Cross-Cultural Issues in Service Design (5 op)
Toteutuksen tunnus: A9308-3005
Toteutuksen perustiedot
- Ilmoittautumisaika
-
04.04.2022 - 10.04.2022
Ilmoittautuminen toteutukselle on päättynyt.
- Ajoitus
-
01.05.2022 - 31.08.2022
Toteutus on päättynyt.
- Opintopistemäärä
- 5 op
- Lähiosuus
- 0 op
- Virtuaaliosuus
- 5 op
- TKI-osuus
- 3 op
- Toteutustapa
- Etäopetus
- Toimipiste
- Laurea Verkkokampus
- Opetuskielet
- englanti
- Paikat
- 21 - 30
- Koulutus
- Laurea täydentävä osaaminen, yamk-tutkinto (TYJ), Yhteiset opinnot
- Complementary competence, master’s studies in English (CYJ2), Generic studies
- Opettajat
- Tarja Chydenius
- Vastuuopettaja
- Tarja Chydenius
- Ajoitusryhmät
- Pienryhmä 1 (Koko: 5 . Avoin AMK : 5.)
- Pienryhmät
- Pienryhmä 1
- Opintojakso
- A9308
Tavoitteet
The student is able to
- identify and deeply understand cross-cultural issues related to service development
- manage multicultural teams and projects
- support and develop frontline personnel's intercultural communication competences
- involve diverse customers in the service design processes
Aika ja paikka
Online, Canvas learning environment.
Oppimateriaali ja suositeltava kirjallisuus
A list of recommended reading will be published in Canvas.
Toteutustapa
This is a virtual study unit starting in May and ending by August 31. There will be scheduled assignments during the summer, with a four weeks break in July. Online team work included.
Optional 2 ects can be earned by participating in international week activities during week 25 with Université Gustaf Eiffel students from France. The participation during June 21-23 requires physical attendance.
Enrollments for the optional programme: TY00BV53 Intercultural service expriences.
Työelämäyhteistyö ja/tai TKI
Research-based service development assignment for an external partner.
Toteutuksen tärkeät päivämäärät
No real-time attendance required. However, the student needs to commit her-/himself to fixed return dates and team work.
4 assignments due in May (individual + team work with Austrian students)
3 assignments due in June (individual + team work)
A summer break during July.
4 assingments due in August.
Most August assignments can be done independently and handed in earlier.
The exact return dates will be informed in the Canvas learning environment.
Toteutuksen valinnaiset suoritustavat
A student may propose an independent approach to compensate the study unit. The assignment(s) need to lead to similar learning objectives as on this study unit and equal 5 ects.
Opiskelijan ajankäyttö ja kuormitus
In average 135 work hours.
75 % individual work
25 % team work
Sisältö ja sen jaksotus
Basics of cultural studies
Intercultural communication
Multicultural teams, cultural frameworks
Culture's role in services
Cultural competence in service development, culture-sensitive service design
Service research and development task
Arviointiasteikko
H-5
Lisätiedot
This study unit is for Master Degree students only.
Guidance will take place in Canvas learning environment.