Cross-Cultural Issues in Service Development (5 op)

Tavoitteet

The student is able to
- identify and deeply understand cross-cultural issues related to service development
- manage multicultural teams and projects
- support and develop frontline personnel's intercultural communication competences
- involve diverse customers in the service design processes

Aika ja paikka

See BIP HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)

Additonal 2 ects (individual essay) due by the end of June 2025.

Oppimateriaali ja suositeltava kirjallisuus

van Boeijen, A. & Zijlstra, Y. 2020. Culture sensitive design. A guide to culture in practice. BISPublishers
Meyer, E. 2014. The Culture Map. Breaking through the invisible boundaries of global business.

Toteutustapa

This study unit is integrated in the study unit HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP) 3 - 3 op

Additonal 2 ects's are completed with an individual essay focusing on Cross-cutlural issues in service development and based on the BIP partner project.

Työelämäyhteistyö ja/tai TKI

See BIP HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)

Toteutuksen tärkeät päivämäärät

See BIP HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)

Kansainvälisyys toteutuksella

See BIP HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)

Toteutuksen valinnaiset suoritustavat

Consult the responsible lecturer.

Opiskelijan ajankäyttö ja kuormitus

2 ects on top of the BIP's 3 ects
See BIP HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)

Arviointiasteikko

Hyväksytty/Hylätty