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Service Design (10 op)

Toteutuksen tunnus: R0216-HSA1811A

Toteutuksen perustiedot


Ilmoittautumisaika
14.05.2018 - 14.06.2018
Ilmoittautuminen toteutukselle on päättynyt.
Ajoitus
28.08.2018 - 21.12.2018
Toteutus on päättynyt.
Opintopistemäärä
10 op
Lähiosuus
7 op
Virtuaaliosuus
3 op
TKI-osuus
7 op
Toteutustapa
Monimuoto-opetus
Toimipiste
Laurea Leppävaara
Opetuskielet
englanti
Paikat
0 - 35
Koulutus
Turvallisuusalan koulutus (HSA2), Laurea Leppävaara
Opettajat
Seija Tiainen
Minna Fred
Opintojakso
R0216

Tavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Oppimateriaali ja suositeltava kirjallisuus

Stickdorn, M., Lawrence, A., Hormess, M. & Schneider, J. This is Service Design Doing, O'Reilly 2018.
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields
Optima materials

Toteutustapa

The key content of this study unit:
Principles of service design process and tools, theory and practice, how a service design concept can be developed for a real company case, either for students' own organization or Espoo (provided by laurea)
Service development project in groups of 4 students: Planning and implementing the project, reporting and presenting developed service..

Työelämäyhteistyö ja/tai TKI

Student teams (4 persons per team) will develop a service concept either for their own company / organization or they can choose Espoo case (provided by Laurea). Students' own company cases must be proposed by 15.8.

Toteutuksen tärkeät päivämäärät

Service Design project done in a team. Exam about service design process and metohds. Study Unit begins 27.8.2018 and participation to first contact lesson is required.

Opiskelijan ajankäyttö ja kuormitus

10 ects = 270 hours

Arviointiasteikko

H-5

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