Designing Facility Services (5 cr)
Code: HY00BU64-3001
General information
- Enrollment
-
23.05.2022 - 05.08.2022
Registration for the implementation has ended.
- Timing
-
01.08.2022 - 31.12.2022
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 0 cr
- Virtual proportion
- 5 cr
- RDI proportion
- 5 cr
- Mode of delivery
- Distance learning
- Campus
- Laurea Virtual Campus
- Teaching languages
- English
- Seats
- 20 - 60
- Degree programmes
- Complementary competence, master’s studies in English (CYJ2), Generic studies
- Teachers
- Kaisa Airo
- Teacher in charge
- Kaisa Airo
- Scheduling groups
- Avoin AMK (Size: 15 . Open UAS : 15.)
- Small groups
- Open UAS
- Study unit
- HY00BU64
Learning outcomes
The student is able to
- Explain the principles of service design and design thinking
- Use service design processes and methods
- Facilitate co-creational workshops
- Apply service design process and methods in the context of facility management
Location and time
The course includes 3 online days and independent working with the case. The dates are informed in the timetable.
Materials
This is Service Design Thinking : Basics-Tools-Cases, edited by Marc Stickdorn, BIS Publishers, 2012. ProQuest Ebook Central, https://ebookcentral.proquest.com/lib/laurea/detail.action?docID=1122641.
Teaching methods
During the course the basic principals and theory on Service Design is explained. In addition the students will work with company case, which is concentrated in developing spesifically facility services or facility related issues. The course will be conducted in teams and it is suitable for anyone, but specifically for those who are interested in real estate or facility management.
Employer connections
The course will be conducted in co-operation with real life company case.
Exam schedules
The first online -lecture has changed to 2.9.2022
Check out the dates from calendar.
Evaluation scale
H-5