Member Services in Student ActivitiesLaajuus (5 cr)
Study unit code: TO00BR18
Credits
5 op
Learning outcomes
The goal is to develop competence in three areas:
1. Customer service competence
Student is able to
- describe the elements of excellent customer service and provide examples of this related to their own student activities
- interact with different kinds of people in customer service situations, taking their individual needs into consideration
- provide customer service in a constructive manner and promote community spirit
2. Safety, security and data protection
- student is able to
- ensure personal data protection and comply with the confidentiality obligation as well as describe related risks when organising member services
- use membership registers and point-of sales systems safely
3. Service development
Student is able to
- identify indirect feedback
- use feedback to develop services
- take future trends into account in service development
Further information
The competence is evaluated by using the Laurea assessment criteria requirement level II.
Enrollment
01.01.2023 - 02.12.2023
Timing
01.01.2023 - 31.12.2023
Number of ECTS credits allocated
5 op
Virtual proportion
5 op
RDI proportion
5 op
Mode of delivery
Distance learning
Unit
Laurea Leppävaara
Campus
Laurea Virtual Campus
Teaching languages
- Finnish
Seats
1 - 100
Degree programmes
- Laurea täydentävä osaaminen, amk-tutkinto (TOY2), Yhteiset opinnot
Teachers
- Nelli Roine
- Jaana Akiola
Teacher in charge
Jaana Akiola
Groups
-
TOY222SYTäydentävä osaaminen (amk-tutkinto), S22, Yhteiset opinnot
-
TOY223SYTäydentävä osaaminen (amk-tutkinto), S23, Yhteiset opinnot
Learning outcomes
The goal is to develop competence in three areas:
1. Customer service competence
Student is able to
- describe the elements of excellent customer service and provide examples of this related to their own student activities
- interact with different kinds of people in customer service situations, taking their individual needs into consideration
- provide customer service in a constructive manner and promote community spirit
2. Safety, security and data protection
- student is able to
- ensure personal data protection and comply with the confidentiality obligation as well as describe related risks when organising member services
- use membership registers and point-of sales systems safely
3. Service development
Student is able to
- identify indirect feedback
- use feedback to develop services
- take future trends into account in service development
Teaching methods
The implementation plan is available in Finnish.
Grading scale
Approved/Failed
Further information
The competence is evaluated by using the Laurea assessment criteria requirement level II.
Enrollment
01.01.2022 - 02.12.2022
Timing
01.01.2022 - 31.12.2022
Number of ECTS credits allocated
5 op
Virtual proportion
5 op
RDI proportion
5 op
Mode of delivery
Distance learning
Unit
Laurea Leppävaara
Campus
Laurea Virtual Campus
Teaching languages
- Finnish
Seats
1 - 100
Degree programmes
- Laurea täydentävä osaaminen, amk-tutkinto (TOY2), Yhteiset opinnot
Teachers
- Jaana Akiola
Teacher in charge
Jaana Akiola
Groups
-
TOY221SYTäydentävä osaaminen (amk-tutkinto), S21, Yhteiset opinnot
-
TOY222SYTäydentävä osaaminen (amk-tutkinto), S22, Yhteiset opinnot
Learning outcomes
The goal is to develop competence in three areas:
1. Customer service competence
Student is able to
- describe the elements of excellent customer service and provide examples of this related to their own student activities
- interact with different kinds of people in customer service situations, taking their individual needs into consideration
- provide customer service in a constructive manner and promote community spirit
2. Safety, security and data protection
- student is able to
- ensure personal data protection and comply with the confidentiality obligation as well as describe related risks when organising member services
- use membership registers and point-of sales systems safely
3. Service development
Student is able to
- identify indirect feedback
- use feedback to develop services
- take future trends into account in service development
Teaching methods
The implementation plan is available in Finnish.
Grading scale
Approved/Failed
Further information
The competence is evaluated by using the Laurea assessment criteria requirement level II.