Virtual Facilitation Skills for Service DevelopmentLaajuus (5 cr)
Study unit code: HY00BV21
Credits
5 op
Learning outcomes
Having completed this study unit you will be able to:
• explain the principles of facilitation and what is facilitation in different contexts, including virtual environments
• analyze and compare the roles of facilitator and service designer
• classify facilitation competences, methods and tools, and to master their business applications
• identify goals of facilitation in developing business
• plan a facilitated workshop process that interlinks facilitation goals and implementation with expected development outcomes
Enrollment
20.05.2024 - 26.05.2024
Timing
01.08.2024 - 31.12.2024
Number of ECTS credits allocated
5 op
Virtual proportion
5 op
Mode of delivery
Distance learning
Unit
Korkeakouluyksikkö D /YAMK
Campus
Laurea Virtual Campus
Teaching languages
- English
Seats
40 - 50
Degree programmes
- Complementary competence, master’s studies in English (CYJ2), Generic studies
- Complementary competence, Master’s studies (TYJ), Generic Studies
Teachers
- YAMK Virtuaali
Teacher in charge
Raija Kaljunen
Groups
-
TYJ24SJTäydentävä osaaminen (yamk-tutkinto), S24, yhteiset opinnot
-
CYJ24SJComplementary competence (master’s studies in English), S24, Generic studies
Learning outcomes
Having completed this study unit you will be able to:
• explain the principles of facilitation and what is facilitation in different contexts, including virtual environments
• analyze and compare the roles of facilitator and service designer
• classify facilitation competences, methods and tools, and to master their business applications
• identify goals of facilitation in developing business
• plan a facilitated workshop process that interlinks facilitation goals and implementation with expected development outcomes
Grading scale
H-5
Enrollment
22.05.2023 - 10.09.2023
Timing
18.09.2023 - 31.12.2023
Number of ECTS credits allocated
5 op
Virtual proportion
5 op
RDI proportion
5 op
Mode of delivery
Distance learning
Unit
Korkeakouluyksikkö D /YAMK
Campus
Laurea Virtual Campus
Teaching languages
- English
Seats
40 - 50
Degree programmes
- Complementary competence, master’s studies in English (CYJ2), Generic studies
- Complementary competence, Master’s studies (TYJ), Generic Studies
Teachers
- Raija Kaljunen
Teacher in charge
Raija Kaljunen
Scheduling groups
- Avoin AMK (Size: 10. Open UAS: 10.)
- Tutkinto-opiskelija tai polkuopiskelija (Size: 0. Open UAS: 0.)
Groups
-
TYJ23SJTäydentävä osaaminen (yamk-tutkinto), S23, yhteiset opinnot
-
CYJ23SJComplementary competence (master’s studies in English), S23, Generic studies
Small groups
- Open UAS
- Tutkinto-opiskelija tai polkuopiskelija
Learning outcomes
Having completed this study unit you will be able to:
• explain the principles of facilitation and what is facilitation in different contexts, including virtual environments
• analyze and compare the roles of facilitator and service designer
• classify facilitation competences, methods and tools, and to master their business applications
• identify goals of facilitation in developing business
• plan a facilitated workshop process that interlinks facilitation goals and implementation with expected development outcomes
Grading scale
Approved/Failed
Enrollment
23.05.2022 - 07.08.2022
Timing
01.08.2022 - 31.12.2022
Number of ECTS credits allocated
5 op
Virtual proportion
5 op
RDI proportion
5 op
Mode of delivery
Distance learning
Unit
Korkeakouluyksikkö D /YAMK
Campus
Laurea Virtual Campus
Teaching languages
- English
Seats
31 - 50
Degree programmes
- Complementary competence, master’s studies in English (CYJ2), Generic studies
- Complementary competence, Master’s studies (TYJ), Generic Studies
Teachers
- Jani Turku
- Anna Salmi
Groups
-
CYJ22KJComplementary competence (master’s studies in English), K22, Generic studies
-
TYJ22KJTäydentävä osaaminen (yamk-tutkinto), K22, yhteiset opinnot
Learning outcomes
Having completed this study unit you will be able to:
• explain the principles of facilitation and what is facilitation in different contexts, including virtual environments
• analyze and compare the roles of facilitator and service designer
• classify facilitation competences, methods and tools, and to master their business applications
• identify goals of facilitation in developing business
• plan a facilitated workshop process that interlinks facilitation goals and implementation with expected development outcomes
Location and time
The course consists of four contact sessions and a learning assignment. The preliminary contents of the lectures listed below. It is still subject to change, e.g. until the number of enrolled students is known.
1. Practicalities of the course, lecture about facilitation (facilitation in different fields, central concepts); discussing students' experiences and expectations; group exercise based on pre-reading literature on facilitation, instructions for the learning assignment
2. Practical facilitation exercises and tools & methods, further instructions and tutoring for the learning assignment
3. Guidance of learning assignments
4. Presentations of the learning assignments, reflection, feedback
Between the four contact days the students are expected to work on the learning assignment in small groups of 3-5 students. The learning assignment consists of planning, implementing and reporting a facilitated service design workshop in which the theories and methods are applied to practice.
Learning materials and recommended literature
The literature will be announced in the first lecture - there will be a selection of books and articles to choose from according to student's own learning goals.
Recommended literature includes:
- Kaner, S., Lind, L., Toldi, C., Fisk, S. & Berger, D. (2014) Facilitator's guide to participatory decision-making. 3rd ed. San Francisco, CA : Jossey-Bass.
- Andersen, H. H., Nelson, I. & Ronex, K. 2021. Virtual facilitation: Create more engagement and impact. Chichester, West Sussex, United Kingdom: John Wiley & Sons.
- Schwarz, R. (2017) The Skilled Facilitator. A Comprehensive Resouces for Consultants, Facilitators, Coaches, and Trainers. 3rd edition.
- Unger, R., Nunnally, B. & Willis, D. (2013) Designing the conversation: techniques for successful facilitation. Berkeley, Calif.: New Riders.
Co-operation with working life and/or RDI
The study unit includes a learning assignment to be carried out in collaboration with a worklife partner, either some organization or Laurea's RDI project.
The learning assignment includes planning, organizing, and reporting a facilitated workshop. Detailed instructions will be given in the first lecture.
Important dates
There will be 4 contact sessions:
Thursday 29.9. (9–12)
Friday 21.10. (13–16)
Tuesdat 8.11. (17–20)
Friday 16.12. (9–16)
Grading scale
Approved/Failed