Virtual Facilitation Skills for Service Development (5 cr)
Code: HY00BV21-3005
General information
- Enrollment
-
18.05.2026 - 24.05.2026
Registration for introductions has not started yet.
- Timing
-
01.08.2026 - 31.12.2026
The implementation has not yet started.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 0 cr
- Virtual proportion
- 5 cr
- Mode of delivery
- Distance learning
- Unit
- 30 Ylemmät ammattikorkeakoulututkinnot
- Campus
- Laurea Virtual Campus
- Teaching languages
- English
- Seats
- 40 - 50
- Degree programmes
- Complementary competence, Master’s studies (TYJ), Generic Studies
- Complementary competence, master’s studies in English (CYJ2), Generic studies
- Teachers
- Salla Kuuluvainen
- Kaisla Saastamoinen
- Teacher in charge
- Kaisla Saastamoinen
- Groups
-
TYJ26SJTäydentävä osaaminen (yamk-tutkinto), S26, yhteiset opinnot
-
CYJ26SJComplementary competence (master’s studies in English), S26, Generic studies
- Study unit
- HY00BV21
Learning outcomes
Having completed this study unit you will be able to:
• explain the principles of facilitation and what is facilitation in different contexts, including virtual environments
• analyze and compare the roles of facilitator and service designer
• classify facilitation competences, methods and tools, and to master their business applications
• identify goals of facilitation in developing business
• plan a facilitated workshop process that interlinks facilitation goals and implementation with expected development outcomes
Evaluation scale
H-5