Customer Relationship Management (5 cr)
Code: A9267-3002
General information
Timing
01.08.2024 - 31.12.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- English
Seats
10 - 40
Degree programmes
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Teachers
- Kati Pohjanmaa
- Marjukka Turunen
Teacher in charge
Marjukka Turunen
Groups
-
PHA223SNDegree Programme in Hospitality Management and Service Design, daytime studies, S23, Leppävaara
Learning outcomes
The student is able to
- build and develop customer relationships
- manage customer relationships
Grading scale
H-5