Please select the curriculum by the start year of studies and track.
Distance learning
Hallsworth, M., & Kirkman, E. (2020). Behavioral insights. MIT Press.
Luca, M., & Bazerman, M. H. (2020). The Power of Experiments: Decision Making in a Data-Driven World. Mit Press.
Additional reading materials are given on Canvas platform. Students are also encouraged to search for (academic) literature sources.
In this study unit you will learn the basics of behavioral economics. You will gain understanding on behavioral biases and heuristics that are apparent in human behavior. In this study unit we will also take knowledge from behavioral economics into action by considering the impact of behavioral phenomena in business and public policy applications.
The study unit is divided into orientation and 5 Modules:
Module 1: General overview of behavioral insights in business and public policy
Module 2: Deeper into behavioral insights
Module 3: Ethical perspectives of behavioral interventions
Module 4: Behavioral insights into action
Module 5: Applying behavioral perspective
The study unit is organized virtually on Canvas platform. There is one kick-off lecture on May 23 at 17:00 -18:30 (EET).
The study unit contains planning and executing a small-scale real-life application of behavioral insights, and analysis of an existing development plan from a behavioral perspective.
You can reach the instructor and your fellow students through the Q&A discussion board on Canvas platform. You can use the Canvas Inbox or email messages. The instructor gives feedback on the Canvas platform.
English
23.05.2022 - 14.08.2022
04.04.2022 - 10.04.2022
20 - 40
Markus Kanerva
The study unit corresponds to the requirements of Master's level education.
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) “In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit” (Decision by the vice president, education 7/2019).
There are 5 places available in open UAS and 10 places on CampusOnline.
Students of the Master's programme Behavioral Insights in Business Applications (Päätöksenteon ilmiöt johtamisessa, kehittämisessä ja asiakastyössä) are not eligable to apply to this study unit.
The quality of the study unit implementation has been assessed and the self-evaluation report is available in Canvas.
Korkeakouluyksikkö D, Tikkurila, liko
Complementary competence, master’s studies in English (CYJ2), Generic studies, Complementary competence, Master’s studies (TYJ), Generic Studies
Laurea Virtual Campus
2 credits
5 credits
Approved/Failed
According to degree regulations “All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit Student Intranet.
The study unit includes a practical exercise where the students are encouraged to solve practical problems at their everyday life, and to further consider their developmental work.
Recommended kick-off lecture on May 23rd at 17:00 -18:30
The study unit and assignments are divided into 5 Modules. The DL for handing in assignments is August 14th, 2022.
Retake DL September 19th (23:59)
Use of international academic literature. International student group.
Orientation 8 hours
Each module 25 hours
In this study unit behavioral insights are applied in business and public policy context. How cognitive biases and heuristics affect our decision-making is one of the main themes. Nudges and choice architecture are introduced as a mean to change people's behavior
“The evaluation of competence is based on the descriptions of objectives in the curricula and the evaluation criteria provided in the study unit’s implementation plan” (Laurea degree regulations).
The study unit will be evaluated on a scale of 1 to 5 / fail. To pass the study unit you need to complete the Orientation assignment by Sunday, June 5th, and to pass at least Module 1 by August 14th. Your grade will be defined based on the Modules you have successfully completed. Individual assignments are evaluated on a complete / incomplete scale or in points (multiple choice tasks). To pass a multiple choice task the student needs to score at minimum 70% of the points.
The evaluation scheme, together with the Module structure and content, complies with the general evaluation criteria of study units in Masters studies which is described here below.
To achieve grade 5 (excellent) the student must be able to:
- create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic fashion. (Knowledge base)
- solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created as well as to apply and combine information from different fields. (Problem solving)
- develop the activities of the competence area in a target-oriented and communal fashion. (Development)
- communicate convincingly both orally and in writing to audiences within and exterior to the field. (Communication)
To achieve grade 3 (good) the student must be able to:
- gather, process, produce and evaluate information critically and widely making use of both national and international scientific sources. (Knowledge base)
- use concepts of the area of expertise fairly. (Knowledge base)
- solve problems in research, development and/or innovation activities by applying and combining information from different fields. (Problem solving)
- create target-oriented, justified development plans considering the community. (Development)
- communicate in a competent, clear and consistent manner both orally and in writing. (Communication)
To achieve grade 1 (satisfactory) the student must be able to:
- gather, process, produce and evaluate information widely. (Knowledge base)
- use concepts of the area of expertise systematically. (Knowledge base)
- solve problems in research, development and/or innovation activities. (Problem solving)
- recognise and analyse focuses of development making use of the knowledge base. (Development)
- communicate clearly both orally and in writing. (Communication)
“Students who have failed assignments or examinations required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit.” (Laurea degree regulations.)
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. If Urkund is used when assignments are checked, the lecturer will inform the students of this.
Virpi Kaartti
Face-to-face
CERN BootCamp is an innovative study concept, which is co-created together with CERN, universities and companies for each implementation. BootCamp provides a unique international learning experience to the group of Master’s degree students with multidisciplinary educational background. The focus of the studies is to solve societal problems or challenges of the case organizations by applying service design methods to have a genuinely people centered, empathetic approach.
More information and registration form: https://www.laurea.fi/en/degree_programmes/cern-bootcamp/
English
25.03.2022 - 31.07.2022
Virpi Kaartti, Jukka Ojasalo
Enrollment for this study unit happens in a separate form, not in Pakki system.
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies
10 credits
H-5
Face-to-face
Study materials and suggested literature will be planned together with the student group at the beginning of the study unit.
Canvas platform will be opened to students the latest one day before the first contact session.
Learning objectives of the study unit:
Student is able to:
Anticipate, prepare and plan for internal and external effects on the prevailing circumstances in the environment.
Understand the importance of communication in change situations.
Analyze change from various perspectives.
Know the essentials of personal leadership.
Special themes for the Fall 2021 implementation are ”Understanding external and internal environments”, ”Leading Myself” and ”Technology and AI as triggers to change”. These themes are discussed with expert lecturers and in teams.
Implementation: On Laurea Leppävaara Campus; Situation and restrictions concerning the Covid-19 pandemia may change the implementation plans. The whole course is implemented remotely, if needed. These changes are communicated to students in due course.
Study unit-specific evaluation criteria will be announced at the beginning of the course.
English
01.08.2021 - 31.12.2021
24.05.2021 - 08.08.2021
20 - 40
Jarmo Heinonen
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies
Laurea Leppävaara
H-5
If needed, possible optional ways of completing the course can be negotiated with the teacher in charge.
The learning assignment will be done in a real organizational environment (preferably student´s own organization).
Contact days:8.10.2021, 22.11.2021 and 3.12.2021
Based on the student mix, learning asseignment is done in international context.
To be discussed at the beginning of the course.
Special themes for the Fall 2021 implementation are ”Understanding external and internal environments”, ”Leading Myself” and ”Technology and AI as triggers to change”. These themes are discussed with expert lecturers and in teams.
Course assignment consists of a team assignment and an individual essay.
Implementation: On Laurea Leppävaara Campus; Situation and restrictions concerning the Covid-19 pandemia may change the implementation plans. The whole course is implemented remotely, if needed. These changes are communicated to students in due course.
Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.
Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.
Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.
Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.
Study unit-specific evaluation criteria will be announced at the beginning of the course.
Tarja Chydenius
Distance learning
A list of recommended reading will be published in Canvas.
This is a virtual study unit starting in May and ending by August 31. There will be scheduled assignments during the summer, with a four weeks break in July. Online team work included.
Optional 2 ects can be earned by participating in international week activities during week 25 with Université Gustaf Eiffel students from France. The participation during June 21-23 requires physical attendance.
Enrollments for the optional programme: TY00BV53 Intercultural service expriences.
Evaluation by the instructor and by peer evaluation.
Assignments 1, 4, 6 are graded pass/fail.
Assignments 2,3,5,7 are graded with the scale 0 - 5.
Ass. 2: 20 %
Ass. 3: 25 %
Ass. 5: 20 %
Ass. 7: 35 % of the final grade.
All assignments need to be returned in order to pass the course.
A team/pair grade is the same for all team/pair members.
English
01.05.2022 - 31.08.2022
04.04.2022 - 10.04.2022
21 - 30
Tarja Chydenius
This study unit is for Master Degree students only.
Guidance will take place in Canvas learning environment.
Korkeakouluyksikkö D, Leppävaara, liko
Complementary competence, master’s studies in English (CYJ2), Generic studies, Complementary competence, Master’s studies (TYJ), Generic Studies
Laurea Virtual Campus
3 credits
5 credits
H-5
A student may propose an independent approach to compensate the study unit. The assignment(s) need to lead to similar learning objectives as on this study unit and equal 5 ects.
Research-based service development assignment for an external partner.
No real-time attendance required. However, the student needs to commit her-/himself to fixed return dates and team work.
4 assignments due in May (individual + team work with Austrian students)
3 assignments due in June (individual + team work)
A summer break during July.
4 assingments due in August.
Most August assignments can be done independently and handed in earlier.
The exact return dates will be informed in the Canvas learning environment.
In average 135 work hours.
75 % individual work
25 % team work
Basics of cultural studies
Intercultural communication
Multicultural teams, cultural frameworks
Culture's role in services
Cultural competence in service development, culture-sensitive service design
Service research and development task
All assignments need to be completed in order to earn a grade from the study unit.
In case of sickness or other difficulties following the deadlines please consult the instructor.
Satisfactory (1-2)
The student is able to
- carry out international communication at work and in developing operations.
- manage customer-oriented operations in a multicultural environment.
- apply professional concepts.
- integrate some theoretical and practical learnings in the project work.
- participate during the whole course.
- displays understanding of the subject area, arguments for statements and opinions and uses at least a few sources.
- returns all assignments on time.
Good (3-4)
The student is able to
- take into account effects and opportunities of internationalisation of the service field.
- manage and develop customer-oriented operations in a multicultural environment.
- apply professional concepts systematically.
- integrate well the theoretical and practical learnings in the project work.
- be active and give input during the whole course.
- display overall understanding and deepening in the subject area, arguments for all statements and opinions and uses sources widely.
- conduct the assignments carefully and pay attention to details.
Excellent (5)
The student is able to
- anticipate the effects and opportunities of internationalisation of the service field.
- manage and reform customer-oriented operations in a multicultural environment.
- apply professional concepts expertly.
- integrate systematically the theoretical and practical learnings in the project work.
- give proactive and innovative input during the whole course.
- display thorough knowledge and deepening in the subject area, arguments soundly for all statements and opinions and uses sources skillfully.
- conduct the assignments meticulously and pay attention to all details.
Virpi Kaartti
80% Face-to-face, 20% Distance learning
Zaki, Mohamed, (2019), "Digital Transformation: Harnessing Digital Technologies for the Next Generation of Services" Journal of Services Marketing,33 (4), 429-435.
Bolton, R. N., McColl-Kennedy, J. R., Cheung, L., Gallan, A., Orsingher, C., Witell, L., & Zaki, M. (2018). Customer experience challenges: bringing together digital, physical and social realms. Journal of Service Management, 29 (5), 776-808.
McColl-Kennedy, J. R., Zaki, M., Lemon, K. N., Urmetzer, F. & Neely, A. (2019). “Gaining customer experience insights that matter”, Journal of Service Research, 21(1), 8-26.
Holmlund, Maria, Vaerenbergh, Yves Van; Ciuchita, Robert; Ravald, Annika; Sarantopoulos, Panagiotis; Villarroel Ordenes, Francisco; Zaki, Mohamed (2020), “Customer Experience Management in the Age of Big Data Analytics: A Strategic Framework”, Journal of Business Research.
Parasuraman, A; Ball, Joan; Aksoy, Lerzan; Keiningham, Timothy; Zaki, Mohamed (2020), "More than a Feeling?: Toward A Theory of Customer Delight", Journal of Service Management.
Hartmann, Philipp Max, Mohamed Zaki, Niels Feldmann, and Andy Neely (2016), “Capturing Value from Big Data - A Taxonomy of Data-Driven Business Models Used by Start-Up Firms,” International Journal of Operations & Production Management, 36 (10), 1382-1406.
Zaki, Mohamed, Bøe-lillegraven, T., and Andy Neely (2016). A Transition Towards a Data-Driven Business Model (DDBM): A Case Study of Nettavisen Online Newspaper Publishing. SAGE Publishing. Doi: http://dx.doi.org/10.4135/9781473970113.
2 workshop days online in zoom (not at the Laurea campus as originally planned)
2 online sessions (supervision and presentations) in Zoom
Canvas e-learning environment
Individual assignments and a group assignment
Pass/fail
Individual assignments have to be accomplished before the workshop days in December. After completing them you may proceed to the workshop days section in the e-learning environment.
English
01.11.2021 - 17.12.2021
24.05.2021 - 30.09.2021
25 - 40
Virpi Kaartti, Mohamed Zaki
Course tutor
Dr Mohamed Zaki is the Deputy Director of the Cambridge Service Alliance at the University of Cambridge, a research centre that brings together the world’s leading firms and academics to address service challenges.
Mohamed’s research interests lie in the field of machine learning and its application on Digital Manufacturing and services. He uses an interdisciplinary approach of data science techniques to address a range of real organizations’ problems such as measuring and managing customer experience and customer loyalty. Other research interests include digital service transformation strategy and data-driven business models.
Mohamed’s research has been published in highly-ranked journals, Journal of Service Research, Journal Service Management, Journal of Business Research, International Journal of Operations and Production Management, PloS ONE, Journal of Production Planning & Control, Journal of Services Marketing as well as an edited book, book chapters and many conference articles.
Mohamed raised over £10 million from research council and industry to fund his research. Mohamed is a principle investigator, research manager and co-investigator in many UK research council projects (e.g. EPSRC, ESRC and Innovate UK) and industrial research projects sponsored by international organisations such as IBM, BAE Systems, Caterpillar, Rolls-Royce, Zoetis, Pearson, CEMEX, PWC and HCL technologies.
https://cambridgeservicealliance.eng.cam.ac.uk/About/directory/MohamedZaki
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies
Laurea Leppävaara
2 credits
1 credits
Approved/Failed
Group work can be done for an industry partner
E-learning environment (Canvas) will be published on 1.11.2021
Individual assignments, introductions and reading tasks, will be done in November.
Workshop days in zoom (at 9 - 16.30): 1. - 2.12.2021
Group assignment will be done in December.
Online sessions in zoom (at 16 - 20):
10.12.2021: Group meetings with the instructor (about 15-30 min per group)
17.12.2021: Final presentations and assessment
Participation to the workshop days and online sessions is compulsory.
5 ects: 135 hours of work
New technologies and new business models have already changed the way organisations interact with their customers and soon developments such as AI, robots and virtual reality will be a completely normal part of the customer experience alongside face to face engagements.
Managers will need to understand new ways to design customer experiences across the digital, physical and social ‘spaces’.
This course brings together designing and managing customer experience in the digital era, drawing on the latest work from the Cambridge Service Alliance. The course incorporates the practical use of frameworks and methods developed in Cambridge that have been tried and tested with over 350 companies worldwide
Virpi Kaartti
Face-to-face
Zaki, Mohamed, (2019), "Digital Transformation: Harnessing Digital Technologies for the Next Generation of Services" Journal of Services Marketing,33 (4), 429-435.
Bolton, R. N., McColl-Kennedy, J. R., Cheung, L., Gallan, A., Orsingher, C., Witell, L., & Zaki, M. (2018). Customer experience challenges: bringing together digital, physical and social realms. Journal of Service Management, 29 (5), 776-808.
McColl-Kennedy, J. R., Zaki, M., Lemon, K. N., Urmetzer, F. & Neely, A. (2019). “Gaining customer experience insights that matter”, Journal of Service Research, 21(1), 8-26.
Holmlund, Maria, Vaerenbergh, Yves Van; Ciuchita, Robert; Ravald, Annika; Sarantopoulos, Panagiotis; Villarroel Ordenes, Francisco; Zaki, Mohamed (2020), “Customer Experience Management in the Age of Big Data Analytics: A Strategic Framework”, Journal of Business Research.
Parasuraman, A; Ball, Joan; Aksoy, Lerzan; Keiningham, Timothy; Zaki, Mohamed (2020), "More than a Feeling?: Toward A Theory of Customer Delight", Journal of Service Management.
Hartmann, Philipp Max, Mohamed Zaki, Niels Feldmann, and Andy Neely (2016), “Capturing Value from Big Data - A Taxonomy of Data-Driven Business Models Used by Start-Up Firms,” International Journal of Operations & Production Management, 36 (10), 1382-1406.
Zaki, Mohamed, Bøe-lillegraven, T., and Andy Neely (2016). A Transition Towards a Data-Driven Business Model (DDBM): A Case Study of Nettavisen Online Newspaper Publishing. SAGE Publishing. Doi: http://dx.doi.org/10.4135/9781473970113.
2 workshop days at Laurea Leppävaara campus
2 online sessions (supervision and presentations) in Zoom
Canvas e-learning environment
Individual assignments and a group assignment
Pass/fail
Individual assignments have to be accomplished before the workshop days in March. After completing them you may proceed to the workshop days section in the e-learning environment.
English
01.01.2022 - 31.07.2022
29.11.2021 - 05.12.2021
0 - 40
Virpi Kaartti
Course tutor
Dr Mohamed Zaki is the Deputy Director of the Cambridge Service Alliance at the University of Cambridge, a research centre that brings together the world’s leading firms and academics to address service challenges.
Mohamed’s research interests lie in the field of machine learning and its application on Digital Manufacturing and services. He uses an interdisciplinary approach of data science techniques to address a range of real organizations’ problems such as measuring and managing customer experience and customer loyalty. Other research interests include digital service transformation strategy and data-driven business models.
Mohamed’s research has been published in highly-ranked journals, Journal of Service Research, Journal Service Management, Journal of Business Research, International Journal of Operations and Production Management, PloS ONE, Journal of Production Planning & Control, Journal of Services Marketing as well as an edited book, book chapters and many conference articles.
Mohamed raised over £10 million from research council and industry to fund his research. Mohamed is a principle investigator, research manager and co-investigator in many UK research council projects (e.g. EPSRC, ESRC and Innovate UK) and industrial research projects sponsored by international organisations such as IBM, BAE Systems, Caterpillar, Rolls-Royce, Zoetis, Pearson, CEMEX, PWC and HCL technologies.
https://cambridgeservicealliance.eng.cam.ac.uk/About/directory/MohamedZaki
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies
Laurea Leppävaara
3 credits
Approved/Failed
Group work can be done for an industry partner
E-learning environment (Canvas) will be published on 1.2.2022
Individual assignments, introductions and reading tasks, will be done in February.
Workshop days at Laurea Leppävaara campus (at 9 - 16.30): 10.-11.3.2022
Group assignment will be done in March.
Online sessions in zoom (at 16 - 20):
18.3.2022: Group meetings with the instructor (about 15-30 min per group)
28.3.2022: Final presentations and assessment
Participation to the workshop days and online sessions is compulsory.
5 ects: 135 hours of work
New technologies and new business models have already changed the way organisations interact with their customers and soon developments such as AI, robots and virtual reality will be a completely normal part of the customer experience alongside face to face engagements.
Managers will need to understand new ways to design customer experiences across the digital, physical and social ‘spaces’.
This course brings together designing and managing customer experience in the digital era, drawing on the latest work from the Cambridge Service Alliance. The course incorporates the practical use of frameworks and methods developed in Cambridge that have been tried and tested with over 350 companies worldwide
Kaisa Airo
Distance learning
The study-unit is conducted in online international environment, but students will observe physical spaces in their own location.
English
01.01.2022 - 31.07.2022
29.11.2021 - 02.01.2022
20 - 60
Kaisa Airo
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies
Laurea Virtual Campus
5 credits
5 credits
Approved/Failed
The students will work in EU-project "Kokemusten talo" - House of experiences. Their development task is to evaluate experience spaces based on environmental psychology. They will find ways to improve the usability of certain space-category and identify factors of spatial engagement.
The study unit is conducted completely online and in international environment.
The course will introduce the student to individual experience of space. It will cover topics such as development psychology, multisensory experience, culture and history of spaces, socio -architectual development, and validation of city scape. The course will look at the interaction between people and natural/built environment. In addition it will highlight the means to support user experience and behavior in built environment.
Hanna-Kaisa Ellonen
Distance learning
The materials will be listed on Canvas learning platform. Students are also expected to search for other relevant material.
This course will be delivered online via Canvas learning platform and includes four Zoom webinars (See dates below). Students are expected to prepare before the webinars and participate in discussions.
English
01.02.2022 - 30.04.2022
29.11.2021 - 02.01.2022
20 - 60
Kaisa Airo, Hanna-Kaisa Ellonen
The study unit corresponds to the requirements of Master's level education.
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies
Laurea Virtual Campus
5 credits
5 credits
H-5
According to degree regulations “All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit the student intranet.
Students are expected to reflect on their own work experience and share their notions with the class.
13.01.2022 16.30 - 19.30 Introduction to Innovative Workplace Management programme
16.02.2022 16.30 - 19.30 Webinar
02.03.2022 16.30 - 19.30 Webinar
30.03.2022 16.30 - 19.30 Webinar
One credit equals approximately 26.7 hours of work performed by the student. The course will include 3 assignments (individual / group assignments).
The course will introduce the basic principals of constructing employee experience. It will cover topics of work wellbeing, work efficiency, productivity of knowledge work, self-management, change management, leadership, organisational culture and workplace design and usability from both organisational and facility management perspectives.
Antti Sekki
Distance learning
Sekki, A & Härkönen O. (2020). Kevytyrittäjyys – opas sivutoimiseen yrittäjyyteen, Kauppakamari, 9789522466501
Sekki, A & Niemi, M. (2016). Menesty yrittäjänä – 68 käytännön ohjetta. Talentum, 978-952-14-2766-4.
Wallenstein J, de Chalendar A, Revees M, Bailey A (2019) The New Freelancers – Tapping Talent in the Gig Economy, Boston Consulting Group tutkimusraportti.
Each module is evaluated individually, see the assessment table on the Canvas platform in the "course introduction section". The final mark of the course is the average of the module grades.
English
01.01.2022 - 31.07.2022
29.11.2021 - 02.01.2022
41 - 50
Antti Sekki
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies
Laurea Virtual Campus
5 credits
5 credits
H-5
Online course, implementation on your own schedule on the Canvas platform.
The course consists of five modules
-Future working life (1 cr)
Aim of the module: The student understands the main forces of change in working life and especially its entrepreneurial nature. The student perceives the diversity of entrepreneurship and gets a good understanding of different forms of entrepreneurship and their challenges.
-Platform Economy (1 cr)
Aim of the module: The student gets a comprehensive understanding of the different forms of platform economics and their possibilities from the perspective of earning additional income. After the course, students are able to choose the most suitable platforms for their own competence.
-Identification of one's own competence (1 cr)
Aim of the module: The module challenges students to reflect on and identify their own skills and to compare them with the skills needs needed in future working life. After this reflection, the student gets a clear picture of what competencies should be developed on a personal level in order to enable the desired career path.
-Freenlace Entrepreneur Accounting (1 cr)
Aim of the module: The student understands the basics of accounting and cash management. Based on this competence, students understand the importance of personal hourly accounting as part of the pricing of their own competence or product. The purpose of the module is to provide practical instructions for calculating the price of a student's own company (service / product).
-Commercialization of one's own competence (1 cr)
Aim of the module: The student understands the basics of sales work, understands the importance of sales work in terms of being an entrepreneur and learns to perceive one's own abilities in a possible sales or customer service situation.
20% Face-to-face, 80% Distance learning
Will be informed in Canvas.
Methods: e-tivities, Outbreak management workshop.
Compulsory presence at the outbreak management workshop 12th February 2022 on campus / online according to the COVID-19 situation.
Assignments:
1 e-tivity: Definition for Epidemiology. By 20th Jan 2022.
2 e-tivity: Definition for Biostatistics. By 20th Jan 2022.
3-etivity: Global Health statistic concepts and parameters. By 20th Jan 2022.
4 e-tivity: Basics of Outbreak. By 5th Feb 2022.
5 e-tivity: Outbreak report. By 28th Feb 2022.
6 e-tivity: Research table in use and dissemination of evidence. By 15th March 2022.
7 e-tivity: Quality of epidemiological studies. By 31st March 2022.
8 e-tivity: Syndromic surveillance plan in migrant centers. By 4th May 2022.
According to applied Laurea's study unit evaluation criteria (2011) for EQF7-level.
English
01.01.2022 - 31.07.2022
29.11.2021 - 05.12.2021
41 - 50
Elsi Haverinen-Mottaghi, Teija-Kaisa Aholaakko
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies, Complementary competence, Master’s studies (TYJ), Generic Studies
Laurea Virtual Campus
4 credits
H-5
Campus / Online workshop 8 hours according to the actual COVID-19 situation.
Individual work by completing e-tivities127 hours
The student is able:
x to analyse the pathogenesis of infectious diseases
x to analyse and implement infection surveillance data in infection prevention
x to implement epidemiological tools in infection prevention and outbreak management
Content:
• introduction on health care statistics and their application in clinical practice and public health
• basics on epidemiology and biostatistics and their application in clinical practice and public health
• epidemiological and intervention study process
• outbreak management
At EQF7-level according to applied Laurea's criteria (2011) for study unit evaluation.
Face-to-face
The literature will be announced in the first lecture - there will be a selection of books and articles to choose from according to student's own learning goals.
Recommended literature includes:
- Kaner, S., Lind, L., Toldi, C., Fisk, S. & Berger, D. (2014) Facilitator's guide to participatory decision-making. 3rd ed. San Francisco, CA : Jossey-Bass.
- Schwarz, R. (2017) The Skilled Facilitator. A Comprehensive Resouces for Consultants, Facilitators, Coaches, and Trainers. 3rd edition.
- Unger, R., Nunnally, B. & Willis, D. (2013) Designing the conversation: techniques for successful facilitation. Berkeley, Calif.: New Riders.
Having completed this study unit the student will be able to:
- explain the principles of facilitation and what is facilitation in different contexts
- identify the role of a facilitator
- classify facilitation competences and tools, and to master their business applications
- develop workshops to be more interactive and productive, and
- develop a basic facilitated workshop process with relevant tools and guidelines.
Evaluation is based on 1) Contact day attendance and activity during exercises, and 2) The quality of the written learning assignment and presentation.
English
01.08.2021 - 31.12.2021
24.05.2021 - 30.05.2021
20 - 35
Jani Turku, Anna Salmi
The students must have basic knowledge of service design when enrolling to this study unit.
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies
Laurea Leppävaara
2 credits
Approved/Failed
The study unit includes a learning assignment to be carried out in collaboration with a worklife partner, either some organization or Laurea's RDI project. The students may choose independently the worklife partner, but the course staff will also offer opportunities for collaboration with Laurea's RDI projects.
The learning assignment includes planning, organizing, and reporting a facilitated workshop. Detailed instructions will be given in the first lecture.
There will be three contact days (9:00-16:30):
07.10.2021
28.10.2021
04.12.2021
Distance learning
Visible in Canvas.
Methods: Online lectures, workshops, Health technology analysis and seminar presentation.
English
01.01.2022 - 31.07.2022
29.11.2021 - 05.12.2021
41 - 50
Elsi Haverinen-Mottaghi, Teija-Kaisa Aholaakko
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies, Complementary competence, Master’s studies (TYJ), Generic Studies
Laurea Virtual Campus
5 credits
5 credits
H-5
Workload: Contact-learning hours 24 and individual heath technology assignment report 111 hours.
Content:
• Health Care evaluation policies and methods
• Evidence-based infection prevention
• Patient safety
• Health Technology assessment
• Ethical issues in health care evaluation
• Patient / service user perspective in infection prevention and control (Patient
preferencies, Quality of life)
Timetable:
2022 March 10th 9-16:30 Introduction of the study unit. (8)
Ethical issues in health care evaluation.
Implementation / intervention research.
2022 April 7th 9-16.30 Health Technology Assessment A patient /service user view. (16)
WHO guideline model workshop.
Patient preferences and quality of life
2022 May 16th 8:00 A.M. Deadline for HTA-analysis report.
2022 May 21st 9 -16 Health technology analysis –seminar presentations. (24)
According to Laurea's study unit evaluation criteria at EQF7-level. Visible in Canvas.
Ville Saarikoski
Distance learning
The material will be available on the online platform
Background literature for your reference
METHOD
1. gamestorming.com or the book Gamestorming - A Rulebook for Innovators, Rulebrakers, and Changemakers 2010
2. The Innovator´s Toolkit, Silverstein David, Sanuel Philip, DeCarlo Neil, 2009
PROCESS
1. The Innovation Journey, Andrew Van De Ven, Douglas E Polley, Raghu Garud, Sankaran Venkataraman 2008
BOOKS ON WHAT WE KNOW ON INNOVATION
1. The Oxford Handbook on Innovation, Jan Fagerberg, David c. Mowery, Richard R. Nelson 2005
2. Diffusion of Innovations, Rogers M. Everett, fifth edition 2003
The course will contain references to a broader set of literature and articles
Online course, flexible time
The student will undertake an innovation journey. This can either be a journey which has already happened or one which is planned or imagined to happen.
The student will be guided by literature to note different aspects of the journey e.g the process view to innovation, methods of personal and group creativity, the role of networks in innovation, the role of theory in predicting where to innovate. etc
The student will write an essay reflecting on this experience.
During the course the student will be able to communicate with other course participants through the online platform.
English
01.06.2022 - 31.08.2022
04.04.2022 - 10.04.2022
41 - 100
Ville Saarikoski
Korkeakouluyksikkö D, Tikkurila, liko
Complementary competence, master’s studies in English (CYJ2), Generic studies, Complementary competence, Master’s studies (TYJ), Generic Studies
Laurea Virtual Campus
5 credits
5 credits
Approved/Failed
The course will be available online 1.6
Depending on the number of students and request from the students a Q & A session for discussion with the teacher can be arranged on the zoom platform. The course has been planned as independent of both time and place.
The course will end by 15.8 after which the returned assignments will be graded.
Anssi Mattila
Distance learning
All necessary materials are provided on the course platform.
Online course available for independent study at the student's own pace
Kurssin suorittaminen edellyttää materiaaleihin perehtymistä ja kyselyiden suorittamista hyväksytyllä pistemäärällä (vähintään 50%). (not translated)
English
01.12.2021 - 30.06.2022
29.11.2021 - 23.05.2022
0 - 300
Anssi Mattila, Suvi Valsta
Inquiries for the course can be directed to mooc@laurea.fi.
Korkeakouluyksikkö D, Tikkurila, liko
Complementary competence, master’s studies in English (CYJ2), Generic studies
Laurea Virtual Campus
1 credits
Approved/Failed
-
Course has been produced in corporation with Osaango Oy. Lecturers on the videos are experts in data economy.
-
Kurssia tarjotaan yhteistyöoppilaitoksille ja sen sisältö on rakennettu sopimaan sekä EU-maihin että kansainvälisesti soveltuvaksi. (not translated)
1 ECTS credits = 27 hours of work
Videos, quizzes and articles in four different modules.
Module 1: Data economy in brief
Module 2: Data sources and business models
Module 3: Role of information in value creation
Module 4: Next steps in data economy
After this course, you will be able to:
Explain why organizations need to apply data in decision making
Explain where the data comes from and how it can be used (buying, selling, collecting data, big data from IoT, digital platforms and APIs, machine learning and AI vs. statistical methods)
Identify the role of information in a value creation process
Identify key business models enabled by digital data.
List a few “no-code” ways of experimenting with data products to validate the business model
Summarize how privacy regulations shape the data economy
Anssi Mattila
Distance learning
All necessary materials are provided on the course platform.
Online course available for independent study at the student's own pace
Kurssin suorittaminen edellyttää materiaaleihin perehtymistä ja kyselyiden suorittamista hyväksytyllä pistemäärällä (vähintään 50%). (not translated)
English
01.06.2022 - 31.12.2022
24.05.2022 - 30.11.2022
0 - 500
Suvi Valsta
Inquiries for the course can be directed to mooc@laurea.fi.
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies
Laurea Virtual Campus
1 credits
Approved/Failed
-
Course has been produced in corporation with Osaango Oy. Lecturers on the videos are experts in data economy.
-
Kurssia tarjotaan yhteistyöoppilaitoksille ja sen sisältö on rakennettu sopimaan sekä EU-maihin että kansainvälisesti soveltuvaksi. (not translated)
1 ECTS credits = 27 hours of work
Videos, quizzes and articles in four different modules.
Module 1: Data economy in brief
Module 2: Data sources and business models
Module 3: Role of information in value creation
Module 4: Next steps in data economy
After this course, you will be able to:
Explain why organizations need to apply data in decision making
Explain where the data comes from and how it can be used (buying, selling, collecting data, big data from IoT, digital platforms and APIs, machine learning and AI vs. statistical methods)
Identify the role of information in a value creation process
Identify key business models enabled by digital data.
List a few “no-code” ways of experimenting with data products to validate the business model
Summarize how privacy regulations shape the data economy
Distance learning
Theoretical framework and key concepts: learning materials will be shared during the course.
Service Design methods & tools:
Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.
Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields
Introduction to Service Design Process and Methods (1.2.-31.7.2022) is an online course taking place in the Canvas working space. It begins by presenting the theoretical framework and key concepts and continues by introducing a service design process model (Double Diamond) as well as related methods and tools. Students manage the learning process independently through individual Quizzes.
Note:
- you can enroll on this "non-stop" course any time until 31.5.2022. The course is closed on 31.7.2022.
- enrollments will be approved once per week (on Mondays)
- assessments / grades are given once per month (at the end of each month), but if you have urgent needs e.g. related to the completion of your studies, please contact hanna-kaisa.ellonen@laurea.fi
Assessment criteria of the individual tasks (Quizzes) and their value regarding the final grade will be published as an integral part of the course material. Scale 1-5.
English
01.02.2022 - 31.07.2022
29.11.2021 - 31.05.2022
Hanna-Kaisa Ellonen, Päivi Harmoinen
Korkeakouluyksikkö D, Tikkurila, liko
Complementary competence, master’s studies in English (CYJ2), Generic studies, Complementary competence, Master’s studies (TYJ), Generic Studies
Laurea Virtual Campus
2 credits
H-5
N/A
N/A
The course is available during 1.2.-31.7.2022
Course includes various tests to be taken individually at student’s own pace.
2 cr includes 55 hours active work
The course begins with the presentation of the theoretical framework and key concepts and is followed by the presentation of the design process, methods, and tools. The aim is to create an understanding of the possibilities and limitations of service design and encourage the student to reflect on the basis of the theoretical framework the use, usability, and outcomes of the various elements.
The contents of the course are organized in various folders, which are available simultaneously. Learning is facilitated with the help of various tools and games such as memory cards, text filling tasks, quizzes which also enable evaluation of the learning outcomes.
Päivi Harmoinen
Distance learning
Theoretical framework and key concepts: learning materials will be shared during the course.
Service Design methods & tools:
Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing :applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.
Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields
Introduction to Service Design Process and Methods (13.9.-21.11.2021) is an online course-taking place in the Canvas working space. It begins by presenting the theoretical framework and key concepts and continues by introducing a service design process model (Double Diamond) as well as related methods and tools. Students manage the learning process independently through individual tasks and reflective assignments with peers. The course does not include any project work.
Assessment criteria of the individual tasks and their value regarding the final grade will be published as an integral part of the course material.
Individual assignments, Quiz and reflective tasks with peers on Canvas, scale 1-5.
English
13.09.2021 - 21.11.2021
24.05.2021 - 22.08.2021
60 - 80
Auli Guilland, Hanna-Kaisa Ellonen, Päivi Harmoinen
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) “In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit” (Decision by the vice president, education 7/2019).
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies
Laurea Virtual Campus
5 credits
H-5
no alternatives
Working online during 13.9.-21.11.2021
Course includes various tasks to be taken individually as well as reflection with peers. Some of the tasks may be tied to predefined schedule.Tasks include tests which will be taken at the student's own pace and need to be passe, but it's recommended to follow the schedule:
Module 1: 13.9.-3.10.2021
Business Logic, Service Value,
Service Development Process
tasks: Quiz and Assignment 1
Module 2: 4.10.-21.11.2021
Service design methods & tools
Tasks: 4 Quizzes
Discover-phase 4-10.10.2021
Define-phase 11-17.10.2021
Develop-phase 18-24.10.2021
Deliver-phase 25-31.10.2021
Assignments 2 & 3 during 1-21.11.2021
Course ends 21.11.2021
The course is 5 ects which equals approximately 135 h of studying.
Work is mainly done individually.
The course begins with the presentation of the theoretical framework and key concepts and is followed by the presentation of the design process, methods, and tools. The aim is to create an understanding of the possibilities and limitations of service design and encourage the student to reflect on the basis of the theoretical framework the use, usability, and outcomes of the various elements.
The contents of the course are organized in various folders which are available simultaneously. Learning is facilitated with the help of various tools and games such as memory cards, text filling tasks, quizzes which also enable evaluation of the learning outcomes.
EVALUATION CRITERIA OF A STUDY UNIT IN MASTER STUDIES
Knowledge base:
To gather, process, produce and evaluate information widely. To use concepts of the area of expertise systematically.
Problem solving:
To solve problems in research, development and/or innovation activities.
Development:
To recognise and analyse focuses of development making use of the knowledge base.
Communication:
To communicate clearly both orally and in writing.
EVALUATION CRITERIA OF A STUDY UNIT IN MASTER STUDIES
Knowledge base:
To gather, process, produce and evaluate information critically and widely making use of both national and international scientific sources.
To use concepts of the area of expertise fairly.
Problem solving:
To solve problems in research, development and/or innovation activities by applying and combining information from different fields.
Development:
To create target-oriented, justified development plans considering the community.
Communication:
To communicate in a competent, clear and consistent manner both orally and in writing.
EVALUATION CRITERIA OF A STUDY UNIT IN MASTER STUDIES
Knowledge base:
To create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic fashion.
Problem solving:
To solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created as well as to apply and combine information from different fields.
Development:
To develop the activities of the competence area in a target-oriented and communal fashion.
Communication:
To communicate convincingly both orally and in writing to audiences within and exterior to the field.
Maria Ekström
Face-to-face
Application for this study unit is done with a separate application form on 8.2.-28.2.2021. More information found here: https://www.laurea.fi/en/laurea/3AMK/summer-school/
The intensive week offers the students opportunities to take part in current European discussions and themes on leadership skills and organizational culture. We will focus on best practices in partner countries. Learning is supported by a pre-assignment, brief lectures and presentations, international teamworking, interesting study visits and guidance from academic representatives.
English
16.08.2021 - 20.08.2021
08.02.2021 - 07.03.2021
Sanna Niinikoski, Maria Ekström
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies
Laurea Virtual Campus
H-5
Kaija Koivusalo
Distance learning
Suggestions, Management Accounting books:
Drury, Colin. Management and Cost Accounting
Gowthorpe, Catherine. Management accounting
Atrill, Peter. Accounting and finance for non-specialists.
There are many other accounting books in libraries and online. Find books on Management Accounting (not Financial Accounting). You need a basic book on management accounting for the orientation and module 1 assignments.
Articles:
Tenucci, Andrea and Laine Teemu, 2016. CIMA report, The role of management accounting in servitisation: https://www.cimaglobal.com/Research--Insight/The-role-of-management-accounting-in-servitisation/
Laine, T., Cinquini, L., Suomala, P., & Tenucci, A. (2013, June). Roles of accounting and control in New Service Development within Servitization–a literature review and research implications. In Proceedings of the 2013 Naples forum on service-service dominant logic, network & systems theory and service science (pp. 18-21). http://www.naplesforumonservice.it/uploads//files/Laine%2CCinquini%2C%20Suomala%2C%20Tenucci.pdf
Laine, T., Paranko, J., & Suomala, P. (2012). Management accounting roles in supporting servitisation. Managing Service Quality: An International Journal.
https://tutcris.tut.fi/portal/files/1025738/laine_management_accounting_roles_in_supporting.pdf
Laine, Teemu; Cinquini, Lino; Suomala, Petri; Tenucci, Andrea. Roles of accounting and control in New Service Development within servitization - a literature review and research implications.
http://www.naplesforumonservice.it/uploads//files/Laine%2CCinquini%2C%20Suomala%2C%20Tenucci.pdf
More articles, videos and podcast links will be given when the course starts.
This course includes lectures, workshops, individual assignments, writing and essay and working in teams on a chosen topic. All five modules are compulsory.
This course is offered online in Zoom in spring 2022.
The final grade for this course is a weighted average of your assignments. The weights are:
Orientation: pass/fail
Modules 1, 2 and 3 (Individual assignments): 40%
Module 4 (Individual essay): 30%
Module 5 (Team work): 30%
English
04.02.2022 - 19.03.2022
29.11.2021 - 02.01.2022
41 - 50
Katja Suonperä, Anniina Vänskä, Kaija Koivusalo
This accounting course is for students studying in different master's programmes. Students who have no background in accounting are also welcome. This course is about learning to "speak the language of accounting" which is the language of the management.
You will learn to explain the importance of cost accounting and budgeting for decision making, and you will learn to make Excel budgets for a small company.You will learn about different key performance indicators in the service development context, how customer profitability can be analysed, and you will develop your skills in cost accounting and pricing.
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies, Complementary competence, Master’s studies (TYJ), Generic Studies
Laurea Virtual Campus
2 credits
5 credits
H-5
5 ECTS = 135 hours of student work
The course is divided into five modules. Estimated time required:
1. Orientation and Introduction to Management Accounting: 10 hours
2. Cost Accounting and Pricing (Excel assignments and discussion): 15 hours
3. Budgeting and Control (Excel budgets for case company): 35 hours
4. Essay: 40 hours
5. Team work, presentation, peer review: 35 hours
4.2. at 16.30-19.30 (evening session): Orientation and management accounting basics, info about the assignments
4.3. at 16.30-19.30 (evening session): Cost accounting and pricing, Excel workshop
18.3. at 9-16.30 (full day session): Budgeting and control, Excel workshop
19.3. at 9-16.30 (full day session, team presentations)
Deadline for essay and budgeting assignment 22 April.
Student is able
Knowledge base:
To gather, process, produce and evaluate information widely. To use concepts of the area of expertise systematically.
Problem solving:
To solve problems in research, development and/or innovation activities.
Development:
To recognise and analyse focuses of development making use of the knowledge base.
Communication:
To communicate clearly both orally and in writing.
Student is able
Knowledge base:
To gather, process, produce and evaluate information critically and widely making use of both national and international scientific sources. To use concepts of the area of expertise fairly.
Problem solving:
To solve problems in research, development and/or innovation activities by applying and combining information from different fields.
Development:
To create target-oriented, justified development plans considering the community.
Communication:
To communicate in a competent, clear and consistent manner both orally and in writing.
Student is able
Knowledge base:
To create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic fashion.
Problem solving:
To solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created as well as to apply and combine information from different fields.
Development:
To develop the activities of the competence area in a target-oriented and communal fashion
Communication:
To communicate convincingly both orally and in writing to audiences within and exterior to the field.
Timo Savolainen
Distance learning
Materials in CANVAS / on-line
Contact online. Three online lectures/meetings in ZOOM,
5 - 1, Failed based on CANVAS individual assignment and team assignment (Details in CANVAS work space)
English
01.05.2022 - 31.08.2022
04.04.2022 - 10.04.2022
20 - 60
Timo Savolainen, Kaisa Airo
Student will gain basic understanding what safety, security and risk management means and how it is linked to the business continuity. We will focus at safety from todays work environment perspective (both physical and virtual) and start to discuss what it might mean in the future.
Korkeakouluyksikkö D, Leppävaara, liko
Complementary competence, master’s studies in English (CYJ2), Generic studies
Laurea Virtual Campus
5 credits
5 credits
H-5
Materials in CANVAS; individual assignment and Team assignment (teams of 3).
Team assignment can be work life related.
1.6. 2022 Workspace opens in the CANVAS workspace
Suitable for exchange students.
133,5 h / 5 ECTS
Materials in CANVAS (open 1.6.)
Contact day On-line MON 6.6. 9.00 - 15.00
Guidance day On-Line MON 20.6 9.00-11.30
Team assignment presentation On-line MON 8.8 9.00-11.30
Individual assignment return Friday 1.7.2022
Team assignment return Sunday 7.8.2022
Kaija Koivusalo
Distance learning
A list of recommended reading will be published in Canvas.
This is an online study unit (Canvas) which starts in May and ends in August 2022.
Individual assignments (50%):
Orientation (pass/fail)
Learning Diary (1-5)
Module 1. Pricing methods and revenue streams (pass/fail)
Team assignments (50%):
Module 2. How to build a pricing strategy? (pass/fail)
Module 3. Dynamic pricing (1-5)
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing.
English
09.05.2022 - 31.08.2022
04.04.2022 - 10.04.2022
41 - 50
Kaija Koivusalo, Apramey Dube
This study unit is for Master level students (YAMK) only. Bachelor level students cannot enroll to this course.
The study unit corresponds to the requirements of Master's level education.
Quota for open UAS and 3AMK: TBA
The quality of the study unit implementation has been assessed and the self-evaluation report is available in Canvas.
Korkeakouluyksikkö D, Leppävaara, liko
Complementary competence, master’s studies in English (CYJ2), Generic studies, Complementary competence, Master’s studies (TYJ), Generic Studies
Laurea Virtual Campus
2 credits
5 credits
H-5
All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). The student is responsible for demonstrating and verifying their competence and for providing sufficient information.
Orientation: May
Module 1 Pricing methods and revenue streams. May & June
Module 2 How to build a pricing strategy? June
Module 3 Dynamic pricing. July & August
Active participation in online discussions is required.
The return dates for assignments will be informed in the Canvas learning environment.
There will be a team project during the summer, which is returned in August. In August there will be final discussions, peer review and you will return your final learning diary.
5 ECTS = approximately 135 student working hours
Orientation and learning diary
Module 1 Pricing methods and revenue streams
Module 2 How to build a pricing strategy?
Module 3 Dynamic pricing
To achieve grade 1 (satisfactory) the student must be able to:
- gather, process, produce and evaluate information widely. (Knowledge base)
- use concepts of the area of expertise systematically. (Knowledge base)
- solve problems in research, development and/or innovation activities. (Problem solving)
- recognise and analyse focuses of development making use of the knowledge base. (Development)
- communicate clearly both orally and in writing. (Communication)
To achieve grade 3 (good) the student must be able to:
- gather, process, produce and evaluate information critically and widely making use of both national and international scientific sources. (Knowledge base)
- use concepts of the area of expertise fairly. (Knowledge base)
- solve problems in research, development and/or innovation activities by applying and combining information from different fields. (Problem solving)
- create target-oriented, justified development plans considering the community. (Development)
- communicate in a competent, clear and consistent manner both orally and in writing. (Communication)
To achieve grade 5 (excellent) the student must be able to:
- create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic fashion. (Knowledge base)
- solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created as well as to apply and combine information from different fields. (Problem solving)
- develop the activities of the competence area in a target-oriented and communal fashion. (Development)
- communicate convincingly both orally and in writing to audiences within and exterior to the field. (Communication)
60% Face-to-face, 40% Distance learning
In this study unit students learn basics of digital service design related topics: user-experience design (UX Design), interaction design (IXD), user-interface design (UI Design) and digital prototyping.
This study unit will have three (3) contact days and group work. Also, this study unit requires active participation and work for the client cases. Hence, a student must be present and participate each contact session to complete this study unit successfully.
Students sign a Project Agreement with Laurea. The Intellectual Property Rights (IPR) will be transferred to the client. Students are allowed to include group work outcomes into their personal UX design portfolio.
On first day, students form small design teams (3-4 persons) to work with the client whose service is strongly delivered in digital channels. On last day, teams present their final group work and digital service prototype for the client.
In 2021 the client will be Bloxcar, a peer-to-peer car rental service
https://bloxcar.fi/en
https://support.bloxcar.fi/blog?lang=en
Contact sessions: Day 1: Thursday 2.9.2021 09.00-16.30 Laurea Leppävaara 225-226
Day 2: Friday 12.11.2021 09.00-16.30 Laurea Leppävaara 225-226
Day 3: Thursday 2.12.2021 09.00-16.30 Laurea Leppävaara 253
All three contact sessions are intent to be organised in Laurea Leppävaara campus. However, COVID-19 pandemic may influence to switch into Zoom environment. Students will be informed closer.
“The evaluation of competence is based on the descriptions of objectives in the curricula and the evaluation criteria provided in the study unit’s implementation plan” (Laurea degree regulations).
Pre-assignment Mandatory, PASS / FAIL
Contact days Mandatory, PASS / FAIL
Group assignment Mandatory, 1-5
Learning diary Mandatory, 1-5
The team work consists 60% (1-5) and individual learning diary 40% of the final grade.
1 uninformed in advance missed contact day (no show), will reduce automatically the grade by 1 point. There is no compensatory assignments for missing a contact day.
Mandatory = assignment needs to be executed according to the assignments instructions.
To achieve grade 5 (excellent) the student must be able to:
- create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic fashion. (Knowledge base)
- solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created as well as to apply and combine information from different fields. (Problem solving)
- develop the activities of the competence area in a target-oriented and communal fashion. (Development)
- communicate convincingly both orally and in writing to audiences within and exterior to the field. (Communication)
To achieve grade 3 (good) the student must be able to:
- gather, process, produce and evaluate information critically and widely making use of both national and international scientific sources. (Knowledge base)
- use concepts of the area of expertise fairly. (Knowledge base)
- solve problems in research, development and/or innovation activities by applying and combining information from different fields. (Problem solving)
- create target-oriented, justified development plans considering the community. (Development)
- communicate in a competent, clear and consistent manner both orally and in writing. (Communication)
To achieve grade 1 (satisfactory) the student must be able to:
- gather, process, produce and evaluate information widely. (Knowledge base)
- use concepts of the area of expertise systematically. (Knowledge base)
- solve problems in research, development and/or innovation activities. (Problem solving)
- recognise and analyse focuses of development making use of the knowledge base. (Development)
- communicate clearly both orally and in writing. (Communication)
Students who have failed assignments required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit.
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information.
English
01.08.2021 - 31.12.2021
24.05.2021 - 10.06.2021
20 - 30
Antti Kytö, Päivi Tossavainen
This study unit is for the Master degree students only.
As students deepen their service design skills into digital context, the following completed and evaluated study units are prerequisites to enroll this study unit (or equivalent):
- A9299 Design Thinking (5 ects) / A9408 Methods of Service Design (5 ects) AND
- A9303 Service Design Process and Methods (5 ects) / A9457 Palvelumuotoilun prosessi ja menetelmät (10 ects)
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies
Laurea Leppävaara
5 credits
2 credits
H-5
This study unit is once a year available, and there is no optional way to complete the study unit.
In 2021 the client will be Bloxcar, a peer-to-peer car rental service
https://bloxcar.fi/en
https://support.bloxcar.fi/blog?lang=en
Students work with a client to solve client's challenges in digital service context.
Attendance to all three contact days are mandatory.
Contact days: Day 1: Thursday 2.9.2021 09.00-16.30 Laurea Leppävaara 225-226
Day 2: Friday 12.11.2021 09.00-16.30 Laurea Leppävaara 225-226
Day 3: Thursday 2.12.2021 09.00-16.30 Laurea Leppävaara 253
International student group
5 ects credits = 135 hours (1 credit = 27 hours of work)
Group work and independent work - notice the timeline
[If you are able to specify the content, please describe the content by using the vocabulary used in the world of work. From this field you should be able to find same words, which are being used in job postings. The field will be used in a service using AI to match studies, jobs and personal competences.]
Antti Kytö
Distance learning
In this study unit students learn basics of digital service design related topics: user-experience design (UX Design), interaction design (IXD), user-interface design (UI Design) and digital prototyping.
Digitalisation promotes business opportunities, but also creates complexity. As digitalisation reaches to every society, every industries and business sectors, all business enterprises need to understand the opportunities with digitalisation. The importance of designing digital service that are viable, feasible and desirable is a challenge faced by all businesses. Today, any digitally-enabled service provide both a great opportunity to deliver compelling user experience and personalised digital content - but also great risks of driving the customers crazy with complicated user interfaces and confusing technology. Designing successful service in the digital era requires first, a multi-disciplinary team with expertise in interaction design, user research and other disciplines. Second, knowledge and knowhow on relevant methods and tools. This study unit addresses the use of service design in digital contexts as a methodological starting point.
This study unit consists of several pre-assignments, four (4) mandatory contact sessions, individual assignments, group assignments, weekly design meetings with the project partner and optional group mentoring sessions with the supervisors. Also, active participation and co-work with the project partner case is required to complete the study unit acceptably. Hence, a student must be present, participate each contact session and work closely together with team and project partner to complete this study unit successfully.
On contact session 1 students meet the project partner's Raija and Jaakko, form small design teams (3-4 persons) to work with the project partner whose service is strongly delivered in digital channels. On contact session 2 and 3 students deepen their understanding of the topics. On contact session 4, teams present their final group work and digital service prototype for the project partner.
“The evaluation of competence is based on the descriptions of objectives in the curricula and the evaluation criteria provided in the study unit’s implementation plan” (Laurea degree regulations).
FROM POINTS TO GRADES
At least 50 points are needed to complete the study unit. The maximum is 100 points.
To achieve grade 5 (excellent) a student requires 90-100 points
To achieve grade 4 (good) a student requires 80-89 points
To achieve grade 3 (good) a student requires 70-79 points
To achieve grade 2 (satisfactory) a student requires 60-69 points
To achieve grade 1 (satisfactory) a student required 50-59 points
Grade 0 (fail) will be given if a student gains 0-49 points
POINTS PROVIDED (maximum points):
Orientation & pre-assignments 1, 3 and 4: Mandatory, PASS / FAIL
Pre-assignment 2: Mandatory, 5 points
Skills building assignment: Mandatory, 15 points
UX Project: Mandatory, 45 points
Visual Learning Diary: Mandatory, 25 points
Attendance on the 1st contact session: Mandatory, 3 points
Attendance on the 2nd contact session: Mandatory, 2 points
Attendance on the 3rd contact session: Mandatory, 2 points
Attendance on the 4th contact session: Mandatory, 3 points
Students who fail assignments must supplement or retake their study attainment in a manner and schedule defined by the teacher to pass the study unit.
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information.
English
20.06.2022 - 31.12.2022
23.05.2022 - 29.05.2022
41 - 50
Antti Kytö, Janne Lahti
This study unit is for the Master degree and YAMK students only.
As students deepen their service design skills into digital context, the following completed and evaluated study units (in Finnish or English) are prerequisites to enroll this study unit:
- MY00BR11 Muotoiluajattelu or A9299 Design Thinking
- A9457 Palvelumuotoilun prosessi ja menetelmät, A9303 Service Design Process and Methods or A9408 Methods of Service Design
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies, Complementary competence, Master’s studies (TYJ), Generic Studies
Laurea Virtual Campus
5 credits
5 credits
H-5
This study unit is once a year available, and there is no optional way to complete the study unit.
In 2022 the project partner will be The Smart Countryside Mobility project:
https://www.laurea.fi/en/projects/s/smart-countryside-mobility/ (In English)
https://www.metropolia.fi/fi/tutkimus-kehitys-ja-innovaatiot/hankkeet/smart-countryside-mobility (In Finnish)
Students work with a project partner to solve the partner's design challenge in digital service context.
Contact session 1: Thursday 15.9.2022 08.30-16.00 Microsoft Teams
Contact session 2: Wednesday 12.10.2022 16.30-19.30 Microsoft Teams
Contact session 3: Wednesday 9.11.2022 16.30-19.30 Microsoft Teams
Contact session 4: Thursday 15.12.2022 8.30-16.00 Microsoft Teams
All four contact sessions are mandatory for the students. The sessions will be organised in Microsoft Teams.
Weekly Design Meetings will bring the design teams and the project partner together mainly on every Tuesday at 16.00-17.00 between 20.9. and 13.12.2022. Changes in schedule may occur.
The optional team mentoring sessions will be scheduled after the study unit has started.
International student group
Orientation & pre-assignments 1, 3 and 4: 18 hours
Pre-assignment 2: 4 hours
Attendance on the 1st contact session: 8 hours
Skills building assignment: 27 hours
UX Project: 40 hours
1st mentoring session: 1 hour (optional)
2nd mentoring session: 1 hour (optional)
Attendance on the 2nd contact session: 4 hours
Attendance on the 3rd contact session: 4 hours
Attendance on the 4rd contact session: 8 hours
Visual Learning Diary: 20 hours
---------------------------------------------------------------
Total: 135 hours = 5 ects credits (1 credit = 27 hours of work)
Knowledge base: To gather, process, produce and evaluate information widely. To use concepts of the area of expertise systematically. Problem solving: To solve problems in research, development and/or innovation activities.
Development: To recognize and analyze focuses of development making use of the knowledge base.
Communication: To communicate clearly both orally and in writing.
Knowledge base: To gather, process, produce and evaluate information critically and widely making use of both national and international scientific sources. To use concepts of the area of expertise fairly.
Problem solving: To solve problems in research, development and/or innovation activities by applying and combining information from different fields.
Development: To create target-oriented, justified development plans considering the community.
Communication: To communicate in a competent, clear and consistent manner both orally and in writing.
Knowledge base: To create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic fashion.
Problem solving: To solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created as well as to apply and combine information from different fields.
Development: To develop the activities of the competence area in a target-oriented and communal fashion.
Communication: To communicate convincingly both orally and in writing to audiences within and exterior to the field.
Tarja Chydenius
Distance learning
Stickdorn & al. 2018. This is Service Design Doing.
Further sources listed in the Optima workspace.
Online learning with 4 contact sessions in Zoom.
Assessment and feedback by the learning facilitators and peer assessment.
See criteria below.
English
01.01.2022 - 31.07.2022
29.11.2021 - 05.12.2021
20 - 40
Janne Lahti, Tarja Chydenius
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies, Complementary competence, Master’s studies (TYJ), Generic Studies
Laurea Virtual Campus
5 credits
5 credits
Approved/Failed
Acknowledgement of prior learning, to be discussed with the responsible learning facilitator.
Creating visual material for the EduDig, a Erasmus+ funded project
The study unit starts on early January with a pretask.
See above for the Zoom sessions.
-
Workload & assessment
5 ects = approx. 135 student working hours
All assignments are individual tasks, around 120 h
Contact sessions: 12 h
A more detailed workload per assignments is given in the Canvas workspace.
CONTENT
• Theory of visual design basics
• Basics of image editing
• Free drawing basics
• Advanced use of presentation tools
• Creating basic service design tools such as journey maps, persona cards, blueprints, stakeholder maps, prototypes
All assignments need to be handed in and pass the follwoing criteria:
1. The assginment output corresponds to the assignment brief technically and content-wise
2. The output follows basic design standards (choice of graphics, colors, typography, composition & laypout )
3. All design choices are well justifyed
4. The final output is technically of high-quality and manifests at least moderate creativity
5. The effort reflects the timely input allocated for the assignment.
Kaisa Airo
Distance learning
The study unit will take place from March 2022 to May 2022. It will consist of two whole day online-lectures, teamwrok and preliminary assignments.
English
01.01.2022 - 31.07.2022
02.12.2021 - 02.01.2022
20 - 60
Virtuaali Projektijohtaminen, Kaisa Airo
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies
Laurea Virtual Campus
5 credits
5 credits
Approved/Failed
The study-unit is open for any national or international student, hence the students will work in international teams and company cases.
During the study unit students will look at the history and the future of urban scape. They will be introduced to urban economics, real-estate markets and the evolution of digital cities. The students will be introduced to digital concepts of Internet of Things, Big data, ArtificiaI Intelligence and Internet Economy and their effects to the physical enviroment. In addition they analyse the working and living in digital urban environments.
Kaisa Airo
Distance learning
This is Service Design Thinking : Basics-Tools-Cases, edited by Marc Stickdorn, BIS Publishers, 2012. ProQuest Ebook Central, https://ebookcentral.proquest.com/lib/laurea/detail.action?docID=1122641.
During the course the basic principals and theory on Service Design is explained. In addition the students will work with company case, which is concentrated in developing spesifically facility services or facility related issues. The course will be conducted in teams and it is suitable for anyone, but specifically for those who are interested in real estate or facility management.
English
01.08.2022 - 31.12.2022
23.05.2022 - 29.05.2022
20 - 60
Kaisa Airo
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies
Laurea Virtual Campus
5 credits
5 credits
H-5
The course will be conducted in co-operation with real life company case.
The first online -lecture has changed to 2.9.2022
Check out the dates from calendar.
Distance learning
English
01.08.2022 - 31.12.2022
23.05.2022 - 29.05.2022
Johanna Aalto
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies
Laurea Virtual Campus
5 credits
Approved/Failed
Distance learning
Sekki, A & Härkönen O. (2020). Kevytyrittäjyys – opas sivutoimiseen yrittäjyyteen, Kauppakamari, 9789522466501
Sekki, A & Niemi, M. (2016). Menesty yrittäjänä – 68 käytännön ohjetta. Talentum, 978-952-14-2766-4.
Wallenstein J, de Chalendar A, Revees M, Bailey A (2019) The New Freelancers – Tapping Talent in the Gig Economy, Boston Consulting Group tutkimusraportti.
Each module is evaluated individually, see the assessment table on the Canvas platform in the "course introduction section". The final mark of the course is the average of the module grades.
English
01.08.2022 - 31.12.2022
23.05.2022 - 29.05.2022
41 - 50
Antti Sekki
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies
Laurea Virtual Campus
5 credits
5 credits
H-5
Online course, implementation on your own schedule on the Canvas platform.
The course consists of five modules
-Future working life (1 cr)
Aim of the module: The student understands the main forces of change in working life and especially its entrepreneurial nature. The student perceives the diversity of entrepreneurship and gets a good understanding of different forms of entrepreneurship and their challenges.
-Platform Economy (1 cr)
Aim of the module: The student gets a comprehensive understanding of the different forms of platform economics and their possibilities from the perspective of earning additional income. After the course, students are able to choose the most suitable platforms for their own competence.
-Identification of one's own competence (1 cr)
Aim of the module: The module challenges students to reflect on and identify their own skills and to compare them with the skills needs needed in future working life. After this reflection, the student gets a clear picture of what competencies should be developed on a personal level in order to enable the desired career path.
-Freenlace Entrepreneur Accounting (1 cr)
Aim of the module: The student understands the basics of accounting and cash management. Based on this competence, students understand the importance of personal hourly accounting as part of the pricing of their own competence or product. The purpose of the module is to provide practical instructions for calculating the price of a student's own company (service / product).
-Commercialization of one's own competence (1 cr)
Aim of the module: The student understands the basics of sales work, understands the importance of sales work in terms of being an entrepreneur and learns to perceive one's own abilities in a possible sales or customer service situation.
Teija-Kaisa Aholaakko
20% Face-to-face, 80% Distance learning
To be informed in Canvas.
The student is able:
• to reflect and develop one’s identity and performance as an ethical leader
• to manage cross-cultural partnerships and working societies
• to lead ethically sustainable transitions in interprofessional contexts
• to enhance ethical aspects in research and development
• to promote and guide ethical dialogue in working society
Learning methods:
• 1) Individual pre-symposium assignment: Study objectives and a research table
(Appendix 3).
• 2) Participation in Ethical Leadership and Management Symposium lectures and workshops.
• 3) Individual assignment: A reflective learning diary including an ethical case study and the research table. (Appendices 2 & 3).
Assessment: According to competence based National Qualification Framework (NQF) level 7 by 5-level scale for study units in Laurea.
English
01.08.2022 - 31.12.2022
23.05.2022 - 29.05.2022
0 - 65
Virpi Teinilä, Teija-Kaisa Aholaakko
The final program of the symposium will be published latest in early September.
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies
Laurea Tikkurila
2 credits
4 credits
H-5
None.
None.
Pre-assignment 1. The pre-assignment including the study unit and learning objectives for the symposium (including a research table of studies the lecturers provided for symposium preparation) will be returned into the Canvas by 10th October 2022.
Assignment 2 (0.3 ECTS = 8 hrs) Participation in ELM-symposium 27th & 28th October 2022 at Tikkurila Campus.
Assignment 3 (2.7 ECTS= 73 hrs) Individual assignment: A reflective learning diary including an ethical case study and the updated research table by 21st November 2022. (Separate introduction for the case study will be introduces in the Canvas).
Visiting lecturers from partner universities.
Pre-assignment 1. (2 ECTS= 54 hrs) .
Assignment 2 (0.3 ECTS = 8 hrs).
Assignment 3 (2.7 ECTS= 73 hrs) Individual assignment.
Content:
• moral leadership and management
• diversity management
• ethics of corporate social responsibility
• ethical issues in health technology
• ethical dimensions of research and development
Will be available in Canvas.
Will be available in Canvas.
Will be available in Canvas.
Will be available in Canvas.
Pia Wäistö
Distance learning
Self-paced learning, online lectures and discussions & project work
During the course students analyse the different scenarios of future work and phenomena behind trends and development. Future skills, learning and design scenarios of changing working life are also studied, as well as how organisations should adapt to change in their strategic workplace management. During the course, need for future changes in physical workspaces are discussed.
English
01.09.2022 - 21.11.2022
23.05.2022 - 29.05.2022
20 - 100
Pia Wäistö, Kaisa Airo
During this course, we will be looking at future of work from several perpectives, and summarize our findings in what will be required of the physical workspaces in the future.
Our focus is on knowledge intensive organisations and knowledge work, but you can consider other types of working environments in your project work, if you so desire.
Lectures will be for your orientation and inspiration, and knowledge sharing is highly appreciated. In the project work, you can work by yourself or in teams. If work is done in team, contribution of each member must be identified for evaluation purposes.
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies
Laurea Virtual Campus
5 credits
H-5
1.9.2022 Canvas opens
12.9.2022 Deadline for orientative questions
15.9.2022 Kick-off, online lecture and discussions
3.10.2022 Deadline for project plan
6.10.2022 Online lecture and discussions
7.11.2022 Deadline for project results
15.11.2022 Online lecture and discussions
21.11.2022 Deadline for final project report
Online meetings start at 16:30 Finnish time
Distance learning
Theoretical framework and key concepts: learning materials will be shared during the course.
Service Design methods & tools:
Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.
Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields
Introduction to Service Design Process and Methods (1.8.-30.11.2022) is an online course taking place in the Canvas working space. It begins by presenting the theoretical framework and key concepts and continues by introducing a service design process model (Double Diamond) as well as related methods and tools. Students manage the learning process independently through individual Quizzes.
Note:
- you can enroll on this "non-stop" course any time until 31.10.2022. The course is closed on 30.11.2022.
- enrollments will be approved once per week (on Mondays)
- assessments / grades are given once per month (at the end of each month), but if you have urgent needs e.g. related to the completion of your studies, please contact hanna-kaisa.ellonen@laurea.fi
Assessment criteria of the individual tasks (Quizzes) and their value regarding the final grade will be published as an integral part of the course material. Scale 1-5.
English
01.08.2022 - 30.11.2022
23.05.2022 - 31.10.2022
Hanna-Kaisa Ellonen, Päivi Harmoinen
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies, Complementary competence, Master’s studies (TYJ), Generic Studies
Laurea Virtual Campus
2 credits
H-5
N/A
N/A
The course is available during 1.8.-30.11.2022
Course includes various tests to be taken individually at student’s own pace.
2 cr includes 55 hours active work
The course begins with the presentation of the theoretical framework and key concepts and is followed by the presentation of the design process, methods, and tools. The aim is to create an understanding of the possibilities and limitations of service design and encourage the student to reflect on the basis of the theoretical framework the use, usability, and outcomes of the various elements.
The contents of the course are organized in various folders, which are available simultaneously. Learning is facilitated with the help of various tools and games such as memory cards, text filling tasks, quizzes which also enable evaluation of the learning outcomes.
Distance learning
Materials and literature is detailed in Canvas; service design literature, in general.
understand the theoretical framework and key concepts related to service design
- understand the service design process according to the Double Diamond model
- use service design methods and tools and actively participate in a design project in practice for a real-life company
- reflect and critically evaluate development work and design projects from the perspective of the key stakeholder
Syncronic online course, which has deadlines for assignments. The course is modular; each forming a clear content and learning assignments. Learning assignments are clarified in Canvas environment in more detail.
The course starts with orientation; individual assignment.
It must be execute by given schedule. All assignments and attendance to the contact session are mandatory.
Mandatory = assignment needs to be executed according to the assignment's instructions.
The first webinar will be held in 12 September 2022.
Guiding sessions are organized, information later.
All assignments must be returned by 18.11.2022 at 23.59 in order to be evaluated.
Results webinar with the client will be announced later - in November 2022
Osaamisen arviointi kohdistuu opetussuunnitelmien tavoitekuvauksiin ja osaamisen taso arvioidaan opinnon toteutussuunnitelmalla ilmoitetun arviointikriteeristön perusteella. (Laurean tutkintosääntö).
Arviointi suoritetaan oppimistehtävien yhteydessä; vertaisarviointia ja kurssin arvosana määräytyy hyväksytty/ hylätty.
Kaikki opintojakson pakolliset tehtävät on palautettava oppimisympäristöön viimeistään viimeisenä suorituspäivänä.
Tehtäväkokonaisuudet on laadittu YAMK osaamisen arviointikriteeristön perusteella. Suoritusten arviointi ja arvosanojen kirjaaminen tapahtuu opintojakson päättymisen jälkeen. Ilmoita opettajalle mikäli tarvitset arvosanan aikaisemmin esim. valmistumisesta johtuen.
Arviointikriteerit:
Arvosanan 5 tasolla opiskelija osaa:
- luoda johdonmukaisen viitekehyksen/tietoperustan hyödyntäen sekä kotimaisia että kansainvälisiä tieteellisiä lähteitä kriittisesti analysoiden. (Tietoperusta)
- ratkaista vaativia ongelmia tutkimus-, kehittämis- ja/tai innovaatiotoiminnassa, jossa luodaan uutta tietoa ja osaamista sekä soveltaa ja yhdistää eri alojen tietoja. (Ongelmanratkaisu)
- tavoitteellisesti ja yhteisöllisesti kehittää osaamisalueen toimintaa (Kehittäminen)
- viestiä vakuuttavasti suullisesti ja kirjallisesti sekä alan että alan ulkopuoliselle yleisölle. (Viestintä)
Arvosanan 3 tasolla opiskelija osaa:
- hankkia, käsitellä, tuottaa ja arvioida tietoa kriittisesti ja laaja-alaisesti sekä kotimaisia että kansainvälisiä tieteellisiä lähteitä hyödyntäen. (Tietoperusta)
- käyttää perustellusti asiantuntijuusalueen käsitteitä. (Tietoperusta)
- ratkaista ongelmia tutkimus-, kehittämis- ja/tai innovaatiotoiminnassa soveltamalla ja yhdistämällä eri alojen tietoja. (Ongelmanratkaisu)
- luoda tavoitteellisia, perusteltuja kehittämissuunnitelmia ottaen yhteisön huomioon. (Kehittäminen)
- viestiä asiantuntevasti, selkeästi ja johdonmukaisesti sekä suullisesti että kirjallisesti. (Viestintä)
Tyydyttävän arvosanan 1 tasolla opiskelija osaa:
- hankkia, käsitellä, tuottaa ja arvioida tietoa laaja-alaisesti. (Tietoperusta)
- käyttää systemaattisesti asiantuntijuusalueen käsitteitä. (Tietoperusta)
- ratkaista ongelmia tutkimus-, kehittämis- ja/tai innovaatiotoiminnassa. (Ongelmanratkaisu)
- tunnistaa ja analysoida kehittämiskohteita tietoperustaa hyödyntäen. (Kehittäminen)
- viestiä selkeästi sekä suullisesti että kirjallisesti.
[Jätä soveltuvilta osin:] Opiskelijan, joka ei ole osoittanut osaamistaan arviointikriteeristön edellyttämällä hyväksytyllä tasolla, tulee täydentää tai uusia suorituksensa opintojakson opettajan määrittelemällä tavalla ja opettajan määrittelemässä ajassa. Hylätyn tentin tai muun suorituksen voi uusia kaksi kertaa. Varsinaiseen tenttiin osallistumatta jättäminen lasketaan yhdeksi suorituskerraksi. (Laurean tutkintosääntö.)
Kaikkien Laurean toimijoiden odotetaan noudattavan hyviä tieteellisiä käytänteitä, joihin kuuluu asianmukainen lähteisiin viittaaminen. Perehdy ja kysy käytänteistä tarvittaessa. Kaikki opintotehtävät tehdään yksilötyönä, jollei tehtävässä ole muuta ohjeistettu. [Urkundin käytöstä tehtävien tarkistuksen yhteydessä opettaja kertoo erikseen.] (not translated)
English
01.08.2022 - 31.12.2022
23.05.2022 - 29.05.2022
41 - 50
Päivi Tossavainen, Päivi Harmoinen
The project is evaluate according to the Assessment criteria on Master’s Degree
Mandatory work
The study unit requires active participation and work for the client case.
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies, Complementary competence, Master’s studies (TYJ), Generic Studies
Laurea Virtual Campus
4 credits
5 credits
Approved/Failed
If you like to use your opportunity to substitute or include parts of the course contents; please be in contact during the orientation week - by latest!
Practical work with service design.
A client provides a design brief, which will include the challenges - to be solved as a group work; following the given service design process and roles.
Orientation week is used to define weather the student will start the course.
During the project; the project group rules and schedules must be followed. Commitment to the group work and client's given assignment.
International literature, and hopefully also non-Finnish students in the course.
Teaching language English.
5 ects; 27 h work/ ects. - 130h work / student
Max. points of the course 100p. evaluation as execution and peer-evaluation activities.
Minimum to pass is 60ppoints.
Modules
M0 - orientation
M1 - recapture: SDL operationalisation with SD
M2 - Group work set up
M3 - Project - phases 1-2
M4 - Project - phases 3-4
M5 Project results and outcomes; presentation webinar
Fail (0) = Student does not take part in the study unit and progress by the implementation plan.
Evaluation results in < 60 points (Fail)
Pass > 60 points
This is a master’s level (EQF7) 5 ects study unit. 5 ects means 135 hours of work from a student (1 credit = 27 hours of work).
Hence, make time in your calendar for your studies.
The role of the student is to be active and responsible of his/her learning.
Distance learning
English
01.08.2022 - 31.12.2022
23.05.2022 - 29.05.2022
31 - 50
Jani Turku, Anna Salmi
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies, Complementary competence, Master’s studies (TYJ), Generic Studies
Laurea Virtual Campus
5 credits
5 credits
H-5
