Service Design (10 op)

Tavoitteet

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Oppimateriaali ja suositeltava kirjallisuus

Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.
Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields
Other material given by the teachers before and during the study unit

Toteutustapa

Design thinking
Service Design methods
Facilitation methods
Learning by Developing

Toteutuksen tärkeät päivämäärät

Service Design project done in a team.

Kansainvälisyys toteutuksella

Study is suitable for exchange students

Sisältö ja sen jaksotus

The study unit will follow the service design process

Arviointiasteikko

H-5

Lisätiedot

Due to the co-creation methods used active participation in class is required