Accommodation Business ManagementLaajuus (10 cr)
Study unit code: TO00BX31
Credits
10 op
Learning outcomes
The student is able to
- describe and analyse different accommodation types and concepts
- explain and develop accommodation operations, functions, and services
- describe front-line and back-office operations
- explain managerial procedures in accommodation business and develop organisation
- explain human resource management roles and practices in accommodation business
- apply revenue management principles in accommodation business
Enrollment
19.05.2025 - 25.05.2025
Timing
01.08.2025 - 31.12.2025
Number of ECTS credits allocated
10 op
Mode of delivery
Contact teaching
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- English
Seats
20 - 40
Degree programmes
- Laurea täydentävä osaaminen, amk-tutkinto (TOP2), Palvelualat
Teachers
- Marjaana Salomaa
- Petri Miinalainen
Teacher in charge
Marjaana Salomaa
Groups
-
TOP225SYTäydentävä osaaminen (amk-tutkinto), S25, Palvelualat
-
CCM225SYComplementary competence (bachelor’s studies in English), S25, Services
Learning outcomes
The student is able to
- describe and analyse different accommodation types and concepts
- explain and develop accommodation operations, functions, and services
- describe front-line and back-office operations
- explain managerial procedures in accommodation business and develop organisation
- explain human resource management roles and practices in accommodation business
- apply revenue management principles in accommodation business
Grading scale
H-5
Enrollment
20.05.2024 - 26.05.2024
Timing
26.08.2024 - 31.12.2024
Number of ECTS credits allocated
10 op
Virtual proportion
3 op
RDI proportion
5 op
Mode of delivery
70 % Contact teaching, 30 % Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- English
Seats
20 - 40
Degree programmes
- Laurea täydentävä osaaminen, amk-tutkinto (TOP2), Palvelualat
Teachers
- Marjaana Salomaa
- Petri Miinalainen
Teacher in charge
Marjaana Salomaa
Groups
-
TOP224SYTäydentävä osaaminen (amk-tutkinto), S24, Palvelualat
-
CCM224SYComplementary competence (bachelor’s studies in English), S24, Services
Learning outcomes
The student is able to
- describe and analyse different accommodation types and concepts
- explain and develop accommodation operations, functions, and services
- describe front-line and back-office operations
- explain managerial procedures in accommodation business and develop organisation
- explain human resource management roles and practices in accommodation business
- apply revenue management principles in accommodation business
Teaching methods
Lectures, team meetings, Canvas
• Development project
• Reservation system basics
• Online exam
Learning materials and recommended literature
For example:
Bardi, J.A. 2011. Hotel front office management.
Rutherford, D.G. & O'Fallon M.J. 2009. Hotel magement and operations.
Tewari, J. R. 2009 Hotel front office : operations and management
Literature will be based on academic journals, such as Annals of Tourism Research, International Journal of Hospitality Management, Tourism Management, International Journal of Contemporary Hospitality Management
Co-operation with working life and/or RDI
Project will be introduced in first meeting.
Important dates
Course begins 29.8.2024
Forms of internationality
Suitable for exchange students.
Students workload
45 hours of lectures
• 225 hours of independent student / group work
Content and scheduling
On working days during daytime. Some lectures at campus, some online lectures.
The exact schedule will be confirmed in Canvas when the course begins.
1/2 accommodation operations
1/2 accommodation management
Further information for students
No previous tourism studies required.
Suitable for exchange students.
Pre-assignment must be returned before first meeting to attend the course.
First meeting is mandatory for attending the course. If you must be absent from the first meeting, report it in advance by email to teacher. Otherwise we take it that you are not attending this course at all.
Grading scale
H-5
Evaluation methods and criteria
- Case report based on lectures, literature, visits and visitors
• Online exam
Evaluation criteria, fail (0)
Student has failed to perform one or more assignments according to instructions.
Evaluation criteria, satisfactory (1-2)
The student is able to:
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- describe the significance of their actions for successful co-operation
-describe their competence in relation to the learning outcomes
Evaluation criteria, good (3-4)
The student is able to:
- critically evaluate information and justify their actions with science-based knowledge
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcome
Evaluation criteria, excellent (5)
The student is able to:
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team
Enrollment
22.05.2023 - 28.05.2023
Timing
01.08.2023 - 31.12.2023
Number of ECTS credits allocated
10 op
Virtual proportion
5 op
RDI proportion
10 op
Mode of delivery
50 % Contact teaching, 50 % Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- English
Seats
20 - 40
Degree programmes
- Laurea täydentävä osaaminen, amk-tutkinto (TOP2), Palvelualat
Teachers
- Marjaana Salomaa
- Petri Miinalainen
Teacher in charge
Marjaana Salomaa
Groups
-
CCM223SYComplementary competence (bachelor’s studies in English), S23, Services
-
TOP223SYTäydentävä osaaminen (amk-tutkinto), S23, Palvelualat
Learning outcomes
The student is able to
- describe and analyse different accommodation types and concepts
- explain and develop accommodation operations, functions, and services
- describe front-line and back-office operations
- explain managerial procedures in accommodation business and develop organisation
- explain human resource management roles and practices in accommodation business
- apply revenue management principles in accommodation business
Teaching methods
Lectures, team meetings, Canvas
• Development project
• Reservation system basics
• Online exam
Learning materials and recommended literature
For example:
Bardi, J.A. 2011. Hotel front office management.
Rutherford, D.G. & O'Fallon M.J. 2009. Hotel magement and operations.
Tewari, J. R. 2009 Hotel front office : operations and management
Literature will be based on academic journals, such as Annals of Tourism Research, International Journal of Hospitality Management, Tourism Management, International Journal of Contemporary Hospitality Management
Co-operation with working life and/or RDI
Project will be introduced in first meeting.
Important dates
Course begins
Forms of internationality
Suitable for exchange students.
Students workload
96 hours of lectures
• 174 hours of independent student / group work
Content and scheduling
On working days during daytime. Some lectures at campus, some online lectures.
The exact schedule will be confirmed in Canvas when the course begins.
1/2 accommodation operations
1/2 accommodation management
Further information for students
No previous tourism studies required.
Suitable for exchange students.
Pre-assignment must be returned before first meeting to attend the course.
First meeting is mandatory for attending the course. If you must be absent from the first meeting, report it in advance by email to teacher. Otherwise we take it that you are not attending this course at all.
Grading scale
H-5
Evaluation methods and criteria
- Case report based on lectures, literature, visits and visitors
• Online exam
Evaluation criteria, fail (0)
Student has failed to perform one or more assignments according to instructions.
Evaluation criteria, satisfactory (1-2)
The student is able to:
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- describe the significance of their actions for successful co-operation
-describe their competence in relation to the learning outcomes
Evaluation criteria, good (3-4)
The student is able to:
- critically evaluate information and justify their actions with science-based knowledge
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcome
Evaluation criteria, excellent (5)
The student is able to:
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team