Study Guide

Learning outcomes

The student is able to
- identify and deeply understand cross-cultural issues related to service development
- manage multicultural teams and projects
- support and develop frontline personnel's intercultural communication competences
- involve diverse customers in the service design processes

Teaching methods

This study unit is integrated in the study unit HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP) 3 - 3 op

Additonal 2 ects's are completed with an individual essay focusing on Cross-cultural issues in service development and based on the BIP partner project.

Location and time

See BIP HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)

Additonal 2 ects (individual essay) due by the end of June 2025.

Learning materials and recommended literature

van Boeijen, A. & Zijlstra, Y. 2020. Culture sensitive design. A guide to culture in practice. BISPublishers
Meyer, E. 2014. The Culture Map. Breaking through the invisible boundaries of global business.

Alternative completion methods of implementation

Consult the responsible lecturer.

Co-operation with working life and/or RDI

See BIP HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)

Important dates

See BIP HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)

Forms of internationality

See BIP HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)

Students workload

2 ects on top of the BIP's 3 ects
See BIP HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)

Grading scale

Approved/Failed

Evaluation methods and criteria

Pass - fail
Laurea general Master's level evaluation criteria