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Virtual Facilitation Skills for Service Development (5 op)

Toteutuksen tunnus: HY00BV21-3003

Toteutuksen perustiedot


Ilmoittautumisaika

20.05.2024 - 16.06.2024

Ajoitus

01.08.2024 - 31.12.2024

Opintopistemäärä

5 op

Virtuaaliosuus

5 op

Toteutustapa

Etäopetus

Yksikkö

Korkeakouluyksikkö D /YAMK

Toimipiste

Laurea Verkkokampus

Opetuskielet

  • Englanti

Paikat

40 - 50

Koulutus

  • Complementary competence, master’s studies in English (CYJ2), Generic studies
  • Laurea täydentävä osaaminen, yamk-tutkinto (TYJ), Yhteiset opinnot

Opettaja

  • Salla Kuuluvainen
  • Kaisla Saastamoinen

Vastuuopettaja

Kaisla Saastamoinen

Ryhmät

  • TYJ24SJ
    Täydentävä osaaminen (yamk-tutkinto), S24, yhteiset opinnot
  • CYJ24SJ
    Complementary competence (master’s studies in English), S24, Generic studies

Osaamistavoitteet

Having completed this study unit you will be able to:

• explain the principles of facilitation and what is facilitation in different contexts, including virtual environments
• analyze and compare the roles of facilitator and service designer
• classify facilitation competences, methods and tools, and to master their business applications
• identify goals of facilitation in developing business
• plan a facilitated workshop process that interlinks facilitation goals and implementation with expected development outcomes

Toteutustapa

Having completed this study unit the student will be able to:
- explain the principles of facilitation and what is facilitation in different contexts, including virtual environments
- analyze and compare the roles of facilitator and service designer
- classify facilitation competences, methods and tools, and to master their business applications
- identify goals of facilitation in developing business
- plan a facilitated workshop process that interlinks facilitation goals and implementation with expected development outcomes

Aika ja paikka

The course consists of three contact sessions, a pre-assignment and a learning assignment. The course's learning environment in Canvas will be published 17th September. There will be instructions for a pre-assignment that is to be completed by the first contact session.

The preliminary contents of the lectures is listed below. It is still subject to change, e.g. until the number of enrolled students is known.
- Practicalities of the course, lecture about facilitation (facilitation in different fields, central concepts); discussing students' experiences and expectations; group exercise based on pre-reading literature on facilitation, instructions for the learning assignment
- Practical facilitation exercises and tools & methods, further instructions and tutoring for the learning assignment
- Guidance of learning assignments
- Presentations of the learning assignments, reflection, feedback

Between the contact days the students are expected to work on the learning assignment. The learning assignment consists of planning, implementing and reporting a facilitated service design workshop in which the theories and methods are applied to practice.

Oppimateriaali ja suositeltava kirjallisuus

The recommended literature will be announced in Canvas on 17th September - there will be a selection of books and articles to choose from according to student's own learning goals.

Työelämäyhteistyö ja/tai TKI

The study unit includes a learning assignment to be carried out in collaboration with a worklife partner. The students are expected to organize a partner for the development task through their own networks. The partner can be a company, organization, association or a community.

The learning assignment includes planning, organizing, and reporting a facilitated workshop. Detailed instructions will be given in the first lecture.

Toteutuksen tärkeät päivämäärät

Changes may apply.
There will be 3 contact sessions:
Wednesday 2.10. (16:30–19:30) Zoom
Wednesday 16.10. (16:30–19:30) Zoom
Thursday 12.12. (16:30–19:30) Zoom

There will also be an optional Q&A session with the teachers on Monday 28.10. at 11:00 am - 12:00 noon in Zoom.

Please note that the course's learning environment in Canvas will be published 17th September. There will be instructions for a pre-assignment that is to be completed by the first contact session.

Arviointiasteikko

H-5