Cross-Cultural Issues in Service Development (5op)

Tavoitteet

The student is able to
- identify and deeply understand cross-cultural issues related to service development
- manage multicultural teams and projects
- support and develop frontline personnel's intercultural communication competences
- involve diverse customers in the service design processes

Toteutustapa

This study unit is integrated in the study unit HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP) 3 - 3 op

Additonal 2 ects's are completed with an individual essay focusing on Cross-cutlural issues in service development and based on the BIP partner project.

Aika ja paikka

See BIP HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)

Additonal 2 ects (individual essay) due by the end of June 2025.

Oppimateriaali ja suositeltava kirjallisuus

van Boeijen, A. & Zijlstra, Y. 2020. Culture sensitive design. A guide to culture in practice. BISPublishers
Meyer, E. 2014. The Culture Map. Breaking through the invisible boundaries of global business.

Toteutuksen valinnaiset suoritustavat

Consult the responsible lecturer.

Työelämäyhteistyö ja/tai TKI

See BIP HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)

Toteutuksen tärkeät päivämäärät

See BIP HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)

Kansainvälisyys toteutuksella

See BIP HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)

Opiskelijan ajankäyttö ja kuormitus

2 ects on top of the BIP's 3 ects
See BIP HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)

Arviointiasteikko

Hyväksytty/Hylätty