Facilitation Skills for Service Development (5 cr)
Code: A9392-3001
General information
- Enrollment
-
13.05.2019 - 26.05.2019
Registration for the implementation has ended.
- Timing
-
01.08.2019 - 31.12.2019
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 4 cr
- Virtual proportion
- 1 cr
- RDI proportion
- 3 cr
- Mode of delivery
- Blended learning
- Unit
- Laurea university of applied sciences
- Campus
- Laurea Leppävaara
- Teaching languages
- English
- Seats
- 12 - 30
- Degree programmes
- Degree Programme in Service Innovation and Design (HYA2), Laurea Leppävaara
- Teachers
- Päivi Pöyry-Lassila
- Study unit
- A9392
Learning outcomes
The student is able to
- explain the principles of facilitation and what is facilitation in different contexts
- identify the role of a facilitator
- classify facilitation competences and tools, and to master their business applications
- develop workshops to be more interactive and productive
- develop a basic facilitated workshop process with relevant tools and guidelines
Location and time
The course consists of four contact days and a learning assignment. The preliminary
contents of the lectures are:
1. Practicalities of the course, introductory lecture about facilitation
(facilitation in different fields, central concepts, discussing students' experiences and
expectations)
2. Lecture about facilitation, group exercise based on pre-reading articles about facilitation, instructions for the learning assignment
3. Practical facilitation exercises and tools & methods, further instructions for the learning assignment
4. Presentations of the learning assignments, reflection, feedback
Materials
The literature will be announced in Optima - a selection of books and articles to choose from.
Recommended literature includes:
- Kaner, S., Lind, L., Toldi, C., Fisk, S. & Berger, D. (2014) Facilitator's guide to participatory decision-making. 3rd ed. San Francisco, CA : Jossey-Bass.
- Schwarz, R. (2017) The Skilled Facilitator. A Comprehensive Resouces for Consultants, Facilitators, Coaches, and Trainers. 3rd edition.
- Unger, R., Nunnally, B. & Willis, D. (2013) Designing the conversation: techniques for successful facilitation. Berkeley, Calif.: New Riders.
Teaching methods
Having completed this study unit the student will be able to:
- explain the principles of facilitation and what is facilitation in different contexts
- identify the role of a facilitator
- classify facilitation competences and tools, and to master their business applications
- develop workshops to be more interactive and productive, and
- develop a basic facilitated workshop process with relevant tools and guidelines.
Employer connections
The study unit includes a learning assignment to be carried out in collaboration with a worklife partner. The learning assignment includes planning, organizing, and rerporting a facilitated workshop. Detailed instructions will be published in Optima.
Evaluation scale
Approved/Failed
Further information
The students must have basic knowledge of service design when enrolling to this study unit.