Service Design (10cr)
Code: R0216-HLF1821
General information
- Enrollment
- 26.11.2018 - 02.12.2018
- Registration for the implementation has ended.
- Timing
- 07.01.2019 - 21.06.2019
- Implementation has ended.
- Number of ECTS credits allocated
- 10 cr
- Local portion
- 10 cr
- RDI proportion
- 10 cr
- Mode of delivery
- Contact learning
- Campus
- Laurea Lohja
- Teaching languages
- English
- Seats
- 0 - 50
- Degree programmes
- Liiketalouden koulutus (HLF2), Laurea Lohja (Finnish)
Learning outcomes
The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design
Teaching methods
Design thinking
Service Design methods
Facilitation methods
Learning by Developing
Learning materials and recommended literature
Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.
Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields
Other material given by the teachers before and during the study unit
Important dates
Service Design project done in a team.
Forms of internationality
Study is suitable for exchange students
Content and scheduling
The study unit will follow the service design process
Further information
Due to the co-creation methods used active participation in class is required
Evaluation scale
H-5