SD Project: Developing an Onboarding Concept for Subcontractors, Coor Oy (15 op)

Tavoitteet

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Aika ja paikka

Please refer to the Timetable Engine at https://lukkarit.laurea.fi/ for the schedule information. Laurea reserves the right to modify the timetable.

Oppimateriaali ja suositeltava kirjallisuus

The source materials needed for the subject area of the project are selected separately after the project assignment.

Toteutustapa

The project is completed in cooperation with a working life partner in a P2P learning environment. Working life partner is Coor Oy.

Project Description:
Coor is one of Finland’s leading facility service providers, offering cleaning, front desk, and property maintenance services in approximately a thousand different locations. These sites involve hundreds of subcontractors, making a consistent onboarding process an important tool for the entire company.

In this project, students will co-develop an onboarding concept for Coor’s subcontractors. The onboarding process must be unified across all service providers while allowing for site-specific content. A key requirement is that every onboarding is verifiable through a documented confirmation - ideally via electronic signature or digital acknowledgement.

The enrolled students will develop their competencies related to the study in question during this project implementation.

Daytime learning:
An independently studied part (in Canvas) supports the project implementation, but it is important to take part in project teamwork and guidance on campus according to schedule. Studying requires active participation and commitment to interactive project work. You will receive individual feedback for assignments from the teacher, and working life or peer feedback are also utilised.

Project’s guidance and working sessions can be viewed in Timetable Engine / Tuudo. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available Teams.

NOTE: It is mandatory to participate in the weekly campus guidance sessions and project work. To further clarify, mandatory participation is expected on following project days: Kick-off, client brief, skills demonstration, result presentation, final and mid-term evaluations, and project seminar on 9th of December. The actual campus of the project seminar will be verified later (Hyvinkää, Leppävaara and Tikkurila are the likeliest options). Some project days can happen in Leppävaara campus or at the client's head office in Leppävaara.

Työelämäyhteistyö ja/tai TKI

Working life partner: Coor Oy

Toteutuksen tärkeät päivämäärät

Kick-Off (mandatory participation): Hyvinkää campus. Personal invitations will be sent before the actual kick-off day.

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task.

Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

According to the degree regulations (2024) "the student must be present at the first contact lesson or notify the teacher in charge of their absence to confirm their participation in the study. Registration will be rejected if the student does not report their absence at the start of the study or the reason for the absence cannot be considered justified. Another student can be taken in their place. In project studies the first contact lesson is the first meeting of the project team and guiding lecture(s).

Kansainvälisyys toteutuksella

The project is suitable for exchange students.

Toteutuksen valinnaiset suoritustavat

According to the degree regulations (2024), Students are entitled to apply for recognition of prior learning regardless of where, when and how the competence has been acquired. ... At Laurea, there are two different procedures for the recognition and accreditation of prior learning: a) accreditation of prior learning (competence acquired in higher education studies at another institution) and b) demonstration of competence (competence acquired in other ways). The recognition and accreditation of prior learning is initiated by the student themselves. The student is responsible for demonstrating and verifying their competence. The student is entitled to guidance for the recognition and accreditation of their competence. Further information in the student intranet.

You may also assess work-based learning as a way to acquire the competence needed. Read more in the student intranet.

Opiskelijan ajankäyttö ja kuormitus

Workload of the study is measured in a way that to acquire the goal competence of the study, one credit corresponds to an average of 26.7 hours of work done by the student. The actual time needed varies e.g. according to prior competence.

Sisältö ja sen jaksotus

Aims of the project.

Key Project Activities:
Conduct stakeholder interviews with site managers, procurement leads, onboarding specialists, safety officers, etc.
Map the current onboarding practices and identify gaps or inconsistencies.
Design a clear, repeatable onboarding process that includes both general and site-specific elements.
Develop support materials and explore tools (e.g., digital platforms) to document and verify the onboarding processes.
Ensure the concept is adaptable for use in other Nordic countries.
The implementation of the onboarding process should be trackable by site, country, and supplier level.

Expected Outcomes:
A practical and user-friendly onboarding concept, including a standardised process with supporting materials.
A proposal for a verification method to document subcontractor onboarding (e.g., e-signature).
Recommendations for implementation and potential for Nordic-wide implementation.

Arviointiasteikko

H-5

Lisätiedot

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

The prerequisite for participation is always that the possible competence prerequisites according to the curriculum (previous study or similar competence) are fulfilled. The student is responsible for taking into account the prerequisite conditions. [If there are any skills that are not mentioned in the study information, describe them here.]

The quality of the study unit implementation has been assessed and the self-evaluation report is available for example in Canvas or Teams.