Academic year 2019 - 2020

•   Behavioral Decision-Making Perspective in Business and Public Policy A9534-3002 01.05.2020-31.08.2020  5 credits  (CYJ20KJ) +-
  Learning outcomes of the course

  The student is able to
  - understand the role of heuristics and biases in everyday decision making
  - explore the fields of behavioral economics and behavioral decision making
  - identify and apply psychological factors in business and public policy applications
  - evaluate development plans from behavioral perspective
  - analyze ethical aspects of behavioral interventions and nudges

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  Mode of delivery

  Face-to-face

  Language of instruction

  Finnish

  Timing

  01.05.2020 - 31.08.2020

  Enrollment date

  30.03.2020 - 05.04.2020

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • CYJ20KJ

  Teacher(s)

  Kaisa Hytönen

  Unit, in charge

  Laurea Yhteinen (not translated)

  Programme(s)

  CYJ2 Complementary competence (master’s studies in English), Generic studies

  Evaluation scale

  Approved/Failed

•   Cross-Cultural Issues in Service Development A9308-3002 01.05.2020-31.08.2020  5 credits  (CYJ20KJ) +-
  Learning outcomes of the course

  The student is able to
  - identify and deeply understand cross-cultural issues related to service development
  - manage multicultural teams and projects
  - support and develop frontline personnel's intercultural communication competences
  - involve diverse customers in the service design processes

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  Mode of delivery

  Face-to-face

  Language of instruction

  Finnish

  Timing

  01.05.2020 - 31.08.2020

  Enrollment date

  30.03.2020 - 05.04.2020

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • CYJ20KJ

  Teacher(s)

  Tarja Chydenius

  Unit, in charge

  Korkeakouluyksikkö D /YAMK

  Programme(s)

  CYJ2 Complementary competence (master’s studies in English), Generic studies

  Unit location

  Laurea common

  Evaluation scale

  Approved/Failed

•   Entrepreneurship in Service A9313-3002 01.01.2020-31.07.2020  5 credits  (CYJ20KJ) +-
  Learning outcomes of the course

  The student is able to
  - develop their own business idea
  - develop entrepreneurial spirit

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  Mode of delivery

  Face-to-face

  Language of instruction

  Finnish

  Timing

  01.01.2020 - 31.07.2020

  Enrollment date

  25.11.2019 - 01.12.2019

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • CYJ20KJ

  Teacher(s)

  Anne Martola

  Unit, in charge

  Laurea Yhteinen (not translated)

  Programme(s)

  CYJ2 Complementary competence (master’s studies in English), Generic studies

  Evaluation scale

  Approved/Failed

•   Epidemiology and Biostatistics V1562-3002 01.01.2020-31.07.2020  5 credits  (CYJ20KJ) +-
  Learning outcomes of the course

  The student is able to
  - analyse the pathogenesis of infectious diseases
  - analyse and implement infection surveillance data in infection prevention
  - implement epidemiological tools in infection prevention and outbreak management

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  Mode of delivery

  Face-to-face

  Language of instruction

  English

  Timing

  01.01.2020 - 31.07.2020

  Enrollment date

  25.11.2019 - 01.12.2019

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • CYJ20KJ

  Teacher(s)

  Teija-Kaisa Aholaakko

  Unit, in charge

  Laurea Yhteinen (not translated)

  Programme(s)

  CYJ2 Complementary competence (master’s studies in English), Generic studies

  Unit location

  Laurea Tikkurila

  Evaluation scale

  Approved/Failed

•   Health Care Evaluation and Infection Prevention Interventions V1563-3002 01.01.2020-31.07.2020  5 credits  (CYJ20KJ) +-
  Learning outcomes of the course

  The student is able to
  - analyse concepts, principles and policies of health care evaluation
  - implement evidence-based infection prevention measures in health care
  - development efficient, cost-effective and effective infection prevention interventions

  ---

  Mode of delivery

  Face-to-face

  Language of instruction

  English

  Timing

  01.01.2020 - 31.07.2020

  Enrollment date

  25.11.2019 - 01.12.2019

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • CYJ20KJ

  Teacher(s)

  Teija-Kaisa Aholaakko

  Unit, in charge

  Laurea Yhteinen (not translated)

  Programme(s)

  CYJ2 Complementary competence (master’s studies in English), Generic studies

  Unit location

  Laurea Tikkurila

  Evaluation scale

  Approved/Failed

•   Introduction to Service Design Process and Methods Online HY00BO33-3001 01.01.2020-31.07.2020  5 credits  (CYJ20KJ) +-
  Mode of delivery

  Face-to-face

  Language of instruction

  English

  Timing

  01.01.2020 - 31.07.2020

  Enrollment date

  25.11.2019 - 01.12.2019

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • CYJ20KJ

  Teacher(s)

  Päivi Pöyry-Lassila, Päivi Harmoinen

  Unit, in charge

  Korkeakouluyksikkö D /YAMK

  Programme(s)

  CYJ2 Complementary competence (master’s studies in English), Generic studies

  Unit location

  Laurea common

  Evaluation scale

  Approved/Failed

•   Management Accounting and Control in Service A9305-3003 01.01.2020-31.07.2020  5 credits  (CYJ20KJ) +-
  Learning outcomes of the course

  The student is able to
  - explain the importance of cost accounting and budgeting for decision making
  - use key performance indicators in the service development context
  - analyse customer profitability
  - develop value-based pricing

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  Name of lecturer(s)

  Kaija Koivusalo

  Mode of delivery

  Face-to-face

  Language of instruction

  English

  Timing

  01.01.2020 - 31.07.2020

  Enrollment date

  25.11.2019 - 01.12.2019

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • CYJ20KJ

  Seats

  20 - 30

  Teacher(s)

  Kaija Koivusalo

  Unit, in charge

  Korkeakouluyksikkö D /YAMK

  Programme(s)

  CYJ2 Complementary competence (master’s studies in English), Generic studies

  Unit location

  Laurea Leppävaara

  Evaluation scale

  Approved/Failed

•   Pricing in Service Business A9388-3003 01.05.2020-31.08.2020  5 credits  (CYJ20KJ) +-
  Learning outcomes of the course

  The student is able to
  - adapt to the current change from cost focus to customer value orientation
  - explain the theory and research concerning pricing of services
  - price new services using traditional pricing methods
  - apply innovative pricing methods and tools in practice

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  Mode of delivery

  Face-to-face

  Language of instruction

  Finnish

  Timing

  01.05.2020 - 31.08.2020

  Enrollment date

  30.03.2020 - 05.04.2020

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • CYJ20KJ

  Teacher(s)

  Otto Mäkelä, Virtuaali Tarvainen

  Unit, in charge

  Laurea Yhteinen (not translated)

  Programme(s)

  CYJ2 Complementary competence (master’s studies in English), Generic studies

  Unit location

  Laurea common

  Evaluation scale

  Approved/Failed

•   Service Marketing and Selling A9306-3003 01.01.2020-31.07.2020  5 credits  (CYJ20KJ) +-
  Learning outcomes of the course

  The student is able to
  - explain the evolution of services marketing thought
  - identify the strategic approach in service marketing
  - establish, maintain and develop customer relationships
  - conceptualize and sell services

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  Mode of delivery

  Face-to-face

  Language of instruction

  English

  Timing

  01.01.2020 - 31.07.2020

  Enrollment date

  25.11.2019 - 01.12.2019

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • CYJ20KJ

  Teacher(s)

  Apramey Dube

  Unit, in charge

  Laurea Yhteinen (not translated)

  Programme(s)

  CYJ2 Complementary competence (master’s studies in English), Generic studies

  Unit location

  Laurea Leppävaara

  Evaluation scale

  Approved/Failed

•   Social Innovation and Social Responsibility A9311-3003 01.01.2020-31.07.2020  5 credits  (CYJ20KJ) +-
  Learning outcomes of the course

  The student is able to
  - explain the concept of social responsibility and social innovation
  - learn to recognize opportunities to solve societal problems with innovations and understand their impact
  - apply different tools to design sustainable innovations together with the (future) beneficiaries

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  Mode of delivery

  Face-to-face

  Language of instruction

  English

  Timing

  01.01.2020 - 31.07.2020

  Enrollment date

  25.11.2019 - 01.12.2019

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • CYJ20KJ

  Teacher(s)

  Melanie Wendland, Virtuaali Tarvainen

  Unit, in charge

  Laurea Yhteinen (not translated)

  Programme(s)

  CYJ2 Complementary competence (master’s studies in English), Generic studies

  Unit location

  Laurea Leppävaara

  Evaluation scale

  Approved/Failed

•   Strategy HY00BN41-3001 01.01.2020-31.07.2020  5 credits  (CYJ20KJ) +-
  Mode of delivery

  Face-to-face

  Language of instruction

  English

  Timing

  01.01.2020 - 31.07.2020

  Enrollment date

  25.11.2019 - 01.12.2019

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • CYJ20KJ

  Teacher(s)

  Ville Saarikoski

  Unit, in charge

  Laurea Yhteinen (not translated)

  Programme(s)

  CYJ2 Complementary competence (master’s studies in English), Generic studies

  Unit location

  Laurea common

  Evaluation scale

  Approved/Failed

•   Tools for Visual Communication in Service Design A9315-3001 02.03.2020-12.06.2020  5 credits  (CYJ20KJ) +-
  Learning outcomes of the course

  The student is able to
  - communicate and share service development ideas and objectives by using graphic software
  - visualize a service development process or a service concept by using and editing computer graphics (photos, graphic elements and charts)

  ---

  Mode of delivery

  Face-to-face

  Recommended or required reading

  Stickdorn & al. 2018. This is Service Design Doing.
  Further sources listed in the Optima workspace.

  Planned learning activities and teaching methods

  Blended learning with four campus sessions.
  CONTENT
  • Theory of visual design basics
  • Basics of image editing
  • Free drawing basics
  • Advanced use of presentation tools
  • Creating basic service design tools such as journey maps, persona cards, blueprints, stakeholder maps, prototypes

  Assessment methods and criteria

  Assessment and feedback by the learning facilitators and peer assessment.
  See criteria below.
  All assignments need to be handed in.
  Possible absences need to be compensated.

  Language of instruction

  English

  Timing

  02.03.2020 - 12.06.2020

  Enrollment date

  25.11.2019 - 01.12.2019

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • CYJ20KJ

  Teacher(s)

  Tarja Chydenius

  Further information for students

  Attendance obligatory.
  In case of an absence due to sickness or another important obligation the student is responsible to compensate the absence independently by submitting a short report to the learning facilitator. Details in Optima.

  Unit, in charge

  Korkeakouluyksikkö D /YAMK

  Programme(s)

  CYJ2 Complementary competence (master’s studies in English), Generic studies

  Unit location

  Laurea Leppävaara

  Evaluation scale

  Approved/Failed

  Completion alternatives

  Acknowledgement of prior learning, to be discussed with the responsible learning facilitator.

  Work placement(s)

  Creating material and knowledge for the Erasmus+ funded project "Enhanicing Inclusion and Diversity Management in Higher Education".
  http://www.enhanceidm.eu/

  Exam schedule

  The study unit starts on March 2nd, 2020 with a pretask.
  Campus sessions at 16.30 - 19.30 Laurea Leppävaara:
  Thursday 19.3.
  Friday 20.3.
  Thursday 16.4.
  Thursday 7.5.

  Students use of time and load

  Workload & assessment
  5 ects = approx. 135 student working hours
  All assignments are individual tasks, around 120 h
  Contact sessions: 12 h
  A more detailed workload per assignments is given in the Optima workspace.

  Assessment criteria

  Approved / Failed

  All assignments need to be handed in and pass the follwoing criteria:
  1. The assginment output corresponds to the assignment brief technically and content-wise
  2. The output follows basic design standards (choice of graphics, colors, typography, composition & laypout )
  3. All design choices are well justifyed
  4. The final output is technically of high-quality and manifests at least moderate creativity
  5. The effort reflects the timely input allocated for the assignment.

•   Visual Research Methods in Design A9390-3001 01.01.2020-31.07.2020  5 credits  (CYJ20KJ) +-
  Learning outcomes of the course

  The student is able to
  - understand the relationship between design and visual methods
  - discover new ways of using visuals within the design process
  - use different visual materials in multiple ways
  - analyse visual material and gain understanding of the societal meaning of visuals
  - critically reflect on limitations of visual material

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  Mode of delivery

  Distance learning

  Recommended or required reading

  Recommended literature list will be provided in the beginning of the study unit.

  Planned learning activities and teaching methods

  In this study unit a combination of lectures, individual and group assignments are used. All parts of the study-unit are compulsory. In event of absence from any activity, student has to do compensatory assignment.

  Assessment methods and criteria

  Evaluation methods and criteria will be discussed in the first joint session.

  Language of instruction

  English

  Timing

  01.01.2020 - 31.07.2020

  Enrollment date

  25.11.2019 - 01.12.2019

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • CYJ20KJ

  Seats

  15 - 35

  Teacher(s)

  Auli Guilland

  Further information for students

  This course focuses on collecting and analysing visual data for service design.
  This course is only for the students who make their master's degree.

  Unit, in charge

  Laurea Yhteinen (not translated)

  Programme(s)

  CYJ2 Complementary competence (master’s studies in English), Generic studies

  Unit location

  Laurea common

  Virtual proportion

  5 credits

  Evaluation scale

  Approved/Failed

  Exam schedule

  Virtual study unit with interactivity
  Joint online sessions in Zoom.
  9 January 2020 at 6-7 pm (Finnish time)
  23 January 2020 at 6-7 pm (Finnish time)
  27 February 2020 at 6-7pm (Finnish time)
  12 March 2020 at 6-7 pm (Finnish time)
  2 April 2020 at 6-7 pm (Finnish time)
  16 April 2020 at 6-7 pm (Finnish time)

  International connections

  International student group

  Students use of time and load

  Appr. 135 hours of work (5 ects). One ects = 27 workhours
  Lectures
  Reading
  Assignments

  Assessment criteria

  Satisfactory

  Grade 1 - Student is able
  Knowledge base: To gather, process, produce and evaluate information widely. To use concepts of the area of expertise systematically.
  Problem solving: To solve problems in research, development and/or innovation activities.
  Development: To recognise and analyse focuses of development making use of the knowledge base.
  Communication: To communicate clearly both orally and in writing.

  Good

  Grade 3 - Student is able
  Knowledge base: To gather, process, produce and evaluate information critically and widely making use of both national and international scientific sources. To use concepts of the area of expertise fairly.
  Problem solving: To solve problems in research, development and/or innovation activities by applying and combining information from different fields.
  Development: To create target-oriented, justified development plans considering the community.
  Communication: To communicate in a competent, clear and consistent manner both orally and in writing.

  Excellent

  Grade 5 - Student is able
  Knowledge base: To create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic fashion.
  Problem solving: To solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created as well as to apply and combine information from different fields.
  Development: To develop the activities of the competence area in a target-oriented and communal fashion.
  Communication: To communicate convincingly both orally and in writing to audiences within and exterior to the field.

Academic year 2020 - 2021

•   Analysing Qualitative Data A9389-3002 01.08.2020-31.12.2020  5 credits  (CYJ20SJ) +-
  Learning outcomes of the course

  The student is able to
  - explain the principles of qualitative data analysis
  - explain the stages in the analytical process
  - code and categorize qualitative data
  - outline the different approaches of qualitative data analysis

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  Mode of delivery

  Face-to-face

  Language of instruction

  Finnish

  Timing

  01.08.2020 - 31.12.2020

  Enrollment date

  02.07.2020 - 31.07.2020

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • CYJ20SJ

  Teacher(s)

  Otto Mäkelä

  Unit, in charge

  Laurea Yhteinen (not translated)

  Programme(s)

  CYJ2 Complementary competence (master’s studies in English), Generic studies

  Unit location

  Laurea Leppävaara

  Evaluation scale

  Approved/Failed

•   Capital Investment Analysis A9316-3002 01.08.2020-31.12.2020  5 credits  (CYJ20SJ) +-
  Learning outcomes of the course

  The student is able to
  - identify cash flows associated with capital budgeting decisions
  - recognize the time value of money and the importance of discounting cash flows
  - use NPV, IRR, payback period and accounting rate of return to determine whether or not a project is acceptable
  - interpret how sensitivity analysis can help in decision making

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  Name of lecturer(s)

  Kaija Koivusalo

  Mode of delivery

  Face-to-face

  Language of instruction

  Finnish

  Timing

  01.08.2020 - 31.12.2020

  Enrollment date

  02.07.2020 - 31.07.2020

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • CYJ20SJ

  Teacher(s)

  Kaija Koivusalo

  Unit, in charge

  Korkeakouluyksikkö D /YAMK

  Programme(s)

  CYJ2 Complementary competence (master’s studies in English), Generic studies

  Unit location

  Laurea common

  Evaluation scale

  Approved/Failed

•   Change Leadership and Service Culture A9307-3003 01.08.2020-31.12.2020  5 credits  (CYJ20SJ) +-
  Learning outcomes of the course

  The student is able to
  - support organisations in becoming more service and customer focused
  - adopt a proactive attitude towards change and manage emerging issues
  - lead culture creation
  - support change through personal leadership

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  Mode of delivery

  Face-to-face

  Language of instruction

  Finnish

  Timing

  01.08.2020 - 31.12.2020

  Enrollment date

  02.07.2020 - 31.07.2020

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • CYJ20SJ

  Teacher(s)

  Pekka Matvejeff

  Unit, in charge

  Laurea Yhteinen (not translated)

  Programme(s)

  CYJ2 Complementary competence (master’s studies in English), Generic studies

  Unit location

  Laurea Leppävaara

  Evaluation scale

  Approved/Failed

•   Ethical Leadership and Management Symposium SY00BN44-3002 01.08.2020-31.12.2020  5 credits  (CYJ20SJ) +-
  Learning outcomes of the course

  The student is able:
  • to reflect and develop her/his identity and performance as an ethical leader
  • to manage cross-cultural partnerships and working societies
  • to lead ethically sustainable transitions in multiprofessional contexts
  • to enhance ethical aspects in research and development
  • to promote and guide ethical dialogue in working society

  Course contents

  Content:
  • moral leadership and management
  • diversity management
  • ethics of corporate social responsibility
  • ethical issues in health technology
  • ethical dimensions of research and development

  Further information

  Ethical Leadership and Management -Symposium (5 ECTS = 135 hrs):
  
  Assignment 1 (2 ECTS= 54 hrs) Pre-symposium research table of research articles about ethical leadership and management introduced by responsible teachers in the Optima work space and selected by the students according to their professional interests.
  Assignment 2 (0,3 ECTS = 8 hrs) Participation in Symposium
  Assignment 3 (2,7 ECTS= 73 hrs) Learning diary including pre-symposium research table and reflection of active participation in Symposium lectures and workshops
  Assessment: According to competence based National Qualification Framework (NQF) level 7 (App 3) by 5-level scale (Appendix 3):
  
  Responsible teachers: Teija-Kaisa Aholaakko & Jorma Jokela + visiting lecturers
  
  Timetable:
  
  2019 October 24th 9-16:
  Attending to Ethical Leadership and Management –Symposium
  at Laurea Tikkurila campus: Auditorium B101 (Ratatie 22, 01300 Vantaa)
  
  2019 October 25th 9-16
  Attending to Ethical Leadership and Management –Symposium
  at Laurea Tikkurila campus: Auditorium B101 (Ratatie 22, 01300 Vantaa)
  
  2019 November 11th
  Deadline for learning diary

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  Mode of delivery

  Face-to-face

  Language of instruction

  English

  Timing

  01.08.2020 - 31.12.2020

  Enrollment date

  02.07.2020 - 31.07.2020

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • CYJ20SJ

  Teacher(s)

  Teija-Kaisa Aholaakko, Jorma Jokela

  Unit, in charge

  Laurea Yhteinen (not translated)

  Programme(s)

  CYJ2 Complementary competence (master’s studies in English), Generic studies

  Evaluation scale

  Approved/Failed

•   Facilitation Skills for Service Development A9392-3002 01.08.2020-31.12.2020  5 credits  (CYJ20SJ) +-
  Learning outcomes of the course

  The student is able to
  - explain the principles of facilitation and what is facilitation in different contexts
  - identify the role of a facilitator
  - classify facilitation competences and tools, and to master their business applications
  - develop workshops to be more interactive and productive
  - develop a basic facilitated workshop process with relevant tools and guidelines

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  Mode of delivery

  Face-to-face

  Language of instruction

  Finnish

  Timing

  01.08.2020 - 31.12.2020

  Enrollment date

  02.07.2020 - 31.07.2020

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • CYJ20SJ

  Teacher(s)

  Päivi Pöyry-Lassila, Jani Turku

  Unit, in charge

  Laurea Yhteinen (not translated)

  Programme(s)

  CYJ2 Complementary competence (master’s studies in English), Generic studies

  Evaluation scale

  Approved/Failed

•   Introduction to Service Design Process and Methods Online HY00BO33-3002 01.08.2020-31.12.2020  5 credits  (CYJ20SJ) +-
  Mode of delivery

  Face-to-face

  Language of instruction

  Finnish

  Timing

  01.08.2020 - 31.12.2020

  Enrollment date

  02.07.2020 - 31.07.2020

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • CYJ20SJ

  Teacher(s)

  Päivi Pöyry-Lassila, Päivi Harmoinen

  Unit, in charge

  Korkeakouluyksikkö D /YAMK

  Programme(s)

  CYJ2 Complementary competence (master’s studies in English), Generic studies

  Evaluation scale

  Approved/Failed

•   Service Design in Digital Context A9310-3002 01.08.2020-31.12.2020  5 credits  (CYJ20SJ) +-
  Learning outcomes of the course

  The student is able to
  - discuss how to create digital service and basics of interaction design
  - use service design skills in designing digital service
  - analyse clients digital strategy in the service design perspective
  - work with co-workers and clients in co-creative digital service projects
  - manage digital service design projects

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  Mode of delivery

  Face-to-face

  Language of instruction

  Finnish

  Timing

  01.08.2020 - 31.12.2020

  Enrollment date

  30.03.2020 - 05.04.2020

  Number of ECTS credits allocated

  • 5 credits

  Group(s)

  • CYJ20SJ

  Teacher(s)

  Päivi Tossavainen, Antti Kytö

  Unit, in charge

  Laurea Yhteinen (not translated)

  Programme(s)

  CYJ2 Complementary competence (master’s studies in English), Generic studies

  Unit location

  Laurea common

  Evaluation scale

  Approved/Failed