Cross-Cultural Issues in Service Development (5 op)

Tavoitteet

The student is able to
- identify and deeply understand cross-cultural issues related to service development
- manage multicultural teams and projects
- support and develop frontline personnel's intercultural communication competences
- involve diverse customers in the service design processes

Aika ja paikka

Online, Canvas learning environment.

Oppimateriaali ja suositeltava kirjallisuus

A list of recommended reading will be published in Canvas.

Toteutustapa

See the English version, please.

Työelämäyhteistyö ja/tai TKI

Research-based service development assignment for an external partner.

Toteutuksen tärkeät päivämäärät

Assignments due on:
May
June
August

The exact return dates will be informed in the Canvas learning environment.

Toteutuksen valinnaiset suoritustavat

A student may propose an independent approach to compensate the study unit. The assignment(s) need to lead to similar learning objectives as on this study unit and equal 5 ects.

Opiskelijan ajankäyttö ja kuormitus

In average 135 work hours.
75 % individual work
25 % team work

Sisältö ja sen jaksotus

Basics of cultural studies
Intercultural communication
Multicultural teams, cultural frameworks
Culture's role in services
Cultural competence in service development
Culture-sensitive service design

Arviointiasteikko

H-5

Lisätiedot

This study unit is for Master Degree students only.
Guidance will take place in Canvas learning environment.