Service Design (10 op)
Toteutuksen tunnus: R0216-HSA1811A
Toteutuksen perustiedot
- Ilmoittautumisaika
-
14.05.2018 - 14.06.2018
Ilmoittautuminen toteutukselle on päättynyt.
- Ajoitus
-
28.08.2018 - 21.12.2018
Toteutus on päättynyt.
- Opintopistemäärä
- 10 op
- Lähiosuus
- 7 op
- Virtuaaliosuus
- 3 op
- TKI-osuus
- 7 op
- Toteutustapa
- Monimuoto-opetus
- Toimipiste
- Laurea Leppävaara
- Opetuskielet
- englanti
- Paikat
- 0 - 35
- Koulutus
- Turvallisuusalan koulutus (HSA2), Laurea Leppävaara
- Opettajat
- Seija Tiainen
- Minna Fred
- Opintojakso
- R0216
Tavoitteet
The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design
Oppimateriaali ja suositeltava kirjallisuus
Stickdorn, M., Lawrence, A., Hormess, M. & Schneider, J. This is Service Design Doing, O'Reilly 2018.
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields
Optima materials
Toteutustapa
The key content of this study unit:
Principles of service design process and tools, theory and practice, how a service design concept can be developed for a real company case, either for students' own organization or Espoo (provided by laurea)
Service development project in groups of 4 students: Planning and implementing the project, reporting and presenting developed service..
Työelämäyhteistyö ja/tai TKI
Student teams (4 persons per team) will develop a service concept either for their own company / organization or they can choose Espoo case (provided by Laurea). Students' own company cases must be proposed by 15.8.
Toteutuksen tärkeät päivämäärät
Service Design project done in a team. Exam about service design process and metohds. Study Unit begins 27.8.2018 and participation to first contact lesson is required.
Opiskelijan ajankäyttö ja kuormitus
10 ects = 270 hours
Arviointiasteikko
H-5