Service Design (10 op)
Toteutuksen tunnus: R0216-HSA1811A
Toteutuksen perustiedot
Ilmoittautumisaika
14.05.2018 - 14.06.2018
Ajoitus
28.08.2018 - 21.12.2018
Opintopistemäärä
10 op
Virtuaaliosuus
3 op
TKI-osuus
7 op
Toteutustapa
70 % Lähiopetus, 30 % Etäopetus
Yksikkö
Laurea Leppävaara, palvelu
Toimipiste
Laurea Leppävaara
Opetuskielet
- Englanti
Paikat
0 - 35
Koulutus
- Turvallisuusalan koulutus (HSA2), Laurea Leppävaara
Opettaja
- Seija Tiainen
- Minna Fred
Ryhmät
-
HSA217KATurvallisuusalan koulutus, monimuotototeutus, K17, Leppävaara
Osaamistavoitteet
The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design
Toteutustapa
The key content of this study unit:
Principles of service design process and tools, theory and practice, how a service design concept can be developed for a real company case, either for students' own organization or Espoo (provided by laurea)
Service development project in groups of 4 students: Planning and implementing the project, reporting and presenting developed service..
Oppimateriaali ja suositeltava kirjallisuus
Stickdorn, M., Lawrence, A., Hormess, M. & Schneider, J. This is Service Design Doing, O'Reilly 2018.
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields
Optima materials
Työelämäyhteistyö ja/tai TKI
Student teams (4 persons per team) will develop a service concept either for their own company / organization or they can choose Espoo case (provided by Laurea). Students' own company cases must be proposed by 15.8.
Toteutuksen tärkeät päivämäärät
Service Design project done in a team. Exam about service design process and metohds. Study Unit begins 27.8.2018 and participation to first contact lesson is required.
Opiskelijan ajankäyttö ja kuormitus
10 ects = 270 hours
Arviointiasteikko
H-5
Arviointikriteerit, tyydyttävä (1-2)
Entrepreneurial skills
*is able to try out new things
Tool skills
*is able to identify the tools of Design Sprint Manual including ValueProposition Canvas and Business Model Canvas in developing service concept and earnings logic.
Design thinking skills
*is able to identify the meaning of non-linear and iterative design process in customer value creation(build, measure, learn)
*is able to identify the importance of alternatives before picking a direction
Customer empathy skills
*is able to identify customer and user perspective and the importance of customer insight in service concept development
Experiment skills
*is able to identify the meaning of idea testing when developing service concept and earnings logic.
Arviointikriteerit, hyvä (3-4)
Entrepreneurial skills
*is able to try out new things, does not fear failure, but perceives it as an opportunity to learn and develop
Tool skills
*is able to use the tools of Design Sprint Manual including Value Proposition Canvas and
Business Model Canvas in developing service concept and earnings logic.
Design thinking skills
*is able to explore alternatives before picking a particular direction*is able to utilize non-linear and iterative design process in customer value creation(build, measure, learn)
Customer empathy skills
*is able to consider customer and user perspective and listen to the customer
*is able to utilize customer insight in service concept development
Experiment skills
*is able to search andanalyze data which supports ideas and tests the vision.
*is able to test the ideas to learn what works and what does not
Arviointikriteerit, kiitettävä (5)
Entrepreneurial skills
*is able to try out new things diversely ,does not fear failure,but perceives it as an opportunity to learn and develop
*is able to take into account both strategical and tactical aspects in the project work
Tool skills
*is able to use diversely the tools of Design Sprint Manual including Value Proposition Canvas and Business Model Canvas in developing servicec oncept and earnings logic.
Design thinking skills
*is able to explore excellently multiple alternatives before picking and refining a particular direction
*is able to utilize excellently non-linear and iterative designprocess in customer value creation(build, measure, learn)
Customer empathy skills
*is able to consider relentlessly
customer and user perspective and listen to the customer.
* is able to consider widely customer insight in service concept development.
Experiment skills
*is able to search and analyze diversely data which support the ideas and tests the vision.
*is able to test the ideas at early experiment stages to learn what works and what does not