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Service Design in Practice (10 cr)

Code: ML00BW68-3004

General information


Enrollment

20.05.2024 - 26.05.2024

Timing

01.08.2024 - 31.12.2024

Number of ECTS credits allocated

10 op

Virtual proportion

2.5 op

RDI proportion

10 op

Mode of delivery

75 % Contact teaching, 25 % Distance learning

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages

  • Finnish

Seats

20 - 40

Degree programmes

  • Degree Programme in Restaurant and Event Management (PRA2), Laurea Leppävaara (Finnish)

Teachers

  • Jami Riihihuhta
  • Rest Virtuaali

Teacher in charge

Jami Riihihuhta

Groups

  • PRA223SN
    Ravintola- ja tapahtumaliiketoiminnan koulutus, päivätoteutus, S23, Leppävaara

Learning outcomes

The student is able to:
- plan and implement a service design project using co-creation methods
- organise work as a facilitator
- develop a service concept that enhances customer value, using future information

Teaching methods

The implementation plan is available in Finnish.

Grading scale

H-5