Cross-Cultural Issues in Service Development (5 op)

Tavoitteet

The student is able to
- identify and deeply understand cross-cultural issues related to service development
- manage multicultural teams and projects
- support and develop frontline personnel's intercultural communication competences
- involve diverse customers in the service design processes

Aika ja paikka

Online, Optima learning environment.

Oppimateriaali ja suositeltava kirjallisuus

A list of recommended reading will be published in Optima.

Toteutustapa

This is a virtual study unit starting in May and ending by August 31, 2019. There will be scheduled assignments during the summer, with a four weeks break in July. Online team work included.

Työelämäyhteistyö ja/tai TKI

Research-based service development assignment for managing inclusion and diversity in higher education: enhanceIDM.eu

Toteutuksen tärkeät päivämäärät

Assignments due on:
May 8
May 15
May 21
May 22
May 29
June 12
June 19
July 3
Aug 7
Aug 14
Aug 21
Aug 28

Kansainvälisyys toteutuksella

Team work with a student group from Upper Austria University of Applied Sciences (during May-June).

Toteutuksen valinnaiset suoritustavat

-

Opiskelijan ajankäyttö ja kuormitus

In average 135 work hours.
75 % individual work
25 % team work

Sisältö ja sen jaksotus

Basics of cultural studies
Intercultural communication
Multicultural teams, cultural frameworks
Culture's role in services
Cultural competence in service development
Service research and development task

Arviointiasteikko

H-5

Lisätiedot

This study unit is for Master Degree students only.
Guidance will take place in Optima learning environment.