Service Design (10 cr)
Code: R0216-3029
General information
- Enrollment
-
26.11.2018 - 02.12.2018
Registration for the implementation has ended.
- Timing
-
07.01.2019 - 14.06.2019
Implementation has ended.
- Number of ECTS credits allocated
- 10 cr
- Local portion
- 10 cr
- Mode of delivery
- Contact learning
- Campus
- Laurea Leppävaara
- Teaching languages
- English
- Seats
- 20 - 240
- Degree programmes
- Liiketalouden koulutus (HLA2), Laurea Leppävaara (Finnish)
- Teachers
- Saara Gröhn
- Kati Tawast
- Anna Nolvi
- Laura Salmi
- Miia Seppänen
- Päivi Harmoinen
- Tarja Chydenius
- Teacher in charge
- Kati Tawast
- Scheduling groups
- Project-based learning (Intensive week followed by weekly contact meetings) (Size: 40 . Open UAS : 0.)
- Service Design Online Learning (Size: 40 . Open UAS : 0.)
- Design Sprint, 14.1.-25.1.2019(Laurea Winter School) (Size: 20 . Open UAS : 0.)
- Design Sprint, 3.-14.6.2019 (10 days of 100 challenges hackathon) 3AMK (Size: 40 . Open UAS : 0.)
- Design Sprint, April-May 2019 (Size: 40 . Open UAS : 0.)
- Small groups
- Project-based learning (Intensive week followed by weekly contact meetings)
- Service Design Online Learning
- Design Sprint, 14.1.-25.1.2019(Laurea Winter School)
- Design Sprint, 3.-14.6.2019 (10 days of 100 challenges hackathon) 3AMK
- Design Sprint, April-May 2019
- Study unit
- R0216
Learning outcomes
The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design
Materials
Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.
Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields
Knapp, J., Zeratsky, J. & Kowitz, B. 2016. Sprint: How to Solve Big Problems and test new ideas in Just Five Days. New York: Simon & Schuster Paperbacks.
Teaching methods
Learning by Developing
Service Design methods
Facilitation methods
Employer connections
Service Design Project
Completion alternatives
You can choose one of the following executions:
* Design Sprint (2 weeks' intensive) includes pre-assignment, customer project and service design porfolio
You can watch Design Sprint video here: https://www.youtube.com/watch?v=41Jrf4QRD8M#action=share
* Online
* Semester lasting project
Please notice, all course options include team work.
Evaluation scale
H-5