Customer Experience (10 cr)
Code: PH00BN94-3011
General information
- Enrollment
-
18.05.2026 - 24.05.2026
Registration for introductions has not started yet.
- Timing
-
01.08.2026 - 31.12.2026
The implementation has not yet started.
- Number of ECTS credits allocated
- 10 cr
- Local portion
- 10 cr
- Mode of delivery
- Contact learning
- Unit
- 10 Liiketalous-, tietojenkäsittely- ja palvelualat
- Campus
- Laurea Porvoo
- Teaching languages
- English
- Seats
- 20 - 40
- Degree programmes
- Degree Programme in Hospitality Management and Service Design (PHP2), Laurea Porvoo
- Teachers
- Tia Karlsson
- Sampo Järvi
- Teacher in charge
- Tia Karlsson
- Groups
-
PHP225SNDegree Programme in Hospitality and Service Design
- Study unit
- PH00BN94
Learning outcomes
The student is able to
- apply customer experience knowledge into the service business
- plan and produce user-centered services
- develop hospitality services in the international context
Evaluation scale
H-5