Virtual Facilitation Skills for Service DevelopmentLaajuus (5 cr)

Learning outcomes

Having completed this study unit you will be able to:

• explain the principles of facilitation and what is facilitation in different contexts, including virtual environments
• analyze and compare the roles of facilitator and service designer
• classify facilitation competences, methods and tools, and to master their business applications
• identify goals of facilitation in developing business
• plan a facilitated workshop process that interlinks facilitation goals and implementation with expected development outcomes