Cross-Cultural Issues in Service Design (5 cr)
Code: A9308-3005
General information
- Enrollment
-
04.04.2022 - 10.04.2022
Registration for the implementation has ended.
- Timing
-
01.05.2022 - 31.08.2022
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 0 cr
- Virtual proportion
- 5 cr
- RDI proportion
- 3 cr
- Mode of delivery
- Distance learning
- Campus
- Laurea Virtual Campus
- Teaching languages
- English
- Seats
- 21 - 30
- Degree programmes
- Complementary competence, Master’s studies (TYJ), Generic Studies
- Complementary competence, master’s studies in English (CYJ2), Generic studies
- Teachers
- Tarja Chydenius
- Teacher in charge
- Tarja Chydenius
- Scheduling groups
- Pienryhmä 1 (Size: 5 . Open UAS : 5.)
- Small groups
- Pienryhmä 1
- Study unit
- A9308
Learning outcomes
The student is able to
- identify and deeply understand cross-cultural issues related to service development
- manage multicultural teams and projects
- support and develop frontline personnel's intercultural communication competences
- involve diverse customers in the service design processes
Location and time
Online, Canvas learning environment.
Materials
A list of recommended reading will be published in Canvas.
Teaching methods
This is a virtual study unit starting in May and ending by August 31. There will be scheduled assignments during the summer, with a four weeks break in July. Online team work included.
Optional 2 ects can be earned by participating in international week activities during week 25 with Université Gustaf Eiffel students from France. The participation during June 21-23 requires physical attendance.
Enrollments for the optional programme: TY00BV53 Intercultural service expriences.
Employer connections
Research-based service development assignment for an external partner.
Exam schedules
No real-time attendance required. However, the student needs to commit her-/himself to fixed return dates and team work.
4 assignments due in May (individual + team work with Austrian students)
3 assignments due in June (individual + team work)
A summer break during July.
4 assingments due in August.
Most August assignments can be done independently and handed in earlier.
The exact return dates will be informed in the Canvas learning environment.
Completion alternatives
A student may propose an independent approach to compensate the study unit. The assignment(s) need to lead to similar learning objectives as on this study unit and equal 5 ects.
Student workload
In average 135 work hours.
75 % individual work
25 % team work
Content scheduling
Basics of cultural studies
Intercultural communication
Multicultural teams, cultural frameworks
Culture's role in services
Cultural competence in service development, culture-sensitive service design
Service research and development task
Evaluation scale
H-5
Further information
This study unit is for Master Degree students only.
Guidance will take place in Canvas learning environment.