijan on oltava ensimmäisellä kontaktikerralla läsnä tai ilmoitettava poissaolostaan vastuuopettajalle opintoon osallistumisensa vahvistamiseksi. Vaihtoehtoisesti opettaja voi määrittää myös muun tavan, jolla opiskelija vahvistaa osallistumisensa toteutukselle. Näitä toimia voidaan edellyttää viikon sisällä toteutuksen alkamisesta. Edellä esitetyn mukaisesti toimintatavan soveltaminen edellyttää, että opettaja tiedottaa toteutukselle hyväksyttyjä opiskelijoita käytänteestä ja että käytänne on kerrottu opinnon toteutussuunnitelmassa. Mikäli opiskelija on estynyt perusteluista syistä osallistumaan ensimmäiseen kontaktikertaan tai aktivoitumaan opinnoissa opettajan asettamien edellytysten mukaisesti, hänen tulee olla yhteydessä vastuuopettajaan toteutukselle osallistumisesta sopimiseksi. Ilmoittautuminen hylätään, mikäli opiskelija ei ilmoita poissaolostaan opinnon aloituskerralta tai poissaolon syytä ei voida pitää perusteltuna. Hänen tilalleen voidaan ottaa jonossa oleva seuraava opiskelija”.
Kirjallinen tentti 7.12.
Suullinen tentti viikoilla 50
Opintojakson kirjalliseen uusintatenttiin voi osallistua kahdessa varsinaista tenttiä seuraavassa uusintatentissä 26.1.2023 ja 2.3.2023. (not translated)
Opinnolla tutustutaan työelämään ja –kulttuureihin Pohjoismaissa. (not translated)
Opintojakso on 5 opintopistettä, työmäärältään 5 x 27 h = 135 h.
Siitä on n. 20 h kontaktiopetusta + tentit. Itseopiskelun osuus 115 h, johon kannattaa varautua ennakkoon. (not translated)
Face-to-face
English
05.09.2022 - 31.12.2022
23.05.2022 - 29.05.2022
20 - 40
Heidi Vähänikkilä, Miia Vakkuri
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
Approved/Failed
Face-to-face
English
29.08.2022 - 31.07.2023
23.05.2022 - 29.05.2022
20 - 40
Heidi Vähänikkilä, Miia Vakkuri
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
Approved/Failed
Miia Vakkuri
Face-to-face
Design Thinking materials and theory books.
Lupton, E. Graphic design thinking : beyond brainstorming. 2011.Princeton Architectural Press ; Maryland Institute College of Art.
https://ebookcentral.proquest.com/lib/laurea/reader.action?docID=3387597
Luchs, Michael G. ; Griffin, Abbie ; Swan, Scott. 2015. Design Thinking. Wiley-Blackwell.
https://ebookcentral.proquest.com/lib/laurea/reader.action?docID=4041673
During the study unit, students will work in teams with a client to develop services.
Students need to be prepared to work efficiently and actively during the studies.
The evaluation of competence is based on the descriptions of objectives in the curricula and the evaluation criteria provided in the study unit’s implementation plan” (Laurea degree regulations).
In this study unit the assessing of the competences will be done by using the criteria set for requirement level I.
The study unit is carried out by implementing Learning by Developing. This means that both the study process and the end results influence the grade. Missing or late tasks returned will influence the grade.
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. [If Urkund is used when assignments are checked, the lecturer will inform the students of this.]
English
15.09.2022 - 31.12.2022
23.05.2022 - 29.05.2022
20 - 40
Miia Vakkuri, Henry Lybäck
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).
Laurea Leppävaara, service
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Laurea Leppävaara
2 credits
H-5
According to the degree regulations “all students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit Link.
You will work with a client to create new service ideas for them.
Design Thinking Project with XX, design challenge is stated in the beginning of the study unit.
Active participation in lectures and workshops is required due to the service desing methods and tools used.
Contact sessions:
5 ECTS = 135 hours of work/student
One credit equals approximately 26.7 hours of work performed by the student.
Please note that the project is carried out in teams and requires team work outside the scheduled lectures.
CONCEPTS
------------------------
Design thinking
Design thinking process and tools
Mind Mapping
Brainstorming
Observation: mystery shopping
Interviews
Benchmark
SWOT
Customer Insight (Persona & Customer Journey)
Storytelling
Future forecast
ASSIGNMENTS
-----------------------
Customer project
Development of map and understanding / team work
Evaluated using scale (5-1)
Design Portfolio created during the process
The finished service design portfolio is given to the customer project provider
Laurea's common evaluation criteria for Bachelor students.
Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. A failed examination or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt.(Laurea degree regulations.)
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 1-2 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 1-2(or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 1-2 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 3-4 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 3-4 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 3-4 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct
Laurea's common evaluation criteria for Bachelor students.
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration