Hospitality Management and Customer Understanding (10 cr)
Code: PH00BN93-3004
General information
- Enrollment
-
27.11.2023 - 03.12.2023
Registration for the implementation has ended.
- Timing
-
01.01.2024 - 31.07.2024
Implementation has ended.
- Number of ECTS credits allocated
- 10 cr
- Local portion
- 10 cr
- RDI proportion
- 5 cr
- Mode of delivery
- Contact learning
- Campus
- Laurea Leppävaara
- Teaching languages
- English
- Seats
- 20 - 40
- Degree programmes
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
- Teachers
- Sini Setälä
- Heidi Vähänikkilä
- Teacher in charge
- Sini Setälä
- Groups
-
PHA224KNDegree Programme in Hospitality Management and Service Design, daytime studies, K24, Leppävaara
- Study unit
- PH00BN93
Learning outcomes
The student is able to
- define the services in the hospitality industry
- evaluate user-centered behaviour in different services in the hospitality field
- explore hospitality services in the international framework
Location and time
In Leppävaara according to schedule. It is compulsory to be present during the first meeting, team presentations, and possible guest lectures and visits. The study unit may involve visits to locations outside the campus.
Materials
The material is available in Canvas.
Teaching methods
Lectures, project for an organization, presentations in class. There are individual and team assignments.
Evaluation scale
H-5