Service Design (10op)
Toteutuksen tunnus: R0216-3029
Toteutuksen perustiedot
- Ilmoittautumisaika
- 26.11.2018 - 02.12.2018
- Ilmoittautuminen toteutukselle on päättynyt.
- Ajoitus
- 07.01.2019 - 14.06.2019
- Toteutus on päättynyt.
- Opintopistemäärä
- 10 op
- Lähiosuus
- 10 op
- Toteutustapa
- Lähiopetus
- Toimipiste
- Laurea Leppävaara
- Opetuskielet
- englanti
- Paikat
- 20 - 240
- Koulutus
- Liiketalouden koulutus (HLA2), Laurea Leppävaara
- Opettajat
- Saara Gröhn
- Kati Tawast
- Anna Nolvi
- Laura Salmi
- Miia Seppänen
- Päivi Harmoinen
- Tarja Chydenius
- Vastuuopettaja
- Kati Tawast
- Ajoitusryhmät
- Project-based learning (Intensive week followed by weekly contact meetings) (Koko: 40 . Avoin AMK : 0.)
- Service Design Online Learning (Koko: 40 . Avoin AMK : 0.)
- Design Sprint, 14.1.-25.1.2019(Laurea Winter School) (Koko: 20 . Avoin AMK : 0.)
- Design Sprint, 3.-14.6.2019 (10 days of 100 challenges hackathon) 3AMK (Koko: 40 . Avoin AMK : 0.)
- Design Sprint, April-May 2019 (Koko: 40 . Avoin AMK : 0.)
- Pienryhmät
- Project-based learning (Intensive week followed by weekly contact meetings)
- Service Design Online Learning
- Design Sprint, 14.1.-25.1.2019(Laurea Winter School)
- Design Sprint, 3.-14.6.2019 (10 days of 100 challenges hackathon) 3AMK
- Design Sprint, April-May 2019
- Opintojakso
- R0216
Tavoitteet
The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design
Toteutustapa
Learning by Developing
Service Design methods
Facilitation methods
Oppimateriaali ja suositeltava kirjallisuus
Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.
Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields
Knapp, J., Zeratsky, J. & Kowitz, B. 2016. Sprint: How to Solve Big Problems and test new ideas in Just Five Days. New York: Simon & Schuster Paperbacks.
Toteutuksen valinnaiset suoritustavat
You can choose one of the following executions:
* Design Sprint (2 weeks' intensive) includes pre-assignment, customer project and service design porfolio
You can watch Design Sprint video here: https://www.youtube.com/watch?v=41Jrf4QRD8M#action=share
* Online
* Semester lasting project
Please notice, all course options include team work.
Työelämäyhteistyö ja/tai TKI
Service Design Project
Arviointiasteikko
H-5