Complementary competence, master’s studies in English (CYJ2), Generic studies

Academic year 2020 - 2021

Analysing Qualitative Data A9389-3002 01.08.2020-31.12.2020 5 credits (CYJ20SJ) +-
Learning outcomes of the course

The student is able to
- explain the principles of qualitative data analysis
- explain the stages in the analytical process
- code and categorize qualitative data
- outline the different approaches of qualitative data analysis

Mode of delivery

Face-to-face

Language of instruction

English

Timing

01.08.2020 - 31.12.2020

Enrollment period

18.05.2020 - 09.08.2020
Number of ECTS credits allocated
- 5 credits
Group(s)
- CYJ20SJ
Seats

20 - 40

Teacher(s)

Jukka Ojasalo

Unit

Korkeakouluyksikkö D /YAMK

Programme(s)

Complementary competence, master’s studies in English (CYJ2), Generic studies

Campus

Laurea Leppävaara

Evaluation scale

Approved/Failed
Behavioral Decision-Making Perspective in Business and Public Policy A9534-3003 01.05.2021-31.08.2021 5 credits (CYJ21KJ) +-
Learning outcomes of the course

The student is able to
- understand the role of heuristics and biases in everyday decision making
- explore the fields of behavioral economics and behavioral decision making
- identify and apply psychological factors in business and public policy applications
- evaluate development plans from behavioral perspective
- analyze ethical aspects of behavioral interventions and nudges

Mode of delivery

Face-to-face

Language of instruction

English

Timing

01.05.2021 - 31.08.2021

Enrollment period

05.04.2021 - 11.04.2021
Number of ECTS credits allocated
- 5 credits
Group(s)
- CYJ21KJ
Seats

20 - 40

Teacher(s)

Kaisa Hytönen

Unit

Korkeakouluyksikkö D /YAMK

Programme(s)

Complementary competence, master’s studies in English (CYJ2), Generic studies

Campus

Laurea Virtual Campus

Evaluation scale

Approved/Failed
Capital Investment Analysis A9316-3002 01.08.2020-31.12.2020 5 credits (CYJ20SJ) +-
Learning outcomes of the course

The student is able to
- identify cash flows associated with capital budgeting decisions
- recognize the time value of money and the importance of discounting cash flows
- use NPV, IRR, payback period and accounting rate of return to determine whether or not a project is acceptable
- interpret how sensitivity analysis can help in decision making

Teacher in charge

Kaija Koivusalo

Mode of delivery

60% Face-to-face, 40% Distance learning

Language of instruction

English

Timing

01.08.2020 - 31.12.2020

Enrollment period

18.05.2020 - 09.08.2020
Number of ECTS credits allocated
- 5 credits
Group(s)
- CYJ20SJ
Seats

20 - 40

Teacher(s)

Seppo Luode, Kaija Koivusalo

Unit

Korkeakouluyksikkö D /YAMK

Programme(s)

Complementary competence, master’s studies in English (CYJ2), Generic studies

Campus

Laurea Leppävaara

RDI portion

3 credits

Virtual portion

2 credits

Evaluation scale

H-5
Change Leadership and Service Culture A9307-3003 01.08.2020-31.12.2020 5 credits (CYJ20SJ) +-
Learning outcomes of the course

The student is able to
- support organisations in becoming more service and customer focused
- adopt a proactive attitude towards change and manage emerging issues
- lead culture creation
- support change through personal leadership

Mode of delivery

Face-to-face

Learning materials and recommended literature

Study materials and suggested literature will be planned together with the student group at the beginning of the study unit.

Optima platform will be opened to students the latest 2.10.2020

Teaching methods

Learning objectives of the study unit:

Student is able to:

Anticipate, prepare and plan for internal and external effects on the prevailing circumstances in the environment.

Understand the importance of communication in change situations.

Analyze change from various perspectives.

Know the essentials of personal leadership.

Special themes for the Fall 2020 implementation are ”Understanding external and internal environments”, ”Leading Myself” and ”Technology and AI as triggers to change”. These themes are discussed with expert lecturers and in teams.

Implementation: On Laurea Leppävaara Campus; Situation and restrictions concerning the Covid-19 pandemia may change the implementation plans. The whole course is implemented remotely, if needed. These changes are communicated to students in due course.

Evaluation methods and criteria

Study unit-specific evaluation criteria will be announced at the beginning of the course.

Language of instruction

English

Timing

01.08.2020 - 31.12.2020

Enrollment period

18.05.2020 - 09.08.2020
Number of ECTS credits allocated
- 5 credits
Group(s)
- CYJ20SJ
Seats

20 - 40

Teacher(s)

Pekka Matvejeff

Unit

Korkeakouluyksikkö D /YAMK

Programme(s)

Complementary competence, master’s studies in English (CYJ2), Generic studies

Campus

Laurea Leppävaara

Evaluation scale

H-5

Alternative completion methods

If needed, possible optional ways of completing the course can be negotiated with the teacher in charge.

Co-operation with working life and/or RDI

The learning assignment will be done in a real organizational environment (student´s own organization).

Important dates

Contact days: Saturday 3.10.2020; Thursday 5.11.2020; Friday 4.12.2020

Internationality

Based on the student mix, learning asseignment is done in international context.

Students workload

To be discussed at the beginning of the course.

Content and scheduling

Special themes for the Fall 2020 implementation are ”Understanding external and internal environments”, ”Leading Myself” and ”Technology and AI as triggers to change”. These themes are discussed with expert lecturers and in teams.

Course assignment consists of a team assignment and an individual essay.

Implementation: On Laurea Leppävaara Campus; Situation and restrictions concerning the Covid-19 pandemia may change the implementation plans. The whole course is implemented remotely, if needed. These changes are communicated to students in due course.

Evaluation criteria

Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.

Satisfactory

Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.

Good

Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.

Excellent

Generic Laurea UAS evaluation criteria and study unit-specific criteria will be presented at the beginning of the course.

Approved / Failed

Study unit-specific evaluation criteria will be announced at the beginning of the course.
Cross-Cultural Issues in Service Development A9308-3003 01.05.2021-31.08.2021 5 credits (CYJ21KJ) +-
Learning outcomes of the course

The student is able to
- identify and deeply understand cross-cultural issues related to service development
- manage multicultural teams and projects
- support and develop frontline personnel's intercultural communication competences
- involve diverse customers in the service design processes

Mode of delivery

Face-to-face

Language of instruction

English

Timing

01.05.2021 - 31.08.2021

Enrollment period

05.04.2021 - 11.04.2021
Number of ECTS credits allocated
- 5 credits
Group(s)
- CYJ21KJ
Seats

20 - 40

Teacher(s)

Tarja Chydenius

Unit

Korkeakouluyksikkö D /YAMK

Programme(s)

Complementary competence, master’s studies in English (CYJ2), Generic studies

Campus

Laurea Virtual Campus

Evaluation scale

Approved/Failed
Current Topics in Service Design A9309-3002 01.08.2020-31.12.2020 5 credits (CYJ20SJ) +-
Learning outcomes of the course

The student is able to
- deepen their understanding of service innovation and design
- acquire and share new knowledge by participating in and analysing the content of scientific and professional seminars, conferences and workshops
- reflect upon their learning and create their own framework around service innovation and design competence

Mode of delivery

Face-to-face

Learning materials and recommended literature

Depending on your personal learning objectives and related themes and topics covered in your blog posts you can choose suitable literature to strengthen your arguments.

Teaching methods

This elective study unit consists of diverse seminars, conferences, workshops and other events in the field of services, innovation, and design.

There are not any contact sessions in this study unit. The instructions can be found on e-learning environment. There is also a discussion forum for questions and further information.

Evaluation methods and criteria

The assessment is based on the following elements:
1) Students' description of their current knowledge of the topic and their learning objectives for the study unit.
2) The blog posts published during the study unit.
3) Students' reflection of their learning compared to the objectives set in the beginning of the study unit and self-assessment.

Language of instruction

English

Timing

01.08.2020 - 31.12.2020

Enrollment period

18.05.2020 - 24.05.2020
Number of ECTS credits allocated
- 5 credits
Group(s)
- CYJ20SJ
Seats

20 - 35

Teacher(s)

Virpi Kaartti, Antti Kytö

Further information for students

The accomplishment of the study unit requires students' activity to find suitable events, even though there will be some suggestions as well.
This course is for the master degree students only. In this study unit students deepen their knowledge in service innovation and design, thus it is not suitable as a first course of service design if the student does not have any prior knowledge of the topic.

Unit

Korkeakouluyksikkö D /YAMK

Programme(s)

Complementary competence, master’s studies in English (CYJ2), Generic studies

Campus

Laurea Leppävaara

Evaluation scale

H-5

Students workload

One credit equals approximately 26.7 hours of work performed by the student.

Evaluation criteria

Satisfactory

Grade 1 - Student is able
Knowledge base: To gather, process, produce and evaluate information widely. To use concepts of the area of expertise systematically.
Problem solving: To solve problems in research, development and/or innovation activities.
Development: To recognise and analyse focuses of development making use of the knowledge base.
Communication: To communicate clearly both orally and in writing.

Good

Grade 3 - Student is able
Knowledge base: To gather, process, produce and evaluate information critically and widely making use of both national and international scientific sources. To use concepts of the area of expertise fairly.
Problem solving: To solve problems in research, development and/or innovation activities by applying and combining information from different fields.
Development: To create target-oriented, justified development plans considering the community.
Communication: To communicate in a competent, clear and consistent manner both orally and in writing.

Excellent

Grade 5 - Student is able
Knowledge base: To create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic fashion.
Problem solving: To solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created as well as to apply and combine information from different fields.
Development: To develop the activities of the competence area in a target-oriented and communal fashion.
Communication: To communicate convincingly both orally and in writing to audiences within and exterior to the field
Current Topics in Service Design A9309-3003 01.01.2021-31.07.2021 5 credits (CYJ21KJ) +-
Learning outcomes of the course

The student is able to
- deepen their understanding of service innovation and design
- acquire and share new knowledge by participating in and analysing the content of scientific and professional seminars, conferences and workshops
- reflect upon their learning and create their own framework around service innovation and design competence

Mode of delivery

Face-to-face

Language of instruction

English

Timing

01.01.2021 - 31.07.2021

Enrollment period

23.11.2020 - 29.11.2020
Number of ECTS credits allocated
- 5 credits
Group(s)
- CYJ21KJ
Seats

20 - 40

Teacher(s)

Virpi Kaartti

Unit

Korkeakouluyksikkö D /YAMK

Programme(s)

Complementary competence, master’s studies in English (CYJ2), Generic studies

Campus

Laurea Leppävaara

Evaluation scale

Approved/Failed
Design for Social Innovation HY00BR14-3001 01.01.2021-31.07.2021 5 credits (CYJ21KJ) +-
Learning outcomes of the course

The students will be able to
• explain the role of design and innovation in fostering positive social and (environmental) impact
• recognize opportunities to solve societal problems through design and critically analyse their impact
• use design methods to develop and manage social innovation processes together with the (future) beneficiaries

Mode of delivery

Face-to-face

Language of instruction

English

Timing

01.01.2021 - 31.07.2021

Enrollment period

23.11.2020 - 29.11.2020
Number of ECTS credits allocated
- 5 credits
Group(s)
- CYJ21KJ
Seats

20 - 40

Teacher(s)

Päivi Pöyry-Lassila

Unit

Korkeakouluyksikkö D /YAMK

Programme(s)

Complementary competence, master’s studies in English (CYJ2), Generic studies

Campus

Laurea Leppävaara

Evaluation scale

Approved/Failed
Entrepreneurship in Service A9313-3003 01.01.2021-31.07.2021 5 credits (CYJ21KJ) +-
Learning outcomes of the course

The student is able to
- develop their own business idea
- develop entrepreneurial spirit

Mode of delivery

Face-to-face

Language of instruction

English

Timing

01.01.2021 - 31.07.2021

Enrollment period

23.11.2020 - 29.11.2020
Number of ECTS credits allocated
- 5 credits
Group(s)
- CYJ21KJ
Teacher(s)

Antti Sekki

Unit

Korkeakouluyksikkö D /YAMK

Programme(s)

Complementary competence, master’s studies in English (CYJ2), Generic studies

Campus

Laurea Leppävaara

Evaluation scale

Approved/Failed
Epidemiology and Biostatistics V1562-3003 01.01.2021-31.07.2021 5 credits (CYJ21KJ) +-
Learning outcomes of the course

The student is able to
- analyse the pathogenesis of infectious diseases
- analyse and implement infection surveillance data in infection prevention
- implement epidemiological tools in infection prevention and outbreak management

Mode of delivery

Face-to-face

Language of instruction

English

Timing

01.01.2021 - 31.07.2021

Enrollment period

23.11.2020 - 29.11.2020
Number of ECTS credits allocated
- 5 credits
Group(s)
- CYJ21KJ
Seats

20 - 40

Teacher(s)

Teija-Kaisa Aholaakko

Unit

Korkeakouluyksikkö D /YAMK

Programme(s)

Complementary competence, master’s studies in English (CYJ2), Generic studies

Evaluation scale

Approved/Failed
Facilitation Skills for Service Development A9392-3002 01.08.2020-31.12.2020 5 credits (CYJ20SJ) +-
Learning outcomes of the course

The student is able to
- explain the principles of facilitation and what is facilitation in different contexts
- identify the role of a facilitator
- classify facilitation competences and tools, and to master their business applications
- develop workshops to be more interactive and productive
- develop a basic facilitated workshop process with relevant tools and guidelines

Mode of delivery

80% Face-to-face, 20% Distance learning

Learning materials and recommended literature

The literature will be announced in the first lecture - there will be a selection of books and articles to choose from according to student's own learning goals.

Recommended literature includes:
- Kaner, S., Lind, L., Toldi, C., Fisk, S. & Berger, D. (2014) Facilitator's guide to participatory decision-making. 3rd ed. San Francisco, CA : Jossey-Bass.
- Schwarz, R. (2017) The Skilled Facilitator. A Comprehensive Resouces for Consultants, Facilitators, Coaches, and Trainers. 3rd edition.
- Unger, R., Nunnally, B. & Willis, D. (2013) Designing the conversation: techniques for successful facilitation. Berkeley, Calif.: New Riders.

Teaching methods

Having completed this study unit the student will be able to:
- explain the principles of facilitation and what is facilitation in different contexts
- identify the role of a facilitator
- classify facilitation competences and tools, and to master their business applications
- develop workshops to be more interactive and productive, and
- develop a basic facilitated workshop process with relevant tools and guidelines.

Evaluation methods and criteria

Evaluation is based on 1) Contact day attendance and activity during exercises, and 2) The quality of the written learning assignment and presentation.

Language of instruction

English

Timing

01.08.2020 - 31.12.2020

Enrollment period

18.05.2020 - 24.05.2020
Number of ECTS credits allocated
- 5 credits
Group(s)
- CYJ20SJ
Seats

12 - 35

Teacher(s)

Päivi Pöyry-Lassila, Jani Turku

Further information for students

The students must have basic knowledge of service design when enrolling to this study unit.

Unit

Korkeakouluyksikkö D /YAMK

Programme(s)

Complementary competence, master’s studies in English (CYJ2), Generic studies

Campus

Laurea Leppävaara

RDI portion

3 credits

Virtual portion

1 credits

Evaluation scale

Approved/Failed

Co-operation with working life and/or RDI

The study unit includes a learning assignment to be carried out in collaboration with a worklife partner, either some organization or Laurea's RDI project. The students may choose independently the worklife partner, but the course staff will also offer opportunities for collaboration with Laurea's RDI projects.
The learning assignment includes planning, organizing, and reporting a facilitated workshop. Detailed instructions will be given in the first lecture.

Important dates

There will be three contact days (9:00-16:30):
2.10.2020
6.11.2020
5.12.2020
Health Care Evaluation and Infection Prevention Interventions V1563-3003 01.01.2021-31.07.2021 5 credits (CYJ21KJ) +-
Learning outcomes of the course

The student is able to
- analyse concepts, principles and policies of health care evaluation
- implement evidence-based infection prevention measures in health care
- development efficient, cost-effective and effective infection prevention interventions

Mode of delivery

Face-to-face

Language of instruction

English

Timing

01.01.2021 - 31.07.2021

Enrollment period

23.11.2020 - 29.11.2020
Number of ECTS credits allocated
- 5 credits
Group(s)
- CYJ21KJ
Seats

20 - 40

Teacher(s)

Teija-Kaisa Aholaakko

Unit

Korkeakouluyksikkö D /YAMK

Programme(s)

Complementary competence, master’s studies in English (CYJ2), Generic studies

Campus

Laurea Tikkurila

Evaluation scale

Approved/Failed
Introduction to Service Design Process and Methods Online HY00BO33-3003 01.01.2021-31.07.2021 5 credits (CYJ21KJ) +-
Mode of delivery

Distance learning

Language of instruction

English

Timing

01.01.2021 - 31.07.2021

Enrollment period

23.11.2020 - 29.11.2020
Number of ECTS credits allocated
- 5 credits
Group(s)
- CYJ21KJ
Teacher(s)

Päivi Harmoinen

Unit

Laurea Yhteinen (not translated)

Programme(s)

Complementary competence, master’s studies in English (CYJ2), Generic studies

Campus

Laurea Virtual Campus

Virtual portion

5 credits

Evaluation scale

Approved/Failed
Introduction to Service Design Process and Methods Online HY00BO33-3002 21.09.2020-30.11.2020 5 credits (CYJ20SJ) +-
Teacher in charge

Päivi Harmoinen

Mode of delivery

Distance learning

Learning materials and recommended literature

Theoretical framework and key concepts: learning materials will be shared during the course.

Service Design methods & tools:
Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing :applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.
Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields

Teaching methods

Introduction to Service Design Process and Methods (21.9.-30.11.2020) is an online course-taking place in the Canvas working space. It begins by presenting the theoretical framework and key concepts and continues by introducing a service design process model (Double Diamond) as well as related methods and tools. Students manage the learning process independently through individual tasks and reflective assignments with peers. The course does not include any project work.

Evaluation methods and criteria

Assessment criteria of the individual tasks and their value regarding the final grade will be published as an integral part of the course material.

Individual assignments, Quiz and reflective tasks with peers on Canvas, scale 1-5.

Language of instruction

English

Timing

21.09.2020 - 30.11.2020

Enrollment period

18.05.2020 - 31.08.2020
Number of ECTS credits allocated
- 5 credits
Group(s)
- CYJ20SJ
Seats

80 - 140

Teacher(s)

Auli Guilland, Päivi Harmoinen

Further information for students

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) “In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit” (Decision by the vice president, education 7/2019).

Unit

Korkeakouluyksikkö D /YAMK

Programme(s)

Complementary competence, master’s studies in English (CYJ2), Generic studies

Campus

Laurea Virtual Campus

RDI portion

3 credits

Virtual portion

5 credits

Evaluation scale

H-5

Alternative completion methods

no alternatives

Important dates

Working online during 21.9. - 30.11.2020
Course includes various tasks to be taken individually as well as reflection with peers. Some of the tasks may be tied to predefined schedule.

Tasks include tests which will be taken at the student's own pace and need to be passed.

Students workload

The course is 5 ects which equals approximately 135 h of studying.
Work is mainly done individually.

Content and scheduling

The course begins with the presentation of the theoretical framework and key concepts and is followed by the presentation of the design process, methods, and tools. The aim is to create an understanding of the possibilities and limitations of service design and encourage the student to reflect on the basis of the theoretical framework the use, usability, and outcomes of the various elements.

The contents of the course are organized in various folders which are available simultaneously. Learning is facilitated with the help of various tools and games such as memory cards, text filling tasks, quizzes which also enable evaluation of the learning outcomes.

Evaluation criteria

Satisfactory

EVALUATION CRITERIA OF A STUDY UNIT IN MASTER STUDIES

Knowledge base:
To gather, process, produce and evaluate information widely. To use concepts of the area of expertise systematically.
Problem solving:
To solve problems in research, development and/or innovation activities.
Development:
To recognise and analyse focuses of development making use of the knowledge base.
Communication:
To communicate clearly both orally and in writing.

Good

EVALUATION CRITERIA OF A STUDY UNIT IN MASTER STUDIES

Knowledge base:
To gather, process, produce and evaluate information critically and widely making use of both national and international scientific sources.
To use concepts of the area of expertise fairly.
Problem solving:
To solve problems in research, development and/or innovation activities by applying and combining information from different fields.
Development:
To create target-oriented, justified development plans considering the community.
Communication:
To communicate in a competent, clear and consistent manner both orally and in writing.

Excellent

EVALUATION CRITERIA OF A STUDY UNIT IN MASTER STUDIES

Knowledge base:
To create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic fashion.
Problem solving:
To solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created as well as to apply and combine information from different fields.
Development:
To develop the activities of the competence area in a target-oriented and communal fashion.
Communication:
To communicate convincingly both orally and in writing to audiences within and exterior to the field.
Leadership Skills for a Changing World (not translated) HY00BO41-3004 01.01.2021-31.07.2021 5 credits (CYJ21KJ) +-
Mode of delivery

Face-to-face

Language of instruction

English

Timing

01.01.2021 - 31.07.2021

Enrollment period

23.11.2020 - 29.11.2020
Number of ECTS credits allocated
- 5 credits
Group(s)
- CYJ21KJ
Teacher(s)

Maria Ekström

Unit

Korkeakouluyksikkö D /YAMK

Programme(s)

Complementary competence, master’s studies in English (CYJ2), Generic studies

Evaluation scale

Approved/Failed
Management Accounting and Control in Service A9305-3004 01.01.2021-31.07.2021 5 credits (CYJ21KJ) +-
Learning outcomes of the course

The student is able to
- explain the importance of cost accounting and budgeting for decision making
- use key performance indicators in the service development context
- analyse customer profitability
- develop value-based pricing

Mode of delivery

Face-to-face

Language of instruction

English

Timing

01.01.2021 - 31.07.2021

Enrollment period

23.11.2020 - 29.11.2020
Number of ECTS credits allocated
- 5 credits
Group(s)
- CYJ21KJ
Seats

20 - 40

Teacher(s)

Kaija Koivusalo

Unit

Korkeakouluyksikkö D /YAMK

Programme(s)

Complementary competence, master’s studies in English (CYJ2), Generic studies

Campus

Laurea Virtual Campus

Evaluation scale

Approved/Failed
Pricing in Service Business A9388-3004 01.05.2021-31.08.2021 5 credits (CYJ21KJ) +-
Learning outcomes of the course

The student is able to
- adapt to the current change from cost focus to customer value orientation
- explain the theory and research concerning pricing of services
- price new services using traditional pricing methods
- apply innovative pricing methods and tools in practice

Mode of delivery

Distance learning

Language of instruction

English

Timing

01.05.2021 - 31.08.2021

Enrollment period

05.04.2021 - 11.04.2021
Number of ECTS credits allocated
- 5 credits
Group(s)
- CYJ21KJ
Seats

20 - 40

Teacher(s)

Kaija Koivusalo

Unit

Korkeakouluyksikkö D /YAMK

Programme(s)

Complementary competence, master’s studies in English (CYJ2), Generic studies

Campus

Laurea Virtual Campus

Virtual portion

5 credits

Evaluation scale

Approved/Failed
Service Design in Digital Context A9310-3002 01.08.2020-31.12.2020 5 credits (CYJ20SJ) +-
Learning outcomes of the course

The student is able to
- discuss how to create digital service and basics of interaction design
- use service design skills in designing digital service
- analyse clients digital strategy in the service design perspective
- work with co-workers and clients in co-creative digital service projects
- manage digital service design projects

Mode of delivery

20% Face-to-face, 80% Distance learning

Learning materials and recommended literature

The literature list will be provided later.

Teaching methods

In this study unit students learn basics of digital service design related topics: user-experience design (UX Design), interaction design (IXD), user-interface design (UI Design) and digital prototyping. Students form small design teams (3-4 persons) to work with a real client whose service is / will be strongly delivered in digital channels. Students present their work and digital service prototypes as a pitch talk in final seminar.
The client will be announced in the first contact session and final seminar.

NOTE: As students collaborate closely together, student must be present and participate each contact session to complete this study unit successfully.

Evaluation methods and criteria

The study unit is evaluated based on teamwork and individual learning diary. The team work consists 40% and individual learning diary 60% of the final grade.

The team work is formulased from visual report of the process, which includes the final service concept. The visual report should include the service design process, business model, value propotition, prototype, usertesting report and future development ideas. The visual report is evaluated based on general evaluation criteria.

The Learning diary should reflect the learning objectives of the study unit.

Language of instruction

English

Timing

01.08.2020 - 31.12.2020

Enrollment period

18.05.2020 - 09.08.2020
Number of ECTS credits allocated
- 5 credits
Group(s)
- CYJ20SJ
Seats

25 - 31

Teacher(s)

Päivi Tossavainen, Antti Kytö

Further information for students

This course is for the master degree students only.
As students deepen their service design skills into digital context, the following completed study units are prerequisites into this study unit :
- Design Thinking A9299
AND:
- Service Design Process and Methods A9303
OR:
- Methods of Service Design A9408

Unit

Korkeakouluyksikkö D /YAMK

Programme(s)

Complementary competence, master’s studies in English (CYJ2), Generic studies

Campus

Laurea Leppävaara

RDI portion

5 credits

Virtual portion

4 credits

Evaluation scale

H-5

Alternative completion methods

This study unit is once a year available, and there is no optional way to complete the study unit.

Co-operation with working life and/or RDI

Students work with a client to solve client's challenges in digital service context.

Important dates

See above

Internationality

International student group

Students workload

5 ects credits = 135 hours (1 credit = 27 hours of work)
Group work and independent work - notice the timeline

Evaluation criteria

Good

Knowledge base:
To gather, process, produce and evaluate information critically and widely making use of both national and international scientific
sources.
To use concepts of the area of expertise fairly.
Problem solving:
To solve problems in research, development and/or innovation activities by applying and combining information from different fields.
Development:
To create target-oriented, justified development plans considering the community.
Communication:
To communicate in a competent, clear and consistent manner both orally and in writing.

Excellent

Knowledge base:
To create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic
fashion.
Problem solving:
To solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created
as well as to apply and combine information from different fields.
Development:
To develop the activities of the competence area in a target-oriented and communal fashion.
Communication:
To communicate convincingly both orally and in writing to audiences within and exterior to the field.
Service Marketing and Selling A9306-3004 01.01.2021-31.07.2021 5 credits (CYJ21KJ) +-
Learning outcomes of the course

The student is able to
- explain the evolution of services marketing thought
- identify the strategic approach in service marketing
- establish, maintain and develop customer relationships
- conceptualize and sell services

Mode of delivery

Face-to-face

Language of instruction

English

Timing

01.01.2021 - 31.07.2021

Enrollment period

23.11.2020 - 29.11.2020
Number of ECTS credits allocated
- 5 credits
Group(s)
- CYJ21KJ
Seats

20 - 40

Teacher(s)

Apramey Dube

Unit

Korkeakouluyksikkö D /YAMK

Programme(s)

Complementary competence, master’s studies in English (CYJ2), Generic studies

Campus

Laurea Leppävaara

Evaluation scale

Approved/Failed
Strategy HY00BN41-3003 01.01.2021-31.07.2021 5 credits (CYJ21KJ) +-
Mode of delivery

Distance learning

Language of instruction

English

Timing

01.01.2021 - 31.07.2021

Enrollment period

23.11.2020 - 29.11.2020
Number of ECTS credits allocated
- 5 credits
Group(s)
- CYJ21KJ
Teacher(s)

Ville Saarikoski

Unit

Korkeakouluyksikkö D /YAMK

Programme(s)

Complementary competence, master’s studies in English (CYJ2), Generic studies

Campus

Laurea Virtual Campus

Virtual portion

5 credits

Evaluation scale

Approved/Failed
Tools for Visual Communication in Service Design A9315-3002 01.01.2021-31.07.2021 5 credits (CYJ21KJ) +-
Learning outcomes of the course

The student is able to
- communicate and share service development ideas and objectives by using graphic software
- visualize a service development process or a service concept by using and editing computer graphics (photos, graphic elements and charts)

Mode of delivery

Face-to-face

Language of instruction

English

Timing

01.01.2021 - 31.07.2021

Enrollment period

23.11.2020 - 29.11.2020
Number of ECTS credits allocated
- 5 credits
Group(s)
- CYJ21KJ
Seats

20 - 40

Teacher(s)

Tarja Chydenius

Unit

Korkeakouluyksikkö D /YAMK

Programme(s)

Complementary competence, master’s studies in English (CYJ2), Generic studies

Campus

Laurea Leppävaara

Evaluation scale

Approved/Failed
Visual Research Methods in Design A9390-3002 01.01.2021-31.07.2021 5 credits (CYJ21KJ) +-
Learning outcomes of the course

The student is able to
- understand the relationship between design and visual methods
- discover new ways of using visuals within the design process
- use different visual materials in multiple ways
- analyse visual material and gain understanding of the societal meaning of visuals
- critically reflect on limitations of visual material

Mode of delivery

Distance learning

Language of instruction

English

Timing

01.01.2021 - 31.07.2021

Enrollment period

23.11.2020 - 29.11.2020
Number of ECTS credits allocated
- 5 credits
Group(s)
- CYJ21KJ
Seats

20 - 40

Teacher(s)

Tarja Chydenius, Anna Salmi

Unit

Korkeakouluyksikkö D /YAMK

Programme(s)

Complementary competence, master’s studies in English (CYJ2), Generic studies

Campus

Laurea Virtual Campus

Virtual portion

5 credits

Evaluation scale

Approved/Failed

Academic year 2021 - 2022

There is no implementations attached to this degree programme.