Hospitality Management and Customer Understanding (10 cr)
Code: PH00BN93-3009
General information
- Enrollment
-
25.11.2024 - 01.12.2024
Registration for the implementation has ended.
- Timing
-
01.04.2025 - 31.12.2025
Implementation is running.
- Number of ECTS credits allocated
- 10 cr
- Local portion
- 10 cr
- Mode of delivery
- Contact learning
- Unit
- 10 Liiketalous-, tietojenkäsittely- ja palvelualat
- Campus
- Laurea Leppävaara
- Teaching languages
- English
- Seats
- 20 - 40
- Degree programmes
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
- Teachers
- Kati Pohjanmaa
- Sini Setälä
- Kaija Meriläinen
- Groups
-
PHA225KN2Degree Programme in Hospitality Management and Service Design, daytime studies, K25, Leppävaara
- Study unit
- PH00BN93
Learning outcomes
The student is able to
- define the services in the hospitality industry
- evaluate user-centered behaviour in different services in the hospitality field
- explore hospitality services in the international framework
Evaluation scale
H-5