Service Business (5 cr)
Code: PK00BW44-3002
General information
Enrollment
20.05.2024 - 15.08.2024
Timing
02.09.2024 - 31.12.2024
Number of ECTS credits allocated
5 op
Virtual proportion
5 op
Mode of delivery
Distance learning
Unit
Laurea Tikkurila, service
Campus
Laurea Virtual Campus
Teaching languages
- English
Seats
20 - 40
Degree programmes
- Kauneudenhoito- ja kosmetiikka-alan koulutus (PKV2), Laurea Tikkurila (Finnish)
Teachers
- Auli Hietanen
- Jussi Järvi
Teacher in charge
Jussi Järvi
Groups
-
PKV223SAKauneudenhoito- ja kosmetiikka-alan koulutus, verkko-opinnot, S23, Tikkurila
Learning outcomes
The student is able to
- determine the basic elements of service marketing
- define the components of service quality
- create a functional service environment
- argue how a service creates added value for the consumer through the service process
- understand the impact of culture and cultural differences in the service process
Grading scale
H-5