Please select the curriculum by the start year of studies and track.
Distance learning
Course book: Max H. Bazerman, Don A. Moore, Judgment in Managerial Decision Making, 8th Edition, Wiley.
Other study materials will be published on Canvas. Students are also expected to search, select and apply original research papers on their own.
The course is arranged virtually on Canvas platform. The course includes at least one Zoom meeting.
The study unit will be evaluated on a scale of 1 to 5 / fail.
English
22.05.2020 - 09.08.2020
30.03.2020 - 19.04.2020
Kaisa Hytönen
This study unit is for Master Degree students.
Due to overlapping course content, the degree students in Behavioral Insights in Business Applications (Päätöksenteon ilmiöt johtamisessa, kehittämisessä ja asiakastyössä) and in Leading Transformational Change are not applicable to apply for this course.
Laurea Yhteinen (not translated)
CYJ2 Complementary competence (master’s studies in English), Generic studies
Laurea common
2 credits
5 credits
H-5
In this study unit you will learn the basics of behavioral economics. You will gain understanding on behavioral biases and heuristics that are apparent in human behavior. We will also take knowledge from behavioral economics into action by considering the impact of behavioral phenomena in business and public policy applications.
The study unit consists of orientation phase (May 22 - May 31, 2020) and five content themes
Theme 1: Introduction to heuristics, biases, and nudges
Theme 2: Deeper into behavioral economics
Theme 3: Ethical perspectives of nudging
Theme 4: Taking behavioral insights into action
Theme 5: Behavioral perspective on development plans
The course work on the themes will be scheduled for the period of Jun 1 - Aug 9, 2020 by student teams.
SATISFACTORY,
grade 1
Student is able:
Knowledge base: To gather, process, produce and evaluate information widely. To use concepts of the area of expertise systematically.
Problem solving: To solve problems in research, development and/or innovation activities.
Development: To recognise and analyse focuses of development making use of the knowledge base.
Communication: To communicate clearly both orally and in writing.
GOOD
grade 3
Student is able:
Knowledge base: To gather, process, produce and evaluate information critically and widely making use of both national and international scientific sources. To use concepts of the area of expertise fairly.
Problem solving: To solve problems in research, development and/or innovation activities by applying and combining information from different fields.
Development: To create target-oriented, justified development plans considering the community.
Communication: To communicate in a competent, clear and consistent manner both orally and in writing.
EXCELLENT
grade 5
Student is able:
Knowledge base: To create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic fashion.
Problem solving: To solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created as well as to apply and combine information from different fields.
Development: To develop the activities of the competence area in a target-oriented and communal fashion.
Communication: To communicate convincingly both orally and in writing to audiences within and exterior to the field.
Distance learning
A list of recommended reading will be published in Optima.
This is a virtual study unit starting in May and ending by August 31, 2020. There will be scheduled assignments during the summer, with a four weeks break in July. Online team work included.
Evaluation by the instructor and by peer evaluation.
Assignments 1, 4, 6 are graded pass/fail.
Assignments 2,3,5,7 are graded with the scale 0 - 5.
Ass. 2: 20 %
Ass. 3: 20 %
Ass. 5: 25 %
Ass. 7: 35 % of the final grade.
All assignments need to be returned in order to pass the course.
A team/pair grade is the same for all team/pair members.
English
01.05.2020 - 31.08.2020
30.03.2020 - 19.04.2020
0 - 24
Tarja Chydenius
This study unit is for Master Degree students only.
Guidance will take place in Optima learning environment.
Korkeakouluyksikkö D /YAMK
CYJ2 Complementary competence (master’s studies in English), Generic studies
Laurea common
3 credits
5 credits
H-5
A student may propose an independent approach to compensate the study unit. The assignment(s) need to lead to similar learning objectives as on this study unit and equal 5 ects.
Research-based service development assignment for an external partner.
Assignments due on:
May 5, 13, 20, 24, 26
June 4, 11, 25
August 6,10,13, 27
There will be a summer break in July. However, many of the August assignments and the project can be done independently and handed in earlier.
Team work with a student group from Upper Austria University of Applied Sciences (during May-June).
In average 135 work hours.
75 % individual work
25 % team work
Basics of cultural studies
Intercultural communication
Multicultural teams, cultural frameworks
Culture's role in services
Cultural competence in service development
Service research and development task
All assignments need to be completed in order to earn a grade from the study unit.
In case of sickness or other difficulties following the deadlines please consult the instructor.
Satisfactory (1-2)
The student is able to
- carry out international communication at work and in developing operations.
- manage customer-oriented operations in a multicultural environment.
- apply professional concepts.
- integrate some theoretical and practical learnings in the project work.
- participate during the whole course.
- displays understanding of the subject area, arguments for statements and opinions and uses at least a few sources.
- returns all assignments on time.
Good (3-4)
The student is able to
- take into account effects and opportunities of internationalisation of the service field.
- manage and develop customer-oriented operations in a multicultural environment.
- apply professional concepts systematically.
- integrate well the theoretical and practical learnings in the project work.
- be active and give input during the whole course.
- display overall understanding and deepening in the subject area, arguments for all statements and opinions and uses sources widely.
- conduct the assignments carefully and pay attention to details.
Excellent (5)
The student is able to
- anticipate the effects and opportunities of internationalisation of the service field.
- manage and reform customer-oriented operations in a multicultural environment.
- apply professional concepts expertly.
- integrate systematically the theoretical and practical learnings in the project work.
- give proactive and innovative input during the whole course.
- display thorough knowledge and deepening in the subject area, arguments soundly for all statements and opinions and uses sources skillfully.
- conduct the assignments meticulously and pay attention to all details.
Face-to-face
CONTACT THE INSTRUCTOR DIRECTLY: anne.martola@laurea.fi
Finnish
01.01.2020 - 31.07.2020
25.11.2019 - 01.12.2019
Anne Martola
Laurea Yhteinen (not translated)
CYJ2 Complementary competence (master’s studies in English), Generic studies
Approved/Failed
20% Face-to-face, 80% Distance learning
Online material
https://www.bmj.com/about-bmj/resources-readers/publications/epidemiology-uninitiated
https://www.bmj.com/about-bmj/resources-readers/publications/statistics-square-one
https://www.nice.org.uk/process/pmg6/resources/the-guidelines-manual-appendicesbi-2549703709/chapter/appendix-e-methodology-checklist-casecontrol-studies
https://www.nice.org.uk/process/pmg6/resources/the-guidelines-manual-appendices-bi-2549703709/chapter/appendix-d-methodology-checklist-cohort-studies
McDonald J.H. 2016 Handbook of biological statistics. Available at: http://www.biostathandbook.com/HandbookBioStatThird.pdf
Methods: Lectures, e-tivities, workshops.
Compulsory presence at lecture and workshops.
Competence and criteria based evaluation of knowledge base, problem solving, development and communication. at EQF7-level.
English
01.01.2020 - 31.07.2020
25.11.2019 - 01.12.2019
0 - 30
Teija-Kaisa Aholaakko
Laurea Yhteinen (not translated)
CYJ2 Complementary competence (master’s studies in English), Generic studies
Laurea Tikkurila
4 credits
H-5
None.
Microbiologist, PhD student Sadia Zaar from University of Helsinki is participating into the teaching team.
Assignments:
1 e-tivity: Basics of Epidemiology. By 31st Jan 2020
2 e-tivity: Basics of Biostatistics. By 31st Jan 2020
3-etivity: Global Health statistic concepts and parameters. By 31st Jan 2020
4 e-tivity: Research table of epidemiological studies. By 15th Feb 2020
5 e-tivity: Quality of epidemiological studies. 15th Feb 2020
6 e-tivity: Basics of Outbreak. 28th Feb 2020.
7 e-tivity: Critical analysis of outbreak. 28th Feb 2020.
8 e-tivity: Syndromic surveillance in migrant centers. 4th May 2020.
WHO and ECDC recommendations and materials implemented.
Compulsory presence at lecture and workshops.
Lectures workshops 12 hours.
Individual and pair work by completing e-tivities123 hours.
The student is able:
x to analyse the pathogenesis of infectious diseases
x to analyse and implement infection surveillance data in infection prevention
x to implement epidemiological tools in infection prevention and outbreak management
Content:
• introduction on health care statistics and their application in clinical practice and public health
• basics on epidemiology and biostatistics and their application in clinical practice and public health
• epidemiological and intervention study process
• outbreak management
The student is not able to fulfil the satisfactory assessment criteria.
To gather, process, produce and evaluate information about epidemiology and biostatistics in health care widely.
To use concepts of the area of expertise systematically.
To solve problems in epidemiology in health care development and/or innovation activities.
To recognize and analyze focuses of epidemiology in health care development making use of the knowledge base.
To communicate about epidemiology and biostatistics in health care clearly both orally and in writing.
To gather, process, produce and evaluate information about epidemiology and biostatistics in health care critically and widely making use of both national and international scientific sources.
To use concepts of the area of expertise fairly.
To solve problems in epidemiology in health care development and/or innovation activities by applying and combining information from different fields.
To create target-oriented, justified development plans for epidemiology in health care considering the community.
To communicate about epidemiology and biostatistics in health care in a competent, clear and consistent manner both orally and in writing.
To create a consistent knowledge base for epidemiology and biostatistics in health care context making use of both national and international scientific sources in a critical analytic fashion.
To solve demanding problems in development and/or innovation activities in epidemiology in health care where new knowledge and competence is created as well as to apply and combine information from different fields.
To develop the activities of the epidemiology in health care competence area in a target-oriented and communal fashion.
To communicate about epidemiology and biostatistics in health care convincingly both orally and in writing to audiences within and exterior to the field.
80% Face-to-face, 20% Distance learning
Relevant literature:
Centers for Disease Control and Prevention. 1999. Framework for Program Evaluation in Public Health. MMWR 1999;48(No. RR-11). https://www.cdc.gov/Mmwr/PDF/rr/rr4811.pdf Accessed 7th Nov 2019.
Donaldson, S.I., Azzam, T. & Conner, R. F. (Eds.) 2013. Emerging Practices in International Development Evaluation. Information Age Publication. Charlotte, NC.
Donaldson, S.I. 2007. Program Theory-driven Evaluation Science. Strategies and Applications. Psychology Press. London.
Heijmans M, Uiters E, Rose T, Hofstede J, Devillé W, van der Heide I, Boshuisen H & Rademakers J. 2015. Study on sound evidence for a better understanding of health literacy in the European Union. RfS Chafea/2014/health/01 - Contract nº 20146201. EU Directorate-General for Health and Consumers Health programme. http://ec.europa.eu/health/health_policies/docs/2015_health_literacy_en.pdf
Patton, MQ. 2011. Developmental Evaluation. Applying Complexity Concepts to Enhance Innovation and Use. The Guilford Press. New York. London.
Sorenson C, Drummond M & Kanavos P. Ensuring value for money in health care - The role of health technology assessment in the European Union. European Observatory on Health Systems and Policies. Observatory Studies Series No 11. http://www.euro.who.int/__data/assets/pdf_file/0011/98291/E91271.pdf
WHO Handbook for Guideline Development 2nd edition http://www.who.int/kms/handbook_2nd_ed.pdf?ua=1
WHO 2006. Quality of Care: A process for Making Strategic Choices in Health Systems. Accessed 16 Nov 2016. http://www.who.int/management/quality/assurance/QualityCare_B.Def.pdf
Methods: Lectures, reading circle and workshops.
Assignment: Guidelines for sustainable use of health technology in infection prevention. A report of maximum 3000 words including compact evidence based recommendations. Deadline 15th May 2018, dead line for reviewed assignments 15th June 2020.
Competence and criteria based evaluation of knowledge base, problem solving, development and communication. at EQF7-level.
English
01.01.2020 - 31.07.2020
25.11.2019 - 01.12.2019
0 - 33
Teija-Kaisa Aholaakko
Laurea Yhteinen (not translated)
CYJ2 Complementary competence (master’s studies in English), Generic studies
Laurea Tikkurila
1 credits
H-5
None.
According to LbD-pedagogy the students may implement the assignments into the thesis process.
Assignment: Guidelines for sustainable use of health technology in infection prevention. A report of maximum 3000 words including compact evidence based recommendations. Deadline 15th May 2018, dead line for reviewed assignments 15th June 2020.
The students may complete the studies in international development and research projects according to theis personal study plans.
Global modelels, policies and materials implemented.
Compulsory presence at lecture and workshops.
Reading circle assignment 15 hours.
Contact learning hours 20.
Individual heath technology assignment report 100 hours.
Timetable: V1563 Health Care Evaluation and Infection Prevention Interventions
2020 March 5th 9 -16 Introduction of the study unit. (8)
Health care evaluation models and policies.
Students’ reading circle presentations.
2020 April 25th 9-16 Implementation research
Health Technology assessment
Patient preferences and quality of life in health care settings
Ethical issues in health care evaluation
WHO guideline mode (16)
2020 May 14th 12.30 -16 Sustainable use of health technology in infection prevention-guideline introductions. (20)
The student is not able to meet the evaluation criteria at EQF 7-level.
The student is able
To gather, process, produce and evaluate information about health care evaluation and infection prevention interventions widely.
To use concepts of the area of expertise systematically.
To solve problems in health care evaluation and infection prevention interventions development and/or innovation activities.
To recognize and analyze foci of health care evaluation and infection prevention interventions development making use of the knowledge base.
To communicate about health care evaluation and infection prevention interventions in health care clearly both orally and in writing.
The student is able
To gather, process, produce and evaluate information about health care evaluation and infection prevention interventions critically and widely making use of both national and international scientific sources.
To use concepts of the area of expertise fairly.
To solve problems in health care evaluation and infection prevention intervention development and/or innovation activities by applying and combining information from different fields.
To create target-oriented, justified development plans for health care evaluation and infection prevention interventions considering the community.
To communicate about health care evaluation and infection prevention interventions in health care in a competent, clear and consistent manner both orally and in writing.
The student is able
To create a consistent knowledge base for health care evaluation and infection prevention interventions making use of both national and international scientific sources in a critical analytic fashion.
To solve demanding problems in development and/or innovation activities in health care evaluation and infection prevention interventions where new knowledge and competence is created as well as to apply and combine information from different fields.
To develop the activities of the health care evaluation and infection prevention interventions competence area in a target-oriented and communal fashion.
To communicate about health care evaluation and infection prevention interventions in health care convincingly both orally and in writing to audiences within and exterior to the field.
Kaija Koivusalo
Distance learning
This is on online study unit.
English
15.05.2020 - 31.08.2020
30.03.2020 - 19.04.2020
20 - 40
Kaija Koivusalo
This study unit is only for master's degree students
Korkeakouluyksikkö D /YAMK
CYJ2 Complementary competence (master’s studies in English), Generic studies
Laurea Leppävaara
1 credits
5 credits
H-5
Distance learning
This is online study unit. There are not contact days at the Laurea campus.
English
01.05.2020 - 31.08.2020
30.03.2020 - 19.04.2020
31 - 35
Seppo Luode, Otto Mäkelä
This study unit is for Master level students (YAMK) only. Bachelor level students can not enroll to this course.
Laurea Yhteinen (not translated)
CYJ2 Complementary competence (master’s studies in English), Generic studies
Laurea common
5 credits
Approved/Failed
80% Face-to-face, 20% Distance learning
The course book is Services Marketing: Integrating Customer Focus Across the Firm by Wilson, Zeithaml, Bither and Gremler, Third European Edition (2016). In addition, there will be a selection of articles to read.
In this study unit a combination of lectures, in-class group-work, assignments and project work are used. All parts of the study-unit are compulsory. In event of absence from any activity, student has to do compensatory assignment.
Pre-assignment
Two assignments between the time in class sessions (1-2 pages each)
Final project work (8-10 pages)
Evaluation methods and criteria will be discussed in the first contact session.
English
01.01.2020 - 31.07.2020
25.11.2019 - 01.12.2019
20 - 35
Virpi Kaartti, Apramey Dube
Never have services played a larger role in business than they do today. In order to grow and attain higher profits, companies and managers require exceptional knowledge and understanding of service marketing. This course focuses on the unique challenges involved in service marketing, selling and managing a service business. The key topics covered are evolution of service marketing, relationship marketing, service quality, internal marketing, service branding and service selling. In addition to service marketing concepts, students will analyze cases of successful service-led businesses in a wide variety of consumer and B2B industries. The key learning goal is to gain a critical understanding of key issues and learn to apply relevant concepts and models to service marketing and selling challenges
The instructor of the course is Apramey Dube, email apramey.dube@hanken.fi
This course is only for the students who make their master's degree.
Laurea Yhteinen (not translated)
CYJ2 Complementary competence (master’s studies in English), Generic studies
Laurea Leppävaara
3 credits
1 credits
H-5
International student group
5 ects credits = 135 hours (1 credit = 27 hours of work)
Grade 1 - Student is able
Knowledge base: To gather, process, produce and evaluate information widely. To use concepts of the area of expertise systematically.
Problem solving: To solve problems in research, development and/or innovation activities.
Development: To recognise and analyse focuses of development making use of the knowledge base.
Communication: To communicate clearly both orally and in writing.
Grade 3 - Student is able
Knowledge base: To gather, process, produce and evaluate information critically and widely making use of both national and international scientific sources. To use concepts of the area of expertise fairly.
Problem solving: To solve problems in research, development and/or innovation activities by applying and combining information from different fields.
Development: To create target-oriented, justified development plans considering the community.
Communication: To communicate in a competent, clear and consistent manner both orally and in writing.
Grade 5 - Student is able
Knowledge base: To create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic fashion.
Problem solving: To solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created as well as to apply and combine information from different fields.
Development: To develop the activities of the competence area in a target-oriented and communal fashion.
Communication: To communicate convincingly both orally and in writing to audiences within and exterior to the field.
Grade 1-5
80% Face-to-face, 20% Distance learning
Literature list will be provided later.
Lectures, group work, individual work
Evaluation methods and criteria will be discussed in the first contact session.
English
01.01.2020 - 31.07.2020
25.11.2019 - 31.12.2019
20 - 35
Virpi Kaartti, Melanie Wendland, Virtuaali Tarvainen
This course is only for the students who make their master's degree.
Laurea Yhteinen (not translated)
CYJ2 Complementary competence (master’s studies in English), Generic studies
Laurea Leppävaara
3 credits
1 credits
H-5
Project work for a client.
International student group.
5 ects credits = 135 hours (1 credit = 27 hours of work)
Grade 1 - Student is able
Knowledge base: To gather, process, produce and evaluate information widely. To use concepts of the area of expertise systematically.
Problem solving: To solve problems in research, development and/or innovation activities.
Development: To recognise and analyse focuses of development making use of the knowledge base.
Communication: To communicate clearly both orally and in writing.
Grade 3 - Student is able
Knowledge base: To gather, process, produce and evaluate information critically and widely making use of both national and international scientific sources. To use concepts of the area of expertise fairly.
Problem solving: To solve problems in research, development and/or innovation activities by applying and combining information from different fields.
Development: To create target-oriented, justified development plans considering the community.
Communication: To communicate in a competent, clear and consistent manner both orally and in writing.
Grade 5 - Student is able
Knowledge base: To create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic fashion.
Problem solving: To solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created as well as to apply and combine information from different fields.
Development: To develop the activities of the competence area in a target-oriented and communal fashion.
Communication: To communicate convincingly both orally and in writing to audiences within and exterior to the field.
Face-to-face
English
01.01.2020 - 31.07.2020
25.11.2019 - 01.12.2019
Ville Saarikoski
Laurea Yhteinen (not translated)
CYJ2 Complementary competence (master’s studies in English), Generic studies
Laurea common
Approved/Failed
20% Face-to-face, 80% Distance learning
Stickdorn & al. 2018. This is Service Design Doing.
Further sources listed in the Optima workspace.
Blended learning with four campus sessions.
Assessment and feedback by the learning facilitators and peer assessment.
See criteria below.
All assignments need to be handed in.
Possible absences need to be compensated.
English
02.03.2020 - 12.06.2020
25.11.2019 - 01.12.2019
20 - 40
Tarja Chydenius
Attendance obligatory.
In case of an absence due to sickness or another important obligation the student is responsible to compensate the absence independently by submitting a short report to the learning facilitator. Details in Optima.
Korkeakouluyksikkö D /YAMK
CYJ2 Complementary competence (master’s studies in English), Generic studies
Laurea Leppävaara
4 credits
4 credits
Approved/Failed
Acknowledgement of prior learning, to be discussed with the responsible learning facilitator.
Creating material and knowledge for the Erasmus+ funded project "Enhanicing Inclusion and Diversity Management in Higher Education".
http://www.enhanceidm.eu/
The study unit starts on March 2nd, 2020 with a pretask.
Campus sessions at 16.30 - 19.30 Laurea Leppävaara:
Thursday 19.3.
Friday 20.3.
Thursday 16.4.
Thursday 7.5.
International Erasmus+ project, Output 4
http://www.enhanceidm.eu/
Workload & assessment
5 ects = approx. 135 student working hours
All assignments are individual tasks, around 120 h
Contact sessions: 12 h
A more detailed workload per assignments is given in the Optima workspace.
CONTENT
• Theory of visual design basics
• Basics of image editing
• Free drawing basics
• Advanced use of presentation tools
• Creating basic service design tools such as journey maps, persona cards, blueprints, stakeholder maps, prototypes
All assignments need to be handed in and pass the follwoing criteria:
1. The assginment output corresponds to the assignment brief technically and content-wise
2. The output follows basic design standards (choice of graphics, colors, typography, composition & laypout )
3. All design choices are well justifyed
4. The final output is technically of high-quality and manifests at least moderate creativity
5. The effort reflects the timely input allocated for the assignment.
Distance learning
Recommended literature list will be provided in the beginning of the study unit.
In this study unit a combination of lectures, individual and group assignments are used. All parts of the study-unit are compulsory. In event of absence from any activity, student has to do compensatory assignment.
Evaluation methods and criteria will be discussed in the first joint session.
English
01.01.2020 - 31.07.2020
25.11.2019 - 01.12.2019
15 - 35
Auli Guilland
This course focuses on collecting and analysing visual data for service design.
This course is only for the students who make their master's degree.
Laurea Yhteinen (not translated)
CYJ2 Complementary competence (master’s studies in English), Generic studies
Laurea common
5 credits
Approved/Failed
Virtual study unit with interactivity
Joint online sessions in Zoom.
9 January 2020 at 6-7 pm (Finnish time)
23 January 2020 at 6-7 pm (Finnish time)
25 February 2020 at 6-7pm (Finnish time)
12 March 2020 at 6-7 pm (Finnish time)
2 April 2020 at 6-7 pm (Finnish time)
14 April 2020 at 6-7 pm (Finnish time)
International student group
Appr. 135 hours of work (5 ects). One ects = 27 workhours
Lectures
Reading
Assignments
Grade 1 - Student is able
Knowledge base: To gather, process, produce and evaluate information widely. To use concepts of the area of expertise systematically.
Problem solving: To solve problems in research, development and/or innovation activities.
Development: To recognise and analyse focuses of development making use of the knowledge base.
Communication: To communicate clearly both orally and in writing.
Grade 3 - Student is able
Knowledge base: To gather, process, produce and evaluate information critically and widely making use of both national and international scientific sources. To use concepts of the area of expertise fairly.
Problem solving: To solve problems in research, development and/or innovation activities by applying and combining information from different fields.
Development: To create target-oriented, justified development plans considering the community.
Communication: To communicate in a competent, clear and consistent manner both orally and in writing.
Grade 5 - Student is able
Knowledge base: To create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic fashion.
Problem solving: To solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created as well as to apply and combine information from different fields.
Development: To develop the activities of the competence area in a target-oriented and communal fashion.
Communication: To communicate convincingly both orally and in writing to audiences within and exterior to the field.
Face-to-face
Finnish
01.08.2020 - 31.12.2020
02.07.2020 - 31.07.2020
Otto Mäkelä
Laurea Yhteinen (not translated)
CYJ2 Complementary competence (master’s studies in English), Generic studies
Laurea Leppävaara
Approved/Failed
Kaija Koivusalo
Face-to-face
Finnish
01.08.2020 - 31.12.2020
02.07.2020 - 31.07.2020
20 - 40
Kaija Koivusalo
Korkeakouluyksikkö D /YAMK
CYJ2 Complementary competence (master’s studies in English), Generic studies
Laurea common
Approved/Failed
Face-to-face
Finnish
01.08.2020 - 31.12.2020
02.07.2020 - 31.07.2020
Pekka Matvejeff
Laurea Yhteinen (not translated)
CYJ2 Complementary competence (master’s studies in English), Generic studies
Laurea Leppävaara
Approved/Failed
Face-to-face
Finnish
01.08.2020 - 31.12.2020
18.05.2020 - 24.05.2020
Virpi Kaartti, Antti Kytö
Laurea Yhteinen (not translated)
CYJ2 Complementary competence (master’s studies in English), Generic studies
Approved/Failed
Face-to-face
English
01.08.2020 - 31.12.2020
02.07.2020 - 31.07.2020
Teija-Kaisa Aholaakko, Jorma Jokela
Laurea Yhteinen (not translated)
CYJ2 Complementary competence (master’s studies in English), Generic studies
Approved/Failed
Face-to-face
Finnish
01.08.2020 - 31.12.2020
02.07.2020 - 31.07.2020
Päivi Pöyry-Lassila, Jani Turku
Laurea Yhteinen (not translated)
CYJ2 Complementary competence (master’s studies in English), Generic studies
Approved/Failed
Päivi Harmoinen
Distance learning
Finnish
01.08.2020 - 31.12.2020
02.07.2020 - 31.07.2020
Auli Guilland, Päivi Harmoinen
Korkeakouluyksikkö D /YAMK
CYJ2 Complementary competence (master’s studies in English), Generic studies
3 credits
5 credits
Approved/Failed
80% Face-to-face, 20% Distance learning
The literature list will be provided later.
In this study unit students learn basics of digital service design related topics: user-experience design (UX Design), interaction design (IXD), user-interface design (UI Design) and digital prototyping. Students form small design teams (3-4 persons) to work with a real client whose service is / will be strongly delivered in digital channels. In the Grand Finale students give their pitch talks and present their digital service prototypes.
The client will be announced in the first contact session.
NOTE: As students collaborate closely together, student must be present and participate each contact session to complete this study unit successfully.
The study unit is evaluated based on teamwork and individual learning diary. The team work consists 40% and individual learningdiary 60% of the final grade.
The team work is formulased from visual report of the process, which includes the final service concept. The visual report should include the service design process, business model, value propotition, prototype, usertesting report and future development ideas. The visual report is evaluated based on general evaluation criteria.
The Learning diary should reflect the learning objectives of the study unit.
English
01.08.2020 - 31.12.2020
18.05.2020 - 24.05.2020
25 - 31
Päivi Tossavainen, Antti Kytö
As students deepen their service design skills into digital context, the following completed study units are prerequisites into this study unit :
- Design Thinking A9299
AND:
- Service Design Process and Methods A9303
OR:
- Methods of Service Design A9408
Laurea Yhteinen (not translated)
CYJ2 Complementary competence (master’s studies in English), Generic studies
Laurea common
5 credits
1 credits
H-5
This study unit is once a year available, and there is no optional way to complete the study unit.
Students work with a client to solve client's challenges in digital service context.
See above
International student group
5 ects credits = 135 hours (1 credit = 27 hours of work)
Group work and independent work - notice the timeline
Knowledge base:
To gather, process, produce and evaluate information critically and widely making use of both national and international scientific
sources.
To use concepts of the area of expertise fairly.
Problem solving:
To solve problems in research, development and/or innovation activities by applying and combining information from different fields.
Development:
To create target-oriented, justified development plans considering the community.
Communication:
To communicate in a competent, clear and consistent manner both orally and in writing.
Knowledge base:
To create a consistent framework/knowledge base making use of both national and international scientific sources in a critical analytic
fashion.
Problem solving:
To solve demanding problems in research, development and/or innovation activities where new knowledge and competence is created
as well as to apply and combine information from different fields.
Development:
To develop the activities of the competence area in a target-oriented and communal fashion.
Communication:
To communicate convincingly both orally and in writing to audiences within and exterior to the field.
