Please select the curriculum by the start year of studies and track.
60% Face-to-face, 40% Distance learning
About Invest for Excel software:
https://www.youtube.com/user/DataPartner/videos
Study material and articles will be given in September.
Pre-assignment one month before the first contact session.
Contact sessions at Laurea Leppävaara campus:
Friday 29.10.2021, 9-16.30 (What is capital budgeting, how to build a discounted cash flow model, Excel workshop)
Saturday 30.10.2021, 9-16.30 (Sensitivity, scenario and risk analysis, cash flow modeling case, Invest for Excel workshop in teams)
Friday 3.12.2021, 16.30-19.30 (Team presentations)
This course can also be completed virtually (Canvas). The detailed schedule for the contact days will be published in September.
English
01.08.2021 - 31.12.2021
24.05.2021 - 30.05.2021
20 - 40
This study unit is only for Master's degree students.
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies
Laurea Leppävaara
2 credits
2 credits
Approved/Failed
This course can also be completed virtually (Canvas).
We use Excel and Invest for Excel software for cash flow modeling. Invest for Excel can be used in the IT rooms at Laurea Leppävaara, and a link will be sent to the students in September, so you can use the software from your own computer. If you want to learn the use of the software earlier, you can download a trial version for one month.(www.datapartner.fi)
Invest for Excel® - System Requirements
Microsoft Excel 2010, 2013, 2016 or 2019, 32 or 64 bit or Office 365 Desktop.
Microsoft Windows 7, 8, 8.1 or 10, 32 or 64 bit
Invest for Excel is currently only supported on Microsoft Excel for Windows. There are ways to run it on a Mac computer, but these options require purchase of Windows operating system and Microsoft Excel for Windows licenses.
Face-to-face
Study materials and suggested literature will be planned together with the student group at the beginning of the study unit.
Canvas platform will be opened to students the latest one day before the first contact session.
Learning objectives of the study unit:
Student is able to:
Anticipate, prepare and plan for internal and external effects on the prevailing circumstances in the environment.
Understand the importance of communication in change situations.
Analyze change from various perspectives.
Know the essentials of personal leadership.
Special themes for the Fall 2021 implementation are ”Understanding external and internal environments”, ”Leading Myself” and ”Technology and AI as triggers to change”. These themes are discussed with expert lecturers and in teams.
Implementation: On Laurea Leppävaara Campus; Situation and restrictions concerning the Covid-19 pandemia may change the implementation plans. The whole course is implemented remotely, if needed. These changes are communicated to students in due course.
Study unit-specific evaluation criteria will be announced at the beginning of the course.
English
01.08.2021 - 31.12.2021
24.05.2021 - 08.08.2021
20 - 40
Pekka Matvejeff
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies
Laurea Leppävaara
H-5
If needed, possible optional ways of completing the course can be negotiated with the teacher in charge.
The learning assignment will be done in a real organizational environment (preferably student´s own organization).
Contact days: Saturday 9.10.2021; Thursday 11.11.2021; Friday 3.12.2021
Based on the student mix, learning asseignment is done in international context.
To be discussed at the beginning of the course.
Special themes for the Fall 2021 implementation are ”Understanding external and internal environments”, ”Leading Myself” and ”Technology and AI as triggers to change”. These themes are discussed with expert lecturers and in teams.
Course assignment consists of a team assignment and an individual essay.
Implementation: On Laurea Leppävaara Campus; Situation and restrictions concerning the Covid-19 pandemia may change the implementation plans. The whole course is implemented remotely, if needed. These changes are communicated to students in due course.
Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.
Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.
Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.
Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.
Study unit-specific evaluation criteria will be announced at the beginning of the course.
Virpi Kaartti
80% Face-to-face, 20% Distance learning
Zaki, Mohamed, (2019), "Digital Transformation: Harnessing Digital Technologies for the Next Generation of Services" Journal of Services Marketing,33 (4), 429-435.
Bolton, R. N., McColl-Kennedy, J. R., Cheung, L., Gallan, A., Orsingher, C., Witell, L., & Zaki, M. (2018). Customer experience challenges: bringing together digital, physical and social realms. Journal of Service Management, 29 (5), 776-808.
McColl-Kennedy, J. R., Zaki, M., Lemon, K. N., Urmetzer, F. & Neely, A. (2019). “Gaining customer experience insights that matter”, Journal of Service Research, 21(1), 8-26.
Holmlund, Maria, Vaerenbergh, Yves Van; Ciuchita, Robert; Ravald, Annika; Sarantopoulos, Panagiotis; Villarroel Ordenes, Francisco; Zaki, Mohamed (2020), “Customer Experience Management in the Age of Big Data Analytics: A Strategic Framework”, Journal of Business Research.
Parasuraman, A; Ball, Joan; Aksoy, Lerzan; Keiningham, Timothy; Zaki, Mohamed (2020), "More than a Feeling?: Toward A Theory of Customer Delight", Journal of Service Management.
Hartmann, Philipp Max, Mohamed Zaki, Niels Feldmann, and Andy Neely (2016), “Capturing Value from Big Data - A Taxonomy of Data-Driven Business Models Used by Start-Up Firms,” International Journal of Operations & Production Management, 36 (10), 1382-1406.
Zaki, Mohamed, Bøe-lillegraven, T., and Andy Neely (2016). A Transition Towards a Data-Driven Business Model (DDBM): A Case Study of Nettavisen Online Newspaper Publishing. SAGE Publishing. Doi: http://dx.doi.org/10.4135/9781473970113.
2 workshop days in the Laurea Leppävaara campus (Espoo)
2 online sessions in Zoom
Canvas e-learning environment
Individual assignments and a group assignment
Pass/fail
English
01.11.2021 - 17.12.2021
24.05.2021 - 30.09.2021
25 - 40
Virpi Kaartti, Mohamed Zaki
Course tutor
Dr Mohamed Zaki is the Deputy Director of the Cambridge Service Alliance at the University of Cambridge, a research centre that brings together the world’s leading firms and academics to address service challenges.
Mohamed’s research interests lie in the field of machine learning and its application on Digital Manufacturing and services. He uses an interdisciplinary approach of data science techniques to address a range of real organizations’ problems such as measuring and managing customer experience and customer loyalty. Other research interests include digital service transformation strategy and data-driven business models.
Mohamed’s research has been published in highly-ranked journals, Journal of Service Research, Journal Service Management, Journal of Business Research, International Journal of Operations and Production Management, PloS ONE, Journal of Production Planning & Control, Journal of Services Marketing as well as an edited book, book chapters and many conference articles.
Mohamed raised over £10 million from research council and industry to fund his research. Mohamed is a principle investigator, research manager and co-investigator in many UK research council projects (e.g. EPSRC, ESRC and Innovate UK) and industrial research projects sponsored by international organisations such as IBM, BAE Systems, Caterpillar, Rolls-Royce, Zoetis, Pearson, CEMEX, PWC and HCL technologies.
https://cambridgeservicealliance.eng.cam.ac.uk/About/directory/MohamedZaki
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies
Laurea Leppävaara
2 credits
1 credits
Approved/Failed
Group work can be done for an industry partner
E-learning environment (Canvas) will be published on 1.11.2021
Individual assignments, introductions and reading tasks, will be done in November.
Workshop days in the campus (at 9 - 16.30): 1. - 2.12.2021
Group assignment will be done in December.
Online sessions in zoom (at 16 - 20):
10.12.2021: Group meetings with the instructor (about 15-30 min per group)
17.12.2021: Final presentations and assessment
Participation to the workshop days and online sessions is compulsory.
5 ects: 135 hours of work
New technologies and new business models have already changed the way organisations interact with their customers and soon developments such as AI, robots and virtual reality will be a completely normal part of the customer experience alongside face to face engagements.
Managers will need to understand new ways to design customer experiences across the digital, physical and social ‘spaces’.
This course brings together designing and managing customer experience in the digital era, drawing on the latest work from the Cambridge Service Alliance. The course incorporates the practical use of frameworks and methods developed in Cambridge that have been tried and tested with over 350 companies worldwide
Face-to-face
The literature will be announced in the first lecture - there will be a selection of books and articles to choose from according to student's own learning goals.
Recommended literature includes:
- Kaner, S., Lind, L., Toldi, C., Fisk, S. & Berger, D. (2014) Facilitator's guide to participatory decision-making. 3rd ed. San Francisco, CA : Jossey-Bass.
- Schwarz, R. (2017) The Skilled Facilitator. A Comprehensive Resouces for Consultants, Facilitators, Coaches, and Trainers. 3rd edition.
- Unger, R., Nunnally, B. & Willis, D. (2013) Designing the conversation: techniques for successful facilitation. Berkeley, Calif.: New Riders.
Having completed this study unit the student will be able to:
- explain the principles of facilitation and what is facilitation in different contexts
- identify the role of a facilitator
- classify facilitation competences and tools, and to master their business applications
- develop workshops to be more interactive and productive, and
- develop a basic facilitated workshop process with relevant tools and guidelines.
Evaluation is based on 1) Contact day attendance and activity during exercises, and 2) The quality of the written learning assignment and presentation.
English
01.08.2021 - 31.12.2021
24.05.2021 - 30.05.2021
20 - 35
Jani Turku, Anna Salmi
The students must have basic knowledge of service design when enrolling to this study unit.
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies
Laurea Leppävaara
2 credits
Approved/Failed
The study unit includes a learning assignment to be carried out in collaboration with a worklife partner, either some organization or Laurea's RDI project. The students may choose independently the worklife partner, but the course staff will also offer opportunities for collaboration with Laurea's RDI projects.
The learning assignment includes planning, organizing, and reporting a facilitated workshop. Detailed instructions will be given in the first lecture.
There will be three contact days (9:00-16:30):
07.10.2021
28.10.2021
04.12.2021
Päivi Harmoinen
Distance learning
Theoretical framework and key concepts: learning materials will be shared during the course.
Service Design methods & tools:
Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing :applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.
Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields
Introduction to Service Design Process and Methods (30.8.-31.10.2021) is an online course-taking place in the Canvas working space. It begins by presenting the theoretical framework and key concepts and continues by introducing a service design process model (Double Diamond) as well as related methods and tools. Students manage the learning process independently through individual tasks and reflective assignments with peers. The course does not include any project work.
Assessment criteria of the individual tasks and their value regarding the final grade will be published as an integral part of the course material.
Individual assignments, Quiz and reflective tasks with peers on Canvas, scale 1-5.
English
30.08.2021 - 31.10.2021
24.05.2021 - 22.08.2021
60 - 80
Auli Guilland, Päivi Harmoinen
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) “In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit” (Decision by the vice president, education 7/2019).
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies
Laurea Virtual Campus
5 credits
H-5
no alternatives
Working online during 30.8.-31.10.2021
Course includes various tasks to be taken individually as well as reflection with peers. Some of the tasks may be tied to predefined schedule.Tasks include tests which will be taken at the student's own pace and need to be passe, but it's recommended to follow the schedule:
Module 1: 30.8.-19.9.2021
Business Logic, Service Value,
Service Development Process
tasks: Quiz and Assignment 1
Module 2: 20.9.-31.10.2021
Service design methods & tools
tasks: 4 Quizzes and Assignments 2 & 3
Discover-phase 20.9.-26.9.
Define-phase 27.9.-10.10.
Develop-phase 11.10.-17.10.
Deliver-phase 18.10.-24.10.
Course ends 31.10.2021
The course is 5 ects which equals approximately 135 h of studying.
Work is mainly done individually.
The course begins with the presentation of the theoretical framework and key concepts and is followed by the presentation of the design process, methods, and tools. The aim is to create an understanding of the possibilities and limitations of service design and encourage the student to reflect on the basis of the theoretical framework the use, usability, and outcomes of the various elements.
The contents of the course are organized in various folders which are available simultaneously. Learning is facilitated with the help of various tools and games such as memory cards, text filling tasks, quizzes which also enable evaluation of the learning outcomes.
EVALUATION CRITERIA OF A STUDY UNIT IN MASTER STUDIES
Knowledge base:
To gather, process, produce and evaluate information widely. To use concepts of the area of expertise systematically.
Problem solving:
To solve problems in research, development and/or innovation activities.
Development:
To recognise and analyse focuses of development making use of the knowledge base.
Communication:
To communicate clearly both orally and in writing.
EVALUATION CRITERIA OF A STUDY UNIT IN MASTER STUDIES
Knowledge base:
To gather, process, produce and evaluate information critically and widely making use of both national and international scientific sources.
To use concepts of the area of expertise fairly.
Problem solving:
To solve problems in research, development and/or innovation activities by applying and combining information from different fields.
Development:
To create target-oriented, justified development plans considering the community.
Communication:
To communicate in a competent, clear and consistent manner both orally and in writing.
EVALUATION CRITERIA OF A STUDY UNIT IN MASTER STUDIES
Knowledge base:
To create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic fashion.
Problem solving:
To solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created as well as to apply and combine information from different fields.
Development:
To develop the activities of the competence area in a target-oriented and communal fashion.
Communication:
To communicate convincingly both orally and in writing to audiences within and exterior to the field.
Maria Ekström
Face-to-face
Application for this study unit is done with a separate application form on 8.2.-28.2.2021. More information found here: https://www.laurea.fi/en/laurea/3AMK/summer-school/
The intensive week offers the students opportunities to take part in current European discussions and themes on leadership skills and organizational culture. We will focus on best practices in partner countries. Learning is supported by a pre-assignment, brief lectures and presentations, international teamworking, interesting study visits and guidance from academic representatives.
English
16.08.2021 - 20.08.2021
08.02.2021 - 07.03.2021
Maria Ekström
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies
Laurea Virtual Campus
H-5
60% Face-to-face, 40% Distance learning
In this study unit students learn basics of digital service design related topics: user-experience design (UX Design), interaction design (IXD), user-interface design (UI Design) and digital prototyping.
This study unit will have three (3) contact days and group work. Also, this study unit requires active participation and work for the client cases. Hence, a student must be present and participate each contact session to complete this study unit successfully.
Students sign a Project Agreement with Laurea. The Intellectual Property Rights (IPR) will be transferred to the client. Students are allowed to include group work outcomes into their personal UX design portfolio.
On first day, students form small design teams (3-4 persons) to work with the client whose service is strongly delivered in digital channels. On last day, teams present their final group work and digital service prototype for the client.
In 2021 the client will be Bloxcar, a peer-to-peer car rental service
https://bloxcar.fi/en
https://support.bloxcar.fi/blog?lang=en
Contact sessions: Day 1: Thursday 2.9.2021 09.00-16.30 Laurea Leppävaara 225-226
Day 2: Friday 12.11.2021 09.00-16.30 Laurea Leppävaara 225-226
Day 3: Thursday 2.12.2021 09.00-16.30 Laurea Leppävaara 253
All three contact sessions are intent to be organised in Laurea Leppävaara campus. However, COVID-19 pandemic may influence to switch into Zoom environment. Students will be informed closer.
“The evaluation of competence is based on the descriptions of objectives in the curricula and the evaluation criteria provided in the study unit’s implementation plan” (Laurea degree regulations).
Pre-assignment Mandatory, PASS / FAIL
Contact days Mandatory, PASS / FAIL
Group assignment Mandatory, 1-5
Learning diary Mandatory, 1-5
The team work consists 60% (1-5) and individual learning diary 40% of the final grade.
1 uninformed in advance missed contact day (no show), will reduce automatically the grade by 1 point. There is no compensatory assignments for missing a contact day.
Mandatory = assignment needs to be executed according to the assignments instructions.
To achieve grade 5 (excellent) the student must be able to:
- create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic fashion. (Knowledge base)
- solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created as well as to apply and combine information from different fields. (Problem solving)
- develop the activities of the competence area in a target-oriented and communal fashion. (Development)
- communicate convincingly both orally and in writing to audiences within and exterior to the field. (Communication)
To achieve grade 3 (good) the student must be able to:
- gather, process, produce and evaluate information critically and widely making use of both national and international scientific sources. (Knowledge base)
- use concepts of the area of expertise fairly. (Knowledge base)
- solve problems in research, development and/or innovation activities by applying and combining information from different fields. (Problem solving)
- create target-oriented, justified development plans considering the community. (Development)
- communicate in a competent, clear and consistent manner both orally and in writing. (Communication)
To achieve grade 1 (satisfactory) the student must be able to:
- gather, process, produce and evaluate information widely. (Knowledge base)
- use concepts of the area of expertise systematically. (Knowledge base)
- solve problems in research, development and/or innovation activities. (Problem solving)
- recognise and analyse focuses of development making use of the knowledge base. (Development)
- communicate clearly both orally and in writing. (Communication)
Students who have failed assignments required for passing a study unit must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit.
All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information.
English
01.08.2021 - 31.12.2021
24.05.2021 - 10.06.2021
20 - 30
Antti Kytö, Päivi Tossavainen
This study unit is for the Master degree students only.
As students deepen their service design skills into digital context, the following completed and evaluated study units are prerequisites to enroll this study unit (or equivalent):
- A9299 Design Thinking (5 ects) / A9408 Methods of Service Design (5 ects) AND
- A9303 Service Design Process and Methods (5 ects) / A9457 Palvelumuotoilun prosessi ja menetelmät (10 ects)
Korkeakouluyksikkö D /YAMK
Complementary competence, master’s studies in English (CYJ2), Generic studies
Laurea Leppävaara
5 credits
2 credits
H-5
This study unit is once a year available, and there is no optional way to complete the study unit.
In 2021 the client will be Bloxcar, a peer-to-peer car rental service
https://bloxcar.fi/en
https://support.bloxcar.fi/blog?lang=en
Students work with a client to solve client's challenges in digital service context.
Attendance to all three contact days are mandatory.
Contact days: Day 1: Thursday 2.9.2021 09.00-16.30 Laurea Leppävaara 225-226
Day 2: Friday 12.11.2021 09.00-16.30 Laurea Leppävaara 225-226
Day 3: Thursday 2.12.2021 09.00-16.30 Laurea Leppävaara 253
International student group
5 ects credits = 135 hours (1 credit = 27 hours of work)
Group work and independent work - notice the timeline
[If you are able to specify the content, please describe the content by using the vocabulary used in the world of work. From this field you should be able to find same words, which are being used in job postings. The field will be used in a service using AI to match studies, jobs and personal competences.]
There is no implementations attached to this degree programme.
