Cross-Cultural Issues in Service Design (5cr)
Code: A9308-3005
General information
- Enrollment
- 04.04.2022 - 10.04.2022
- Registration for the implementation has ended.
- Timing
- 01.05.2022 - 31.08.2022
- Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 0 cr
- Virtual proportion
- 5 cr
- RDI proportion
- 3 cr
- Mode of delivery
- Distance learning
- Campus
- Laurea Virtual Campus
- Teaching languages
- English
- Seats
- 21 - 30
- Degree programmes
- Complementary competence, Master’s studies (TYJ), Generic Studies
- Complementary competence, master’s studies in English (CYJ2), Generic studies
- Teachers
- Tarja Chydenius
- Teacher in charge
- Tarja Chydenius
- Scheduling groups
- Pienryhmä 1 (Size: 5 . Open UAS : 5.)
- Small groups
- Pienryhmä 1
- Study unit
- A9308
Learning outcomes
The student is able to
- identify and deeply understand cross-cultural issues related to service development
- manage multicultural teams and projects
- support and develop frontline personnel's intercultural communication competences
- involve diverse customers in the service design processes
Teaching methods
This is a virtual study unit starting in May and ending by August 31. There will be scheduled assignments during the summer, with a four weeks break in July. Online team work included.
Optional 2 ects can be earned by participating in international week activities during week 25 with Université Gustaf Eiffel students from France. The participation during June 21-23 requires physical attendance.
Enrollments for the optional programme: TY00BV53 Intercultural service expriences.
Time and location
Online, Canvas learning environment.
Learning materials and recommended literature
A list of recommended reading will be published in Canvas.
Alternative completion methods of implementation
A student may propose an independent approach to compensate the study unit. The assignment(s) need to lead to similar learning objectives as on this study unit and equal 5 ects.
Co-operation with working life and/or RDI
Research-based service development assignment for an external partner.
Important dates
No real-time attendance required. However, the student needs to commit her-/himself to fixed return dates and team work.
4 assignments due in May (individual + team work with Austrian students)
3 assignments due in June (individual + team work)
A summer break during July.
4 assingments due in August.
Most August assignments can be done independently and handed in earlier.
The exact return dates will be informed in the Canvas learning environment.
Student workload
In average 135 work hours.
75 % individual work
25 % team work
Content and scheduling
Basics of cultural studies
Intercultural communication
Multicultural teams, cultural frameworks
Culture's role in services
Cultural competence in service development, culture-sensitive service design
Service research and development task
Further information
This study unit is for Master Degree students only.
Guidance will take place in Canvas learning environment.
Evaluation scale
H-5