Service Design (10 cr)

Learning outcomes

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Materials

Stickdorn, M., Lawrence, A., Hormess, M. & Schneider, J. This is Service Design Doing, O'Reilly 2018.
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields
Optima materials

Teaching methods

The key content of this study unit:
Principles of service design process and tools, theory and practice, how a service design concept can be developed for a real company case, either for students' own organization or Espoo (provided by laurea)
Service development project in groups of 4 students: Planning and implementing the project, reporting and presenting developed service..

Employer connections

Student teams (4 persons per team) will develop a service concept either for their own company / organization or they can choose Espoo case (provided by Laurea). Students' own company cases must be proposed by 15.8.

Exam schedules

Service Design project done in a team. Exam about service design process and metohds. Study Unit begins 27.8.2018 and participation to first contact lesson is required.

Student workload

10 ects = 270 hours

Evaluation scale

H-5