Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Academic year 2022 - 2023

Bachelor's Thesis A9286-3035 01.01.2023-31.12.2023 15 credits (PHA221SN, ...) +-
Learning outcomes of the course

The student is able to
- present justified suggestions for development in relation to working life
- conceptualize phenomena related to working life based on research results
- use proper research and development methods in order to produce new knowledge
- act in development projects cooperatively and in a responsible manner with working life and other partners
- evaluate their own activities and solutions critically
- understand concepts in an extensive scale and present topics logically and based on arguments

Mode of delivery

Face-to-face

Language of instruction

English

Timing

01.01.2023 - 31.12.2023
Number of ECTS credits allocated
- 15 credits
Group(s)
- PHA221SN
- PHA220SN
- PHA222SN
Seats

20 - 80

Unit

Laurea Leppävaara, service

Programme(s)

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Campus

Laurea Leppävaara

Evaluation scale

Approved/Failed
Bachelor's Thesis A9286-3024 06.09.2022-31.12.2022 15 credits (PHA220SN) +-
Learning outcomes of the course

The student is able to
- present justified suggestions for development in relation to working life
- conceptualize phenomena related to working life based on research results
- use proper research and development methods in order to produce new knowledge
- act in development projects cooperatively and in a responsible manner with working life and other partners
- evaluate their own activities and solutions critically
- understand concepts in an extensive scale and present topics logically and based on arguments

Teacher in charge

Heidi Vähänikkilä

Mode of delivery

94% Face-to-face, 6% Distance learning

Learning materials and recommended literature

Students are encouraged to find large number of relevant theories according to their Thesis topic. Suitable books and articles will be discussed in detail in class. Please, take into consideration Laurea writing guidelines and visit Finna.

Teaching methods

The first steps in thesis preparation are the selection and analysis of the topic. Read more about the process in student intranet. The thesis preparation includes acting as an opponent to another student’s thesis, presenting one’s own work, evaluation discussion and completing the maturity test.

The maturity test, which is part of the thesis, is taken by the student in Finnish or Swedish, in accordance with the Degree on Universities of Applied Sciences. Students who have received their formal education outside of Finland or in a language other than Finnish or Swedish take the maturity test in either Finnish or English. (Laurea degree regulations.)

Evaluation methods and criteria

The thesis evaluation guidelines are provided on LINK (Study path > Evaluations and Retakes). The evaluation criteria are included in Laurea’s thesis guidelines.

All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed.

Assesment criteria in detail you´ll find in student intra, please follow this link: https://laureauas.sharepoint.com/sites/studentEn_thesisandgraduation/SitePages/Thesis.aspx#assessment-criteria-and-targets

Language of instruction

English

Timing

06.09.2022 - 31.12.2022

Enrollment period

23.05.2022 - 29.05.2022
Number of ECTS credits allocated
- 15 credits
Group(s)
- PHA220SN
Seats

20 - 40

Teacher(s)

Miia Vakkuri, Heidi Vähänikkilä

Further information for students

The study unit corresponds to the requirements of Bachelor level education.

Unit

Laurea Leppävaara, service

Programme(s)

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Campus

Laurea Leppävaara

RDI portion

15 credits

Virtual portion

1 credits

Evaluation scale

H-5

Co-operation with working life and/or RDI

The thesis is expected to demonstrate a clear connection to workplace development. For example, the goal may be to develop a service, action models or a new work culture. The thesis may be part of the research and development activities of the University of Applied Sciences.

Important dates

If you are graduating, please note the important dates concerning the submission of the thesis.

Students workload

One credit equals approximately 26.7 hours of work performed by the student.

Evaluation criteria

Assesment criteria in detail you´ll find in student intra, please follow this link: https://laureauas.sharepoint.com/sites/studentEn_thesisandgraduation/SitePages/Thesis.aspx#assessment-criteria-and-targets

Satisfactory

Assesment criteria in detail you´ll find in student intra, please follow this link: https://laureauas.sharepoint.com/sites/studentEn_thesisandgraduation/SitePages/Thesis.aspx#assessment-criteria-and-targets

Good

Assesment criteria in detail you´ll find in student intra, please follow this link: https://laureauas.sharepoint.com/sites/studentEn_thesisandgraduation/SitePages/Thesis.aspx#assessment-criteria-and-targets

Excellent

Assesment criteria in detail you´ll find in student intra, please follow this link: https://laureauas.sharepoint.com/sites/studentEn_thesisandgraduation/SitePages/Thesis.aspx#assessment-criteria-and-targets
BarLaurea I PH00BN98-3003 01.01.2023-31.07.2023 5 credits (PHA222SN) +-
Learning outcomes of the course

The student is able to
- create and analyse customer experiences
- evaluate processes as part of practical way of learning within projects
- develop services by implementing design thinking ideology

Teacher in charge

Henry Lybäck

Mode of delivery

80% Face-to-face, 20% Distance learning

Language of instruction

English

Timing

01.01.2023 - 31.07.2023

Enrollment period

28.11.2022 - 04.12.2022
Number of ECTS credits allocated
- 5 credits
Group(s)
- PHA222SN
Seats

20 - 40

Teacher(s)

Miia Vakkuri, Henry Lybäck, Anikó Lehtinen

Unit

Laurea Leppävaara, service

Programme(s)

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Campus

Laurea Leppävaara

RDI portion

3 credits

Virtual portion

1 credits

Evaluation scale

Approved/Failed
BarLaurea II PH00BN96-3002 01.01.2023-31.07.2023 5 credits (PHA221SN) +-
Learning outcomes of the course

The student is able to:
- understand and resolve challenges in a LivingLab environment
- apply current issues and future trends when organizing and developing services
- identify changes in hospitality field using future thinking methods and tools

Teacher in charge

Henry Lybäck

Mode of delivery

Face-to-face

Language of instruction

English

Timing

01.01.2023 - 31.07.2023

Enrollment period

28.11.2022 - 04.12.2022
Number of ECTS credits allocated
- 5 credits
Group(s)
- PHA221SN
Seats

20 - 40

Teacher(s)

Miia Vakkuri, Henry Lybäck

Unit

Laurea Leppävaara, service

Programme(s)

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Campus

Laurea Leppävaara

RDI portion

3 credits

Evaluation scale

Approved/Failed
Business Approach and Leadership Skills PH00BO01-3003 01.01.2023-31.07.2023 5 credits (PHA222SN) +-
Learning outcomes of the course

The student is able to
- lead one's own work in teams both in projects and in a business environment
- implement business understanding into research and analysis tasks both digitally and in authentic situations
- communicate professionally in teamwork and employs intercultural skills into practice

Teacher in charge

Petri Miinalainen

Mode of delivery

Face-to-face

Language of instruction

English

Timing

01.01.2023 - 31.07.2023

Enrollment period

28.11.2022 - 04.12.2022
Number of ECTS credits allocated
- 5 credits
Group(s)
- PHA222SN
Seats

20 - 40

Teacher(s)

Petri Miinalainen

Unit

Laurea Leppävaara, service

Programme(s)

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Campus

Laurea Leppävaara

Evaluation scale

Approved/Failed
Business Pro Mindset in Hospitality Management PH00BO03-3002 01.01.2023-31.07.2023 10 credits (PHA221SN) +-
Learning outcomes of the course

The student is able to
- run a business with strategic thinking and develop operations
- lead teams and oneself professionally in the world of hospitality
- employ digital leadership in daily work and make use of digital tools in operations

Teacher in charge

Petri Miinalainen

Mode of delivery

Face-to-face

Language of instruction

English

Timing

01.01.2023 - 31.07.2023

Enrollment period

28.11.2022 - 04.12.2022
Number of ECTS credits allocated
- 10 credits
Group(s)
- PHA221SN
Seats

20 - 40

Teacher(s)

Sini Temisevä, Petri Miinalainen

Unit

Laurea Leppävaara, service

Programme(s)

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Campus

Laurea Leppävaara

Evaluation scale

Approved/Failed
Customer Experience PH00BN94-3003 01.01.2023-31.07.2023 10 credits (PHA222SN) +-
Learning outcomes of the course

The student is able to
- apply customer experience knowledge into the service business
- plan and produce user-centered services
- develop hospitality services in the international context

Teacher in charge

Miia Vakkuri

Mode of delivery

Face-to-face

Language of instruction

English

Timing

01.01.2023 - 31.07.2023

Enrollment period

28.11.2022 - 04.12.2022
Number of ECTS credits allocated
- 10 credits
Group(s)
- PHA222SN
Seats

20 - 40

Teacher(s)

Annukka Korvenranta, Miia Vakkuri

Unit

Laurea Leppävaara, service

Programme(s)

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Campus

Laurea Leppävaara

Evaluation scale

Approved/Failed
Ecosystem Building PH00BO00-3002 01.01.2023-31.07.2023 10 credits (PHA221SN) +-
Learning outcomes of the course

The student is able to
- create and analyze value co-created in businesses through Design Thinking and Lean
- implement Service Logic
- create new services with Future Design and Scenario Thinking

Teacher in charge

Miia Vakkuri

Mode of delivery

Face-to-face

Language of instruction

English

Timing

01.01.2023 - 31.07.2023

Enrollment period

28.11.2022 - 04.12.2022
Number of ECTS credits allocated
- 10 credits
Group(s)
- PHA221SN
Seats

20 - 40

Teacher(s)

Heidi Vähänikkilä, Miia Vakkuri

Unit

Laurea Leppävaara, service

Programme(s)

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Campus

Laurea Leppävaara

RDI portion

8 credits

Evaluation scale

Approved/Failed
Hospitality Management and Customer Understanding PH00BN93-3003 09.09.2022-16.12.2022 10 credits (PHA222SN) +-
Learning outcomes of the course

The student is able to
- define the services in the hospitality industry
- evaluate user-centered behaviour in different services in the hospitality field
- explore hospitality services in the international framework

Teacher in charge

Sini Setälä

Mode of delivery

Face-to-face

Learning materials and recommended literature

The material is available in Canvas.

Teaching methods

Lectures, project for an organization, presentations in class. There are individual and team assignments.

Evaluation methods and criteria

BACHELOR'S DEGREE INITIAL STAGE STUDENTS
EXCELLENT
grade 5
Students are able to:
• Apply professional concepts expertly.
• Comply with occupational safety instructions responsibly and independently.
• Justify activities using research knowledge.
• Work independently and take initiatives in line with objectives. Operations are often flexible, systematic, development-oriented, creative and active.
• Select the appropriate techniques and models for activities, and justify the choices.
• Act in customer-oriented ways and according to the situation.
• Promote group activities.
• Able to critically apply ethical principles in the subject field in one's conduct and tasks.
GOOD
grade 3
Students are able to:
• Apply professional concepts systematically.
• Apply occupational safety instructions in their activities.
• Justify, compare and analyse their activities using general guidelines.
• Able to cope independently in different tasks in each operating environment.
• Apply acquired techniques and models diversely.
• Act professionally in customer situations.
• Work in a group in line with objectives.
• Justify their activities in accordance with ethical principles..
SATISFACTORY,
grade 1
Students are able to:
• Apply most important/individual and appropriate professional concepts, and indicate their familiarity with the knowledge base.
• Act safely, although activities are often schematic/ experimental/ fumbling/ self-involved.
• Comply with rules and instructions, and justify their activities using provided instructions.
• Act appropriately under guidance.
• Use acquired techniques and models.
• Take customers into account in their actions.
• Act as group members.
• Act in accordance with ethical principles.

Language of instruction

English

Timing

09.09.2022 - 16.12.2022

Enrollment period

23.05.2022 - 29.05.2022
Number of ECTS credits allocated
- 10 credits
Group(s)
- PHA222SN
Seats

20 - 40

Teacher(s)

Sini Setälä, Heidi Vähänikkilä

Unit

Laurea Leppävaara, service

Programme(s)

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Campus

Laurea Leppävaara

RDI portion

5 credits

Evaluation scale

H-5
Initial Test in Swedish 00506-3019 01.08.2022-04.09.2022 (NSA222SA, ...) +-
Learning outcomes of the course

At the beginning of their studies, all students who have English and/or Swedish qualifications on prior certificates required for studies at Laurea, or who have received previous instruction in English and/or Swedish take initial tests in these languages. The initial tests are the same for all fields of study and may only be taken once. Students who transfer between degrees within Laurea do not have to retake the test. The test is used to check the students’ starting level before language studies begin. Students who fail the test must take preparatory studies in the language at the start of their studies. Having passed the preparatory studies, students obtain credits for inclusion in elective studies.

Further information

At the beginning of their studies, all students who have Swedish qualifications on prior certificates required for studies at Laurea take initial test in Swedish, with the exception of those whose mother tongue or language of education is Swedish.

Teacher in charge

Annika Kirkkomäki

Mode of delivery

Face-to-face

Language of instruction

English

Timing

01.08.2022 - 04.09.2022
Group(s)
- NSA222SA
- HBA222SN
- NCA222SA
- HRA222SA
- PHA222SN
Teacher(s)

Sirpa Mattila, Annika Kirkkomäki

Unit

Laurea Leppävaara

Programme(s)

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara, Degree Programme in Service Business Management (HMA), Laurea Leppävaara, Degree Programme in Safety, Security and Risk Management (HRA), Laurea Leppävaara, Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara, Degree Programme in Business Management (HBA2), Laurea Leppävaara, Degree Programme in Business Information Technology (NIA), Laurea Leppävaara
Introduction to Finnish Language and Culture 1 R0233-3036 01.09.2022-15.12.2022 5 credits (PHA222SN) +-
Learning outcomes of the course

The student is able to:
- speak and understand Finnish in very basic and familiar everyday situations
- find information in very short texts and write simple messages
- use some of the basic grammar structures
- become familiar with Finnish cultural manners and customs
- reach the target level of A1.1 in the Common European Framework of Reference for Languages

Further information

The study unit is for those whose language of education and mother tongue are other than Finnish and Swedish and who have not studied Finnish before.

Teacher in charge

Leena Saarikko

Mode of delivery

Face-to-face

Learning materials and recommended literature

Teacher's material (about 35 pages). The material will be available in Canvas when the course starts. Study material is also available for copying in the Laurea Leppävaara library. THE STUDENTS WILL PRINT OUT OR COPY THE MATERIAL THEMSELVES.

Teaching methods

The course will have lessons every week during the whole semester. It's aiming at basic knowledge of Finnish grammar and vocabulary to guarantee that the students will be able to speak and understand Finnish in very basic everyday situations. The target level is A1.1. in the Common European Framework of Refrence for Languages. NOTICE! THE STUDENTS HAVE TO BE PRESENT AT THE 1ST SESSION OR INFORM THE TEACHER IN ADVANCE ON THEIR ABSENCE. Otherwise they may loose their place at the course.

Evaluation methods and criteria

The target level is A1.1. in the Common European Framework of Refrence for Languages.
Final grade will consist of the following:
1. Written exam at the end of the course
2. Oral exam at the end of the course
3. Small vocabulary tests during the course
4. Active participation and attendence in the lessons
Required attendance: 80 % of lessons unless otherwise agreed.

Language of instruction

English

Timing

01.09.2022 - 15.12.2022

Enrollment period

23.05.2022 - 31.08.2022
Number of ECTS credits allocated
- 5 credits
Group(s)
- PHA222SN
Seats

20 - 40

Teacher(s)

Leena Saarikko

Further information for students

No prerequisites required.
Required attendance: 80 % of lessons unless otherwise agreed.

Unit

Laurea Leppävaara, service

Programme(s)

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Campus

Laurea Leppävaara

Evaluation scale

H-5

Students workload

According to Laurea mathematics, 5 credits requires a workload of 135 hours. About 50 of them will be used for weekly lessons in classroom. Homework and home studies will take the rest of the hours, however, it may vary depending on students' personal activeness, skills and goals.

Content and scheduling

Basic grammar (verb conjugation, endings, questions, possessive etc), vocabulary (related to food, accomodation, studying, describing a person, family, hobbies, numbers, telling the time, weekdays, months, weather etc.), cultural issues (facts, customs, habits in Finland), oral exercises (buying a ticket, paying at the cashier, discussing different issues, personal questions etc.).

Evaluation criteria

Approved / Failed

Grading 1-5, 1 being the lowest and 5 the highest grade.
Final grade will consist of the following:
1. Written exam at the end of the course
2. Oral exam at the end of the course
3. Small vocabulary tests during the course
4. Active participation and attendence in the lessons
Required attendance: 80 % of lessons unless otherwise agreed.
Placement 1 B0233-3016 01.08.2022-31.12.2022 15 credits (PHA222SN) +-
Learning outcomes of the course

The student is able to
- apply into practice what they have learnt
- analyse and structure the contents and methods of their work
- participate with their input in the development work of a company’s practices and business processes
- develop their business competencies
- evaluate their competencies and their development

Mode of delivery

Face-to-face

Language of instruction

English

Timing

01.08.2022 - 31.12.2022

Enrollment period

23.05.2022 - 29.05.2022
Number of ECTS credits allocated
- 15 credits
Group(s)
- PHA222SN
Seats

20 - 40

Teacher(s)

Heidi Vähänikkilä, Miia Vakkuri

Unit

Laurea Leppävaara, service

Programme(s)

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Campus

Laurea Leppävaara

Evaluation scale

Approved/Failed
Placement 2 R0245-3014 01.08.2022-31.12.2022 15 credits (PHA221SN) +-
Learning outcomes of the course

The student is able to
- evaluate their competencies and the requirements of working life
- develop and deepen their business competencies
- analyse and develop the content of their work and the operation of the organisation as a member of the work community
- establish personal working life connections and act in networks
- evaluate their competencies and their development
- plan their study path and career

Mode of delivery

Face-to-face

Language of instruction

English

Timing

01.08.2022 - 31.12.2022

Enrollment period

23.05.2022 - 29.05.2022
Number of ECTS credits allocated
- 15 credits
Group(s)
- PHA221SN
Seats

20 - 40

Teacher(s)

Heidi Vähänikkilä, Miia Vakkuri

Unit

Laurea Leppävaara, service

Programme(s)

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Campus

Laurea Leppävaara

Evaluation scale

Approved/Failed
Professional Communication Skills R0234-3016 06.09.2022-14.11.2022 5 credits (PHA222SN) +-
Learning outcomes of the course

The student is able to
- communicate as a professional in field, specific tasks and intercultural contexts
- produce effective spoken and written texts using an appropriate style and register
- demonstrate knowledge of essential terminology needed in working life
- apply principles of interpersonal and organizational communication

Teacher in charge

Ilona Rönkä

Mode of delivery

Face-to-face

Learning materials and recommended literature

Learning materials in Canvas. See also:
Bovée, C. & Thill, J. 2011. Excellence in business communication. 9th edition. London: Pearson.
Hartley, P. & Chatterton, P. 2015. Business communication: rethinking your professional practice for the post-digital age. 2nd edition. London: Routledge.
Mclean, S. 2015. Business communication for success. Washington, D.C.: Flat World Knowledge.
Munter, M. 2014. Guide to managerial communication: effective business writing and speaking. 10th edition. Boston: Prentice Hall.

Teaching methods

Contact sessions online/on campus and homework/project assignments.
The study unit contains work on the following themes:
• communication models, applying a communication strategy
• intercultural communication and communication styles
• business writing: genre and style, the writing process, macro and micro features
• persuasive communication in presentations, pitches and debates
• building rapport and interpersonal communication in meetings and negotiations
• revision of common business terms & professional vocabulary

Evaluation methods and criteria

The final grade is based on the following:
Vocabulary and comprehension exercises in canvas 20% (0-5)
Spoken communication assignments 40% (0-5)
Written communication assignments 40% (0-5)
All parts must be passed in order to complete the study unit.
More detailed assessment criteria are given in the Canvas workspace.

Language of instruction

English

Timing

06.09.2022 - 14.11.2022

Enrollment period

23.05.2022 - 29.05.2022
Number of ECTS credits allocated
- 5 credits
Group(s)
- PHA222SN
Seats

20 - 40

Teacher(s)

Ilona Rönkä

Unit

Laurea Leppävaara, service

Programme(s)

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Campus

Laurea Leppävaara

Evaluation scale

H-5

Alternative completion methods

According to Laurea UAS's degree regulations, "All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position.

The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module.

The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). The competence to be accredited must be in line with the learning outcomes of the degree programme’s curriculum. The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Students should apply for the accreditation of prior competence at the beginning of their studies, so they can progress in their studies without interruption. However, students are entitled to apply for accreditation of prior competence throughout their studies."

Important dates

Canvas will be opened on 31st August 2022 at the latest.
Some additional dates may be scheduled for small group meetings.

Internationality

Development of intercultural competences is integrated into the study unit.

Students workload

5 ECTS = 135 hours of work.

Content and scheduling

A detailed schedule will be given in Canvas.

Evaluation criteria

Satisfactory

Students demonstrate an understanding of key principles of effective communication for professional purposes. They can achieve communication objectives in a range of work-related situations, modify their communication style according to context and the requirements of the message, and manage interpersonal interactions with people from different backgrounds. Spoken fluency and range are sufficient to manage common professional situations. Writing shows satisfactory control of grammar and lexis for the production of standard business messages.

Good

Students demonstrate a good understanding of the principles of effective communication for professional purposes. They are able to achieve communication objectives in a range of work-related situations with a degree of success and can adapt their communication style to suit the requirements of audience and context. Speech is fluent, with a high degree of grammatical and propositional control. Writing shows good control of grammar, lexis, and style in a range of texts for professional purposes.

Excellent

Students demonstrate an excellent understanding of key principles of effective communication for professional purposes. They are able to communicate clearly, concisely, and appropriately in a wide range of work-related situations and are effective in adapting both the style and content of a message to different audiences and in different contexts. Speech is very fluent, flexible, and easy to understand, with a high degree of grammatical control and propositional precision. Writing shows excellent control of grammar, lexis, and style in producing a variety of text types and genres.
Professional Development YY00BN53-3082 01.08.2022-31.07.2023 2 credits (PHA221SN) +-
Learning outcomes of the course

The student is able to
- create a personal career plan
- look into employment opportunities and prerequisites for entrepreneurship in their own field
- build and utilize professional networks
- describe their own competence, apply for jobs in the field and understand the significance of social media in the job seeking process
- anticipate future trends in the job market and their likely impact on their career
- promote personal well-being

Mode of delivery

Face-to-face

Language of instruction

English

Timing

01.08.2022 - 31.07.2023

Enrollment period

23.05.2022 - 29.05.2022
Number of ECTS credits allocated
- 2 credits
Group(s)
- PHA221SN
Seats

20 - 40

Teacher(s)

Miia Vakkuri, Heidi Vähänikkilä

Unit

Laurea Leppävaara, service

Programme(s)

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Campus

Laurea Leppävaara

Evaluation scale

Approved/Failed
Project Management and Communication R0238-3030 05.09.2022-31.12.2022 5 credits (PHA222SN) +-
Learning outcomes of the course

The student is able to
- plan, implement and evaluate a practical project in multidisciplinary cooperation
- work in an appropriate way in multicultural organisations and networks
- acquire and use information to support development, and use ICT tools
- communicate appropriately and in a goal-oriented way in the communication and documenting situations required by the project

Teacher in charge

Miia Vakkuri

Mode of delivery

Face-to-face

Learning materials and recommended literature

Learning materials are provided in Canvas. Also the following works will be consulted:
Bailey, S. 2011. Academic writing: a handbook for international students. 3rd edition. London: Routledge.
Dawson, C. 2009. Projects in computing and information systems. 2nd edition. Harlow: Addison-Wesley.
Lock, D. 2013. Naked Project Management: the bare facts. Gower.
Ojasalo, K., Moilanen, T. & Ritalahti, J. 2009. Research-oriented approach. Partially translated from: Kehittämistyön menetelmät – Uudenlaista osaamista liiketoimintaan. Helsinki: WSOY.

Teaching methods

During the study unit students will familiarise themselves with the basic principles of project management and receive guidance on communication requirements and tools for carrying out academic and project-related work.
The study unit contains work on the following topic areas:
- Research and development in academic projects
- Project planning, scheduling and risk management
- Teamwork and collaboration
- ICT tools for project management and documentation
- Preparing project-related communications (project plan, project report and presentation)
- Academic writing (referencing, style and tone, structure and organisation)

Evaluation methods and criteria

The evaluation of competence is based on the descriptions of objectives in the curricula and the evaluation criteria provided in the study unit’s implementation plan” (Laurea degree regulations).

In this study unit the assessing of the competences will be done by using the criteria set for requirement level I.

The study unit is carried out by implementing Learning by Developing. This means that both the study process and the end results influence the grade. Missing or late tasks returned will influence the grade.

All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. [If Urkund is used when assignments are checked, the lecturer will inform the students of this.]

Language of instruction

English

Timing

05.09.2022 - 31.12.2022

Enrollment period

23.05.2022 - 29.05.2022
Number of ECTS credits allocated
- 5 credits
Group(s)
- PHA222SN
Seats

20 - 40

Teacher(s)

Riku Salmenkylä, Miia Vakkuri, Heidi Vähänikkilä

Further information for students

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).

Unit

Laurea Leppävaara, service

Programme(s)

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Campus

Laurea Leppävaara

Evaluation scale

H-5

Students workload

5 credits = 135 hours of student`s work.

Evaluation criteria

Laurea's common evaluation criteria for Bachelor students.

Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. A failed examination or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt.(Laurea degree regulations.)

Satisfactory

Laurea's common evaluation criteria for Bachelor students.

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 1-2 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report

PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 1-2 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance

TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 1-2 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules

Good

Laurea's common evaluation criteria for Bachelor students.

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 3-4 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner

PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 3-4 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it

TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 3-4 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct

Excellent

Laurea's common evaluation criteria for Bachelor students.

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner

PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance

TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
Service Design in Practice PH00BN99-3002 31.08.2022-31.12.2022 10 credits (PHA221SN) +-
Learning outcomes of the course

The student is able to
- implement Design Thinking in customer experience management and organizational development
- apply Lean and facilitation skills in management
- explore and develop operations based on trends and futures' thinking

Teacher in charge

Päivi Mantere

Mode of delivery

70% Face-to-face, 30% Distance learning

Learning materials and recommended literature

Stickdorn M., Hormess M., Lawrence A. & Schneider J. 2018. This Is Service Design Doing. Sebastopol: O’Reilly
https://www.thisisservicedesigndoing.com/
Other material will be provided in Canvas

Teaching methods

During the study unit, students will work in teams with a client to develop services.
Students need to be prepared to work efficiently and actively during the studies.
You will also get an experience of facilitating a workshop together with your multicultural team.

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula and the evaluation criteria provided in the study unit’s implementation plan” (Laurea degree regulations).

In this study unit the assessing of the competences will be done by using the criteria set for requirement level I.

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING

To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner

To achieve grade 3 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner

To achieve grade 1 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report

PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT

To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance

To achieve grade 3 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it

To achieve grade 1 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance

TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY

To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration

To achieve grade 3 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct

To achieve grade 1 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules

[Leave the parts that apply] “Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. ... A failed examination or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt.” (Laurea degree regulations.)

All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. [If Urkund is used when assignments are checked, the lecturer will inform the students of this.]

Language of instruction

English

Timing

31.08.2022 - 31.12.2022

Enrollment period

23.05.2022 - 29.05.2022
Number of ECTS credits allocated
- 10 credits
Group(s)
- PHA221SN
Seats

20 - 40

Teacher(s)

Annukka Korvenranta, Päivi Mantere

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

Unit

Laurea Leppävaara, service

Programme(s)

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Campus

Laurea Leppävaara

RDI portion

10 credits

Virtual portion

3 credits

Evaluation scale

H-5

Alternative completion methods

According to the degree regulations “all students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit the student intranet.

Co-operation with working life and/or RDI

You will work with a client to create new service ideas for them. Design challenge is stated in the beginning of the study unit.

Design thinking is strongly empowered by co-creation, this gives an approach to work and behave during the study unit and in the project.

You will also get an experience of facilitating a workshop together with your multicultural team.

Important dates

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrollment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).

Internationality

Study unit will be implemented among intercultural teams. Material concerning Design thinking and service design, Futures orientation, Facilitation and Lean-management is international.
The study unit is suitable for exchange students.

Students workload

10 ECTS = 270 hours of work/student
One credit equals approximately 26.7 hours of work performed by the student.
Please note that the project is carried out in teams and requires team work outside the scheduled lectures.

Content and scheduling

CONCEPTS
------------------------
Service Design process (including appropriate methods and tools)
Design Thinking
Lean management
Futures Thinking
Facilitation

ASSIGNMENTS
-----------------------
Design project & Design manual created during the process (75%)
Understanding Service Design process (25%)
Self- and peer evaluation with buddy-check (pass/fail)

The student is able to
- implement Design Thinking in customer experience management and organizational development
- apply Lean and facilitation skills in management
- explore and develop operations based on trends and futures' thinking

Evaluation criteria

“Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. A failed examination or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt.” (Laurea degree regulations.)

Satisfactory

To achieve grade 1 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 1 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report

PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 1 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance

Good

To achieve grade 3 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 3 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner

PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 3 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it

Excellent

TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY

To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner

PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT

To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance
Service-oriented Swedish A9132-3020 25.10.2022-31.12.2022 5 credits (MSA222SN, ...) +-
Learning outcomes of the course

The student is able to
- communicate in Swedish both orally and in writing in the service field
- develop interaction skills in service-oriented work
- communicate in Swedish at least at the skill level B 1.2. of the European Framework and pass the civil service language proficiency certificate in oral and written Swedish with a Good or Satisfactory grade

Further information

The study unit is compulsory for those whose language of education is Finnish. After passing the study unit the civil service language proficiency certificate will be registered in student’s records.

Teacher in charge

Annika Kirkkomäki

Mode of delivery

Face-to-face

Learning materials and recommended literature

Opinnon materiaali löytyy Canvas-oppimisalustalta, johon saat pääsyn viimeistään opinnon alkaessa. (not translated)

Teaching methods

The implementation plan is available in Finnish.

Evaluation methods and criteria

Osaamisen arviointi kohdistuu opetussuunnitelmien tavoitekuvauksiin ja osaamisen taso arvioidaan opinnon toteutussuunnitelmalla ilmoitetun arviointikriteeristön perusteella (Laurean tutkintosääntö). Opintototeutuksella arvioidaan sekä suullinen että kirjallinen kielitaito. Opinnon arvosana koostuu puoliksi suullisen ja puoliksi kirjallisen taidon arvosanasta. Tutkintotodistukseen tuleva ruotsin kielen suullinen taito ja ruotsin kielen kirjallinen taito määräytyvät tämän opinnon perusteella.
Opintojaksosta annetaan opintojaksoarvosanan (1 - 5) lisäksi erilliset arvosanat kirjallisesta ja suullisesta ruotsin kielen taidosta.
Kirjallinen arvosana koostuu kirjallisista oppimistehtävistä sekä opintojakson lopussa pidettävästä kirjallisesta tentistä.
Suulliseen arvosanaan vaikuttavat suulliset oppimistehtävät, aktiivinen osallistuminen sekä opintojakson päätteeksi pidettävä suullinen tentti.
Restonomitodistuksen ruotsin kielen arvosana määräytyy seuraavasti:
arvosanat 4 – 5: hyvä taito
arvosanat 1 – 3: tyydyttävä taito

Arviointi perustuu ns. eurooppalaisen viitekehyksen taitotasoasteikkoon, jotka ovat luettavissa opiskelijaintrassa: https://laureauas.sharepoint.com/sites/studentFin_opintojensuunnittelu/SitePages/Ydinopintoihin-kuuluvat-englannin-ja-toisen-kotimaisen-kielen-opinnot.aspx Ruotsin kielessä tavoitetasona on vähintään B1-tasoinen ammatillinen kielitaito.

Opiskelijan, joka ei ole suorittanut hyväksytyksi opintojakson läpäisemiseksi asetettuja tehtäviä tai tenttejä, tulee täydentää tai uusia suorituksensa opintojakson opettajan määrittelemällä tavalla ja opettajan määrittelemässä ajassa. Hylätyn tentin tai muun suorituksen voi uusia kaksi kertaa. Varsinaiseen tenttiin osallistumatta jättäminen lasketaan yhdeksi suorituskerraksi. (Laurean tutkintosääntö.)

Kaikkien Laurean toimijoiden odotetaan noudattavan hyviä tieteellisiä käytänteitä, joihin kuuluu asianmukainen lähteisiin viittaaminen. Perehdy ja kysy käytänteistä tarvittaessa. Kaikki opintotehtävät tehdään yksilötyönä, jollei tehtävässä ole muuta ohjeistettu. Ouriginalin käytöstä tehtävien tarkistuksen yhteydessä opettaja kertoo erikseen.

Opinnon arvioinnissa käytetään amk-tutkinto-opiskelijan osaamisen arviointikehikon vaatimustason I mukaisia kriteereitä:

AMMATILLINEN TIETOPERUSTA, TIEDONHAKU JA RAPORTOINTI

Arvosanan 5 tasolla opiskelija osaa:
- käyttää monipuolisesti ammattikäsitteitä
- vertailla ja valita tarkoituksenmukaista tietoa
- raportoida ja viestiä ammattimaisesti

Arvosanan 3 tasolla opiskelija osaa:
- käyttää johdonmukaisesti ammattikäsitteitä eri työkäytänteitä ja tilanteita selittäessään
- koota tietoa ja hyödyntää tietoperustaansa
- raportoida sovitulla tavalla

Arvosanan 1 (H) tasolla opiskelija osaa:
- käyttää keskeisiä ammattikäsitteitä eri työkäytänteitä ja -tilanteita selittäessään
- etsiä tietoa eri tietolähteistä
- raportoida

AMMATILLINEN TOIMINTA JA TYÖELÄMÄN KEHITTÄMINEN

Arvosanan 5 tasolla opiskelija osaa:
- toimia itsenäisesti opittuja taitoja ja menetelmiä käyttäen
- ottaa vastuuta asiakkaan ja /tai yhteistyötahojen kanssa toimimisesta ja heidän tarpeisiinsa vastaamisesta
- ennakoida ohjaustarpeitaan

Arvosanan 3 tasolla opiskelija osaa:
- toimia opittuja taitoja ja menetelmiä käyttäen
- toimia ammatillisesti asiakkaiden ja/tai yhteistyötahojen kanssa ja tunnistaa heidän tarpeensa
- osallistua ohjaukseen ja hyödyntää sitä

Arvosanan 1 (H) tasolla opiskelija osaa:
- toimia ryhmän jäsenenä
- suunnitella ohjatusti oman työn etenemistä ja ajankäyttöä
- toimia turvallisesti ja ammattieettisten periaatteiden mukaisesti
- noudattaa annettuja ohjeita ja sääntöjä

RYHMÄTYÖTAIDOT, JOHTAMINEN JA VASTUULLISUUS

Arvosanan 5 tasolla opiskelija osaa:
- edistää toiminnallaan ryhmän toimintaa ja ilmapiiriä
- hallita ajankäyttöään tehden sovitut tehtävät työssä vaadittavalla laatutasolla
- toimia vastuullisesti ja soveltaa opittuja taitoja ja menetelmiä
- suunnitella ja arvioida toimintaansa turvallisuus ja/tai eettiset näkökulmat huomioiden

Arvosanan 3 tasolla opiskelija osaa:
- toimia tavoitteellisesti ryhmässä
- suunnitella ja hallita oman työn etenemistä ja ajankäyttöä
- havaita turvallisuuteen liittyviä riskejä
- perustella toimintaansa ammattieettisten periaatteiden mukaisesti

Arvosanan 1 (H) tasolla opiskelija osaa:
- toimia ryhmän jäsenenä
- suunnitella ohjatusti oman työn etenemistä ja ajankäyttöä
- toimia turvallisesti ja ammattieettisten periaatteiden mukaisesti
- noudattaa annettuja ohjeita ja sääntöjä

[Jätä soveltuvilta osin:] Opiskelijan, joka ei ole osoittanut osaamistaan arviointikriteeristön edellyttämällä hyväksytyllä tasolla, tulee täydentää tai uusia suorituksensa opintojakson opettajan määrittelemällä tavalla ja opettajan määrittelemässä ajassa. Hylätyn tentin tai muun suorituksen voi uusia kaksi kertaa. Varsinaiseen tenttiin osallistumatta jättäminen lasketaan yhdeksi suorituskerraksi. (Laurean tutkintosääntö.)

Kaikkien Laurean toimijoiden odotetaan noudattavan hyviä tieteellisiä käytänteitä, joihin kuuluu asianmukainen lähteisiin viittaaminen. Perehdy ja kysy käytänteistä tarvittaessa. Kaikki opintotehtävät tehdään yksilötyönä, jollei tehtävässä ole muuta ohjeistettu. Ouriginalin käytöstä tehtävien tarkistuksen yhteydessä opettaja kertoo erikseen. (not translated)

Language of instruction

Finnish

Timing

25.10.2022 - 31.12.2022

Enrollment period

23.05.2022 - 29.05.2022
Number of ECTS credits allocated
- 5 credits
Group(s)
- MSA222SN
- PHA222SN
Seats

20 - 40

Teacher(s)

Annika Kirkkomäki

Further information for students

Opiskelija on suorittanut ruotsin kielen tasotestin ennen ilmoittautumistaan opinnolle. Hylätyn tasotestin jälkeen suositellaan suorittamaan Valmentava ruotsi –opinto, tai hankkimaan vastaava osaaminen muulla tavoin.

Lisätietoa intrasta: https://laureauas.sharepoint.com/sites/studentFin_opintojensuunnittelu/SitePages/Kielitestit.aspx

Opinto on vaatimuksiltaan amk-tutkintoon johtavan koulutuksen tasoa. (not translated)

Unit

Laurea Leppävaara, service

Programme(s)

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara, Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)

Campus

Laurea Leppävaara

Evaluation scale

H-5

Alternative completion methods

Laurean tutkintosäännön mukaisesti ”Kaikilla opiskelijoilla on oikeus osaamisensa näyttämiseen. Aloitteen hankitun osaamisen tunnistamisesta ja tunnustamisesta tekee opiskelija. Osaamisen tunnistaa ja tunnustaa opinnosta vastaava opettaja tai muu tehtävään nimetty henkilö. Arvioinnissa noudatetaan samaa arviointikriteeristöä ja pääsääntöisesti samaa arviointiasteikkoa kuin vastaavalla opintojaksolla tai -kokonaisuudella. Opiskelijalla on oikeus hakea osaamisen tunnustamista riippumatta siitä, missä, miten ja milloin osaaminen on hankittu. Opiskelija voi hakea myös työssä hankittavan osaamisen tunnistamista osaksi tutkintoa (työn opinnollistaminen). ... Opiskelija vastaa osaamisen osoittamisesta, todistamisesta ja riittävien tietojen toimittamisesta. Osaamisen arvioivat opiskelija ja näytön vastaanottava ohjaaja yhdessä. ”

Jos opiskelijalla on aiempia korkea-asteen ammattikielen opintoja eri alalta, hänellä on oikeus suorittaa opinto hyväksiluvun täydennyksellä. Tässä tapauksessa opiskelija ottaa yhteyden opinnon opettajaan, joka ohjaa tarvittaessa eteenpäin.

Katso lisätietoa opiskelijaintrasta. (not translated)

Important dates

Tutkintosäännön 18§ mukaisesti ”opiskelijan on oltava ensimmäisellä kontaktikerralla läsnä tai ilmoitettava poissaolostaan vastuuopettajalle opintoon osallistumisensa vahvistamiseksi. Vaihtoehtoisesti opettaja voi määrittää myös muun tavan, jolla opiskelija vahvistaa osallistumisensa toteutukselle. Näitä toimia voidaan edellyttää viikon sisällä toteutuksen alkamisesta. Edellä esitetyn mukaisesti toimintatavan soveltaminen edellyttää, että opettaja tiedottaa toteutukselle hyväksyttyjä opiskelijoita käytänteestä ja että käytänne on kerrottu opinnon toteutussuunnitelmassa. Mikäli opiskelija on estynyt perusteluista syistä osallistumaan ensimmäiseen kontaktikertaan tai aktivoitumaan opinnoissa opettajan asettamien edellytysten mukaisesti, hänen tulee olla yhteydessä vastuuopettajaan toteutukselle osallistumisesta sopimiseksi. Ilmoittautuminen hylätään, mikäli opiskelija ei ilmoita poissaolostaan opinnon aloituskerralta tai poissaolon syytä ei voida pitää perusteltuna. Hänen tilalleen voidaan ottaa jonossa oleva seuraava opiskelija”.

Kirjallinen tentti 7.12.
Suullinen tentti viikoilla 50
Opintojakson kirjalliseen uusintatenttiin voi osallistua kahdessa varsinaista tenttiä seuraavassa uusintatentissä 26.1.2023 ja 2.3.2023. (not translated)

Internationality

Opinnolla tutustutaan työelämään ja –kulttuureihin Pohjoismaissa. (not translated)

Students workload

Opintojakso on 5 opintopistettä, työmäärältään 5 x 27 h = 135 h.
Siitä on n. 20 h kontaktiopetusta + tentit. Itseopiskelun osuus 115 h, johon kannattaa varautua ennakkoon. (not translated)
Starting a Successful Career YY00BN54-3023 05.09.2022-31.12.2022 1 credits (PHA220SN) +-
Learning outcomes of the course

The student is able to
- continuously develop their competences
- look into further study opportunities available
- describe their own competence and build a professional profile for the job market
- make good use of different employment opportunities
- understand the key labour legislation principles in their field and comply with them
- promote their well-being at work in order to cope with the workload

Mode of delivery

Face-to-face

Language of instruction

English

Timing

05.09.2022 - 31.12.2022

Enrollment period

23.05.2022 - 29.05.2022
Number of ECTS credits allocated
- 1 credits
Group(s)
- PHA220SN
Seats

20 - 40

Teacher(s)

Heidi Vähänikkilä, Miia Vakkuri

Unit

Laurea Leppävaara, service

Programme(s)

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Campus

Laurea Leppävaara

Evaluation scale

Approved/Failed
Study Skills and Professional Orientation YY00BN52-3139 29.08.2022-31.07.2023 2 credits (PHA222SN) +-
Learning outcomes of the course

The student is able to
- plan their studies, taking into account prior learning and employment opportunities in the field
- understand the significance of internationality in the job market
- obtain information about opportunities for developing competences
- apply different learning techniques
- assess their personal well-being and its significance for their coping with at workload
- assess their need for guidance and support
- identify and evaluate personal strengths and development needs

Mode of delivery

Face-to-face

Language of instruction

English

Timing

29.08.2022 - 31.07.2023

Enrollment period

23.05.2022 - 29.05.2022
Number of ECTS credits allocated
- 2 credits
Group(s)
- PHA222SN
Seats

20 - 40

Teacher(s)

Heidi Vähänikkilä, Miia Vakkuri

Unit

Laurea Leppävaara, service

Programme(s)

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Campus

Laurea Leppävaara

Evaluation scale

Approved/Failed
The World of Design Thinking PH00BN97-3003 15.09.2022-31.12.2022 5 credits (PHA222SN) +-
Learning outcomes of the course

The student is able to
- carry out design projects implementing Design Thinking methodology
- offer different solutions to real problems of clients

Teacher in charge

Miia Vakkuri

Mode of delivery

Face-to-face

Learning materials and recommended literature

Design Thinking materials and theory books.

Lupton, E. Graphic design thinking : beyond brainstorming. 2011.Princeton Architectural Press ; Maryland Institute College of Art.
https://ebookcentral.proquest.com/lib/laurea/reader.action?docID=3387597

Luchs, Michael G. ; Griffin, Abbie ; Swan, Scott. 2015. Design Thinking. Wiley-Blackwell.
https://ebookcentral.proquest.com/lib/laurea/reader.action?docID=4041673

Teaching methods

During the study unit, students will work in teams with a client to develop services.
Students need to be prepared to work efficiently and actively during the studies.

Evaluation methods and criteria

The evaluation of competence is based on the descriptions of objectives in the curricula and the evaluation criteria provided in the study unit’s implementation plan” (Laurea degree regulations).

In this study unit the assessing of the competences will be done by using the criteria set for requirement level I.

The study unit is carried out by implementing Learning by Developing. This means that both the study process and the end results influence the grade. Missing or late tasks returned will influence the grade.

All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. [If Urkund is used when assignments are checked, the lecturer will inform the students of this.]

Language of instruction

English

Timing

15.09.2022 - 31.12.2022

Enrollment period

23.05.2022 - 29.05.2022
Number of ECTS credits allocated
- 5 credits
Group(s)
- PHA222SN
Seats

20 - 40

Teacher(s)

Miia Vakkuri, Henry Lybäck

Further information for students

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).

Unit

Laurea Leppävaara, service

Programme(s)

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Campus

Laurea Leppävaara

RDI portion

2 credits

Evaluation scale

H-5

Alternative completion methods

According to the degree regulations “all students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit Link.

Co-operation with working life and/or RDI

You will work with a client to create new service ideas for them.
Design Thinking Project with XX, design challenge is stated in the beginning of the study unit.

Important dates

Active participation in lectures and workshops is required due to the service desing methods and tools used.
Contact sessions:

Students workload

5 ECTS = 135 hours of work/student
One credit equals approximately 26.7 hours of work performed by the student.
Please note that the project is carried out in teams and requires team work outside the scheduled lectures.

Content and scheduling

CONCEPTS
------------------------
Design thinking
Design thinking process and tools
Mind Mapping
Brainstorming
Observation: mystery shopping
Interviews
Benchmark
SWOT
Customer Insight (Persona & Customer Journey)
Storytelling
Future forecast

ASSIGNMENTS
-----------------------
Customer project
Development of map and understanding / team work
Evaluated using scale (5-1)
Design Portfolio created during the process
The finished service design portfolio is given to the customer project provider

Evaluation criteria

Laurea's common evaluation criteria for Bachelor students.

Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. A failed examination or other study attainment can be retaken twice. A failure to attend an actual examination is considered to be one completion attempt.(Laurea degree regulations.)

Satisfactory

Laurea's common evaluation criteria for Bachelor students.

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 1-2 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report

PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 1-2(or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance

TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 1-2 (or pass) student must be able to
- work as a member of a team
- plan the progress of his/her work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules

Good

Laurea's common evaluation criteria for Bachelor students.

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 3-4 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use his/her knowledge basis
- report in the agreed manner

PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 3-4 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it

TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 3-4 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of his/her work and use of time
- detect safety-related risks
- justify this/her actions in accordance with the professional code of conduct

Excellent

Laurea's common evaluation criteria for Bachelor students.

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner

PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate his/her need for guidance

TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage his/her time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration
Transformational Professional PH00BN95-3002 01.01.2023-31.07.2023 5 credits (PHA221SN) +-
Learning outcomes of the course

The student is able to
- develop and evaluate hospitality services
- solve problems in a professional way
- create own personal brand in the specialization area

Teacher in charge

Marjaana Salomaa

Mode of delivery

60% Face-to-face, 40% Distance learning

Language of instruction

English

Timing

01.01.2023 - 31.07.2023

Enrollment period

28.11.2022 - 04.12.2022
Number of ECTS credits allocated
- 5 credits
Group(s)
- PHA221SN
Seats

20 - 40

Teacher(s)

Sini Temisevä, Marjaana Salomaa

Unit

Laurea Leppävaara, service

Programme(s)

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Campus

Laurea Leppävaara

Virtual portion

2 credits

Evaluation scale

Approved/Failed

Academic year 2023 - 2024

Leadership and Business Mindset PH00BO02-3003 01.08.2023-31.12.2023 10 credits (PHA222SN) +-
Learning outcomes of the course

The student is able to
- develop operations from idea to implementation including conceptualizing, finances, marketing and sales
- function successfully with customers and colleagues in intercultural environments
- communicate successfully in the academic and business world

Teacher in charge

Miia Vakkuri

Mode of delivery

Face-to-face

Language of instruction

English

Timing

01.08.2023 - 31.12.2023

Enrollment period

22.05.2023 - 28.05.2023
Number of ECTS credits allocated
- 10 credits
Group(s)
- PHA222SN
Seats

20 - 40

Teacher(s)

Miia Vakkuri

Unit

Laurea Leppävaara, service

Programme(s)

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Campus

Laurea Leppävaara

Evaluation scale

Approved/Failed
Placement 2 R0245-3018 01.08.2023-31.12.2023 15 credits (PHA222SN) +-
Learning outcomes of the course

The student is able to
- evaluate their competencies and the requirements of working life
- develop and deepen their business competencies
- analyse and develop the content of their work and the operation of the organisation as a member of the work community
- establish personal working life connections and act in networks
- evaluate their competencies and their development
- plan their study path and career

Mode of delivery

Face-to-face

Language of instruction

English

Timing

01.08.2023 - 31.12.2023

Enrollment period

22.05.2023 - 28.05.2023
Number of ECTS credits allocated
- 15 credits
Group(s)
- PHA222SN
Seats

20 - 40

Teacher(s)

Heidi Vähänikkilä, Miia Vakkuri

Unit

Laurea Leppävaara, service

Programme(s)

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Campus

Laurea Leppävaara

Evaluation scale

Approved/Failed
Professional Development YY00BN53-3164 01.08.2023-31.07.2024 2 credits (PHA222SN) +-
Learning outcomes of the course

The student is able to
- create a personal career plan
- look into employment opportunities and prerequisites for entrepreneurship in their own field
- build and utilize professional networks
- describe their own competence, apply for jobs in the field and understand the significance of social media in the job seeking process
- anticipate future trends in the job market and their likely impact on their career
- promote personal well-being

Mode of delivery

Face-to-face

Language of instruction

English

Timing

01.08.2023 - 31.07.2024

Enrollment period

22.05.2023 - 28.05.2023
Number of ECTS credits allocated
- 2 credits
Group(s)
- PHA222SN
Seats

20 - 40

Teacher(s)

Miia Vakkuri, Heidi Vähänikkilä

Unit

Laurea Leppävaara, service

Programme(s)

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Campus

Laurea Leppävaara

Evaluation scale

Approved/Failed
Research and Development Methods YY00BT40-3011 01.08.2023-31.12.2023 5 credits (PHA222SN) +-
Learning outcomes of the course

The student is able to
- critically assess research-based knowledge
- select appropriate research and development methods for their research or development work and justify their choices
- collect empirical data and analyse it
- interpret the results of research and development work and draw conclusions based on them
- assess the ethics and reliability of research and development work
- communicate in situations required for research and development work and to produce a research text

Teacher in charge

Heidi Vähänikkilä

Mode of delivery

Face-to-face

Language of instruction

English

Timing

01.08.2023 - 31.12.2023

Enrollment period

22.05.2023 - 28.05.2023
Number of ECTS credits allocated
- 5 credits
Group(s)
- PHA222SN
Seats

20 - 40

Teacher(s)

Heidi Vähänikkilä, Miia Vakkuri

Unit

Laurea Leppävaara, service

Programme(s)

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Campus

Laurea Leppävaara

Evaluation scale

Approved/Failed
Service Design in Practice PH00BN99-3003 01.08.2023-31.12.2023 10 credits (PHA222SN) +-
Learning outcomes of the course

The student is able to
- implement Design Thinking in customer experience management and organizational development
- apply Lean and facilitation skills in management
- explore and develop operations based on trends and futures' thinking

Teacher in charge

Päivi Mantere

Mode of delivery

70% Face-to-face, 30% Distance learning

Language of instruction

English

Timing

01.08.2023 - 31.12.2023

Enrollment period

22.05.2023 - 28.05.2023
Number of ECTS credits allocated
- 10 credits
Group(s)
- PHA222SN
Seats

20 - 40

Teacher(s)

Annukka Korvenranta, Päivi Mantere

Unit

Laurea Leppävaara, service

Programme(s)

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Campus

Laurea Leppävaara

RDI portion

10 credits

Virtual portion

3 credits

Evaluation scale

Approved/Failed
Starting a Successful Career YY00BN54-3117 01.08.2023-31.12.2023 1 credits (PHA221SN) +-
Learning outcomes of the course

The student is able to
- continuously develop their competences
- look into further study opportunities available
- describe their own competence and build a professional profile for the job market
- make good use of different employment opportunities
- understand the key labour legislation principles in their field and comply with them
- promote their well-being at work in order to cope with the workload

Teacher in charge

Miia Vakkuri

Mode of delivery

Face-to-face

Language of instruction

English

Timing

01.08.2023 - 31.12.2023

Enrollment period

22.05.2023 - 28.05.2023
Number of ECTS credits allocated
- 1 credits
Group(s)
- PHA221SN
Seats

20 - 40

Teacher(s)

Heidi Vähänikkilä, Miia Vakkuri

Unit

Laurea Leppävaara, service

Programme(s)

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Campus

Laurea Leppävaara

Evaluation scale

Approved/Failed

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Bachelor of Hospitality Management, 210 ECTS

Restonomi (AMK), Bachelor of Hospitality Management

Academic year 2022 - 2023

Academic year 2023 - 2024

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea LeppävaaraBachelor of Hospitality Management, 210 ECTS

Restonomi (AMK), Bachelor of Hospitality Management

Academic year 2022 - 2023

Academic year 2023 - 2024

Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Bachelor of Hospitality Management, 210 ECTS