CURRICULA > MASTER’S DEGREE, BLENDED LEARNING > DEGREE PROGRAMME IN FUTURES STUDIES AND CUSTOMER-ORIENTED SERVICES (HYV2), LAUREA TIKKURILA (FINNISH) > TULEVAISUUDEN JOHTAMINEN JA ASIAKASLÄHTÖINEN PALVELULIIKETOIMINTA, YAMK, K17, TIKKURILA
Master’s degree, blended learning

Tulevaisuuden johtaminen ja asiakaslähtöinen palveluliiketoiminta, yamk, K17, Tikkurila

Spring 2017

Classification
Select visible years, semesters and periods (when only one year is selected) by clicking buttons below. (S = Spring, A = Autumn)
Year of study 1 2
Search: ECTS 1 2 1S 2A 2S 1 1 2
CUSTOMER ORIENTED APPROACH
               
Changing Consumer Behavior and Customer Relationship Management 5
 
   
   
Evolving Partnerships and Business Models 5
 
   
   
Customer Profitability and (Managing) Customer Capital 5  
   
   
10510051005
MANAGEMENT OF THE FUTURE
               
Management of the Future 5
 
   
   
Monitoring the Operational Environment 5
 
   
   
Visionary Leadership and Management 5  
   
   
10510051005
THESIS
               
Master's Thesis 30                
00000000
RESEARCH AND DEVELOPMENT COMPETENCE
()
               
Action Research and Participatory Methods 5  
   
   
Anticipating Future 5  
   
   
Research Communications 5  
   
   
Impact Research 5  
   
   
02000200020
MANAGING EXPERT COMMUNITIES
()
               
Change Management 5  
   
   
Human Resources Management in Today's Organisations 5  
   
   
Managing Networks 5  
   
   
Socially Responsible Management 5  
   
   
02000200020
USER-CENTERED SERVICE DESIGN
()
               
Digital in Services 5  
   
   
User-Centered Design of Digital Services 10  
   
   
Entrepreneurship as a Career 5  
   
   
02000200020
OTHER COMPLEMENTARY COMPETENCE
               
00000000
ECTS credits per period / semester / academic year 20 70 20 0 70 20 0 70

Studies of syllabus is planned so 60 credits are studied in academic year. Planned syllabus may change during studies.

Due to the timing of optional and elective courses, credit accumulation per semester / academic year may vary.