Cross-Cultural Issues in Service Development (5 cr)
Code: A9308-3008
General information
- Enrollment
-
31.03.2025 - 06.04.2025
Registration for the implementation has ended.
- Timing
-
01.05.2025 - 31.08.2025
The implementation has not yet started.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 0 cr
- Virtual proportion
- 5 cr
- Mode of delivery
- Distance learning
- Unit
- 30 Ylemmät ammattikorkeakoulututkinnot
- Campus
- Laurea Virtual Campus
- Teaching languages
- English
- Seats
- 40 - 50
- Degree programmes
- Complementary competence, Master’s studies (TYJ), Generic Studies
- Complementary competence, master’s studies in English (CYJ2), Generic studies
- Teachers
- Tarja Chydenius
- Teacher in charge
- Tarja Chydenius
- Groups
-
TYJ24SJTäydentävä osaaminen (yamk-tutkinto), S24, yhteiset opinnot
-
CYJ24SJComplementary competence (master’s studies in English), S24, Generic studies
- Study unit
- A9308
Learning outcomes
The student is able to
- identify and deeply understand cross-cultural issues related to service development
- manage multicultural teams and projects
- support and develop frontline personnel's intercultural communication competences
- involve diverse customers in the service design processes
Location and time
See BIP HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)
Additonal 2 ects (individual essay) due by the end of June 2025.
Materials
van Boeijen, A. & Zijlstra, Y. 2020. Culture sensitive design. A guide to culture in practice. BISPublishers
Meyer, E. 2014. The Culture Map. Breaking through the invisible boundaries of global business.
Teaching methods
This study unit is integrated in the study unit HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP) 3 - 3 op
Additonal 2 ects's are completed with an individual essay focusing on Cross-cultural issues in service development and based on the BIP partner project.
Employer connections
See BIP HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)
Exam schedules
See BIP HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)
International connections
See BIP HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)
Completion alternatives
Consult the responsible lecturer.
Student workload
2 ects on top of the BIP's 3 ects
See BIP HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)
Evaluation scale
Approved/Failed