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Digital Analytics and Consumer InsightLaajuus (5 cr)

Study unit code: R0296

Credits

5 op

Learning outcomes

The student is able to
- recognize the consumer behavior offline and online (per main demographics)
- plan data collection pointsand methods online
- analyze data (e.g. aggregation, trends, comparison)
- visualize results (e.g. dashboards)
- plan consumer activation methods based on data

Enrollment

22.05.2023 - 28.05.2023

Timing

17.08.2023 - 04.12.2023

Number of ECTS credits allocated

5 op

Virtual proportion

3 op

RDI proportion

1 op

Mode of delivery

40 % Contact teaching, 60 % Distance learning

Unit

Laurea Tikkurila, liko

Campus

Laurea Tikkurila

Teaching languages
  • English
Seats

20 - 40

Degree programmes
  • Complementary competence, bachelor’s studies in English (CCH2), Business, administration and law
Teachers
  • Terhi Kärpänen
Teacher in charge

Terhi Kärpänen

Groups
  • TOH223SY
    Täydentävä osaaminen (amk-tutkinto), S23, Kauppa, hallinto ja oikeustieteet
  • CCH223SY
    Complementary competence (bachelor’s studies in English), S23, Business, administration and law

Learning outcomes

The student is able to
- recognize the consumer behavior offline and online (per main demographics)
- plan data collection pointsand methods online
- analyze data (e.g. aggregation, trends, comparison)
- visualize results (e.g. dashboards)
- plan consumer activation methods based on data

Teaching methods

This course will be organized at Tikkurila campus and partly online. All needed material is in Canvas- platform.

After taking the course you are able to:
-recognize the consumer behavior offline and online (per main demographics)
-plan data collection points and methods online
-analyze data (e.g. aggregation, trends, comparison)
-visualize results (e.g. dashboards)
-plan consumer activation methods based on data

Location and time

This course will be organized at Tikkurila campus and partly online. All needed material is in Canvas- platform.

Learning materials and recommended literature

All material needed will be found in Canvas platform for enrolled and accepted students. The course assignments include Analytics -exams and certifications.

Co-operation with working life and/or RDI

Individual work is related to project's GA data

Forms of internationality

Study unit is suitable for Laurea exchange students and for Laurea students abroad.

Students workload

Some self-paced studies, e.g. certificates.

Content and scheduling

-recognize the consumer behavior offline and online (per main demographics)
-plan data collection points and methods online
-analyze data (e.g. aggregation, trends, comparison)
-visualize results (e.g. dashboards)
-plan consumer activation methods based on data

Grading scale

H-5

Evaluation criteria, satisfactory (1-2)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
– report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– act independently taking into account the operating environment
– take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– describe the significance of his/her actions for successful co-operation
– describe his/her competence in relation to the learning outcomes

Evaluation criteria, good (3-4)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– critically evaluate information and justify their actions with science-based knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– propose creative solutions at work
– promote professional co-operation and enhance customer and partner relationships
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of his/her competence in relation to the learning outcomes

Evaluation criteria, excellent (5)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
– anticipate needs of customers and/or co-operation partners
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– evaluate and develop the team’s entrepreneurial and responsible approach to work
– evaluate the possibilities for utilising competence and plan his/her personal development and development of the team

Enrollment

22.05.2023 - 28.05.2023

Timing

01.08.2023 - 31.12.2023

Number of ECTS credits allocated

15 op

Virtual proportion

7 op

Mode of delivery

54 % Contact teaching, 46 % Distance learning

Unit

Laurea Hyvinkää, liko

Campus

Laurea Hyvinkää

Teaching languages
  • English
Seats

4 - 10

Degree programmes
  • Complementary competence, bachelor’s studies in English (CCH2), Business, administration and law
Teachers
  • Nina Weckman
  • Aapo Hollanti
  • Mervi Talonen
Teacher in charge

Aapo Hollanti

Groups
  • HLB222KN
    Liiketalouden koulutus, päivätoteutus, K22, Hyvinkää
  • TOH223SY
    Täydentävä osaaminen (amk-tutkinto), S23, Kauppa, hallinto ja oikeustieteet
  • CCH223SY
    Complementary competence (bachelor’s studies in English), S23, Business, administration and law

Learning outcomes

The student is able to
- recognize the consumer behavior offline and online (per main demographics)
- plan data collection pointsand methods online
- analyze data (e.g. aggregation, trends, comparison)
- visualize results (e.g. dashboards)
- plan consumer activation methods based on data

Evaluation criteria, satisfactory (1-2)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
– report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– act independently taking into account the operating environment
– take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– describe the significance of his/her actions for successful co-operation
– describe his/her competence in relation to the learning outcomes

Evaluation criteria, good (3-4)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– critically evaluate information and justify their actions with science-based knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– propose creative solutions at work
– promote professional co-operation and enhance customer and partner relationships
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of his/her competence in relation to the learning outcomes

Evaluation criteria, excellent (5)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
– anticipate needs of customers and/or co-operation partners
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– evaluate and develop the team’s entrepreneurial and responsible approach to work
– evaluate the possibilities for utilising competence and plan his/her personal development and development of the team

Enrollment

22.05.2023 - 03.08.2023

Timing

01.08.2023 - 31.10.2023

Number of ECTS credits allocated

5 op

Virtual proportion

2 op

RDI proportion

5 op

Mode of delivery

60 % Contact teaching, 40 % Distance learning

Unit

Laurea Leppävaara, liko

Campus

Laurea Leppävaara

Teaching languages
  • English
Seats

20 - 60

Degree programmes
  • Complementary competence, Master’s studies (TYJ), Generic Studies
  • Laurea täydentävä osaaminen, amk-tutkinto (TOY2), Yhteiset opinnot
  • Laurea täydentävä osaaminen, amk-tutkinto (TOH2), Kauppa, hallinto ja oikeustieteet
  • Laurea täydentävä osaaminen, amk-tutkinto (TON2), Tietojenkäsittely ja tietoliikenne (ICT)
Teachers
  • Asko Mononen
Teacher in charge

Asko Mononen

Groups
  • TOH223SY
    Täydentävä osaaminen (amk-tutkinto), S23, Kauppa, hallinto ja oikeustieteet
  • CCH223SY
    Complementary competence (bachelor’s studies in English), S23, Business, administration and law

Learning outcomes

The student is able to
- recognize the consumer behavior offline and online (per main demographics)
- plan data collection pointsand methods online
- analyze data (e.g. aggregation, trends, comparison)
- visualize results (e.g. dashboards)
- plan consumer activation methods based on data

Teaching methods

WANT TO UPGRADE YOUR DIGITAL ANALYTICS SKILLS?

The amount of data is growing rapidly in the world, in any field of business. This requires deeper understanding the consumer/user behavior, data analytics skills and understanding of big data and artificial intelligence (AI).

This is an experimental sprint week in August, week 33, 14-20.8.2023. It requires FULL TIME PARTICIPATION from students 9-17, Monday to Friday.

Students will be RANDOMLY divided into two groups. First group will do the project & team work ONLINE and the other group will be doing the same FACE-TO-FACE at Laurea Leppävaara -campus (at Digital Living Lab/009). The content and facilitation for both methods is the same and coaches are available all the time. Students will know their group during June 2023.

The students of this study unit will participate in the research about learning. The permission will be asked from all the students for collecting, analyzing and publishing the data (anonymously). The research will be conducted by main coach, Asko Mononen, who is currently doing his PhD studies at the National Defence University of Finland related to pedagogics and AI. The pre-and post questionnaires will be conducted to find out the student’s attitudes and experiences, and they do not require any preparation, nor affect the grading. The grading for this study unit is passed/failed, so all actively participating students will pass the course.

Location and time

Depending on the group, a) online or b) at Laurea Leppävaara-campus, Digital Living Lab 009.

Students will be informed in June 2023 which group they belong to.

Learning materials and recommended literature

All the necessary materials will be shared before the week.

Alternative completion methods of implementation

Not available for this course. The will be later 2023-2024 separate online courses for this (to be confirmed).

Co-operation with working life and/or RDI

We will experiment and utilize open data from opendata.fi.

Important dates

Week 33, 2023. From Monday 14.8.2023 - Friday 18.8.2023. Participation required 8 hours every day, 9-17.

Forms of internationality

Exchange students are welcome to this course.

Students workload

Note! This intensive week requires the daily participation into design spring during one week (8 hours per day, 9-17). The remote option is not possible. There will be later online version of the same course.

Grading scale

Approved/Failed

Evaluation methods and criteria

For the intensive week, the grading is Approved/Failed. All who participate actively during the week without absences, will pass the course.

Evaluation criteria, approved/failed

Full time active participation to intensive week.

Evaluation criteria, fail (0)

Not actively participating to intensive week or absences during the week.

Enrollment

28.11.2022 - 04.12.2022

Timing

09.01.2023 - 21.05.2023

Number of ECTS credits allocated

15 op

Virtual proportion

8 op

RDI proportion

15 op

Mode of delivery

47 % Contact teaching, 53 % Distance learning

Unit

Laurea Hyvinkää, liko

Campus

Laurea Hyvinkää

Teaching languages
  • English
Seats

1 - 15

Degree programmes
  • Laurea täydentävä osaaminen, amk-tutkinto (TOH2), Kauppa, hallinto ja oikeustieteet
Teachers
  • Pyry Airaksinen
  • Aapo Hollanti
Teacher in charge

Aapo Hollanti

Groups
  • TOH222SY
    Täydentävä osaaminen (amk-tutkinto), S22, Kauppa, hallinto ja oikeustieteet

Learning outcomes

The student is able to
- recognize the consumer behavior offline and online (per main demographics)
- plan data collection pointsand methods online
- analyze data (e.g. aggregation, trends, comparison)
- visualize results (e.g. dashboards)
- plan consumer activation methods based on data

Teaching methods

The project is completed in cooperation with a working life partner in a P2P learning environment. Working life partner TBD.

The enrolled students will develop their competencies related to the study in question during this project implementation. The student is able to
- explain the consumer trends and their impact on the digital marketing today
- describe the elements of digital customer experience
- prepare a content strategy plan based on target group needs and interest analysis
- create attractive content and engage with customers
- apply the best practices in building organizational webpages
- recognize the consumer behavior offline and online (per main demographics)
- plan data collection points and methods online
- analyze data (e.g. aggregation, trends, comparison)
- visualize results (e.g. dashboards)
- plan consumer activation methods based on data
- create customer-focused content to the website and integrate with social media
- maintain and update a website

The enrolled students will develop their competencies related to the study in question during this project implementation. The student will participate in project working as a senior level student.

Daytime learning:
An independently studied part (in Canvas/Theoretical framework) supports the project implementation, but it is important to take part in project teamwork and guidance on campus according to schedule. Studying requires active participation and commitment to interactive project work. You will receive individual feedback for assignments from the teacher, and working life or peer feedback are also utilised.

Project’s guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available inTeams.

Location and time

-

Learning materials and recommended literature

The source materials needed for the subject area of the project are selected separately after the project assignment.

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Co-operation with working life and/or RDI

Working life partner: TBD

Important dates

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies… Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified." The first contact session in a project means the first meeting between the project team and the supervisor (pre-brief). [Add the timing of pre-brief here.]

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task. [Add the timing of the kickoff meeting. If the meeting is in the premises of the company/client add the location of the meeting.]


Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

Forms of internationality

The project is suitable for exchange students.

Students workload

The student spends approximately 16 hours of weekly working time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Content and scheduling

Aims of the project: Digital marketing

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Grading scale

H-5

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Enrollment

23.05.2022 - 29.05.2022

Timing

26.08.2022 - 09.12.2022

Number of ECTS credits allocated

5 op

Virtual proportion

3 op

RDI proportion

1 op

Mode of delivery

40 % Contact teaching, 60 % Distance learning

Unit

Laurea Tikkurila

Campus

Laurea Tikkurila

Teaching languages
  • English
Seats

20 - 35

Degree programmes
  • Complementary competence, bachelor’s studies in English (CCH2), Business, administration and law
Teachers
  • Terhi Kärpänen
Teacher in charge

Terhi Kärpänen

Groups
  • CCH222SY
    Complementary competence (bachelor’s studies), S22, Business, administration and law

Learning outcomes

The student is able to
- recognize the consumer behavior offline and online (per main demographics)
- plan data collection pointsand methods online
- analyze data (e.g. aggregation, trends, comparison)
- visualize results (e.g. dashboards)
- plan consumer activation methods based on data

Teaching methods

This course will be organized at Tikkurila campus. All needed material is in Canvas- platform.

After taking the course you are able to:
-recognize the consumer behavior offline and online (per main demographics)
-plan data collection points and methods online
-analyze data (e.g. aggregation, trends, comparison)
-visualize results (e.g. dashboards)
-plan consumer activation methods based on data

Location and time

This course will be organized at Tikkurila campus.
15.09.2022 09.00 - 11.00
27.10.2022 09.00 - 11.00
01.12.2022 09.00 - 11.00

Learning materials and recommended literature

All material needed will be found in Canvas platform for enrolled and accepted students. The course assignments include Google Analytics Academy -exams and certifications.

Co-operation with working life and/or RDI

Individual work is related to project's GA data

Important dates

15.09.2022 09.00 - 11.00
27.10.2022 09.00 - 11.00
01.12.2022 09.00 - 11.00

Forms of internationality

Study unit is suitable for Laurea exchange students and for Laurea students abroad.

Students workload

Some self-paced studies, e.g. certificates.

Content and scheduling

-recognize the consumer behavior offline and online (per main demographics)
-plan data collection points and methods online
-analyze data (e.g. aggregation, trends, comparison)
-visualize results (e.g. dashboards)
-plan consumer activation methods based on data

Grading scale

H-5

Evaluation criteria, satisfactory (1-2)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
– report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– act independently taking into account the operating environment
– take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– describe the significance of his/her actions for successful co-operation
– describe his/her competence in relation to the learning outcomes

Evaluation criteria, good (3-4)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– critically evaluate information and justify their actions with science-based knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– propose creative solutions at work
– promote professional co-operation and enhance customer and partner relationships
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of his/her competence in relation to the learning outcomes

Evaluation criteria, excellent (5)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
– anticipate needs of customers and/or co-operation partners
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– evaluate and develop the team’s entrepreneurial and responsible approach to work
– evaluate the possibilities for utilising competence and plan his/her personal development and development of the team

Enrollment

29.11.2021 - 05.12.2021

Timing

01.04.2022 - 22.05.2022

Number of ECTS credits allocated

5 op

Virtual proportion

5 op

Mode of delivery

Distance learning

Unit

Korkeakouluyksikkö D, Verkkokampus, liko

Campus

Laurea Virtual Campus

Teaching languages
  • English
Seats

40 - 100

Degree programmes
  • Laurea täydentävä osaaminen, amk-tutkinto (TOH2), Kauppa, hallinto ja oikeustieteet
Teachers
  • Asko Mononen
Teacher in charge

Asko Mononen

Groups
  • CCH221SY
    Complementary competence (bachelor’s studies), S21, Business, administration and law

Learning outcomes

The student is able to
- recognize the consumer behavior offline and online (per main demographics)
- plan data collection pointsand methods online
- analyze data (e.g. aggregation, trends, comparison)
- visualize results (e.g. dashboards)
- plan consumer activation methods based on data

Teaching methods

This is an online course done in Canvas- platform.
After taking the course you are able to:
-recognize the consumer behavior offline and online (per main demographics)
-plan data collection points and methods online
-analyze data (e.g. aggregation, trends, comparison)
-visualize results (e.g. dashboards)
-plan consumer activation methods based on data

Location and time

Online, April- May 2022.

Learning materials and recommended literature

All material needed will be found in online platform for enrolled and accepted students. The course assignments include Google Analytics Academy -exams and certifications.

Alternative completion methods of implementation

If you already have valid Google Analytics certificates and have made projects on this field, there's possibility to demonstrate your earlier competence without completing this course. In this case, contact asko.mononen@laurea.fi

Co-operation with working life and/or RDI

Not included in this online course by default. If you want to combine these to the course in your personal work related project, this can be agreed separately. Contact asko.mononen@laurea.fi in these cases.

Important dates

Course is open Apri-May 2022.

Forms of internationality

The study unit is suitable for exchange students as well.

Students workload

Self-paced online studies.

Content and scheduling

-recognize the consumer behavior offline and online (per main demographics)
-plan data collection points and methods online
-analyze data (e.g. aggregation, trends, comparison)
-visualize results (e.g. dashboards)
-plan consumer activation methods based on data

Further information for students

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).

Grading scale

H-5

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula and the evaluation criteria provided in the study unit’s implementation plan” (Laurea degree regulations).

Evaluation criteria, fail (0)

Student fails to complete Google analytics certificates and other assignments by deadline.

Evaluation criteria, satisfactory (1-2)

Student completes at least 2/6 Google Analytics Academy-course and partially completes given assignments.

Evaluation criteria, good (3-4)

Student completes Google Analytics Academy-courses (3-5 certificates) and is active in course's discussion forums.

Evaluation criteria, excellent (5)

Student completes Google Analytics Academy-courses (6 certificates), is active in course's discussion forums, provides several quality examples of related topics and gives constructive feedback for other students.