Service Design (10 cr)

Code: R0216-HLF1821

General information

Enrollment: 26.11.2018 - 02.12.2018
Registration for the implementation has ended.

Timing: 07.01.2019 - 21.06.2019
Implementation has ended.

Number of ECTS credits allocated: 10 cr

Local portion: 10 cr

RDI proportion: 10 cr

Campus: Laurea Lohja

Teaching languages: English

Seats: 0 - 50

Degree programmes: Liiketalouden koulutus (HLF2), Laurea Lohja (Finnish)

Teachers: Janika Kyttä; Annukka Jussila

Teacher in charge: Annukka Jussila

Study unit: R0216

Learning outcomes

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Materials

Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.
Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields
Other material given by the teachers before and during the study unit

Teaching methods

Design thinking
Service Design methods
Facilitation methods
Learning by Developing

Exam schedules

Service Design project done in a team.

International connections

Study is suitable for exchange students

Content scheduling

The study unit will follow the service design process

Evaluation scale

H-5

Further information

Due to the co-creation methods used active participation in class is required