Hospitality Management and Customer Understanding (10 cr)

Code: PH00BN93-3002

General information

Enrollment: 24.05.2021 - 30.05.2021
Registration for the implementation has ended.

Timing: 30.08.2021 - 16.12.2021
Implementation has ended.

Number of ECTS credits allocated: 10 cr

Local portion: 9 cr

Virtual proportion: 1 cr

Campus: Laurea Leppävaara

Teaching languages: English

Seats: 20 - 40

Degree programmes: Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Teachers: Miia Vakkuri; Heidi Vähänikkilä

Teacher in charge: Sini Setälä

Groups: PHA221SN
Degree Programme in Hospitality Management and Service Design, daytime studies, S21, Leppävaara

Study unit: PH00BN93

Learning outcomes

The student is able to
- define the services in the hospitality industry
- evaluate user-centered behaviour in different services in the hospitality field
- explore hospitality services in the international framework

Location and time

In Leppävaara according to schedule. It is mandatory to be present during the first lecture.

Please note, this course involves teamwork - therefore students are encouraged to participate actively. Absence from classes because of work-related engagements will not be permitted.

Materials

The current bibliography list will be presented in class and you will find it from Canvas.

Teaching methods

Lectures, project for an organization, presentations in class. There are individual and team assignments.

Employer connections

If possible, project work with a partner company will be arranged. Due to covid circumstances, there may be agile changes happening.

Student workload

In-class (/online) meetings will take place according to the schedule, mainly as full-day workshops.

Content scheduling

This course runs through autumn.

Evaluation scale

H-5