Cross-Cultural Issues in Service Development (5cr)
Code: A9308-3008
General information
- Enrollment
- 31.03.2025 - 06.04.2025
- Registration for the implementation has ended.
- Timing
- 01.05.2025 - 31.08.2025
- Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 3 cr
- Virtual proportion
- 2 cr
- Mode of delivery
- Blended learning
- Unit
- 30 Ylemmät ammattikorkeakoulututkinnot
- Campus
- Laurea Virtual Campus
- Teaching languages
- English
- Seats
- 40 - 50
- Degree programmes
- Complementary competence, Master’s studies (TYJ), Generic Studies
- Complementary competence, master’s studies in English (CYJ2), Generic studies
Learning outcomes
The student is able to
- identify and deeply understand cross-cultural issues related to service development
- manage multicultural teams and projects
- support and develop frontline personnel's intercultural communication competences
- involve diverse customers in the service design processes
Teaching methods
This study unit is integrated in the study unit HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP) 3 - 3 op
Additonal 2 ects's are completed with an individual essay focusing on Cross-cultural issues in service development and based on the BIP partner project.
Time and location
See BIP HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)
Additonal 2 ects (individual essay) due by the end of June 2025.
Learning materials and recommended literature
van Boeijen, A. & Zijlstra, Y. 2020. Culture sensitive design. A guide to culture in practice. BISPublishers
Meyer, E. 2014. The Culture Map. Breaking through the invisible boundaries of global business.
Alternative completion methods of implementation
Consult the responsible lecturer.
Co-operation with working life and/or RDI
See BIP HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)
Important dates
See BIP HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)
Forms of internationality
See BIP HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)
Student workload
2 ects on top of the BIP's 3 ects
See BIP HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)
Evaluation scale
Approved/Failed