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Service Design in Practice (10 cr)

Code: PH00BN99-3007

General information


Enrollment
19.05.2025 - 25.05.2025
Registration for the implementation has ended.
Timing
01.08.2025 - 31.12.2025
The implementation has not yet started.
Number of ECTS credits allocated
10 cr
Local portion
10 cr
Mode of delivery
Contact learning
Unit
10 Liiketalous-, tietojenkäsittely- ja palvelualat
Campus
Laurea Leppävaara
Teaching languages
English
Seats
20 - 40
Degree programmes
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Teacher in charge
Annukka Korvenranta
Groups
PHA224KN3
Degree Programme in Hospitality Management and Service Design, daytime studies, K24, Leppävaara, group 3
Study unit
PH00BN99

Learning outcomes

The student is able to
- implement Design Thinking in customer experience management and organizational development
- apply Lean and facilitation skills in management
- explore and develop operations based on trends and futures' thinking

Evaluation scale

H-5

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