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Virtual Facilitation Skills for Service Development (5 cr)

Code: HY00BV21-3005

General information


Enrollment
18.05.2026 - 24.05.2026
Registration for introductions has not started yet.
Timing
01.08.2026 - 31.12.2026
The implementation has not yet started.
Number of ECTS credits allocated
5 cr
Local portion
0 cr
Virtual proportion
5 cr
Mode of delivery
Distance learning
Unit
30 Ylemmät ammattikorkeakoulututkinnot
Campus
Laurea Virtual Campus
Teaching languages
English
Seats
40 - 50
Degree programmes
Complementary competence, Master’s studies (TYJ), Generic Studies
Complementary competence, master’s studies in English (CYJ2), Generic studies
Teachers
Salla Kuuluvainen
Kaisla Saastamoinen
Teacher in charge
Kaisla Saastamoinen
Groups
TYJ26SJ
Täydentävä osaaminen (yamk-tutkinto), S26, yhteiset opinnot
CYJ26SJ
Complementary competence (master’s studies in English), S26, Generic studies
Study unit
HY00BV21

Learning outcomes

Having completed this study unit you will be able to:

• explain the principles of facilitation and what is facilitation in different contexts, including virtual environments
• analyze and compare the roles of facilitator and service designer
• classify facilitation competences, methods and tools, and to master their business applications
• identify goals of facilitation in developing business
• plan a facilitated workshop process that interlinks facilitation goals and implementation with expected development outcomes

Evaluation scale

H-5

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