Facilitation Skills for Service DevelopmentLaajuus (5 cr)
Study unit code: A9392
Credits
5 op
Learning outcomes
The student is able to
- explain the principles of facilitation and what is facilitation in different contexts
- identify the role of a facilitator
- classify facilitation competences and tools, and to master their business applications
- develop workshops to be more interactive and productive
- develop a basic facilitated workshop process with relevant tools and guidelines