Developing Service Systems (10 cr)
Code: A9146-3001
General information
- Enrollment
-
13.05.2019 - 26.05.2019
Registration for the implementation has ended.
- Timing
-
19.08.2019 - 20.10.2019
Implementation has ended.
- Number of ECTS credits allocated
- 10 cr
- Local portion
- 6 cr
- Virtual proportion
- 4 cr
- RDI proportion
- 6 cr
- Mode of delivery
- Blended learning
- Unit
- Laurea university of applied sciences
- Campus
- Laurea Leppävaara
- Teaching languages
- Finnish
- Seats
- 0 - 25
- Degree programmes
- Matkailu- ja palveluliiketoiminnan koulutus (MKA2), Laurea Leppävaara (Finnish)
- Teachers
- Leila Jaakkola
- Tuula Kuivanen
- Anikó Lehtinen
- Henry Lybäck
- Teacher in charge
- Henry Lybäck
- Scheduling groups
- Ryhmä 1A (Size: 20 . Open UAS : 0.)
- Ryhmä 1B (Size: 20 . Open UAS : 0.)
- Small groups
- Ryhmä 1A
- Ryhmä 1B
- Study unit
- A9146
Learning outcomes
The student is able to
- develop service processes as a part of a service system
- evaluate and develop service production
- plan and develop customer-oriented services
- act as a superior in service production