Hospitality Management and Customer Understanding (10 cr)
Code: PH00BN93-3006
General information
- Timing
-
13.05.2024 - 31.12.2024
Implementation has ended.
- Number of ECTS credits allocated
- 10 cr
- Local portion
- 10 cr
- Mode of delivery
- Contact learning
- Campus
- Laurea Leppävaara
- Teaching languages
- English
- Seats
- 20 - 65
- Degree programmes
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
- Teachers
- Kati Pohjanmaa
- Marjukka Turunen
- Teacher in charge
- Marjukka Turunen
- Groups
-
PHA224KN2Degree Programme in Hospitality Management and Service Design, daytime studies, K24, Leppävaara
-
PHA224KN3Degree Programme in Hospitality Management and Service Design, daytime studies, K24, Leppävaara, group 3
- Study unit
- PH00BN93
Learning outcomes
The student is able to
- define the services in the hospitality industry
- evaluate user-centered behaviour in different services in the hospitality field
- explore hospitality services in the international framework
Location and time
In Leppävaara according to schedule. It is compulsory to be present during the first meeting, team presentations, and possible guest lectures and visits. The study unit may involve visits to locations outside the campus.
Materials
Material Available in Canvas.
Teaching methods
Lectures, project for an organization, presentations in class. There are individual and team assignments.
Exam schedules
Detailed timetable available in Canvas.
Student workload
10 ECTS = 270 hours of work/student
One credit equals approximately 26.7 hours of work performed by the student.
Please note that the project is carried out in teams and requires team work outside the scheduled lectures.
Content scheduling
Detailed timetable available in Canvas.
- Define Hospitality Industry
- Define the services in the hospitality industry
- Evaluate user-centered behavior
- Services in the hospitality field
- Hospitality services in the international framework
Evaluation scale
H-5