Customer Relationship Management (5 cr)
Code: A9267-3002
General information
- Timing
-
01.08.2024 - 31.12.2024
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- Contact learning
- Campus
- Laurea Leppävaara
- Teaching languages
- English
- Seats
- 10 - 40
- Degree programmes
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
- Teachers
- Kati Pohjanmaa
- Marjukka Turunen
- Teacher in charge
- Marjukka Turunen
- Groups
-
PHA223SNDegree Programme in Hospitality Management and Service Design, daytime studies, S23, Leppävaara
- Study unit
- A9267
Learning outcomes
The student is able to
- build and develop customer relationships
- manage customer relationships
Evaluation scale
H-5