Facilitation skills for service development (5 op)

Tavoitteet

The student is able to
- explain the principles of facilitation and what is facilitation in different contexts
- identify the role of a facilitator
- classify facilitation competences and tools, and to master their business applications
- develop workshops to be more interactive and productive
- develop a basic facilitated workshop process with relevant tools and guidelines

Aika ja paikka

The course consists of four contact days and a learning assignment. The preliminary
contents of the lectures are:
1. Practicalities of the course, introductory lecture about facilitation
(facilitation in different fields, central concepts, discussing students' experiences and
expectations)
2. Lecture about facilitation, group exercise based on pre-reading articles about facilitation, instructions for the learning assignment
3. Practical facilitation exercises and tools & methods, further instructions for the learning assignment
4. Presentations of the learning assignments, reflection, feedback

Oppimateriaali ja suositeltava kirjallisuus

The literature will be announced in Optima - a selection of books and articles to choose from.
Recommended literature includes:
- Kaner, S., Lind, L., Toldi, C., Fisk, S. & Berger, D. (2014) Facilitator's guide to participatory decision-making. 3rd ed. San Francisco, CA : Jossey-Bass.
- Schwarz, R. (2017) The Skilled Facilitator. A Comprehensive Resouces for Consultants, Facilitators, Coaches, and Trainers. 3rd edition.
- Unger, R., Nunnally, B. & Willis, D. (2013) Designing the conversation: techniques for successful facilitation. Berkeley, Calif.: New Riders.

Toteutustapa

Having completed this study unit the student will be able to:
- explain the principles of facilitation and what is facilitation in different contexts
- identify the role of a facilitator
- classify facilitation competences and tools, and to master their business applications
- develop workshops to be more interactive and productive, and
- develop a basic facilitated workshop process with relevant tools and guidelines.

Työelämäyhteistyö ja/tai TKI

The study unit includes a learning assignment to be carried out in collaboration with a worklife partner. The learning assignment includes planning, organizing, and rerporting a facilitated workshop. Detailed instructions will be published in Optima.

Arviointiasteikko

Hyväksytty/Hylätty

Lisätiedot

The students must have basic knowledge of service design when enrolling to this study unit.