Hospitality Management and Customer Understanding (10 op)

Tavoitteet

The student is able to
- define the services in the hospitality industry
- evaluate user-centered behaviour in different services in the hospitality field
- explore hospitality services in the international framework

Aika ja paikka

In Leppävaara according to schedule. It is compulsory to be present during the first meeting, team presentations, and possible guest lectures and visits. The study unit may involve visits to locations outside the campus.

Oppimateriaali ja suositeltava kirjallisuus

The material is available in Canvas.

Toteutustapa

Lectures, project for an organization, presentations in class. There are individual and team assignments.

Arviointiasteikko

H-5