Opinto-opas

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Toteutustapa

Daytime contact learning at Campus:
An independently studied part (in Canvas) supports the project implementation. It is important to take part in project teamwork and guidance on campus according to schedule. Studying requires active participation and commitment to interactive project work. You will receive individual feedback for assignments from the teacher, and working life or peer feedback are also utilised.

The project is completed in cooperation with a working life partner in a P2P learning environment. Working life partner is a local company operating in Hospitality Industry.

The enrolled students will develop their competencies and learn to:
plan, implement and evaluate a Service Design project with service design methods
and develop sustainable practices in organisations related to the study in question during this project implementation.

The project is completed in cooperation with a working life partner in a P2P learning environment. Working life partner is company in Hospitality sector.

The enrolled students will develop their competencies related to the study in question during this project implementation.

Project’s guidance and working sessions can be viewed in Timetable Engine / Tuudo. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available Teams.

Oppimateriaali ja suositeltava kirjallisuus

The source materials needed for the subject area of the project are selected separately after the project assignment.

Toteutuksen valinnaiset suoritustavat

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position.
The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module.
The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Työelämäyhteistyö ja/tai TKI

Working life partner: A company operating in Hospitality Industry.

Toteutuksen tärkeät päivämäärät

Kick-Off (mandatory participation): 18.1.2024 1200 o'clock, Laurea Hyvinkää Campus, room 3-18.
First Client meeting: 25.1.2024 1200 o'clock. Laurea Hyvinkää Campus, room 2-32.

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task.

Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies. Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified."

Kansainvälisyys toteutuksella

The project is suitable for exchange students.

Opiskelijan ajankäyttö ja kuormitus

1 cr. = 26.7 h

Sisältö ja sen jaksotus

Aims of the project:
Service Design, Hospitality industry, Business development, Customer orientation, Project working, International teamwork, Multicultural teams.

Lisätietoja opiskelijoille

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Toteutustapa

Projektiopinto toteutetaan Laurean Tikkurilan kampuksella.
OSALLISTUMINEN ON PAKOLLINEN ALOITUSKERRALLA. Silloin käydään läpi tavoitteet, aikataulu ja työskentelytavat sekä jaetaan toimeksiannot tiimeille.
Aikataulu on näkyvissä Pakissa/Tuudossa.

Luennot sijoittuvat projektin alkuviikoille.
Viikottaiset projektiohjaukset ja tiimitapaamiset jatkuvat läpi koko syyslukukauden.
Projekti sisältää luentoja, työpajoja, osaamisen osoittamista ja tiimityöskentelyä projektikumppanien toimeksiannoissa.

Projektissa käytetään englannin ja suomen kieltä.

Aktiivinen projektityöskentely ja projektiohjauksiin & tiimitapaamisiin osallistuminen sekä tentin läpäiseminen ovat edellytys projektin suorittamiseksi hyväksytysti. Luennoilla läsnäolo on hyvin suositeltavaa muttei pakollista.

Oppimateriaali ja suositeltava kirjallisuus

Oppimateriaalit ilmoitetaan projektin alussa.

Toteutuksen valinnaiset suoritustavat

Opiskelijalla on mahdollisuus antaa osaamisen näyttö mikäli hänelle on kertynyt projektissa tavoiteltavaa osaamista aiemmin. Näytöstä sovitaan vastuuopettajan kanssa erikseen ennen projektin alkua tai sen alkaessa. Lisätietoja näytöstä löytyy opiskelijaintrasta.

Työelämäyhteistyö ja/tai TKI

Projektitiimit suorittavat palvelumuotoilua tiiviissä yhteisytyössä toimeksiantajayritysten kanssa.

Toteutuksen tärkeät päivämäärät

Aloituskerralla läsnäolopakko tutkintosäännön mukaisesti.
Väli- ja lopputuotosten esityskerroilla sekä työpajoissa sekä mahdollisilla vierailijaluennoilla vaaditaan myös läsnäolo.

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

Projektiopinto arvioidaan Laurean yleisten arviointikriteerien mukaisesti vaatimustasolla 2.
Arviointi käydään läpi yksityiskohtaisemmin aloituskerralla.

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Toteutustapa

Project implementation mode: the project will be carried out as a P2P project in cooperation with the company
Project content: To be announced (TBA). Tentatively this project aims to develop sustainability reporting of a shopping mall.
The project may provide competence and credits for other modules as well: Project Management.
Guidance sessions and communication practices are agreed on a project-specific basis. The project suits students in blended learning programmes, the face-to-face instruction days scheduled for these students are Wednesdays.
If this project is fully booked, students may use post-enrollment to apply for projects and study units which still accept students.
Laurea reserves the right to make changes.

Oppimateriaali ja suositeltava kirjallisuus

Suitable sources will be discussed in the beginning of the project according to the project´s assignment and targets.

Toteutuksen valinnaiset suoritustavat

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). The student is responsible for demonstrating and verifying their competence and for providing sufficient information. For further information visit Student Intranet.

Työelämäyhteistyö ja/tai TKI

The project will be carried out as a P2P project in cooperation with a working life partner, which will be announced.

Toteutuksen tärkeät päivämäärät

Project meeting dates and times will be agreed in the beginning of the project/semester. The guidance meetings will take place on Wednesdays. Project guidance is offered on a weekly basis.
As a student, you may compare the available guidance sessions in Lukkarikone and select those projects/studies that do not overlap. According to the degree regulations compulsory attendance in a study unit must be specified and justified in the study unit’s implementation plan.
In addition, the project team schedules a separate meeting to work on the project after the kickoff briefing.
Supervisors send a separate briefing invitation to those who were accepted to the project approximately one week before the kickoff briefing.

Kansainvälisyys toteutuksella

TBA

Opiskelijan ajankäyttö ja kuormitus

The student will work approximately 16 hours per week for this project; 8 hours for teamwork and 8 hours for independent work.

Sisältö ja sen jaksotus

TBA

Lisätietoja opiskelijoille

The study unit corresponds to the requirements of Bachelor's level education.
According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies, Alternatively, the teacher can specify a different manner for the student to confirm that they intend to participate in the studies. The completion of these measures can be required within a week of the studies having begun. The application of the aforementioned approach requires that the teacher notifies the students accepted to the study unit of the practice and that the practice is specifically mentioned in the study unit’s implementation plan.
If the student has a justified reason for not attending the first contact teaching session or for not notifying the teacher of their intention to be involved in studies in the manner required by the teacher, the student must contact the responsible teacher to agree on participation in the studies. Their registration for the study unit will be rejected, of the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified, Another student who is in line for the study unit can be selected in their place."
The quality of the study unit implementation has been assessed and the self-evaluation report is available in Teams.

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

You can remove criteria that are not suitable for this implementation but no other changes are not allowed.]

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
- report and communicate in a professional manner

PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan his/her personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of his/her competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of his/her actions for successful co-operation
- describe his/her competence in relation to the learning outcomes

"Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing." (Degree regulations.)

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Toteutustapa

Daytime contact learning at Campus:
An independently studied part (in Canvas) supports the project implementation, but it is important to take part in project teamwork and guidance on campus according to schedule. Studying requires active participation and commitment to interactive project work. You will receive individual feedback for assignments from the teacher, and working life or peer feedback are also utilised.

Project implementation mode: the project will be carried out as a P2P project in cooperation with the University del Desarrollo Project Group (https://www.udd.cl/about-us/) AND with companies from both countries looking to expand business in Finland/EU and Chile/Latin America.

Project content: International Business Development, target market research (macro- and microlevel), business opportunities identification, client search, partner search. Cross-cultural communication and teamwork. Service Design.
The aim (15 credits) is that the student is able to
- research and manage customer / market potential
- analyze and use business reports in projects
- utilize Service Design framework in developing sustainable solutions for the project clients
- use strategic planning, analysis and decision making tools in project contexts
- make business decisions in various project contexts

The project is completed in cooperation with a working life partner in a P2P learning environment. Working life partner is a company from Finland and a company from Chile.

The enrolled students will develop their competencies related to the study in question during this project implementation.

Project will include TWO INTENSIVE WEEKS where 100% attendance is mandatory.

First Intensive working week the Finnish team will visit Chile 4.3.2024-8.3.2024, this will be the kick-off and team building week of the project. Second Intensive working week the Chilean students will visit Finland 6.5.2024-10.5.2024. Laurea will cover the costs for flights and accommodation (Laurea Degree Students).

Project’s guidance and working sessions can be viewed in Timetable Engine / Tuudo. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available Teams.

Oppimateriaali ja suositeltava kirjallisuus

The source materials needed for the subject area of the project are selected separately after the
project assignment.

Toteutuksen valinnaiset suoritustavat

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning).The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Työelämäyhteistyö ja/tai TKI

Working life partner: to be selected, University Del Desarrollo is academic cooperation partner.

Toteutuksen tärkeät päivämäärät

Kick-Off (mandatory participation): 16.1.2024 1400 o'clock at Laurea Hyvinkää Campus, room 3-18.
First Client meeting: 23.1.2024 1400 o'clock at Laurea Hyvinkää Campus, room 2-32.

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task.

Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies. Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified."

Kansainvälisyys toteutuksella

University Del Desarrollo is academic cooperation partner. Additionally there will be two companies looking to expand their operations in Chile/Latin America and Finland/EU.

The project will be implemented with a team of students and staff from University del Desarrollo, students will be divided to smaller working teams so that Finnish and Chilean students work together. Guidance is provided by Chilean and Finnish lecturer. The project will include one intensive week in Chile and one in Finland.

Opiskelijan ajankäyttö ja kuormitus

1 cr. = 26.7 h

Sisältö ja sen jaksotus

Aims of the project: Market research, market analysis, data-driven decision making, service design, international marketing, international sales, international teamwork, cross-cultural working.

Lisätietoja opiskelijoille

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Toteutustapa

PROJECT CONTENT
- Project focuses on export of HEICOMP- project to Latin American universities in Brazil and Paraguai
- HEICOMP project exports Working Life Connected pedagogy (= Project learning in Academic Business and other studies)
- https://heicomp.com

TASK
- Increase the number of users on Facebook and LinkedIn
Get more users from work life and government
In terms of content, showcase the positive impact of the project on society, academic institutions, market, etc.
- Expand knowledge of the project to other regions of Brazil and Paraguay. It is still very much focused on the cities where the consortium's academic institutions are located.
In addition to Brazil and Paraguay, reach audiences in other regions of Latin America.
- Suggestions on how to engage students and teachers to create videos and texts for blogs and social media.

CLIENT
-Brazilian HEICOMP partner company UExperience

NOTE:
There are two Laurea Hyvinkää projects with similar content
HL00BU34-3033/Marja Isokangas (this implementation)
HL00BU34-3021 /Tero Uusitalo
These two project teams will work closely together and for one superteam.

Studying platforms: Teams, Miro & Canvas
GUIDANCE ONSITE at HYVINKÄÄ CAMPUS!

HOW DO YOU BENEFIT FROM THIS PROJECT for WORKING LIFE? YOU WILL
- expand your personal and international networks
- learn to work in multicultural environment in practice
- use AI in real business project
- learn modern leadership skills in practice
- learn HR management and motivation
- learn service design methods, tools and mindset

Oppimateriaali ja suositeltava kirjallisuus

Theory studying in the project:
1.Self-study in Canvas (3 ects), Service Design / Double diamond
2.Theory base writing, 1500 words academic writing with references and applying part (3ects)

Työelämäyhteistyö ja/tai TKI

CLIENT
-Brazilian HEICOMP partner company UExperience

Toteutuksen tärkeät päivämäärät

- Teamday is on Tuesdays 16.1.-21.5.2023
- Teacher guidance on Tuesdays 10:00-12:00 + Guidance on Teams channel when needed.
- Project Kick-Off day: 16.1.2024, 10:00-16:00
10:00-12:00 KickOff the project together with other team
12:00-12:30 Lunch
12:30-14:30 Team roles (without supervisor)
14:30-16:00 KickOff continues with supervisors.

Kansainvälisyys toteutuksella

THE PROJECT IS ESPECIALLY SUITABLE FOR EXCHANGE STUDENTS and if you speak SPANISH OR PORTUGUESE, that's a bonus.

Continuous communication with employer in Brasil (in English): U.Experience.
Virtual meeting also with Brasilian and Paraguaian students.

https://heicomp.com
https://www.instagram.com/stories/heicomp_/

Opiskelijan ajankäyttö ja kuormitus

1 cr. = 26.7 h.

Lisätietoja opiskelijoille

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Toteutustapa

PROJECT CONTENT
- Principles of service design
- Exploring methodologies to understand the unique needs, challenges, and aspirations of immigrant women in the workforce
- Using research methods: interviews, and empathetic analysis Team 1 will gather valuable insights that will serve as the foundation for developing innovative solutions.
- Using AI in project in real life context
- JOINT-BALTIC project

TASK
The goal is to create a service framework for immigrant women navigating the job market
- fosters inclusivity
- addresses barriers
- enhances the overall experience

NOTE:
There are two Laurea Hyvinkää projects with similar content by Marja Isokangas:
1) Service Design and Sustainability Project HL00BU34-3034 (this project)
2) Digital Marketing and Sales Project HL00BU35-3031
These two project teams will work closely together and for one superteam.

Studying platforms: Teams, Miro & Canvas

HOW DO YOU BENEFIT FROM THIS PROJECT for WORKING LIFE?
LEARNING OBJECTIVES:
1. Service Design Proficiency: Develop an understanding of service design principles and methodologies.
2. Use of AI in real life project: Developing skills for use of AI.
3. Empathy and Cultural Sensitivity: Cultivate empathy and cultural sensitivity through direct engagement with immigrant women and their unique experiences.
4. Collaborative Teamwork: Hone teamwork and collaboration skills by working closely with counterparts from different disciplines.
5. Social Impact Awareness: Recognize the power of business to drive positive social change and contribute to the empowerment of marginalized communities.

GUIDANCE TAKES PLACE AT HYVINKÄÄ CAMPUS.

-----

Project’s guidance and working sessions can be viewed in Timetable Engine / Tuudo. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available Teams.

Oppimateriaali ja suositeltava kirjallisuus

Theory studying in the project:
1.Self-study in Canvas (3 ects), Service Design / Double diamond
2.Theory base writing, 1500 words academic writing with references and applying part (3ects)

Toteutuksen valinnaiset suoritustavat

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Työelämäyhteistyö ja/tai TKI

WORKING LIFE PARTNER: Empowering Immigrant Women in the Workforce-Project
Funder of Project: the Central Baltic 2021-2027
https://www.laurea.fi/en/projects/c/central-baltic-mentoring-for-migrant-women-seeking-employment/

Toteutuksen tärkeät päivämäärät

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task.

Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies… Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified."

Kansainvälisyys toteutuksella

The project is suitable for exchange students.

Opiskelijan ajankäyttö ja kuormitus

1 cr. = 26.7 h

Sisältö ja sen jaksotus

SCHEDULE
- Teamday is on Tuesdays 16.1.-21.5.2023
- Teacher guidance on Tuesdays 12:30-14:30 + Guidance on Teams channel when needed.
- Project Kick-Off day: 16.1.2024, 12:30-16:00
12:30-14:30 KickOff the project together with other team
14:30-16:00 Team roles (without supervisor)

TWO TEAMS TOGETHER MAKE MAGIC HAPPEN
The magic happens when these two teams seamlessly collaborate.
- Regular joint sessions will facilitate the exchange of ideas, ensuring that the service design principles are accurately translated into the digital marketing strategy.
- Through this synergy, students will learn the importance of interdisciplinary collaboration, effective communication, and adapting strategies based on real-time feedback.

Lisätietoja opiskelijoille

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

By the end of this course, students will not only have gained practical skills in service design and digital marketing but will also have actively contributed to a project that holds the potential to make a lasting impact on the lives of immigrant women seeking employment. Join us in this exciting journey of innovation, empathy, and transformative business practices!

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Toteutustapa

The project is completed in cooperation with a working life partner in a P2P learning environment. Working life partner is Wärtsilä Oyj.

Service Design for NextGen Vessel Traffic Service (VTS)

Project Description:
In this project, a team of BBA students from Laurea University will collaborate with Wärtsilä to develop a new, modern Vessel Traffic Service (VTS) system, tailored to meet the evolving demands of contemporary ports. This project is at the forefront of integrating advanced decision support tools and AI-driven technologies into VTS operations.

Key Project Activities:

Collaboration with Wärtsilä: Work closely with Wärtsilä to understand their vision and requirements for the NextGen VTS system.
Focus Group Studies: Conduct in-depth studies with selected focus groups, such as port personnel, to gather insights on current VTS usage and expectations.
User Interface and Tool Development: Examine the new user interface and tools being developed by Wärtsilä, assessing their practicality and effectiveness in supporting VTS operators.

Practical Application Analysis: Explore how these new tools and interfaces will function in real-world scenarios, aiding the day-to-day activities of VTS operators.

Expected Outcomes:
The project will culminate in a comprehensive study report detailing how the focus groups would utilize the VTS system and their future expectations from such systems. The report will provide valuable insights into the practical application of AI and decision support tools in VTS operations, aiding Wärtsilä in the development of a service that is both technologically advanced and user-friendly.


The enrolled students will develop their competencies related to the study in question during this project implementation.

Daytime learning:
An independently studied part (in Canvas) supports the project implementation, but it is important to take part in project teamwork and guidance on campus according to schedule. Studying requires active participation and commitment to interactive project work. You will receive individual feedback for assignments from the teacher, and working life or peer feedback are also utilised.

Project’s guidance and working sessions can be viewed in Timetable Engine / Tuudo. Communication practices are agreed on a project-specific basis.

Attending the project days on Hyvinkää campus is MANDATORY.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available Teams.

Arviointiasteikko

H-5

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Toteutustapa

Project Title: Anticipating Future Skills Environments with AI Insight
Project Description:
The team will delve into the dynamic shifts within future skill environments and their profound impact on continuous workplace learning. Through meticulous analysis, four compelling scenarios will be constructed:
Continuation Scenario: Unveiling the natural progression of current trends if left unaltered.
Positive Development Scenario: Illuminating an optimistic outlook where advancements lead to positive shifts in skills and continuous learning.
Negative Development Scenario: Presenting a cautionary narrative highlighting potential downturns in the skill landscape and continuous learning.
Catastrophic Scenario: Delving into the severe consequences for continuous learning if existing challenges escalate without effective interventions.
Key Project Activities:
In-Depth Market Research:
Undertake a thorough investigation into AI tools for skills data, aiming to comprehensively understand their capabilities.
Evaluate the effectiveness of these tools in precisely forecasting the dynamic evolution of skills needs over time.
Data-Driven Forecasting:
Identify emerging trends, signals, and scenarios using data-driven approaches to forecast potential skill shortages, with a specific focus on the export industry within the business sector.
Conference Article Creation:
Craft a comprehensive article for presentation at a conference, encapsulating the project's discoveries.
Provide actionable recommendations for small and medium-sized businesses in the export industry grappling with skill shortages.
Expected Outcomes:
This project aims to equip students with a comprehensive understanding of strategic foresight in anticipating future skills needs, leveraging the capabilities of AI tools. Students will possess a nuanced perspective on potential futures, ready to offer guidance on navigating and mitigating skill shortages.

The conference article represents the pinnacle of the research efforts, serving as a scholarly contribution to the field and offering valuable insights for businesses aiming to navigate the ever-evolving landscape of continuous workplace learning.

The project is completed in cooperation with a working life partner in a P2P learning environment. Working life partner is SURE Research, Development & Innovation (RDI) Project – Performance, Resilience and Vitality through Continuous Learning at Work.

The enrolled students will develop their competencies related to the study in question during this project implementation.

Interactive online implementation:
The project is conducted online and does not require attendance on campus. The project includes, in addition to teamwork, scheduled guidance online, which is not recorded and requires participation. An independently studied part (in Canvas) supports the project implementation. Studying requires active participation and commitment to interactive project work. You will receive individual feedback for assignments from the teacher, and working life or peer feedback are also utilised.

Project’s guidance and working sessions can be viewed in Timetable Engine / Tuudo. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available Teams.

Arviointiasteikko

H-5

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Toteutustapa

Projekti toteutetaan yhdessä työelämäyhteistyökumppanin kanssa P2P-ympäristössä. Kumppanina projektissa on Hyvinkään seurakunta (luterilainen). Projektin tavoitteena on kehittää palvelumuotoilun menetelmin asiakkaalle helppo ja toimiva hautauksen prosessi. Projektin toimintakieli on suomi, mutta tietoperusta ja canvas-työtilan tehtävät tehdään englanniksi.

Opiskelijat kerryttävät osaamista palvelumuotoilusta projektin aikana.

Projektin toimintakieli on suomi. Projektissa käytetään Service design - canvas-työtilaa, joka on englanninkielinen. Myös projektin tietoperusta (1 kpl) kirjoitetaan englanniksi. Opiskelu edellyttää aktiivista osallistumista ja sitoutumista vuorovaikutukseen. Opiskelija saa henkilökohtaista palautetta ohjaajalta, lisäksi projektissa hyödynnetään työelämä- ja vertaispalautetta.

Viikoittaiset ohjaustapaamiset ovat maanantaisin klo 9-10 Teamsissa. Projektitiimi työskentelee yhdessä Teamsissa. Projektiin sisältyy kolme pakollista tapaamista Hyvinkäällä: projektin kick-off maanantaina 15.1. klo 9-11, vierailu palvelumuotoiluprosessin kannalta oleellisiin paikkoihin Hyvinkään seurakunnassa maanantaina 5.2. klo 9-12, sekä projektiseminaari toukokuussa 2024.


Projektin ohjaus- ja työskentelyajat ovat katsottavissa Lukkarikoneesta. Viestintäkäytänteistä sovitaan projektikohtaisesti.

Laurea pidättää oikeuden muutoksiin.

Opintototeutuksen laatua on arvioitu, ja raportti itsearvioinnista löytyy projektin Teams-työtilasta.

Oppimateriaali ja suositeltava kirjallisuus

Projektin aihepiiriin tarvittava lähdeaineisto valitaan erikseen projektin toimeksiannon jälkeen.

Toteutuksen valinnaiset suoritustavat

Laurean tutkintosäännön mukaisesti ”Kaikilla opiskelijoilla on oikeus osaamisensa näyttämiseen. Aloitteen hankitun osaamisen tunnistamisesta ja tunnustamisesta tekee opiskelija. Osaamisen tunnistaa ja tunnustaa opinnosta vastaava opettaja tai muu tehtävään nimetty henkilö. Arvioinnissa noudatetaan samaa arviointikriteeristöä ja pääsääntöisesti samaa arviointiasteikkoa kuin vastaavalla opintojaksolla tai -kokonaisuudella. Opiskelijalla on oikeus hakea osaamisen tunnustamista riippumatta siitä, missä, miten ja milloin osaaminen on hankittu. Opiskelija voi hakea myös työssä hankittavan osaamisen tunnistamista osaksi tutkintoa (työn opinnollistaminen). Opiskelija vastaa osaamisen osoittamisesta, todistamisesta ja riittävien tietojen toimittamisesta. Osaamisen arvioivat opiskelija ja näytön vastaanottava ohjaaja yhdessä. ” Katso lisätietoa opiskelijaintrasta.

Työelämäyhteistyö ja/tai TKI

Hyvinkään seurakunta (luterilainen)

Toteutuksen tärkeät päivämäärät

Tutkintosäännön 18§ mukaisesti ”opiskelijan on oltava ensimmäisellä kontaktikerralla läsnä tai ilmoitettava poissaolostaan vastuuopettajalle opintoon osallistumisensa vahvistamiseksi. Ilmoittautuminen hylätään, mikäli opiskelija ei ilmoita poissaolostaan opinnon aloituskerralta tai poissaolon syytä ei voida pitää perusteltuna.” Projektissa ensimmäisellä kontaktikerralla tarkoitetaan projektitiimin ja ohjaajan ensimmäistä tapaamiskertaa.

Projektin kick-off - tapahtumaan osallistuminen on välttämätöntä, jotta kaikki toimijat saavat projektin toimeksiannon tietoonsa.

Viikoittaiset ohjaustapaamiset ovat maanantaisin klo 9-10 Teamsissa. Projektitiimi työskentelee yhdessä Teamsissa. Projektiin sisältyy kolme pakollista tapaamista Hyvinkäällä: projektin kick-off maanantaina 15.1. klo 9-11, vierailu palvelumuotoiluprosessin kannalta oleellisiin paikkoihin Hyvinkään seurakunnassa maanantaina 5.2. klo 9-12, sekä projektiseminaari toukokuussa 2024.

Projektia ohjataan viikoittain. Opiskelija voi vertailla työskentelyaikoja Lukkarikoneessa ja valita projektit/opinnot, jotka eivät osu päällekkäin.

Kansainvälisyys toteutuksella

Projekti edellyttää vahvaa suomenkielentaitoa.

Opiskelijan ajankäyttö ja kuormitus

Projektin mitoitus opintopistemäärään ja projektin pituuteen perustuu 1 op=26,7 h

Opiskelija käyttää 15 opintopisteen projektiin työaikaa yhteensä n. 16 tuntia viikossa (sisältää sekä itsenäisen työskentelyn että tiimityöskentelyn).

Lisätietoja opiskelijoille

Opinto on vaatimuksiltaan amk-tutkintoon johtavan koulutuksen tasoa. Opinto toteutuu P2P.n projektiopintona edellyttäen osallistumista yhteiseen projektiohjaukseen ja työskentelyyn. Projekti toteutetaan etätyöskentelypainotteisesti.

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

Osaamisen arviointi kohdistuu opetussuunnitelmien tavoitekuvauksiin ja osaamisen taso arvioidaan opinnon toteutussuunnitelmalla ilmoitetun arviointikriteeristön perusteella (Laurean tutkintosääntö).

Projektin arvioinnissa noudatetaan Laurean arviointikriteereiden vaatimustasoa I, kun projekti suoritetaan osana ydinopintoja. Jos projekti suoritetaan osana täydentäviä HR- opintoja niin tällöin käytetään arviointikriteerien vaatimustasoa 2

Arviointiin perehdytään projektin alkaessa. Arviointikriteerit löytyvät myös opiskelijaintrasta > Opintosuoritukset ja arviointi > Arviointi.

Opinnon arvioinnissa käytetään amk-tutkinto-opiskelijan osaamisen arviointikehikon vaatimustason I mukaisia kriteereitä:


Ammatillinen tietoperusta, tiedonhaku ja raportointi

Arvosanan 5 tasolla opiskelija osaa:
- käyttää monipuolisesti ammattikäsitteitä
- vertailla ja valita tarkoituksenmukaista tietoa
- raportoida ja viestiä ammattimaisesti

Arvosanan 3 tasolla opiskelija osaa:
- käyttää johdonmukaisesti ammattikäsitteitä eri työkäytänteitä ja tilanteita selittäessään
- koota tietoa ja hyödyntää tietoperustaansa
- raportoida sovitulla tavalla

Arvosanan 1 (H) tasolla opiskelija osaa:
- käyttää keskeisiä ammattikäsitteitä eri työkäytänteitä ja -tilanteita selittäessään
- etsiä tietoa eri tietolähteistä
- raportoida


Ammatillinen toiminta ja työelämän kehittäminen

Arvosanan 5 tasolla opiskelija osaa:
- toimia itsenäisesti opittuja taitoja ja menetelmiä käyttäen
- ottaa vastuuta asiakkaan ja /tai yhteistyötahojen kanssa toimimisesta ja heidän tarpeisiinsa vastaamisesta
- ennakoida ohjaustarpeitaan

Arvosanan 3 tasolla opiskelija osaa:
- toimia opittuja taitoja ja menetelmiä käyttäen
- toimia ammatillisesti asiakkaiden ja/tai yhteistyötahojen kanssa ja tunnistaa heidän tarpeensa
- osallistua ohjaukseen ja hyödyntää sitä

Arvosanan 1 (H) tasolla opiskelija osaa:
- toimia ryhmän jäsenenä
- suunnitella ohjatusti oman työn etenemistä ja ajankäyttöä
- toimia turvallisesti ja ammattieettisten periaatteiden mukaisesti
- noudattaa annettuja ohjeita ja sääntöjä

Ryhmätyötaidot, johtaminen ja vastuullisuus

Arvosanan 5 tasolla opiskelija osaa:
- edistää toiminnallaan ryhmän toimintaa ja ilmapiiriä
- hallita ajankäyttöään tehden sovitut tehtävät työssä vaadittavalla laatutasolla
- toimia vastuullisesti ja soveltaa opittuja taitoja ja menetelmiä
- suunnitella ja arvioida toimintaansa turvallisuus ja/tai eettiset näkökulmat huomioiden

Arvosanan 3 tasolla opiskelija osaa:
- toimia tavoitteellisesti ryhmässä
- suunnitella ja hallita oman työn etenemistä ja ajankäyttöä
- havaita turvallisuuteen liittyviä riskejä
- perustella toimintaansa ammattieettisten periaatteiden mukaisesti

Arvosanan 1 (H) tasolla opiskelija osaa:
- toimia ryhmän jäsenenä
- suunnitella ohjatusti oman työn etenemistä ja ajankäyttöä
- toimia turvallisesti ja ammattieettisten periaatteiden mukaisesti
- noudattaa annettuja ohjeita ja sääntöjä

Opiskelijan tulee tarvittaessa ”täydentää projektin osaamistavoitteista puuttuvaa osaamista, kunnes osaaminen voidaan arvioida hyväksytyllä tasolla. ” (Laurean tutkintosääntö.)

Kaikkien Laurean toimijoiden odotetaan noudattavan hyviä tieteellisiä käytänteitä, joihin kuuluu asianmukainen lähteisiin viittaaminen. Perehdy ja kysy käytänteistä tarvittaessa. Kaikki opintotehtävät tehdään yksilötyönä, jollei muuta ole ohjeistettu. Ouriginalin käytöstä tehtävien tarkistuksen yhteydessä opettaja kertoo erikseen.
Englanniksi

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Toteutustapa

Projekti toteutetaan yhdessä työelämäyhteistyökumppanin kanssa P2P-ympäristössä. Kumppanina projektissa on Zeroni. Projektin tavoitteena on tehdä markkinatutkimus Ruotsin markkinoista (ml viranomaisselvitykset). Projektissa käytetään sekä suomea että englantia.

Opiskelijat kerryttävät osaamista markkinatutkimuksesta sekä palvelumuotoilusta projektin aikana.

Projektissa käytetään Service design - canvas-työtilaa, joka on englanninkielinen. Myös projektin tietoperusta (1 kpl) kirjoitetaan englanniksi. Opiskelu edellyttää aktiivista osallistumista ja sitoutumista vuorovaikutukseen. Opiskelija saa henkilökohtaista palautetta ohjaajalta, lisäksi projektissa hyödynnetään työelämä- ja vertaispalautetta.

Viikoittaiset ohjaustapaamiset ovat maanantaisin klo 10.30-11.30 etäyhteydellä (Teams). Projektitiimi työskentelee yhdessä Teamsissa. Projektiin sisältyy kolme pakollista tapaamista Hyvinkäällä: projektin kick-off maanantaina 15.1. klo 11-13, ohjaustapaaminen ma 11.3. klo 10.30, sekä projektiseminaari toukokuussa 2024.


Projektin ohjaus- ja työskentelyajat ovat katsottavissa Lukkarikoneesta. Viestintäkäytänteistä sovitaan projektikohtaisesti.

Laurea pidättää oikeuden muutoksiin.

Opintototeutuksen laatua on arvioitu, ja raportti itsearvioinnista löytyy projektin Teams-työtilasta.

Oppimateriaali ja suositeltava kirjallisuus

Projektin aihepiiriin tarvittava lähdeaineisto valitaan erikseen projektin toimeksiannon jälkeen.

Toteutuksen valinnaiset suoritustavat

Laurean tutkintosäännön mukaisesti ”Kaikilla opiskelijoilla on oikeus osaamisensa näyttämiseen. Aloitteen hankitun osaamisen tunnistamisesta ja tunnustamisesta tekee opiskelija. Osaamisen tunnistaa ja tunnustaa opinnosta vastaava opettaja tai muu tehtävään nimetty henkilö. Arvioinnissa noudatetaan samaa arviointikriteeristöä ja pääsääntöisesti samaa arviointiasteikkoa kuin vastaavalla opintojaksolla tai -kokonaisuudella. Opiskelijalla on oikeus hakea osaamisen tunnustamista riippumatta siitä, missä, miten ja milloin osaaminen on hankittu. Opiskelija voi hakea myös työssä hankittavan osaamisen tunnistamista osaksi tutkintoa (työn opinnollistaminen). Opiskelija vastaa osaamisen osoittamisesta, todistamisesta ja riittävien tietojen toimittamisesta. Osaamisen arvioivat opiskelija ja näytön vastaanottava ohjaaja yhdessä. ” Katso lisätietoa opiskelijaintrasta.

Työelämäyhteistyö ja/tai TKI

Zeroni

Toteutuksen tärkeät päivämäärät

Tutkintosäännön 18§ mukaisesti ”opiskelijan on oltava ensimmäisellä kontaktikerralla läsnä tai ilmoitettava poissaolostaan vastuuopettajalle opintoon osallistumisensa vahvistamiseksi. Ilmoittautuminen hylätään, mikäli opiskelija ei ilmoita poissaolostaan opinnon aloituskerralta tai poissaolon syytä ei voida pitää perusteltuna.” Projektissa ensimmäisellä kontaktikerralla tarkoitetaan projektitiimin ja ohjaajan ensimmäistä tapaamiskertaa.

Projektin kick-off - tapahtumaan osallistuminen on välttämätöntä, jotta kaikki toimijat saavat projektin toimeksiannon tietoonsa.

Viikoittaiset ohjaustapaamiset ovat maanantaisin klo 10.30-11.30 etäyhteydellä (Teams). Projektitiimi työskentelee yhdessä Teamsissa. Projektiin sisältyy kolme pakollista tapaamista Hyvinkäällä: projektin kick-off maanantaina 15.1. klo 11-13, ohjaustapaaminen ma 11.3. klo 10.30, sekä projektiseminaari toukokuussa 2024.

Projektia ohjataan viikoittain. Opiskelija voi vertailla työskentelyaikoja Lukkarikoneessa ja valita projektit/opinnot, jotka eivät osu päällekkäin.

Kansainvälisyys toteutuksella

Projekti edellyttää vahvaa suomenkielentaitoa, joten se ei sovellu vaihto-opiskelijoille.

Opiskelijan ajankäyttö ja kuormitus

Projektin mitoitus opintopistemäärään ja projektin pituuteen perustuu 1 op=26,7 h

Opiskelija käyttää 15 opintopisteen projektiin työaikaa yhteensä n. 16 tuntia viikossa (sisältää sekä itsenäisen työskentelyn että tiimityöskentelyn).

Lisätietoja opiskelijoille

Opinto on vaatimuksiltaan amk-tutkintoon johtavan koulutuksen tasoa. Opinto toteutuu P2P.n projektiopintona edellyttäen osallistumista yhteiseen projektiohjaukseen ja työskentelyyn. Projekti toteutetaan etätyöskentelypainotteisesti.

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

Osaamisen arviointi kohdistuu opetussuunnitelmien tavoitekuvauksiin ja osaamisen taso arvioidaan opinnon toteutussuunnitelmalla ilmoitetun arviointikriteeristön perusteella (Laurean tutkintosääntö).

Projektin arvioinnissa noudatetaan Laurean arviointikriteereiden vaatimustasoa I, kun projekti suoritetaan osana ydinopintoja. Jos projekti suoritetaan osana täydentäviä HR- opintoja niin tällöin käytetään arviointikriteerien vaatimustasoa 2

Arviointiin perehdytään projektin alkaessa. Arviointikriteerit löytyvät myös opiskelijaintrasta > Opintosuoritukset ja arviointi > Arviointi.

Opinnon arvioinnissa käytetään amk-tutkinto-opiskelijan osaamisen arviointikehikon vaatimustason I mukaisia kriteereitä:


Ammatillinen tietoperusta, tiedonhaku ja raportointi

Arvosanan 5 tasolla opiskelija osaa:
- käyttää monipuolisesti ammattikäsitteitä
- vertailla ja valita tarkoituksenmukaista tietoa
- raportoida ja viestiä ammattimaisesti

Arvosanan 3 tasolla opiskelija osaa:
- käyttää johdonmukaisesti ammattikäsitteitä eri työkäytänteitä ja tilanteita selittäessään
- koota tietoa ja hyödyntää tietoperustaansa
- raportoida sovitulla tavalla

Arvosanan 1 (H) tasolla opiskelija osaa:
- käyttää keskeisiä ammattikäsitteitä eri työkäytänteitä ja -tilanteita selittäessään
- etsiä tietoa eri tietolähteistä
- raportoida


Ammatillinen toiminta ja työelämän kehittäminen

Arvosanan 5 tasolla opiskelija osaa:
- toimia itsenäisesti opittuja taitoja ja menetelmiä käyttäen
- ottaa vastuuta asiakkaan ja /tai yhteistyötahojen kanssa toimimisesta ja heidän tarpeisiinsa vastaamisesta
- ennakoida ohjaustarpeitaan

Arvosanan 3 tasolla opiskelija osaa:
- toimia opittuja taitoja ja menetelmiä käyttäen
- toimia ammatillisesti asiakkaiden ja/tai yhteistyötahojen kanssa ja tunnistaa heidän tarpeensa
- osallistua ohjaukseen ja hyödyntää sitä

Arvosanan 1 (H) tasolla opiskelija osaa:
- toimia ryhmän jäsenenä
- suunnitella ohjatusti oman työn etenemistä ja ajankäyttöä
- toimia turvallisesti ja ammattieettisten periaatteiden mukaisesti
- noudattaa annettuja ohjeita ja sääntöjä

Ryhmätyötaidot, johtaminen ja vastuullisuus

Arvosanan 5 tasolla opiskelija osaa:
- edistää toiminnallaan ryhmän toimintaa ja ilmapiiriä
- hallita ajankäyttöään tehden sovitut tehtävät työssä vaadittavalla laatutasolla
- toimia vastuullisesti ja soveltaa opittuja taitoja ja menetelmiä
- suunnitella ja arvioida toimintaansa turvallisuus ja/tai eettiset näkökulmat huomioiden

Arvosanan 3 tasolla opiskelija osaa:
- toimia tavoitteellisesti ryhmässä
- suunnitella ja hallita oman työn etenemistä ja ajankäyttöä
- havaita turvallisuuteen liittyviä riskejä
- perustella toimintaansa ammattieettisten periaatteiden mukaisesti

Arvosanan 1 (H) tasolla opiskelija osaa:
- toimia ryhmän jäsenenä
- suunnitella ohjatusti oman työn etenemistä ja ajankäyttöä
- toimia turvallisesti ja ammattieettisten periaatteiden mukaisesti
- noudattaa annettuja ohjeita ja sääntöjä

Opiskelijan tulee tarvittaessa ”täydentää projektin osaamistavoitteista puuttuvaa osaamista, kunnes osaaminen voidaan arvioida hyväksytyllä tasolla. ” (Laurean tutkintosääntö.)

Kaikkien Laurean toimijoiden odotetaan noudattavan hyviä tieteellisiä käytänteitä, joihin kuuluu asianmukainen lähteisiin viittaaminen. Perehdy ja kysy käytänteistä tarvittaessa. Kaikki opintotehtävät tehdään yksilötyönä, jollei muuta ole ohjeistettu. Ouriginalin käytöstä tehtävien tarkistuksen yhteydessä opettaja kertoo erikseen.
Englanniksi

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Toteutustapa

Projektiopinto toteutetaan Laurean Tikkurilan kampuksella.
OSALLISTUMINEN ON PAKOLLINEN ALOITUSKERRALLA. Silloin käydään läpi tavoitteet, aikataulu ja työskentelytavat sekä jaetaan toimeksiannot tiimeille.
Aikataulu on näkyvissä Pakissa/Tuudossa.
Opinnossa käytetään englannin ja suomen kieltä.

Luennot sijoittuvat projektin alkuviikoille.
Viikottaiset projektiohjaukset ja tiimitapaamiset jatkuvat läpi koko syyslukukauden.
Projekti sisältää luentoja, työpajoja, osaamisen osoittamista ja tiimityöskentelyä ulkoisten liikekumppanien toimeksiannoissa.


Aktiivinen projektityöskentely ja projektiohjauksiin & tiimitapaamisiin osallistuminen sekä tentin läpäiseminen ovat edellytys projektin suorittamiseksi hyväksytysti. Luennoilla läsnäolo on hyvin suositeltavaa muttei pakollista.

Oppimateriaali ja suositeltava kirjallisuus

Oppimateriaalit ilmoitetaan projektin alussa.

Toteutuksen valinnaiset suoritustavat

Opiskelijalla on mahdollisuus antaa osaamisen näyttö mikäli hänelle on kertynyt projektissa tavoiteltavaa osaamista aiemmin. Näytöstä sovitaan vastuuopettajan kanssa erikseen ennen projektin alkua tai sen alkaessa. Lisätietoja näytöstä löytyy opiskelijaintrasta.

Työelämäyhteistyö ja/tai TKI

Projektitiimit suorittavat palvelumuotoilua tiiviissä yhteisytyössä toimeksiantajayritysten kanssa.

Toteutuksen tärkeät päivämäärät

Aloituskerralla läsnäolopakko.

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

Projektiopinto arvioidaan Laurean yleisten arviointikriteerien mukaisesti vaatimustasolla 1.
Arviointi käydään läpi yksityiskohtaisemmin aloituskerralla.

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Toteutustapa

Project implementation mode: the project will be carried out as a P2P project in cooperation with the University del Desarrollo Project Group (https://www.udd.cl/about-us/) AND with companies from both countries looking to expand business in Finland/EU and Chile/Latin America.

Project content: International Business Development, target market research (macro- and microlevel), business opportunities identification, client search, partner search. Cross-cultural communication and teamwork. Service Design.
The aim (15 credits) is that the student is able to
- research and manage customer / market potential
- analyze and use business reports in projects
- utilize Service Design framework in developing sustainable solutions for the project clients
- use strategic planning, analysis and decision making tools in project contexts
- make business decisions in various project contexts

The project is completed in cooperation with a working life partner in a P2P learning environment. Working life partner is a company from Finland and a company from Chile.

The enrolled students will develop their competencies related to the study in question during this project implementation.

Project will include TWO INTENSIVE WEEKS where 100% attendance is mandatory.

First Intensive working week the UDD/Chilean student team will visit Finland 4.9-8.9 2023, this will be the kick-off and team building week of the project. Second Intensive working week the Finnish team will visit Chile 20.11-24.11.2023. Laurea will cover the costs for flights and accommodation (Laurea Degree Students).

Daytime learning:
An independently studied part (in Canvas) supports the project implementation, but it is important to take part in project teamwork and guidance on campus according to schedule, full participation in the intensive weeks is mandatory. Studying requires active participation and commitment to interactive and international project work. You will receive individual feedback for assignments from the teacher, and working life or peer feedback are also utilised.

Project’s guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available in Teams.

Oppimateriaali ja suositeltava kirjallisuus

The source materials needed for the subject area of the project are selected separately after the project assignment.

Toteutuksen valinnaiset suoritustavat

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Työelämäyhteistyö ja/tai TKI

Working life partner: to be selected, University Del Desarrollo is academic cooperation partner.

Toteutuksen tärkeät päivämäärät

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies… Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified."

The first contact session in a project means the first meeting between the project team and the supervisor (pre-brief 29.8. 14-16 Hyvinkää Campus, room 2-32).

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task. Project kick-off week 4.9.-8.9. Finland.

Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

Kansainvälisyys toteutuksella

University Del Desarrollo is academic cooperation partner. Additionally there will be two companies looking to expand their operations in Chile/Latin America and Finland/EU.

The project will be implemented with a team of students and staff from University del Desarrollo, students will be divided to smaller working teams so that Finnish and Chilean students work together. Guidance is provided by Chilean and Finnish lecturer. The project will include one intensive week in Chile and one in Finland.

Opiskelijan ajankäyttö ja kuormitus

The student spends approximately 16 hours of weekly working time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Sisältö ja sen jaksotus

Aims of the project: Market research, market analysis, data-driven decision making, service design, international marketing, international sales, international teamwork, cross-cultural working.

Lisätietoja opiskelijoille

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Toteutustapa

Service Design project for a local company operating in Hospitality Industry

The project is completed in cooperation with a working life partner in a P2P learning environment. Working life partner is a local company operating in Hospitality Industry.

The enrolled students will develop their competencies and learn to:
plan, implement and evaluate a Service Design project with service design methods
and develop sustainable practices in organisations related to the study in question during this project implementation.

The project is completed in cooperation with a working life partner in a P2P learning environment. Working life partner is company in Hospitality sector.

The enrolled students will develop their competencies related to the study in question during this project implementation.

Daytime learning:
An independently studied part (in Canvas) supports the project implementation, but it is important to take part in project teamwork and guidance on campus according to schedule. . Studying requires active participation and commitment to interactive project work. You will receive individual feedback for assignments from the teacher, and working life or peer feedback are also utilised.

Project’s guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available in Teams.

Oppimateriaali ja suositeltava kirjallisuus

The source materials needed for the subject area of the project are selected separately after the project assignment.

Toteutuksen valinnaiset suoritustavat

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Työelämäyhteistyö ja/tai TKI

Working life partner: Local company in Hospitality Sector

Toteutuksen tärkeät päivämäärät

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies… Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified." The first contact session in a project means the first meeting between the project team and the supervisor, pre-brief 30.8. 900-1000 at Laurea Hyvinkää Campus, room 3-17.

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task.
Kick-off meeting with the Client, 11.9. 900-1000 at Hyvinkää Campus, room 2-32.


Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

Kansainvälisyys toteutuksella

The project is suitable for exchange students.

Opiskelijan ajankäyttö ja kuormitus

The student spends approximately 16 hours of weekly working time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Sisältö ja sen jaksotus

Aims of the project:
Service Design, client management, digital marketing, digital sales, hospitality, tourism, leisure, travel

Lisätietoja opiskelijoille

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Toteutustapa

- Project is based on international collaboration with Brazilian and Paraguayan university students (Student Project Managers)
- Laurea Team´s task: Introduce and support Students in Brazilian University take part into project based learning See more information about WLC and our collaboration project: https://heicomp.com



TEAM´S MAIN TASK
Design and build Virtual Self-Study Course of How to Study Working Life related Project studies (Students view)!
- End product will be a mobile App which Laurea's Partner University builds (coding). Laurea team's main task is to design.



NOTE:
There are two Laurea Hyvinkää projects with similar content
HL00BU34-3021 /Tero Uusitalo
HL00BU34-3023 /Marja Isokangas (this implementation)
These two project teams will work closely together.



The project deliverables:
Application (final application will be built by a partner university, Laurea team designs and makes the plan)




Studying platforms: Teams, Miro & Canvas



HOW DO YOU BENEFIT FROM THIS PROJECT for WORKING LIFE? YOU WILL
- learn modern leadership skills in practice
- learn HR management and motivation
- learn service design methods, tools and mindset
- learn in a concrete way digital orientation process (useful competence in HR management) through planning the course for new project students
- expand your personal and international networks
- learn to work in multicultural environment

Oppimateriaali ja suositeltava kirjallisuus

Theory studying in the project:
1.Self-study in Canvas (3 ects), Service Design /Double diamond
2.Theory base writing, 1500 words academic writing with references and applying part (3ects)

Toteutuksen valinnaiset suoritustavat

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Työelämäyhteistyö ja/tai TKI

Working life partner:The HEIComp Project. https://heicomp.com

Toteutuksen tärkeät päivämäärät

Project Kick-Off day: 29.8.2023, 9:00-15:30

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies… Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified." The first contact session in a project means the first meeting between the project team and the supervisor (pre-brief).


Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

Kansainvälisyys toteutuksella

Project based fully in international colloboration with following actors:
- HEIComp project (International consortium of universities: Brazil, Paraquay, Portugal, Romania and Finland)
- Direct communication with Brazil/Paraquay students

Opiskelijan ajankäyttö ja kuormitus

1 cr. = 26.7 h.

Sisältö ja sen jaksotus

Aims of the project, to produce:
- Working Life Connected Course for Student Project Managers, Global Virtual Self-Study in English. Approved by HEIComp Project Manager Group by 12/2023. Published by 31.12.2023.

Lisätietoja opiskelijoille

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.
Evaluation criteria is available in Teams platform.



In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Toteutustapa

Service Design Projekti
"Corporate Social Responsibility" tiimi suunnittelee ja toteuttaa työpajan SURE-hankkeen kohderyrityksille. Työpajan aiheina mm vastuullisuusraportointi. Toteutus englanniksi.

Arviointiasteikko

H-5

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Arviointiasteikko

H-5

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Toteutustapa

The project is completed in cooperation with a working life partner in a P2P learning environment. Working life partner is Ramirent. The aim of the project is first to make a visual process description of Ramirent´s customer service process and see its potential challenges and second, create tools to measure the quality of customer service.

The enrolled students will develop their competencies related to the study in question during this project implementation.

Daytime learning:
An independently studied part (in Canvas) supports the project implementation, but it is important to take part in project teamwork and guidance on campus according to schedule. .Studying requires active participation and commitment to interactive project work. You will receive individual feedback for assignments from the teacher, and working life or peer feedback are also utilised. The project team will work together on Mondays at Hyvinkää Campus. The weekly meeting time with supervisor is on Mondays at 9.30-10.30. The prebrief of the project is on Monday 30.8. at 9.30-10.30 and the actual project kickoff meeting on Monday 30.8. at 11.30-12.30. Evaluation on 4.12. at 9.30-11.00

Project’s guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available in project folder in Teams.

Arviointiasteikko

H-5

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Arviointiasteikko

H-5

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Toteutustapa

Projektiopinto toteutetaan Laurean Tikkurilan kampuksella.
OSALLISTUMINEN ON PAKOLLINEN ALOITUSKERRALLA. Silloin käydään läpi tavoitteet, aikataulu ja työskentelytavat sekä jaetaan toimeksiannot tiimeille.
Aikataulu on näkyvissä Pakissa/Tuudossa.

Luennot sijoittuvat projektin alkuviikoille.
Viikottaiset projektiohjaukset ja tiimitapaamiset jatkuvat läpi koko syyslukukauden.
Projekti sisältää luentoja, työpajoja, osaamisen osoittamista ja tiimityöskentelyä ulkoisten liikekumppanien toimeksiannoissa.

Projektissa käytetään englannin ja suomen kieltä.

Aktiivinen projektityöskentely ja projektiohjauksiin & tiimitapaamisiin osallistuminen sekä tentin läpäiseminen ovat edellytys projektin suorittamiseksi hyväksytysti. Luennoilla läsnäolo on hyvin suositeltavaa muttei pakollista.

Oppimateriaali ja suositeltava kirjallisuus

Oppimateriaalit ilmoitetaan projektin alussa.

Toteutuksen valinnaiset suoritustavat

Opiskelijalla on mahdollisuus antaa osaamisen näyttö mikäli hänelle on kertynyt projektissa tavoiteltavaa osaamista aiemmin. Näytöstä sovitaan vastuuopettajan kanssa erikseen ennen projektin alkua tai sen alkaessa. Lisätietoja näytöstä löytyy opiskelijaintrasta.

Työelämäyhteistyö ja/tai TKI

Projektitiimit suorittavat palvelumuotoilua tiiviissä yhteisytyössä toimeksiantajayritysten kanssa.

Toteutuksen tärkeät päivämäärät

Aloituskerralla läsnäolopakko.

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

Projektiopinto arvioidaan Laurean yleisten arviointikriteerien mukaisesti vaatimustasolla 1.
Arviointi käydään läpi yksityiskohtaisemmin aloituskerralla.

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Toteutustapa

Designing Concept for Foreign Companies Looking for Investment Targets.
Main activites:
- Interviewing the officers of Economic Affairs in Municipalities
- Desigining the 1-2 day visiting concept in Helsinki-Hyvinkää region

Working life partner is: TechVilla

The enrolled students will develop their competencies related to the study in question during this project implementation.

Daytime learning (partly online):
An independently studied part (in Canvas) supports the project implementation, but it is important to take part in project teamwork and guidance on campus according to schedule. . Studying requires active participation and commitment to interactive project work. You will receive individual feedback for assignments from the teacher, and working life or peer feedback are also utilised.

Project’s guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available [fill in the place e.g. Teams].

Oppimateriaali ja suositeltava kirjallisuus

The source materials needed for the subject area of the project are selected separately after the project assignment.

Toteutuksen valinnaiset suoritustavat

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

[Leave the above text in place and add a description of the opportunities for accreditation of prior learning or other alternative completion methods.]

Työelämäyhteistyö ja/tai TKI

Working life partner: [the name of a company or client, or if the company specifically prohibits the release thereof, enter the sector; the field is used to monitor partnerships and the RDI integration.]

Kansainvälisyys toteutuksella

The project is suitable for exchange students.
The project target are international and the deliverables will be provided for TechVilla in English.

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Toteutustapa

Designing Video and Orientation Material for the Company.
Materials will be produced for new workers guiding orientating process in electronical form.
Deliverables: content for tutorial videos, documents, etc.
Project rrequires visiting in Karkkila approximately 1-3 times.

Working life partner is [x].

The enrolled students will develop their competencies related to the study in question during this project implementation.

[Choose and edit the sentence templates below. Remember to delete the unnecessary topic and text.

Blended learning implementation /Daytime learning:
The project includes, in addition to teamwork, scheduled guidance on campus and online, which require participation. An independently studied part (in Canvas) supports the project implementation. Studying requires active participation and commitment to interactive project work. You will receive individual feedback for assignments from the teacher, and working life or peer feedback are also utilised.

Project’s guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available [fill in the place e.g. Teams].

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Toteutustapa

Service Design project for a local company operating in Hospitality Industry

The project is completed in cooperation with a working life partner in a P2P learning environment. Working life partner is a local company operating in Hospitality Industry.

The enrolled students will develop their competencies and learn to:
plan, implement and evaluate a Service Design project with service design methods
and develop sustainable practices in organisations related to the study in question during this project implementation.

Blended learning implementation:
The project includes, in addition to teamwork, scheduled guidance on campus and online, which require participation. An independently studied part (in Canvas) supports the project implementation. Studying requires active participation and commitment to interactive project work. You will receive feedback for assignments from the teacher and working life and peer feedback are also utilised.

Project’s guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available in Teams.

Oppimateriaali ja suositeltava kirjallisuus

The source materials needed for the subject area of the project are selected separately after the project assignment.

Toteutuksen valinnaiset suoritustavat

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Työelämäyhteistyö ja/tai TKI

Working life partner: local company operating in Hospitality Industry

Toteutuksen tärkeät päivämäärät

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies… Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified." The first contact session in a project means the first meeting between the project team and the supervisor (pre-brief). Pre-brief is 17.1. 9-10 o'clock at Laurea Hyvinkää Campus, room 2-32.

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task. Kickoff meeting is 17.1. 12-13 o'clock at Laurea Hyvinkää Campus, room 2-32.

Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.
Guidance meetings Tuesdays 915-1030 o'clock.

Kansainvälisyys toteutuksella

The project is suitable for exchange students.

Opiskelijan ajankäyttö ja kuormitus

The student spends approximately 16 hours of weekly working time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Sisältö ja sen jaksotus

Aims of the project: Service Design, client management, digital marketing, digital sales, hospitality, tourism, leisure, travel

Lisätietoja opiskelijoille

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Toteutustapa

Project content: International recruiting development; working opportunities in Finland for educated international applicants. How career opportunities / Finnish working life are seen from international perspective? How could the client meet the expectations better? Service Design framework is utilized in project implementation.

The project is completed in cooperation with a working life partner in a P2P learning environment. Working life partner is one of the leading recruitment/staffing companies in Finland and Laurea's Key Partner.

The enrolled students will develop their competencies related to the study in question during this project implementation.

Blended learning implementation:
The project includes, in addition to teamwork, scheduled guidance on campus and online, which require participation. An independently studied part (in Canvas) supports the project implementation. Studying requires active participation and commitment to interactive project work. You will receive feedback for assignments from the teacher and working life and peer feedback are also utilised.

Project’s guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available in Teams.

Oppimateriaali ja suositeltava kirjallisuus

The source materials needed for the subject area of the project are selected separately after the project assignment.

Toteutuksen valinnaiset suoritustavat

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Työelämäyhteistyö ja/tai TKI

Working life partner: One of the leading recruitment / staffing companies in Finland, Laurea's Key Partner

Toteutuksen tärkeät päivämäärät

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies… Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified." The first contact session in a project means the first meeting between the project team and the supervisor (pre-brief). Pre-brief is 16.1. 10-11 o'clock at Laurea Hyvinkää Campus, room 2-32.

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task. The kickoff meeting is 16.1. 14-15 at Laurea Hyvinkää Campus, room 2-32.

Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.
Guidance session are arranged on Mondays 1200-1300 o'clock.

Kansainvälisyys toteutuksella

The project is suitable for exchange students.

Opiskelijan ajankäyttö ja kuormitus

The student spends approximately 16 hours of weekly working time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Sisältö ja sen jaksotus

Aims of the project: International recruitment, staffing, service design, marketing, marketing message, marketing channels, customer relationship management, account management, career planning, professional development.

Lisätietoja opiskelijoille

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Arviointiasteikko

H-5

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Toteutustapa

In this project we will work with a First Appartment Buyer- digital platform! Our aim is to understand the needs of 1st Home Owners and to evaluate and develop the service offering accordingly.

We learn the latest and best practice Customer Oriented methods (e.g. benchmark, customer persona, customer journey, future skenarios, ideating, value proposition, consumer behavior...).

Competences and skills: SERVICE DESIGN, HOME OWNING PROCESS, CUSTOMER EXPERIENCE, CO-CREATION, INTERNATIONAL CO-OPERATING, DIGITAL CONCEPT DESIGN AND CONCEPT TEST

We will e.g.
- Test and analyse digital service
- Analyse data
- Evaluate value adding features for first apartment owners
- Design Customer Journeys for first appartment owners
- Develop new ideas to service based on analysis
- Learn critical thinking

We will learn how to do a project with Service Design process and tools. We will replace one Theory Basis with Service Design Course in Laurea Canvas Digital platform and write only one Theory Basis on this course.

We will also learn how to work in a multi-cultural teams and increase your understanding of different cultural and communicational aspects (Asia, Europe, other?).

The project is completed in cooperation with a working life partner. Working life partner is https://myhomesid.com/fi/.

The enrolled students will develop their competencies related to the Design Challenge in question during this project implementation.

Guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available.

Arviointiasteikko

H-5

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Toteutustapa

The project is completed in cooperation with a workplace partner in a P2P learning environment.

Project content: Planning & implementing a Service Design project in hotel industry utilizing sustainable practices.

Guidance sessions and communication practices are agreed on a project-specific basis. Guidance on-campus, Face-to-Face.
Project is NOT suitable students in blended learning programmes.

If this project is fully booked, students may use post-enrolment to apply for projects and study units which still accept students.

Laurea reserves the right to make changes.

Aika ja paikka

[This field is not used at Laurea.]

Oppimateriaali ja suositeltava kirjallisuus

The source materials needed for the subject area of the project are selected separately after the project assignment.

Toteutuksen valinnaiset suoritustavat

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Työelämäyhteistyö ja/tai TKI

Project’s client: Client is a local Hotel (part of a hotel chain)

Toteutuksen tärkeät päivämäärät

Project Pre-Briefing meeting: Wed. 24.8.2022 1500-1600 o'clock
Project Briefing meeting with Client: 31.8.2022 1000-1100 o'clock
Project guidance is offered on a weekly basis on Campus Wednesdays 1000-1100 o'clock

As a student, you may compare the available guidance sessions in Lukkarikone and select those projects/studies that do not overlap. According to the degree regulations (section 18 ) compulsory attendance in a study unit must be specified and justified in the study unit’s implementation plan.

In addition, the project team schedules a separate meeting to work on the project after the kickoff briefing.

Supervisors send a separate briefing invitation to those who were accepted to the project approximately one week before the kickoff briefing.

Kansainvälisyys toteutuksella

The study unit is suitable for exchange students.

Opiskelijan ajankäyttö ja kuormitus

A student spends approximately 16 hours of work time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Sisältö ja sen jaksotus

Service Design, project management, international teamworking, international marketing, product/service development, multicultural teams, client management, presentation skills.

Lisätietoja opiskelijoille

The study unit corresponds to the requirements of Bachelor's level education.

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies, Alternatively, the teacher can specify a different manner for the student to confirm that they intend to participate in the studies. The completion of these measures can be required within a week of the studies having begun. The application of the aforementioned approach requires that the teacher notifies the students accepted to the study unit of the practice and that the practice is specifically mentioned in the study unit’s implementation plan.

If the student has a justified reason for not attending the first contact teaching session or for not notifying the teacher of their intention to be involved in studies in the manner required by the teacher, the student must contact the responsible teacher to agree on participation in the studies. Their registration for the study unit will be rejected, of the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified, Another student who is in line for the study unit can be selected in their place."

Project team consists of 2-3 exchange students and 4-5 Finnish students.

Arviointiasteikko

H-5

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Toteutustapa

The project is completed in cooperation with a workplace partner in a P2P learning environment.

Project content: International recruiting; working opportunities in Finland for educated international applicants. How career opportunities / Finnish working life are seen from international perspective. What are the key touch-points of international applicants and what kind of information is needed in different stages of employment in Finland. What might be the negatively perceived aspects. Service Design framework is utilized in project implementation.

Guidance sessions and communication practices are agreed on a project-specific basis. Guidance on-campus, Face-to-Face.
Project is suitable students in blended learning programmes.

If this project is fully booked, students may use post-enrolment to apply for projects and study units which still accept students.

Laurea reserves the right to make changes.

Aika ja paikka

[This field is not used at Laurea.]

Oppimateriaali ja suositeltava kirjallisuus

The source materials needed for the subject area of the project are selected separately after the project assignment.

Toteutuksen valinnaiset suoritustavat

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Työelämäyhteistyö ja/tai TKI

Project’s client:Client is the leading private employment agency in Finland. In addition to Finland, operations in Sweden, Norway, Estonia, Spain, Poland and Russia. Company solves the challenge of finding the right employee fit with new and creative methods. For clients, they offer visionary and boldly future-oriented partnerships. For employees, they offer exciting opportunities at all stages of their careers.

Toteutuksen tärkeät päivämäärät

Project Pre-Briefing meeting: Monday 22.8.2022 1500-1600 o'clock
Project Briefing meeting with Client: 29.8.2022 1130-1230 o'clock
Project guidance is offered on a weekly basis on Campus Mondays 1130-1230 o'clock

As a student, you may compare the available guidance sessions in Lukkarikone and select those projects/studies that do not overlap. According to the degree regulations (section 18 ) compulsory attendance in a study unit must be specified and justified in the study unit’s implementation plan.

In addition, the project team schedules a separate meeting to work on the project after the kickoff briefing.

Supervisors send a separate briefing invitation to those who were accepted to the project approximately one week before the kickoff briefing.

Kansainvälisyys toteutuksella

The study unit is suitable for exchange students.

Opiskelijan ajankäyttö ja kuormitus

A student spends approximately 16 hours of work time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Sisältö ja sen jaksotus

Service Design, international recruiting, project management, international teamworking, international marketing, multicultural teams, client management, presentation skills.

Lisätietoja opiskelijoille

The study unit corresponds to the requirements of Bachelor's level education.

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies, Alternatively, the teacher can specify a different manner for the student to confirm that they intend to participate in the studies. The completion of these measures can be required within a week of the studies having begun. The application of the aforementioned approach requires that the teacher notifies the students accepted to the study unit of the practice and that the practice is specifically mentioned in the study unit’s implementation plan.

If the student has a justified reason for not attending the first contact teaching session or for not notifying the teacher of their intention to be involved in studies in the manner required by the teacher, the student must contact the responsible teacher to agree on participation in the studies. Their registration for the study unit will be rejected, of the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified, Another student who is in line for the study unit can be selected in their place."

Project team consists of 2-3 exchange students and 4-5 Finnish students.

Arviointiasteikko

H-5

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Toteutustapa

The project is completed in cooperation with a workplace partner in a P2P learning environment.

Project content: Digital marketing development, website development, digital / social media channel analysis and planning for a Finnish Design Studio.

Guidance sessions and communication practices are agreed on a project-specific basis. Guidance on Campus, Face-to-Face.
Project suits students in blended learning programmes.

If this project is fully booked, students may use post-enrolment to apply for projects and study units which still accept students.

Laurea reserves the right to make changes.

Oppimateriaali ja suositeltava kirjallisuus

The source materials needed for the subject area of the project are selected separately after the project assignment.

Toteutuksen valinnaiset suoritustavat

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Työelämäyhteistyö ja/tai TKI

Project’s client: A Finnish Design Studio in Clothing Design sector

Toteutuksen tärkeät päivämäärät

Project Pre-briefing 22.8.2022 1600-1700 o'clock
Project briefing meeting with Client 29.8 1300-1400 o'clock
Project guidance is offered on a weekly basis on Mondays on Campus 1300-1400 o'clock

As a student, you may compare the available guidance sessions in Lukkarikone and select those projects/studies that do not overlap. According to the degree regulations (section 18 ) compulsory attendance in a study unit must be specified and justified in the study unit’s implementation plan.

In addition, the project team schedules a separate meeting to work on the project after the kickoff briefing.

Supervisors send a separate briefing invitation to those who were accepted to the project approximately one week before the kickoff briefing.

Kansainvälisyys toteutuksella

The study unit is suitable for exchange students.

Opiskelijan ajankäyttö ja kuormitus

A student spends approximately 16 hours of work time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Sisältö ja sen jaksotus

Digital marketing, Social media, Marketing Analysis, Website development, International marketing, International teamwork, Multicultural teams, Marketing planning.

Lisätietoja opiskelijoille

Student team consists of 2-3 exchange students and 4-5 Finnish students.
The study unit corresponds to the requirements of Bachelor's level education.

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies, Alternatively, the teacher can specify a different manner for the student to confirm that they intend to participate in the studies. The completion of these measures can be required within a week of the studies having begun. The application of the aforementioned approach requires that the teacher notifies the students accepted to the study unit of the practice and that the practice is specifically mentioned in the study unit’s implementation plan.

If the student has a justified reason for not attending the first contact teaching session or for not notifying the teacher of their intention to be involved in studies in the manner required by the teacher, the student must contact the responsible teacher to agree on participation in the studies. Their registration for the study unit will be rejected, of the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified, Another student who is in line for the study unit can be selected in their place."

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

You can remove criteria that are not suitable for this implementation but no other changes are not allowed.]

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
- report and communicate in a professional manner

PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan his/her personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of his/her competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of his/her actions for successful co-operation
- describe his/her competence in relation to the learning outcomes

"Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing." (Degree regulations.)

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Toteutustapa

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Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.

Osaamistavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Lisätiedot

Projektissa syntyy vastaavaa osaamista kuin opintojaksolla R0216 Service Design ja Corporate Social Responsibility, joten suoritettuasi tämän opinnon et voi sisällyttää mainittuja opintojaksoja tutkintoon.